TeamUp Reviews

Pros

For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at.

Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars.

In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Cons

I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Pros

If there is something I'd like the software to do, chances are it's already something that it's capable of. If not the support team are very keen to hear idea's of how things can be improved or new things implimented.

Cons

It can take a while to get the hang of. It feels a little more dated than some of the more 'flashy' new products, but 'under the hood' it is vastly more flexible and customisable than anything I've used previously.

Pros

Seems fairly simple to use once you get to know how it works. The team are excellent at TeamUp and are always on hand to answer one of my many queries as I get used to the system.

Cons

Nothing major - just spending time getting use to the system in the first instance.

Pros

The software is very good value for money compared to competitors, the customer service is sensationally good.

Cons

There are some restrictions in methods of charging (it would be so handy to have an option that allows the customer to add a second class immediately after the first class - back to back classes - at a discount).

Some of the back end navigation is a bit fiddly and the user journey takes quite a few clicks for some functions. BUT I don't think the other software options are any less fiddly and there is fantastic customer support anytime you need guidance.

Pros

I've tested many members' management software options including the very overpriced Mindbody. TeamUP is simply THE BEST! Even with my limited computer skills, everything is so intuitive that I have no problems using it. (Never read any manual or help page) Admin guys have ZERO issues and most importantly our customers never had any issues with it either.
This software is already GREAT, simple, functional, fast and very affordable and yet the team is non stop bringing in new epic features. Reporting is very detailed and easy to navigate through.

Cons

the fact that it was not available a few years back? ;-) It would have saved me a LOT of money, time and most of all stress.

Pros

Very easy and so quick to set up! The customer support so far is great!

Cons

It would be great if it was more visual from the users point of view, ie: images with workshops and classes.

Pros

Easy to use. We tested other software which seemed overkill

Cons

What would improve it further would be having a text service, and integration with PTD. And a better way to use it as a lead tracking system. So it becomes more all encompassing.

Pros

It’s ease of use, varied and thorough functionality and very consistent. Minimal, if any, problems/faults

Cons

The financial reporting data could be made more clear and would like to see downloadable monthly reports

Pros

The software has functionalities for just about anything I need in my business. There are often updates with new functions added, new reports etc. There's also a To do List which reminds you to complete actions left pending. Loads of new reports too.

Cons

The visualisation of the bookings could perhaps be simplified, though it does work well.

Pros

TeamUp is user friendly and the transition from my previous booking software to TeamUp was seamless. The cost is reasonable for the size of my business, and the reports are helpful.

Cons

I have no complaints or concerns thus far.

Pros

Using TeamUp removes the emotion and stress of having to chase clients for payment, not to mention the time required to do so.
It means my relationship with the client is maintained, less time on admin, less financial accounting (I only account 3 x per year now instead of every month)
I can spend more time do what I love - teaching and growing my business.
Also, last-minute cancellations are paid for without any questions!
I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class.
Being able to take registers in class saves time and costs.
TeamUp are continuously developing and working with their client's needs, I'm always impressed by this.
The customer service is 2nd to none.

Cons

It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with! Plus the pro-rata amount that automatically bills if they do set their selves up doesn't fit into my payment model. So, I still tend to this.
TeamUp fits into 80% of my business model amazingly well and has made me change the way I work for the better. The 20% that doesn't fit in has to be worked on manually still.
It would be ideal if the reporting would show 121 clients that they are being billed for classes that fell on xxx date so they can account for it.
The Direct debit model fits in perfectly for business running continuously, I run for 12-14 week blocks, across 35-38 weeks of the year, which means clients who leave have to be balanced with a small amount outstanding either way.
I'd love to use the class swap feature but it's not configurable for my 12-14 week blocks.

When booking themselves into summer 'flexy classes', it would be ideal if they can add multiple classes to a 'basket' and then pay at the end.

None of these points are about 'not liking the software' But points that would make it even better for my business.

Pros

Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

Cons

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session.

Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red.

Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Pros

TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..

Cons

There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Pros

The customer service is the stand-out feature of this software. It has loads of great functionality and does all the things I need it to, to be able to run my independent yoga business. But the customer service is really the most impressive thing. When Covid-19 hit they had a guide produced for their software users immediately, with information about support for fitness businesses and how to use the system to adapt. They then produced new features and integrations within a week, which has meant I have been able to pivot my business to being online very easily.

Cons

I find the system really adaptable and I there isn't anything I have needed that I haven't been able to do. I would like to see a bit more development around the Courses feature as I am using this more and it doesn't have quite the same level of functionality as Classes, but it's a minor issue.

Pros

I love how easy it is to use. And if I ever do get stuck on something the telephone support team are super friendly and helpful.

I also appreciate how quick it is to set up and get going.

Cons

I actually can’t think of anything I dislike about the software.

Pros

It's awesome, so easy to use and manages everything I need. support is fantastic and the whole system just saves me so much time and stress.

Cons

the one thing I would say is the "active clients" section could be more accurate

Pros

The system is easy to use and team up were great in helping me move the information I had onto the system. I was reluctant to use a system like this as I love my spreadsheets. However few friends were using this system and recommended it. I took a year to decide and better late than never.

It saves me time as clients have the option to manage there accounts and those that do not like IT, I can help them. No matter where I am, I can check the system and reply to queries, rather than waiting til get home or taking spreadsheets with me.

Payment options are flexible and I can give my clients the option of cash or gocardless, which works really well.

Whoever answers the phone or replies to your emails are supportive and really helpful at Team up. This for me is the biggest benefit of any system. Does not matter how good the system is, the support has to be there to.

Cons

There are lots of ways to do things, which can be overwelming to begin with. However like anything new it just takes a while to discover all the options and what best suits you. The team up support is brilliant and are able to assist with all my queries.

Pros

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

Cons

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Pros

We all work in different ways delivering similar products, Teamup allows you the flexibility to run your business in a way that suits you. My staff all find it really easy to use too which is essential. Plenty of feedback on our numbers show us where we can improve or pull something that't not working as well as we might like. The pricing structure allows a new business to get going without crazy overhead from the off. Best of all is the back room support that help you and gives you suggestions if you are really stuck.

Cons

Not a lot to be totally honest. I had used another online booking site who consistently put their prices up and stopped me accessing some of their product unless I upgraded. With Teamup I had access to everythging from the start.

Pros

Wonderful, I love it, a real game changer. "It makes life so much easier for the management team, the fitness instructors and the members, and it saves us time (and money) and removes stress x"

Cons

If a customer unregisters themselves from classes they do not show up on the slipping away report. On occasion this means that members can slip through the net(and end up leaving) and we have been unaware they havent been in as they dont show up on reports.(as they are constantly unregistering themselves, and not showing up on late cancellations or no shows reports). If we could have an option for "dormant" members, who are paying but not coming in and are unregistering, that would be the final piece in the puzzle for me. I was shown a way i could do this by tech support but it involved lots of spreadsheets and messing around, and a manual check almost. Thanks

Pros

TeamUp is a comprehensive software package. It offers so much more than just a ‘booking platform’. I particularly like the ability to send emails to clients at different stages of their membership i.e. new customers, slipping away etc. The software also allows you to track your income. There is the scope to customise memberships and classes to suite your individual business.

Cons

Initially understanding how clients viewed TeamUp as opposed to the business user.

Pros

I love the excellent customer support, especially as someone who is not hugely tech savvy.
I like the ease of use, for me and my customers.
I like that there are links to 3rd party payment providers.
Great having an app.

Cons

There are a few features missing, or that involve my input, where I'd rather it was automated.
It's quite expensive but I do believe it's worth the money.

Pros

Ease of use for business and user. Integrates well with current website. Automates tricky areas of the business.

Cons

Sometimes a bit complicated to set up new classes etc up, but probably because I haven't needed too much!

Pros

Team Up is an amazing piece of software which has given me more free time to spend with family and friends which I can enjoy, knowing that the day to day management of my business is in safe hands :) It’s easy to use and one thing that really stands out for me is that the customer support is outstanding!

Cons

To be honest, the team are so open to listening and learning from their customers that any minor issue which may crop is sorted very quickly. Equally, any suggestions I have had on how the system could be improved has be addressed and actioned so at present, everything is great :)

Pros

This is hands down the most interactive and easy to use software out there. I have used Zenplanner, MindBody and a few others and this is by far the best.

Cons

I have yet to have one complaint about this product.