Peoplevox WMS Reviews

10/10 - the staff at PVX have been fantastic and I cannot commend them enough. The implementation at first is quite daunting, but once it's setup, it's top-notch!

My experience was a positive one. It was easy to learn and had lots of short cuts available to use. Processing speeds were always very good and inventory control was as accurate as possible.

In one sentence - This has been the worst experience we have had in our business dealings with any vendor period. We cancelled our contract with Peoplevox after spending $20,000AUD in implementation, 9 months of staff training, and prior to even going live. Peoplevox at this point, was incredibly distasteful to deal with, as, at the time of write, we are still receiving monthly invoice, with no reply from every one of their staff ( 7 months on). My strong advice to eCommerce retailers is to look elsewhere for a WMS solution if you want tight functionality to integrate with Magento or Shopify.

The overall system is great, excellent for inventory management which is a necessity for us with complex stock on hand.
Reporting made easy.
PVX has helped us save thousands in labor expenditures in recent years.
Dashboards are excellent to use.

i will say PVX is very helpful,compare to the other WMS,i will suggest PVX to others user

We have managed to scale our business incredibly due to Pvx. Its user friendly.The account manager (Adam Larkins) is a huge asset to Descartes, and I actually class him as a friend rather than business contact.

Excellent 10/10 I would recommend this business and service to any other business

Overall a good and very end-user friendly system. Less usable for admins, and even less so for developers. But it can roll with the punches, has good features, and was quite an easy implementation., as long as you don't need advanced functionality and have some patience when integrating.

Great.

Peoplevox has an incredibly detailed onboarding process that covers 12 weeks. They look at every tiny detail of your fulfillment operation, the issues, the challenges you have, and how to solve them. We felt that they 100% listened to our needs and understood our challenges whilst onboarding us. We were able to start shipping without any issues on day 1. This is the smoothest deployment of any software we have deployed to date.

Looking for a system to help us reduce the not-fullfillable order rate that we had in our Magento shop, I found Peoplevox; this solution is solely focused on getting the warehouse data accurate and it does a great job. We did not have to change any of our processes but were able to simply improve and cut the not-fulfillable orders by 10 (currently at 0.4%). PVX does a really great job at it.

We're running our warehouse of PVX since 1,5 years and are leveraging more and more the features that are built into PVX that weren't fully required by us before, but as they exist, we now can take advantage of it.

On the positive side : stability, highly flexible system, expertise in warehouse management, reporting engine, scalability, connector to Magento, Sandbox environment.

On the negative side: user documentation, on-boarding when you start from nothing, responsiveness on less important topics,

On that last item, I must say that PVX is very efficient when it comes to solve critical issues. But through the strict and rigid Zendesk ticket system, less important topics can take some time to solve.

The issues we had during on-boarding came through the fact that we started with absolutely no knowledge about warehouse systems.

There are still plenty of features that we are not utilising and that we look forward to. I would recommend it as reliable solution. It's not cheap, but it's worth the cost.

Background on us: We are the brand shop of a shoe and accessories brand selling throughout Europe. Main markets are Germany, France and the Netherlands. The warehouse is operated by a team of 5 people, of which one supervisor. PVX is also used by the operations team and product catalogue team. The shop is run on Magento CE1.9

We are an extremely fast growing eCommerce business, specialising in womens activewear and fashion - our growth would not have been possible without Peoplevox as our WMS, allowing us to seamlessly transition between off-peak and peak operations, and having simple, effective features that scale with business growth and development.
Customer support is always fantastic and allows you to feel confident that should any issues arise, your business is in safe hands.
(Special shout-out to Adam Larkins!)

Meshki onboarded PVX at a very critical time as we were going through huge growth period and had no viability on any warehouse operations. Working on around 3000 SKUs Meshki didnt have any product locations or barcodes on products, fulfilment process was to marry up a paper invoice with a shipping label then finding the product which may or may not have been in its allocated location. Moving to PVX gave us complete visibility of the warehouse and optimise warehouse procedures. The reduction of unneeded touch points and improved processes allowed us to scale the business 150% with PVX while not needing to add any additional labour. Even after the initial implementation period, PVX continues to identify key improvements in the different areas that will lead to a more effective and efficient warehouse operations.

Very Good

Peoplevox is a great system for any size business. The initial team to help implement the software our reps were amazing, as well as our account over seer who is always available to help/advice us when needed.

Really positive - we love the product.

Since we have installed Peolpevox the Team size went from 17.5 to 10 F.T.E due to being able to prioritise the work load, setting targets, stock control and forward planning.

We have had a great experience with the system and we certainly recommend it to similar businesses

As our company grew, it was obvious our warehouse was hitting a bottle neck.
Orders were going out late, mispicks, labour costs were through the roof, training new staff was difficult and deliveries would often sit unsold for days in a backlog of paperwork waiting to be keyed in to a computer terminal.

Since implementing Peoplevox, all those problems have gone away.
The entire warehouse process from Goods In to Goods Out has been streamlined. We have a highly efficient pick methodology in place using mobile computers instead of paper pick lists. Mispicks are next to zero. Deliveries are received in record time resulting in higher stock availability for our customers and therefore increased revenues.

I highly recommend the reporting & dashboard suite. Reports can be customised and live dashboards can be shown on large TV's in the warehouse to keep all staff informed of their performance (eg picker/packer performance charts), orders left to pack, sorted by carrier and so on.

It is so important for us now to track every step of when, what, who. And although it's a bit of a learning curve and you think some parts will slow down the benefit in speed is easily made up in getting picking and packing done faster. We have easily saved on increases of staff due to this product making us more efficient at what we do on a day to day basis. But also customer services has fewer errors and can inform customers that their item has been picked and despatched by X. Which equals fewer customers getting in contact.

We use People Vox everyday and could not run our business without it. We have about 5,000 items in stock and picking is accurate and fast. Set up is a bit time consuming because all items need a bar-code, but once set up there is a huge saving in time and far better accuracy than manual picking.