VoIPstudio

4.7 (53)
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VoIPstudio: the no-hassle VoIP phone service for business

Overall rating

4.7 /5
(53)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.6/5

94%
recommended this app
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53 Reviews

Sol
Sol
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best for the money... By FAR!!!!

Reviewed on 2017/07/27

Pros

This is an incredibly cost effective system and it's quite packed with features. Most of the features I don't currently use but I've used in my previous operations.

VoIPstudios give you a great deal of control over how much you spend and can seriously grow with your business. We implemented this for a client that was paying for server using Freeswitch. Our implementation reduced the client's cost.

Their support is pretty good too (follow up to this in the cons).
The system has tons of amazing features that make any small company create a high level professional image which increases the chances of acquiring new business.

Cons

The support is pretty good too BUT it's overseas so it can sometimes be frustrating when your client is panic'n about something not working "right" and it's a system level issue that you must wait to reach someone.

Billing is also overseas so my client had several occasions with making payment because the card was getting flagged and ended up having to call Paypal or the Bank.

Lacks a bit more of the modern features like other voip service providers such as text messaging but the other features and pricing provided so much more benefit that we created an alternate plan for receiving sms/mms.

I gave most categories a 4 star for these items a few other things but since I've never written a review for companies even Rin

Jérémie
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best choice for small offices and quick deployment in new countries

Reviewed on 2023/02/28

VoIPStsudio is a good option to quickly open a line in a new country. Don't have to search a local...

VoIPStsudio is a good option to quickly open a line in a new country. Don't have to search a local VoIP provider. In a few clicks, you have your number and are ready to receive calls.I did not test the mobile app, but desktop software is perfect for common uses.It also works with Yealinks and Fanvil phones, at least.

Pros

- 100% manageable- fax to email- easy to scale up or down- communication costs not expensive- routing rules with a lot of options- debug information available in logs

Cons

- costs by user very high- costs by number high- not able to have several paid plan on the same account

Alternatives Considered

OVHcloud

Reasons for Switching to VoIPstudio

We are using OVH in each available countries because it's cheaper with same functionalities.

Response from VoIPstudio

We're pleased to hear how VoIPstudio has met your needs, especially in terms of quick deployment in new countries and its manageability. Your detailed feedback on the pros showcases that you've delved deep into our platform's features, and we're grateful for that.

Thank you for choosing VoIPstudio and for taking the time to share your experience. Your feedback drives us to do better each day.

Dillon
Overall rating
  • Industry: Dairy
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You guys should try this period it's great

Reviewed on 2025/02/14

Highly recommended beautiful studio awesome amazing product

Highly recommended beautiful studio awesome amazing product

Pros

Honestly everything it was great met all my expectations highly recommended

Cons

Honestly everything was perfect very very great product highly recommended

Jeremiah
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Hard to navigate, terrible customer serivce

Reviewed on 2024/10/04

Terrible customer support. Hostile, unhelpful, and annoyed that I was even calling.

Terrible customer support. Hostile, unhelpful, and annoyed that I was even calling.

Pros

What attracted me was the low price...boy, do you get what you pay for. Low quality.

Cons

Extremely difficult to navigate back end. If you have any support users wanting to use this, good luck. Awful.

Response from VoIPstudio

Hello Jeremiah.

After reviewing ticket history, my suggested reply would be something like:

I am sorry if back end look and feel was hard for you but we need to allow as many customization options as possible.

After reviewing your ticket history issue was related your business reliability. Before providing any service we need to confirm reliable use case scenario to comply Federal Communications Commission requirements. You were using standard gmail address, and unable to provide required business documentation, plus you added many numbers with no clarification of reliable use case scenario.

To be able to assist you with any configuration or provide any service we first require verified use case scenario.

Hikmat
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Its the very good product for the small and mid size companies

Reviewed on 2022/04/27

Perfect software and I advise all small and medium business owners.

Perfect software and I advise all small and medium business owners.

Pros

Its more functional and more affordable in comparison with the other VOIP companies. Another advantage is you can integrate this software with Zoho CRM.

Cons

All the features are the perfect inThis software

Alternatives Considered

Shopify Plus and Zoho CRM

Reasons for Choosing VoIPstudio

The previous one was not stronger for the business.

Reasons for Switching to VoIPstudio

Because its more functional and easy to use.

Response from VoIPstudio

Thank you very much for taking the time to leave an excellent rating. We really appreciate your feedback. Please remember that you can contact our support team at any time with any suggestions to help us improve our service.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

VoIP calls

Reviewed on 2024/04/19

good company calls are pro rated within 6 seconds

good company calls are pro rated within 6 seconds

Pros

great company fast delivery clear connection

Cons

need more numbers for certain countries

Response from VoIPstudio

Thank you so much for your review. We're glad to hear you're happy with the fast delivery and clear connection of our VoIP calls. We also appreciate your suggestions. We always seek to improve, and your feedback helps us identify opportunities.

Thanks again for choosing VoIPstudio!

Arpit
Arpit
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloud telphony at its very best

Reviewed on 2018/12/04

We spent a lot of time hunting around for a decent voip provider that didnt involve us dealing with...

We spent a lot of time hunting around for a decent voip provider that didnt involve us dealing with a 3rd party. We found VoipStudio at the right time and it is perfect.

Pros

We use VoipStudio for our voip telephony needs. The pricing on the pay as you go package suits us and we find it does everything we need. We have custom messages and on-hold music as well as ability to use the system from anywhere in the world.

Cons

They need to continue to develop their android app, which is currently extremely basic and has some bugs in it. I believe it is still in beta testing. If they can provide the same functionaity on their android (and apple) app that the web and pc based apps provide, then it will really excel VoipStudio.

Marco
Marco
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect system

Reviewed on 2017/07/27

Pros

Is easy to set
Perfect and fast customer support
Affordable price and all in one solution
Chat assistance

Cons

They follow the user during the process of setting of account and this is really important specially for small business

Julian
Julian
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

easy to use and to set up.

Reviewed on 2017/09/25

Pros

Easy to use
Easy to see reports
Good set up with my phone system
Multiple numbers easy to set up .

Cons

A easier to implement guide for the smart phone, maybe an separate app would help more than using the phone's native app.

James
James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So pleased with new phone system.

Reviewed on 2017/07/27

A great choice of phone system . Does everything we need across 2 offices with 8 users. Highly...

A great choice of phone system . Does everything we need across 2 offices with 8 users. Highly recommended . Support is also 5 stars when required . Love the support tickets being inside the same portal as the phone settings so everything is in the same place.

Pros

Ability to change so many settings across the system and for each user. Ansaphone , faxes and totally flexibility . Haven't found anything it can't do yet !

Cons

Haven't found one ..

Murad
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not bad

Reviewed on 2023/11/08

Pros

I like interface and call monitoring. Also call quality is good!

Cons

The price is high and sometimes the call is dropped!

Response from VoIPstudio

Thank you for sharing your feedback. It's great to hear that you appreciate our interface, call monitoring features, and the overall call quality.

At VoIPstudio, we pride ourselves on maintaining one of the highest uptimes in the industry, and we take issues like call drops very seriously. We understand your concern about the occasional call drop you've experienced. Given our commitment to reliability, we'd be glad to investigate this further for you. Please consider opening a support ticket with us so we can look into the matter and ensure you receive the seamless service you expect.

We're here to help and want to make sure your experience with VoIPstudio is nothing short of excellent. Thank you for choosing us, and we look forward to assisting you

Badreddine
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very good service

Reviewed on 2023/04/28

Pros

I like how you manage your customer ticket requests

Cons

I would prefer if the new update doesn't disconnect the session after ~30 minutes

Response from VoIPstudio

Thank you for taking the time to review VoIPstudio on Capterra. We're glad to hear that you appreciate our customer ticket request management. Your feedback is invaluable to us.

Regarding the concern about sessions disconnecting after 30 minutes, we understand how this can be an inconvenience. We made that change in the interest of security, but we're always looking for ways to balance usability and safety. We'll consider your feedback in our future updates.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VoIPstudio saved my job and can save yours

Reviewed on 2019/11/29

The main problem I have solved is monetary. In my office there are two workers who are never there...

The main problem I have solved is monetary. In my office there are two workers who are never there but with whom we have to talk on a daily basis. Calling a mobile phone is expensive, but now, if they have access to wifi, it's free. We have saved a lot of money.

But also we can record the calls and stop taking messy notes and we can convert voice messages to text, Now we use audio messages much more thanks to VoIPstudio, which saves us a lot of time.

Pros

It gives you a thousand possibilities. It can be adapted to your business whatever it is.

The savings on your phone bill are so much that it's hard to believe. Communication with your colleagues is free. Always Even if they are on the other side of the world.

If you have access to Internet, you have a phone, wherever you are.

Another advantage is that we can record calls. No more taking notes that you don't understand.

In addition to that, we can pass voice messages to text, which makes it easier to clarify and find information.

Cons

It's hard to get started. You have too many options and it's easy to get lost. Maybe a wizard or something could help. The support is great and has helped me in everything I've asked for, but sometimes it's hard to ask and if it were easier it would be appreciated.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

Communication with your colleagues is free. Always Even if they are on the other side of the world.

scott
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VOIP Studio User 3 Years +

Reviewed on 2022/07/12

Brilliant.

Brilliant.

Pros

The software if fantastic out of the box. Its easy to set up users, IVRs etc. The support is second to none.

Cons

Few limitation on more advanced features. Few bugs every now and then that get resolved quickly

Alternatives Considered

Twilio

Reasons for Switching to VoIPstudio

Price and easy of integration.

Response from VoIPstudio

Thanks for the awesome review, Scott! Our team is always trying to make sure users have a great time using our product, so we are happy to know that's what happened for you!

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Nice center management solution

Reviewed on 2022/11/14

these many possibilities make this application unique.

these many possibilities make this application unique.

Pros

Thousands of possibilities to manage your business. I love this application and the price is reasonable

Cons

Sometimes the application freezes for unknown reasons.

Response from VoIPstudio

Hi. Thank you for your review and for your rating. We really appreciate the feedback from our users and strive to improve the service every day.

Regarding your comments about occasional problems with the application, have you contacted our support team?

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Had a few glitches in set up, but then never any downtime

Reviewed on 2017/07/27

Pros

Ease of use and genericism. Your recipient is able to identify you by the number displayed, once you have called them at least one time.

Cons

If possible, I would like my full ID to be displayed when the recipient party gets the call, especially when I call overseas.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It just works

Reviewed on 2017/07/27

Pros

I've been using VoIPstudio since Jan 2013 and never had any issues with the service. Any problems I've had have always been dealt with promptly and professionally. The web based user interface works and gives access to any information you may want. The feature set is extensive and I can't see me using any other service for my VOIP requirement.

Cons

I've had no issues with the VoIPstudion service itself and have used my account via VOIP apps in many Countries. The voice to text translation in voice emails can be iffy but that's normal as it depends on the quality of the speech.

Verified Reviewer
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Unclear terms of use

Reviewed on 2018/07/31

Pros

It is easy to use and gives opportunity to automatize the country code or area code - provides details within the dashboard.

Cons

You cannot call different countries, mobile phones or some specific numbers which are not geographically connected to the location. Gives some crackling when on the phone (not Internet connection but Voip itself) Customer support gives unclear explanations and guidelines regarding your account specifications.

David
David
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Up and running much quicker than we thought!

Reviewed on 2017/07/27

Pros

VOIP studio is easy to use and has been working for us know for over 12 months. The support is very good when we have had issues and problems soon overcome.

Cons

As always with VOIP, there is a bit of messing around at first in configuring all the headsets and handsets.

Derek
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VoiPstudio is Awesome

Reviewed on 2017/07/27

I work from home and was tired of using a router for VOIP; in my search for a new VOIP provider, I...

I work from home and was tired of using a router for VOIP; in my search for a new VOIP provider, I stumbled across VoiPStudio...no router needed. I've now been on them for 3+ years and never had an issue. Clients can't tell the difference, their softphone is awesome. I've even setup a wireless phone to VoiPstudio. Just a tremendous product!

Pros

No router needed. Business class solution

Cons

I can't think of one thing I don't like about VoiPstudio...it's an awesome solution.

Angel
Angel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reviewed on 2017/07/28

Ash-Lee
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant

Reviewed on 2021/03/17

Couldn't be happier to be honest. I've used a few various other bits of equipment in the past but...

Couldn't be happier to be honest. I've used a few various other bits of equipment in the past but Voipstudio I'm happy to recommend.

Pros

I like the cloud functionality of the call recordings.

Cons

You do need to reinstall the app quite a few times or else it doesn't stay in sync.

Rajat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

VOIPStudio Review

Reviewed on 2018/10/10

Good.

Good.

Pros

Function to have a notification email when you miss a call because the software was not open is really useful.

Cons

When dialing a call, the mike button is muted until a long time which is sometimes misleading for the user.

Ahmad
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am an IT professional with extensive experience with VOIP.

Reviewed on 2017/08/15

Pros

The user interface of VoipStudio is very sleek and intuitive. It works best on a desktop browser. Getting up and running is virtually in minutes. Although VoipStudio does not offer phone support, the online ticketing support has been very responsive to all my questions.

Cons

The user interface is not well-adapted for mobile devices. I would love to see a native mobile app with the ability to add multiple accounts from VoipStudio.

Amy
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great VOIP Provider

Reviewed on 2017/05/23

Got a reliable provider, with an all inclusive cost - meaning that is the price we actually pay. ...

Got a reliable provider, with an all inclusive cost - meaning that is the price we actually pay. The admin functions are also really great. There is more it can do, but for me, just wanted something that 'worked' and believe me that was not easy to find.

Pros

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money. Has always worked well and their support was second to none in helping me with the endless setup questions I had.

Cons

Only thing would be an updated softphone, as I am using a 3rd party one, as I had some issues getting their own version setup.