Avochato Reviews

Amazing, intuitive user interface. No technical background needed to implement. Amazingly thoughtful and responsive team, with a growing product that will only get better. Avochato made having a unified SMS front for our constituents super easy.

Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls.

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

Avochato and it's API integration has been gaming changing for both our customer acquisition and seasonal employee hiring.

Honestly not much, it's the perfect tool for us.

It's a very simple, easy to use, and does the job of a texting platform!

There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.

I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard.

I like the fact that Avochato takes care of the round-robin rotation of leads as they come through in real-time.

The software is very easy-to-use. I really don't have any complaints that I can think of for Avochato. Great system at a great price!

It enables companies & brands to effectively communicate with their audiences via one medium. People tend to feel more comfortable with a brand when there's a phone number provided to contact them directly. Not to mention, being able to assign messages to people is another bonus.

Some slight hiccups in the beginning when trying to figure out the zapier integration, but the customer support staff is remarkable.

I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people.

The biggest negative is that some people call the number after receiving a text, which does not work well.

extremely easy role out and implementation. we were able to integrate with our website and have now saved money since we no longer need a webchat...we just text.

there really are not too many things we are concerned with this software. we would like a little more ability to alter the website widget, but they were able to help us out a bit in the beginning.

What I like most about this software is it gives not only our guests and vendors a mainstream and easy way to communicate with us but Avochato is also very user friendly, simple and an overall amazing platform for commercial purposes. The text Broadcast feature is a great way for use to send a que’d message to over 1,000 in-house guest timely and efficiently. Customization is also something I have been very impressed with this company. Our tech team has worked hard with them to meet our needs as a small company to ensure we are using all features and resources to the greatest extent we can.

I can’t complain much, truthfully. One thing that our company is working with Avochato on is automatic “close-out” of our housekeeping survey. The company has worked diligently and closely with us to help meet our very personal needs.

It’s the people! Avochato support team is not only quick to acknowledge your request, but reliably provides solution(s) or an alternative method. Other notable pros- ease of sending one or 1,000 messages with a few clicks, custom fields & templates for mass broadcasting, broadcast analytics

Lack of reporting. Interested in exporting data from broadcasts, tags, contacts. Ie: contacts that have replied stop or start

‘Out of Office Reply’ interested in the functionality of sending ooo replies to any contact who reaches us outside of business hours, not just to new contacts.

I really like the option of texting, live chat or calling. It gives me the flexibility I need. Customers can reach me or team members with ease. I've gotten positive feedback from my clients and my team. It's easy to use and customize to my business.

I really haven't found a down side to this program.. yet. I may in time though. I'm pleased with it so far.

It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Quick setup, easy to train on, easy to use. Flexibility to use with multiple parties (guests, owners, vendors, internal staff). Search capability is very powerful.

Would love to see it be able to integrate with other platform software.

Ease of use. I have my entire team using it. Took less than 3 hrs onboarding.

I think it needs more features like recording calls.

The software is simple and easy to use.

Uploading can be difficult at first however, great customer service staff are always there to help via phone, video conference, or simple email exchange!

The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.

Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.

The software is extremely user friendly. I love how it is a text messaging format compared to other companies where it looks like more of an email thread. I also love the emojis available for conversations. It helps to personalize the experience with our customers rather than the conversation feeling more robotic.

I honestly can't say much about what I like the least. Anything I have needed for better metrics/analytics Avochato has made sure to provide that information for me. They are an amazing company to work with and I am highly satisfied with this partnership this far.

Easy to use, easy to manage multiple teams and phone numbers, great API for automation

Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features

Its very easy to use and is quite accessible

Have not run into anything that has been difficult to use.

The layout was good and easy to understand. There seemed to be lots of options that you could use to personalize the site.

At some point one of the options, "left a message" disappeared and it wasn't clear to me why. I missed the opportunity to learn how to use the software and it took me a little while to figure it out. More importantly, I was inundated with emails not directed to me and I couldn't opt out of receiving them so I had to delete all the ones I got and block receiving them. It seemed like they were intended for the organizer who is not me.

Overall, I loved the ease of use with this product. The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need.

We are really looking for a texting solution that allows us to send native video. So far, we have been unable to find this. Avochato allows you to send links to hosted videos, such as YouTube or Vimeo. But we want to be able to load MP4s as if we were using a cellphone.

Very clean interface, everything makes sense organizationally speaking, and most importantly, it integrates right into our CRM software.

Nothing really. Once in a blue moon there is a deliverability glitch but in the (I think) almost year we've been using it I can only recall 2 times, and I'm the only user.

Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.