Fleet Complete Reviews
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283 Reviews
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive Review
Reviewed on 2019/11/05
The initial meeting with the account managers here at my office was great, the software was equally...
The initial meeting with the account managers here at my office was great, the software was equally amazing.
Pros
What I liked most was the ease of use. The dashboard was very user friendly.
Cons
For the use I needed, I honestly had no cons working with this program.
Response from Fleet Complete
Hi Cal! Your 10/10 rating means a lot to us here at Fleet Complete. We're thrilled to know you have enjoyed using our system, as well as your meetings with our team. We're happy to have you on board and hope you continue to use and enjoy our program. Thank you!
- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accurate Fleet Visibility
Reviewed on 2018/12/10
The software has really helped us monitor fleet on the ground and control all activities with ease...
The software has really helped us monitor fleet on the ground and control all activities with ease using mobile devices . Field staff management, job allocation to idle drivers has been made easy.
Pros
One is able to see the location of vehicles, the progress, see all vehicles and their routes and monitor their movement in real time.
Cons
The mobile application keeps failing hence tracking becomes difficult.
Response from Fleet Complete
Thank you very much for your review! Please reach out to us with regards to the application problems you're having, and we'll do our best to fix it for you.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible Customer service
Reviewed on 2024/03/06
Its been horrible-I wouldn't tell my worst enemy to do business with them.
Its been horrible-I wouldn't tell my worst enemy to do business with them.
Pros
GPS info was accurate and timely .That's about it otherwise they are horrible
Cons
been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.
Response from Fleet Complete
We appreciate hearing from all of our customers and use every comment as an opportunity for improvement. We remain committed to delivering a better experience for everyone. For immediate support, please visit our website to get in touch.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome product and service!!!
Reviewed on 2019/02/15
It is awesome. I'd write home about it!
It is awesome. I'd write home about it!
Pros
Ease of use and functionality. It works extremly well
Cons
reporting times were very long and annoying
Response from Fleet Complete
Hi David! Thank you for the kind review. We're grateful to have your seal of approval - It really means a lot to us here at Fleet Complete! We look forward to continuing to provide you with excellent products and services in the future.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Survey
Reviewed on 2019/03/01
Great
Great
Pros
Great Trackability and Scaling, Ease of use
Cons
I currently do not have any issue's with the software
Response from Fleet Complete
We're thrilled to hear everything is working smoothly for you, Angela! Thanks for taking the time to leave us this review. We hope you continue to use and enjoy your Fleet Complete solution in the future.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible Product, Terrible Customer Service, Uncaring and Unresponsive to Valid Complaints
Reviewed on 2022/03/01
Inferior service, predatory practices. We started out using BigRoad, which was somewhere between...
Inferior service, predatory practices. We started out using BigRoad, which was somewhere between bad and terrible. They up-sold us on their "improved" technology, which is Fleet Complete. We stupidly signed up. Paid thousands for our 25 trucks. The service was so bad we had drivers quitting. We would have drivers showing going from sleeper berth to driving / on-duty 30 or 40 times during a 10 hour break. FC seemed to think this was no big deal. When DOT inspectors roll their eyes or make a face when you tell them you have Fleet Complete, you know the problem goes much deeper than your own experience. I was told when we were talked into "upgrading" from BigRoad to Fleet Complete, that we were only committed to a single year at a time. The contract reads "3 Annually Terms" which I have never seen before on a contract, but given the verbal information I received, I took that to mean what I was verbally told, that I could cancel the contract at the end of any yearly period. I told
Pros
Telematics were decent. Likes the fact we could read fuel levels in each truck.
Cons
ELD would spontaneously show drivers moving from sleeper berth to driving 30 - 50 times in a 10 hour rest period. This created massive issues with drivers being angry about having to spend a half hour or more editing logs before they could drive. Issues with the ELD sending logs to inspectors. We had a truck put out of service once becasue the system wouldn't transfer logs. I called tech support and they gave the same canned response we always got when we called... "We are working to resolve the issue"
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Fleet..not so complete
Reviewed on 2019/10/30
Overall a decent experience, but value for money is where they lack… With the number of vehicles in...
Overall a decent experience, but value for money is where they lack… With the number of vehicles in our fleet we should have our issues resolved immediately
Pros
Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations
Cons
The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service.
Response from Fleet Complete
Hi there! Thank you for your review and feedback. We will be sure to share your thoughts with our team for consideration. Should you ever be experiencing issues with the mobile application or re-installing our devices, please get in touch with our Support department at 1-800-220-0779 ext. 2 or via email at [email protected]. We'd be more than happy to investigate. If there's anything else we can do to improve our system, please feel free to let us know at [email protected]. Thank you.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We continually have software issues. Tech support advises us to reload the software, weekly!
Reviewed on 2018/03/08
Pros
Different colors on maps for types of vehicles which is helpful in readily identifying the fleet.
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
Cons
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
Response from Fleet Complete
Thank you for your honest feedback, we appreciate it. We continue to improve our software to match our customer needs. We do offer virtual training to ensure you get the most out of our products and to guide you through some of the processes involved, so please don't hesitate to reach out to us.
https://www.fleetcomplete.com/en/support/training/
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay away from this company.
Reviewed on 2022/06/04
Very bad company. no customer support at all. no management to fix the problem.
Very bad company. no customer support at all. no management to fix the problem.
Pros
I don't see anything. it's been two months my device not working no one try to fix the problem.
Cons
Customer service and support and specially no management to see why this case number is issued and nobody fixed the problem from past two months yet.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GreatEady Software
Reviewed on 2018/12/20
Pros
Simple dashboard to get all the info you need
Cons
Nothing. Product work as it should. Very happy
Response from Fleet Complete
We're glad to hear everything is working smoothly for you and that you are a satisfied Fleet Complete user. Thanks for the excellent review and feedback!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Sustainability is our future
Reviewed on 2023/10/30
I am not in the role of administrator or person in charge. Therefore, using the program is a pure...
I am not in the role of administrator or person in charge. Therefore, using the program is a pure pleasure for me.
Pros
It is surprisingly fast software. Usually such systems are very sleepy.
Cons
The text on the screen is too small. But maybe I don't know how to set it up myself.
Response from Fleet Complete
We’re pleased you find the software impressively fast and appreciate your note on text size. If you ever have additional questions, please visit our website to get in touch. We value your feedback and look forward to continuing to support your needs.
- Industry: Farming
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Cannot cancel service
Reviewed on 2023/01/25
Horrible. No customer service. Cannot cancel service- have never been able to utilize service due...
Horrible. No customer service. Cannot cancel service- have never been able to utilize service due to poor connectivity and overage use at time of connection. Have spoken to fleeet complete and ATT reps but no resolution. Continual billing with ABSOLUTELY NO SERVICES PROVIDED!!!!
Pros
None- nothing- have not been able to use service at all. Have been billed for almost one year and cannot cancel with ATT or Fleet Complete- each Fleet Complete rep says they’ll make a note. All ATT reps say they cannot cancel or that they’ll cancel and credit our account. Trackers have been suspended in hopes of waiting on cancellation but it never happens. We’re to the pony of seeking legal advice because there is no end to billing for a device we have NEVER USED!!! I have emails to verify all written communication.
Cons
Have tried cancelling this service through ATT & Fleet Complete numerous times via phone, email, and online.
Response from Fleet Complete
Thank you for sharing your experience. We understand the need for clear resolution and want to ensure you receive the support you require. Please reach out through our website for further assistance.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Quick to sell you on no help to fix it
Reviewed on 2020/04/09
My whole personal experience with big road has been terrible from day one. every other day devices...
My whole personal experience with big road has been terrible from day one. every other day devices malfunction.
Pros
I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature
Cons
Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.
Response from Fleet Complete
Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email [email protected] for assistance. Our sincerest apologies once again.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I had a defective Device; Tech Support took me in circles for 5 months with no replacement...
Reviewed on 2022/03/30
Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical...
Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue.
Pros
I liked the selling point of the app where I can track my trucks delivering product to clients.
Cons
The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bait and Switch - Absolutely Worst Ever
Reviewed on 2019/06/22
Where do I start... Poor customer service; false advertising; low quality; slow response times...
Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations.
Pros
Still trying to find a silver lining in the product.
Cons
When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.
Response from Fleet Complete
Hi Rodney! We are so sorry to hear about your experience. We take our customer feedback very seriously and I have escalated your concern. Someone will be in touch shortly at the number we have on your account to discuss this further and see how we can make it right. We sincerely appreciate you taking the time to reach out to us and are hopeful we can improve your experience moving forward.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible Customer Service
Reviewed on 2021/06/04
Worst customer service I have encountered. After 2 months of attempting to address a unit not...
Worst customer service I have encountered. After 2 months of attempting to address a unit not working, I requested an early cancellation. It has been 1 1/2 years and can never get them to respond. Promised over the phone (after extensive wait times just to reach someone) that someone would call me and they never do. finally contacted AT&T (that is who the billing is through) and got them to cancel. Still working on being refunded for all the fees paid for a product that didn't work. THERE ARE MUCH BETTER ALTERNATIVES - THIS IS NOT A GOOD COMPANY TO WORK WITH.
Pros
It was fairly easy to install and use - when it actually was working
Cons
Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Thoroughly disappointed with the support as well as the inability to correct overcharges!
Reviewed on 2021/02/19
Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in...
Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in trying to correct billing issues. The only competent team member who was willing to resolve issues is no longer with the company. My emails go ignored, I lose account access regularly and I have been overbilled by $600. AT&T can't do anything without speaking to Fleet Complete and visa versa. The product is decent albeit basic and outdated but for our needs it works. The account and product support is horrendous and in all honesty is teetering on the edge of fraud.
Pros
It meets the bare minimum needs for tracking and reporting but that's about it.
Cons
Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised.
The units regularly do not capture the drives in their entirety.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible product and customer service
Reviewed on 2016/12/01
The software is slow, really only works for one vehicle. We have been having a specific problem...
The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.
Pros
Nothing worked well
Cons
They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket.
Only works for one vehicle. Cannot schedule multiple vehicles separately.
Software is slow
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
PARTS FLEET TRACKING
Reviewed on 2019/10/28
CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER...
CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER SATISFACTION.
Pros
THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.
Cons
DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.
Response from Fleet Complete
Hi Keith! Thanks for taking the time to leave us a review. Your feedback is valuable to the work we do day in and day out, and will be shared with our team. If there's anything else we can do to improve the Fleet Complete experience for users like yourself, please don't hesitate to let us know at [email protected]. Thank you!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Essential tool for our everyday business
Reviewed on 2019/10/29
- fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall...
- fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall driver safety and work alone policy
Pros
Knowing where my trucks are at all times
Cons
The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.
Response from Fleet Complete
Hi Jeff! Thanks for the review. We'll share your thoughts about the user experience with our team for consideration. As for the issues with the devices, please contact our Technical Support department at 1-800-220-0779 ext. 2 or via email at [email protected] so we can help get you back on the right track. Looking forward to assisting you!
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A lot of Bells and Whistles
Reviewed on 2019/10/24
It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required...
It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required a PC. If it's web-based, it would be much better.
Pros
This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.
Cons
At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.
Response from Fleet Complete
Hi David! We appreciate your honest feedback and will be sure to pass your thoughts on to our developers for consideration. You'll be happy to know that we now offer a web-based version of our application that is accessible at www.web.fleetcomplete.com. We are continuously working to improve our system for users like yourself and invite you to share any additional suggestions you may have for us by emailing [email protected]. Thank you kindly for your review.
- Industry: Wholesale
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great way to track and monitor your fleet
Reviewed on 2019/10/31
Pros
PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...
Cons
A little finicky on the web based app. Not super easy to navigate to certain functions
Response from Fleet Complete
Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Daily Fleet Complete
Reviewed on 2019/10/25
Pros
That I am able to track my technicians at all times. I love the breadcrumb feature.
Cons
That at times it takes longer to update than I would like.
Response from Fleet Complete
Hi Courtney! Thanks for rating the Fleet Complete software 10/10. We're thrilled to know you are finding our solution useful to your business needs. We'll also be passing off your feedback regarding updating time to our developers for consideration. You are always welcome to share your suggestions for improvement with us at [email protected]. We'd love to hear from you!
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Fleet Complete
Reviewed on 2019/11/05
Pros
The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.
Cons
I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.
Response from Fleet Complete
Hi Pearson! We're grateful to receive your 10/10 rating of the Fleet Complete system. Thanks for the feedback regarding the reports - we'll be sure to let our engineers know of your request. Thanks for taking the time to leave us your review.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A Big Mistake
Reviewed on 2019/05/20
Unfortunately, my experience has been horrible. The customer service people have been great but in...
Unfortunately, my experience has been horrible. The customer service people have been great but in 6 months I do not have any solutions to my problems.
Pros
If everything worked this software would be excellent. Very competitive pricing.
Cons
The software does not track your assets in real time, often taking hours to update, if information updates at all. Many units stop working for no reason. Odometers are progressively off. They are in the middle of transitioning from as desktop to a web-based platform and they do not work well together. My first invoice was 293 pages long. Units work off AT&T and the signal is poor in Midwest.
Response from Fleet Complete
Hi Larry! We appreciate your honest feedback and have shared this with our team. We are always striving to improve not only our system, but the experience of our customers as well. Someone will be in touch shortly at the number we have on your account. We'd love to discuss these challenges with you further and hopefully assist in improving your experience with us moving forward. Please don't hesitate to reach back out to us if you do have any additional feedback you'd like to share or anything else we can do for you as a Fleet Complete user. Thank you for taking the time to leave us a review.
