--- description: Learn how FootPrints can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FootPrints Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [FootPrints](/software/108521/footprints) # FootPrints Canonical: https://www.getapp.za.com/software/108521/footprints Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/108521/footprints?page=2) > FootPrints service desk is an ITIL verified IT service management \& automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more. > > Verdict: Rated **3.5/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of FootPrints Supports native client management integration with BMC Client Management, Active Directory and SQL databases. Includes drag and drop workflow designer to automate business processes and tasks and incorporate rules and approvals. Offers an intuitive mobile interface from which users can view assignments, manage cases, and update records. Allows users to create unlimited portals for different types of business users and manage permissions to control who has access to which areas. Provides reporting capabilities so that users can gain insight into metrics such as open incidents, unresolved incidents, incidents by priority, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 34 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: BMC Software - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$1 000,00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: To receive accurate pricing, contact FootPrints service desk directly. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Configuration Management - Contract/License Management - Customizable Reports - Dashboard Creation - Drag & Drop - Incident Management - Knowledge Base Management - Prioritization - Problem Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [Proactivanet](https://www.getapp.za.com/software/2063855/proactivanet) — 4.8/5 (52 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.za.com/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 4. [ServiceNow](https://www.getapp.za.com/software/9156/servicenow) — 4.5/5 (344 reviews) 5. [TeamDynamix](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (150 reviews) ## Reviews ### "A Reliable Ticket Management System" — 4.0/5 > **Verified Reviewer** | *31 July 2018* | Higher Education > > **Pros**: We use Footprints to manage tickets within our organization. I'm not an Administrator, but I work closely with the people who are and have access to manage some tickets as well. FootPrints is a very reliable ticket management system. > > **Cons**: It is a little clunky at times. At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated. That said, the software is still efficient and works the way it needs to. ----- ### "A complete ITSM solution for Enterprise Companies" — 5.0/5 > **Verified Reviewer** | *29 March 2018* | Recommendation rating: 6.0/10 > > **Pros**: FootPrints is the ITSM Solution Ferrari, as it may be adapted not only for IT processes but also for any other not IT process such as HR, Legal, Field Services, etc. configuring as many instances or workspace as you need in your organization for every of these processes. Its licensing is adaptable to the customer needs. It also has Mobile and web browser access, Graphical Workflow designer to configure your processes in an easy and fast way. > > **Cons**: For asset management it is necessary the integration with BMC Client Management which means to pay for additional licensing in terms of number of assets and it increase the investment in comparison with other solutions that has asset management included. ----- ### "Mediocre Software" — 3.0/5 > **Robert** | *15 December 2020* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The software is not super complicated to use. I would say, however, it would require a bit of brief instruction from a colleague to get started. > > **Cons**: Again the software is not overly complicated, but navigation can be tricky at first. Finding past tickets, however is fairly easy IF you know how to do it. > > Being part of IT, our department used the software for it's intended purpose; IT help desk tickets. But then when our audiovisual software was taken away, administration wanted to use it for daily AV scheduling. Because tickets are meant to be entered for on-demand issues, scheduling of future setups and events is not possible. It can only be used for record keeping and to enter tickets for past happenings ----- ### "Footprints does a great job keeping your help desk tickets in order." — 4.0/5 > **Harold** | *16 August 2017* | Primary/Secondary Education | Recommendation rating: 7.0/10 > > **Pros**: Configuration can be granular and specific for your needs Includes Knowledge base library Good query for tickets Email tickets are very descriptive Can assign roles to users > > **Cons**: Initial configuration is involved, but straight forward. A bit of a learning curve for those who are not tech savvy. > > Footprints does a great job managing help tickets. ----- ### "Footprints is a great tool that helps us track interactions with our clients." — 4.0/5 > **Angie** | *27 June 2017* > > **Pros**: I like being able to do searches on previous calls. Working support, it is invaluable to be able to look at previous solutions to aid in today's issues. > > **Cons**: Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/108521/footprints?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/108521/footprints) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data