Fleet Complete

3.8 (281)
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GPS fleet, asset and workforce management platform

Overall rating

3.8 /5
(281)
Value for Money
3.2/5
Features
3.5/5
Ease of Use
3.9/5
Customer Support
3.9/5

71%
recommended this app
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281 Reviews

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5,001–10,000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Accurate Fleet Visibility

Reviewed on 2018/12/10

The software has really helped us monitor fleet on the ground and control all activities with ease...

The software has really helped us monitor fleet on the ground and control all activities with ease using mobile devices . Field staff management, job allocation to idle drivers has been made easy.

Pros

One is able to see the location of vehicles, the progress, see all vehicles and their routes and monitor their movement in real time.

Cons

The mobile application keeps failing hence tracking becomes difficult.

Response from Fleet Complete

Thank you very much for your review! Please reach out to us with regards to the application problems you're having, and we'll do our best to fix it for you.

JJ
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth Every Penny, Every Day

Reviewed on 2019/02/26

Real time tracking, with the addition of Big Road all in the same system to access and monitor...

Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!
The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!

Pros

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it!
But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Response from Fleet Complete

Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.

Monica
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Dissatisfied customer

Reviewed on 2023/10/26

Frustrating and very disappointing

Frustrating and very disappointing

Pros

It is a great program when it works. We used it for 10 years +

Cons

The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract.

Darren
Overall rating
  • Industry: Utilities
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fleet Complete Delivers

Reviewed on 2019/09/27

Fleet Complete is an organization committed to customer service and overcoming any challenges...

Fleet Complete is an organization committed to customer service and overcoming any challenges thrown their way. Overall they have found ways to meet the challenges we have thrown at them.

Pros

Flexible configuration and event tracking has helped our company identify driver behavior challenges. The near by and trip reporting have been used to feed our work management system allowing for a more efficient use of our fleet.

Cons

With the proliferation of technology inside our units we need GPS hardware that can be married with other technology for one cellular network connection. Sharing a single standard modem for idle technologies, in cab laptops, GPS tracking, dash cam coaching and electronic logging devices is a must.

Response from Fleet Complete

Hi Darren! Thank you for sharing your feedback with us. We are so thrilled to hear you are enjoying the Fleet Complete system and that it has been beneficial for your business needs. We are also pleased to hear you have had positive interactions with our team. Being customer-centric is one of the core values of our company, and we are proud that we've been able to provide you with service that reflects this value. Your feedback regarding the network connections will also be shared with our team for consideration. Thanks for taking the time to leave this excellent review.

Zach
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fleet Complete has been a nice solution

Reviewed on 2019/02/20

We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the...

We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.

Pros

The comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!

Cons

The cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.

Response from Fleet Complete

Hi Zach! Thanks for the honest feedback. We will take this into consideration as we continue to improve our product. We're very pleased to know Fleet Complete has been able to help you track your fleet of over 200 vehicles throughout 2.5 million miles a year. We're grateful for your support and appreciate your review - Thank you!

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Fleet..not so complete

Reviewed on 2019/10/30

Overall a decent experience, but value for money is where they lack… With the number of vehicles in...

Overall a decent experience, but value for money is where they lack… With the number of vehicles in our fleet we should have our issues resolved immediately

Pros

Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations

Cons

The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service.

Response from Fleet Complete

Hi there! Thank you for your review and feedback. We will be sure to share your thoughts with our team for consideration. Should you ever be experiencing issues with the mobile application or re-installing our devices, please get in touch with our Support department at 1-800-220-0779 ext. 2 or via email at [email protected]. We'd be more than happy to investigate. If there's anything else we can do to improve our system, please feel free to let us know at [email protected]. Thank you.

Jeff
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Essential tool for our everyday business

Reviewed on 2019/10/29

- fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall...

- fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall driver safety and work alone policy

Pros

Knowing where my trucks are at all times

Cons

The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.

Response from Fleet Complete

Hi Jeff! Thanks for the review. We'll share your thoughts about the user experience with our team for consideration. As for the issues with the devices, please contact our Technical Support department at 1-800-220-0779 ext. 2 or via email at [email protected] so we can help get you back on the right track. Looking forward to assisting you!

David
Overall rating
  • Industry: Public Safety
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A lot of Bells and Whistles

Reviewed on 2019/10/24

It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required...

It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required a PC. If it's web-based, it would be much better.

Pros

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

Cons

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

Response from Fleet Complete

Hi David! We appreciate your honest feedback and will be sure to pass your thoughts on to our developers for consideration. You'll be happy to know that we now offer a web-based version of our application that is accessible at www.web.fleetcomplete.com. We are continuously working to improve our system for users like yourself and invite you to share any additional suggestions you may have for us by emailing [email protected]. Thank you kindly for your review.

JAMES
JAMES
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fleet Tracking

Reviewed on 2018/12/12

Excellent!

Excellent!

Pros

Cloud based unlimited and automatic 24 hours by 7 Days a week

Cons

Interface a little difficult to navigate

Response from Fleet Complete

Thank you, James, for your review. We appreciate your feedback. We're continuously working to improve your user experience with our interface.

Ingra
Ingra
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do not use if you need live tracking!

Reviewed on 2017/12/20

Occasional vehicle tracking. But I needed LIVE vehicle tracking.

Occasional vehicle tracking. But I needed LIVE vehicle tracking.

Pros

Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

Cons

First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

Response from Fleet Complete

We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today.

Thank you,
Fleet Complete Team

amanda
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't waste your time or money

Reviewed on 2019/09/26

Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat...

Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.

Pros

Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.

Cons

The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!!
Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company

Alternatives Considered

GPS Insight

Reasons for Choosing Fleet Complete

contract was expiring and cost was too high

Reasons for Switching to Fleet Complete

i cancelled my agreement and chose a different company - Will never do business with them.

Response from Fleet Complete

Hi Amanda! We're so sorry to hear about your experience and have escalated your concern to our upper management. Someone will be giving you a call shortly to discuss this further. If there's anything we can do for you in the meantime, please do not hesitate to get in touch with us at [email protected]. Please keep an eye out for a call from our management team coming shortly. Thank you!

Jonathan
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst app and Technical support ever seen

Reviewed on 2024/01/22

Unable to fix multiple problems in 3 weeks. Constenly have to repeat my problem to 3 members of...

Unable to fix multiple problems in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support and still no follow afterward. Just dont do business with them E-V-E-R.

Pros

Basically, only the ''new Hub''. Nothing more

Cons

The technology itself is way behind of the competition, the technical support was horrible and incompetent. Unable to fix multiple problem in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support. Just dont do business with them E-V-E-R.

Sonali
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

NOT Recommended

Reviewed on 2019/11/05

Poor quality product and extremely poor customer service

Poor quality product and extremely poor customer service

Pros

The software is ok if only they can get it to function....

Cons

I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure.

Response from Fleet Complete

Hi Sonali! We're so sorry to hear about your experience and have located your open Support tickets in our database. We've escalated your concern to management and will have someone reach out to you as soon as possible to help. If there's anything we can do in the meantime to improve your experience, please get in touch with us at [email protected]. We're sincerely sorry for your understandable frustration and are hopeful we can resolve this for you.

Angel
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Cannot cancel service

Reviewed on 2023/01/25

Horrible. No customer service. Cannot cancel service- have never been able to utilize service due...

Horrible. No customer service. Cannot cancel service- have never been able to utilize service due to poor connectivity and overage use at time of connection. Have spoken to fleeet complete and ATT reps but no resolution. Continual billing with ABSOLUTELY NO SERVICES PROVIDED!!!!

Pros

None- nothing- have not been able to use service at all. Have been billed for almost one year and cannot cancel with ATT or Fleet Complete- each Fleet Complete rep says they’ll make a note. All ATT reps say they cannot cancel or that they’ll cancel and credit our account. Trackers have been suspended in hopes of waiting on cancellation but it never happens. We’re to the pony of seeking legal advice because there is no end to billing for a device we have NEVER USED!!! I have emails to verify all written communication.

Cons

Have tried cancelling this service through ATT & Fleet Complete numerous times via phone, email, and online.

Chris
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible product and customer service

Reviewed on 2016/12/01

The software is slow, really only works for one vehicle. We have been having a specific problem...

The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.

Pros

Nothing worked well

Cons

They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket.
Only works for one vehicle. Cannot schedule multiple vehicles separately.
Software is slow

Todd
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

Billing nightmare

Reviewed on 2018/11/29

not good and still not good

not good and still not good

Pros

The Software is OK at best and GPS do not count on it

Cons

GPS is not accurate in all areas and does create issues when logging fuel, Billing is a nightmare our bills are always twice what we where told do not trust them if you have a large fleet and if you need to down size as we did they will bend you over before working with you and under no way will they work with you if you have to down size, all they want is there money. The account reps will not even take you calls any longer if you have billing issues STAY AWAY STAY FAR AWAY

Response from Fleet Complete

Hi Todd! We¿re sincerely sorry to hear about your experience with us and would like to thank you for bringing this to our attention. We¿d love to make this right and will be looking into your reported billing issues. Someone from our team will be in touch shortly to address your concerns. We appreciate your patience while we work to improve your Fleet Complete experience and would once again like to apologize for your understandable frustration.

Hunter
Overall rating
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst Product Ever

Reviewed on 2022/11/01

Fleet Complete is the worst company I've ever worked with. I have called multiple times and not a...

Fleet Complete is the worst company I've ever worked with. I have called multiple times and not a single time has someone answered the phone. I leave messages (as prompted) and there is never a call back. All I receive is an email thanking me for contacting Fleet Complete and a fake ticket number. This is a warning to anyone and everyone considering using their services. Once signed up, you will instantly regret it. You will receive horrible service and will go to the ends of the earth in an attempt to cancel your contract. If you are looking for GPS tracking capabilities, give your money to ANYONE BUT FLEET COMPLETE...

Pros

The initial set up was relatively easy...

Cons

The GPS location reporting was not accurate. Also, I could never get in touch with any customer service representative. There was no support available what-so-ever. Worst company I have ever worked with.

KEITH
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

PARTS FLEET TRACKING

Reviewed on 2019/10/28

CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER...

CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER SATISFACTION.

Pros

THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.

Cons

DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.

Response from Fleet Complete

Hi Keith! Thanks for taking the time to leave us a review. Your feedback is valuable to the work we do day in and day out, and will be shared with our team. If there's anything else we can do to improve the Fleet Complete experience for users like yourself, please don't hesitate to let us know at [email protected]. Thank you!

Kulwinder
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Asset trackers do not work most of the time.

Reviewed on 2017/09/22

Do not get this software of hardware. Do not work properly most of the time.

Do not get this software of hardware. Do not work properly most of the time.

Pros

Customer service pick up phone immediately. But most of the time they are unable to resolve the issue.

Cons

When devices stopped working(which is most of the time), it is big hassle to fixed them. I shipped two defective devices back in July, 2017 and still have not received any replacements yet. I called Customer services several time and every time they promise to call me back. But nobody called me back about this issue.

Response from Fleet Complete

Hi Kulwinder, Thank you for reaching out to us. Our L&R team has just been in contact with you and you will be receiving new units and they will also be installed by professional installers. Should you have any further questions or concerns please email us at [email protected]

Thank you,
Fleet Complete Team

Roger
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Know where your drivers are, where they've been

Reviewed on 2019/11/06

I use this every hour of the workday. One of my job functions is to keep our drivers going, working...

I use this every hour of the workday. One of my job functions is to keep our drivers going, working and Fleet Complete let's me see where they are, when they'll be done and ready to move on to their next job.

Pros

Ease of use, easy-to-setup, easy to maintain (adding drivers & vehicles & points of interest),easy to teach other to use it

Cons

Only dislike is there are a few places where you can see the click box (like a map location, for example) which should expand and fill the screen, but this doesn't work.

Response from Fleet Complete

Hi Roger! We're so happy to hear that the Fleet Complete system has been beneficial for your business. Success stories like yours are valuable to the work we do and they mean a lot to our team. We'll share your feedback regarding the full-screen feature with our developers for consideration. Thank you kindly for your feedback and support.

Trina
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible Experience

Reviewed on 2020/03/09

After signing contract the customer service was horrible. [SENSITIVE CONTENT HIDDEN] refused to...

After signing contract the customer service was horrible. [SENSITIVE CONTENT HIDDEN] refused to call me back on numerous occasions. I couldn’t get anyone to cancel the contract that had to be canceled within the 30 day free trial. The cameras and GPS did not work properly. The GPS platform was so outdated it had road names that were changed 5 years ago. The monthly bill was supposed to be $594 for 12 units. My first bill that I shouldn’t have received at all was $1,658.59. I have countless hours invested in this whole ordeal and am currently on the phone now with AT&T still trying to resolve everything. It’s been an absolute nightmare. We went with Samsara and so far are very pleased with them.

Pros

Ease of use on desktop and mobile device

Cons

Cameras did not work properly
GPS was outdated and inaccurate on location

Response from Fleet Complete

Hi Trina! Thank you for bringing this to our attention. We are so sincerely sorry to hear about your experience with Fleet Complete and will be sharing your review with our management team. If there's anything we can do to assist you with your cancellation, please do not hesitate to get in touch with us at [email protected]. We're regretful to see you go but will do whatever we can to help with your transition. Thank you once again for trying our system and our sincerest apologies to you and your team.

Eric
Overall rating
  • Industry: Wholesale
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great way to track and monitor your fleet

Reviewed on 2019/10/31

Pros

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

Cons

A little finicky on the web based app. Not super easy to navigate to certain functions

Response from Fleet Complete

Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review.

Duane
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty effective software

Reviewed on 2019/02/18

We had a lot of paper log violations before using Fleet Complete, it makes the driver aware of any...

We had a lot of paper log violations before using Fleet Complete, it makes the driver aware of any issues before they occur.

Pros

It was easy to install in our trucks, and the drivers find it easy to navigate for the most part.

Cons

Once in a while it will switch the driver from off duty to on duty for no reason. It's an easy fix, but does take time away from the driver when they have to edit.

Response from Fleet Complete

Hi Duane! Thanks for the honest feedback and review. We'll be sharing this information with our Engineers so that we can continue to improve your Fleet Complete experience. We're thrilled to know you are able to use our software to help prevent violations and we hope you continue to use and enjoy our services in the future.

Pearson
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fleet Complete

Reviewed on 2019/11/05

Pros

The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.

Cons

I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.

Response from Fleet Complete

Hi Pearson! We're grateful to receive your 10/10 rating of the Fleet Complete system. Thanks for the feedback regarding the reports - we'll be sure to let our engineers know of your request. Thanks for taking the time to leave us your review.

Chad
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Feedback

Reviewed on 2019/02/22

Pros

Ability for detailed reporting.

Ability to preset peramaters.

Cons

Slow to update ( 2 minutes) We wish it could be real time

Costly in larger fleets

Response from Fleet Complete

Hi Chad! Thanks for the honest feedback. Our team will use this information as we continue to make improvements to our service. Please note, you can always update the frequency of recording for tracking your vehicles in your DDS settings on the application. Please give us a call if you require any assistance with this at 1-800-220-0779 ext. 2. Hope that helps!