InTouchLink Reviews

I would say my overall experience has been great!

In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged

Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents.

Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue.

The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box.

Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems.

Hoping to continue our work with Intouchlink for another 5 years.

Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!

Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!

Overall has been good with friendly service, needed updates,help when needed. Training available
The new platform fulfills current needs

InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service!

This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner.

Customer information delivered in a nice set up

We have always experienced top notch service from the reps at Intouch who will do anything to help you! Even if it means developing programming to meet your needs!

Easy to use, convenient, residents like it. lots of uses that make things easier to communicate. great place for pictures and posters.

The customer service is excellent, they will always lend a hand.

Staff is always willing to help. Interface is easy to use and provides lots of options.

Customer support is very good.

Overall the program InTouchLink has been very beneficial to our facility. We had to convince our residents in the beginning that it would be a good thing. Going from hand written to TV monitor was an adjustment for many that have been here for years.
Now we see people looking forward to what comes up on the screen, our Recreation department has even mastered adding photos from our special events onto the screen.
As we continue to learn how the program will even better our communication we hope that one day we can transfer this information to the personal televisions and computers of our residents.

InTouchlink has been a great addition to our properties, in addition to facilitating seamless communication to our residents, it also allows our operation to run smoothly as everyone is now in the know!

I was responsible for inputting our companies menus on a date rotation for all 4 locations. I found the system got easier as I got used to it and now use it daily with ease. I especially like doing our company training piece on InTouchLink it is simple and functions with ease. The customer support staff was easier to talk too, explained how to use the system clearly and well. She was always available with my many questions at first and very helpful in every situation.

We have been using the In touch system for over a year, and it has enhanced the way that we communicate with our residents in our communities. We really enjoy the monthly calendar features that help makes our program planning easier and less time consuming. In touch 's customer service is always quick and very helpful to help us out of any binds we find ourselves in.

Easy system that even a non technical person like myself can find their way around. Love how easy it is to create and print our monthly calendar! Ceryn is excellent with support when needed and her responses are quick and informative.

We have been very pleased with how user-friendly it this software is in general. Some operations take longer than we would like (more steps than seem necessary). We have not taken full advantage of this software and know that it can be very beneficial in more ways than those we utilize at present.

We love it! There are a few other things (live satellite weather radar for example) we would love to see added, but overall, we are very pleased! Customer service has went above & beyond to help us anytime & every time we are in need of anything!