TeamUp

4.8 (327)
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The best management software for fitness businesses.

Overall rating

4.8 /5
(327)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.8/5

99%
recommended this app
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327 Reviews

Łukasz
Łukasz
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great product, with a lot of good functions

Reviewed on 2023/03/12

Pros

Works well, provides a reliable base to work on

Cons

Some really odd style features, but we've become acustomed to it

Ian
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use even if you’re not an expert.

Reviewed on 2022/11/29

It is really good for getting my clients to sign up and pay for classes easily and efficiently.

It is really good for getting my clients to sign up and pay for classes easily and efficiently.

Pros

The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations

Cons

You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone

Philippa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Does the job

Reviewed on 2022/11/30

Makes running the business easier

Makes running the business easier

Pros

Manages my client bookings and payments without too much effort

Cons

Changing classes is complicated when you want to do something in the future

Lyra
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

TeamUp- Happy Costumer

Reviewed on 2019/10/30

TeamUp has been a game changer for our business. We moved over from mindbody due to issues with...

TeamUp has been a game changer for our business. We moved over from mindbody due to issues with family accounts and youth students. Once we made the change our issues with inaccurate rosters, and families being confused by the sign up process went immediately away. The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody

Pros

Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

Cons

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session.

Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red.

Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Alternatives Considered

Jackrabbit Gymnastics, Bookeo and ASAP

Reasons for Choosing TeamUp

Mindbody did not work for our needs at all. The enrollment consumer side of mindbody was absolutely awful and our rosters were always messed up with parents info instead of youth students. Families had no clue how to add family members. This made a logistical nightmare with dealing with family accounts. Mindbody did not put any attention into family accounts and ultimately that was our main reason for switching.

Switched From

Mindbody

Reasons for Switching to TeamUp

The customer service is wonderful and the product looked great from the consumer side and when I got in for the demoing I was very impressed with the ease of use and navigating the software. I made the right choice for our business, no doubt at all.
Grady
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I wouldn’t be able to work without it.

Reviewed on 2022/11/18

Pros

It runs itself and new clients just show up at my door

Cons

Book holidays on the calendar and pro [SENSITIVE CONTENT] next payments.

Alternatives Considered

Acuity Scheduling

Reasons for Choosing TeamUp

MINDBODY had to batch payments in the US and it took forever to pay out and sometime missed payments.

Switched From

Mindbody

Reasons for Switching to TeamUp

I had some questions and teamup response time was faster and not just a FAQ pasted into an email.
Hilary
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use for both business owner and clients

Reviewed on 2022/04/07

Pros

Compared to the previous system I used GoTeam Up is easy to use both as a business owner and for the clients. It has more options and at a far cheaper price. Any queries are answered quickly and efficiently.
Only wish I’d swapped earlier.

Cons

None found, everything I have needed has been available

Alternatives Considered

Gymcatch

Reasons for Choosing TeamUp

Mindbody was so expensive, some clients were complaining that the system wasn’t working properly for them. Whenever I needed to get in touch with queries I always felt that they expected you to be a technical expert and didn’t take kindly to me not being very efficient with the technology. I therefore was reluctant to ask anything and probably didn’t get the most out of the system as I couldn’t work it out myself!

Switched From

Mindbody

Reasons for Switching to TeamUp

Didn’t give me the options re memberships that I required (at the time)
Nick
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Product

Reviewed on 2022/04/05

I would be happy to pay more if they had a better offering with better reporting email sequences...

I would be happy to pay more if they had a better offering with better reporting email sequences amongst other things.

There customer service is 5 star

Pros

Its easy to use software ideal for beginners and people with a small member database.

Cons

The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports.
Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention.
Unfortunately without spending time clicking around or downing reports sorting you cant get this data.

Alternatives Considered

Mindbody

Reasons for Switching to TeamUp

We need something easy to use an set up for a better client experience.
Carrie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use teamup and will probably never leave because there lie customer service is exceptional

Reviewed on 2022/04/07

Brilliant. Because the staff are so good

Brilliant. Because the staff are so good

Pros

I like the people and the quality of the support / customer service more than I do the software. The software does the job relatively easily but there are features I wish I had. The great thing about TeamUp is that they listen to your needs and then take action on the things you want and need.

Cons

The illability to have 7 day free trial as a stand alone thing. It has to be a membership which means it counts in your reports as a customer when it is not. Also as a lead magnet the link to a 7 day free trial created as a membership means you can’t direct new leads directly to team up as there are too many loops for a new customer to jump through before they enter there contact details and book in there free sessions . You need to think more about lead generation and how you can help us with this . Also not being able to take customers card details when they do a free trial so payment is taken on day 8 ks a really problem for me.

Alternatives Considered

Mindbody, ClubRight, Gymcatch and WellnessLiving

Reasons for Switching to TeamUp

Because it was recommended by a good friend with a similar business
Holly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best Pilates studio software out there

Reviewed on 2022/11/15

I’m using TeamUp to schedule my group mat classes and my private sessions, meaning payment is made...

I’m using TeamUp to schedule my group mat classes and my private sessions, meaning payment is made prior to the lesson and my terms and conditions are clear when the client signs up. It saves lots of paperwork when the client completes all health & enrolment forms when signing up too!

Pros

I was worried about moving from another platform to TeamUp initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time!

Cons

Initially their Zoom integration felt ‘clunky’, but after feeding back to TeamUp there were some changes made to make it seamless!

Jonny
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

“The” client management software

Reviewed on 2022/04/05

Thumbs up across the board

A great product with a helpful and positive customer service experience...

Thumbs up across the board

A great product with a helpful and positive customer service experience alongside

Pros

This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships

Cons

I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my TeamUp and made better

Laura
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

simple software which safes you time & nerves

Reviewed on 2022/12/04

before I was using Team up I had excel and it was horrible. I had no overview and classes got...

before I was using Team up I had excel and it was horrible. I had no overview and classes got overbooked and payments where forgot. Here is see everything very clearly and the booking for my students via app is super easy! Highly recommended

Pros

easy set up for membersperfect overviewthe app makes it very easy for my students and instructorgreat overview with due paymentsamazing task force with troubleshooting

Cons

no overview on missed classes for administrator and for students.via app there is absolutely no way to find it out. and via browser it's confusing and not so clearset up of memberships was a bit complicated but support was perfect help

Ceris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great booking system that saves you time!

Reviewed on 2022/04/11

Very Good!

Very Good!

Pros

The integrations are the main reason I started to used this software. The go cardless direct debit system is integrated with this software which is something I'd been looking for and hadn't found until I came across TeamUp. The support have been great. They have been very helpful from day 1. I am not the best with technology, any questions I have are replied to quickly with useful information to help run my business more efficiently.

Cons

I think the system is clear - however, some of my retired clients struggle with the system sometimes.
I think this is because they don't read the information such as terms and conditions. What frustrates me is the 31 day cancelation duration when members don't read this and cancel via gocardless (not many do this) but the team up system doesn't' realise they have cancelled their direct debit any continues to try to take the payment which is the correct thing to do but it'd be great if there was a way to prevent this or make it even more clear so they understand 31 days notice means 31 days notice. In future I think a way of paying through crypto would be great way to reduce the % charge from stripe and go cardless. An alternative to a top up would be great so members with a monthly membership can add 'ad hoc' classes to their membership for a one off fee, say £10 per class for those slightly longer months, or when they have extra time to take classes.

Andrea
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Team Up experience

Reviewed on 2022/11/30

Managment , the experience since 6 years ago it's been great, anytime I had a problem the answer...

Managment , the experience since 6 years ago it's been great, anytime I had a problem the answer was so fast and very kind, I only have good things to said.

Pros

I like the most that save me time to manage clients, payments, statistic, booking, online planing and all the rest.Its all so great about this software

Cons

For me I'm missing the option to add a membership fees when someone buy one of our membership options. I would like that that amount could be add directly when you are a new member and you choose one of our options. I'm missing the option of giving the access to one of my Managers , of seen everything about the account unless the Rapport of money we get , I mean I would like to give access to everything but Not to the amount of our benefits.Missing the option of Only buying one entrance without having to creat the Entire Account ( with password etc, ) would be nice for people who comes just for trying , fill up Only name, and mail and phone and payment, and some conditions but not the entire process of opening and account ....

Tina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend this product if you are starting up a brand new business!

Reviewed on 2022/12/03

Fantastic support, wonderful application. There have been quite a few times that we couldn't figure...

Fantastic support, wonderful application. There have been quite a few times that we couldn't figure out how to do something, the online help tool is wonderful, plus the option to send your question to TeamUp and receive a response / solution within hours has been great.

Pros

My [SENSITIVE CONTENT] and I built our own website, took many, many hours researching products that we thought might be good for the pricing and ease of use, as we have never, ever done anything like this before

Cons

I can't think of one single item; we haven't had any problems with the app being offline, no glitches, no problems in how we use it.

Julie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Team up review

Reviewed on 2022/11/20

Okay so far. Will need to make some changes in the new year to our memberships so will definitely...

Okay so far. Will need to make some changes in the new year to our memberships so will definitely be calling up for help to find out the easiest way to do it, but as always I’m sure it will be good and helpful service!

Pros

Good customer service. Reduces admin, records everything for me, allows customer to make bookings and changes themselves, lots of new features I’m yet to explore too!

Cons

Expensive and sometimes missing features (can’t think on the spot right now but when I’m trying to do stuff sometimes I get frustrated because it doesn’t allow me to do something in the way I need it. Have contacted customer service in the past about certain things and they have been good and helpful but sometimes they also agree that the system can’t do everything I need it to do. But they do try and figure out other ways I can use the system to try and help me to make it work. I also really don’t like gocardless or stripe. I get so many issues from them, I wish there was a better option.

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Underpinning the daily running of my business

Reviewed on 2022/04/07

Brilliant, I have always found the help desk to be on point, and clear in explaining a solution.

Brilliant, I have always found the help desk to be on point, and clear in explaining a solution.

Pros

Love the integration of the many different elements of the customer journey (class booking, membership payments etc) , which are traceable by studio location, and class type. The ability to easily drill down vertically by category, and to make quick and easy changes. Genuinely couldnt run my business without it.

Cons

That customers can create multiple accounts (their identity on the system is not unique) and thereby reappear numerous times to use Introduction offers or deals, or referral credits. And that the only way to check is manually! Probably the biggest weakness.

Katie
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Always developing

Reviewed on 2022/11/21

Exceptional. Reliable system that has never let us down. Constant development and improvements...

Exceptional. Reliable system that has never let us down. Constant development and improvements supported by a great customer service team.

Pros

Initially the softwares ease of use is one of its main benefits, not inly for us as a company but for the client also. This is supported by the use of a mobile app which most of our clients use to make class bookings. Secondly though, is that the software is always improving and the team not only offer fantastic customer services and support with issues but welcome ideas too.

Cons

For us it would be the ability to message people through the app with class updates etc. You can get email lists quickly but email is becoming dated and we instead rely on whats app - if there was a way to improve this through the app it would be very useful.

Clare
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant software for Studios and Gyms

Reviewed on 2022/11/18

Brilliant software Great customer service and support whenever needed

Brilliant software Great customer service and support whenever needed

Pros

Easy to set up and use as admin. Love all the automation as saves a lot of time and effort.User friendly for members too

Cons

Would like to be able to customise and brand the payment page to look more like my landing page

Alternatives Considered

Mindbody

Reasons for Switching to TeamUp

Cheaper and looked more user friendly
Thomas
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Team Up Review

Reviewed on 2022/11/23

Pros

The product is very easy to use for both team members and customers.

Cons

I have mentioned a few features in the previous section that would be useful to have access to. In addition, having the "add family member" button in a more prominent position when creating accounts at the start would make creating accounts for multiple people run a little smoother.

Amy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great platform!

Reviewed on 2022/03/30

It’s been awesome and works well for what I need. The support is really great as well!

It’s been awesome and works well for what I need. The support is really great as well!

Pros

I use it everyday to manage my business and it works like a charm! I love the on demand feature and the fact that clients mange their memberships and class passes on their own.

Cons

I wish their was an auto time zone change for where my clients live for class times.

Alternatives Considered

Mindbody

Reasons for Switching to TeamUp

The price and the features
Annie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic

Reviewed on 2022/04/20

I honestly cannot recommend TeamUp enough. I recommend the system to anyone I think it could help....

I honestly cannot recommend TeamUp enough. I recommend the system to anyone I think it could help. It’s helped reduce my paper work by so many hours it’s amazing. I also find the staff easily contactable and very friendly. They went above and beyond over the lockdown periods to sync up with online classes. Love TeamUp!!

Pros

Using TeamUp had changed my work life! Paying instructors has become so easy because I can see how many hours each instructor has worked and can cross reference invoices easily. It has also made my end of year returns so easy with the reports section.

Cons

I can’t think of anything BUT everytime I have thought of something TeamUp have been easily contactable and have either resolved it for me or have considered changing the system in the future

Emma
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Team Up highly recommended

Reviewed on 2022/11/18

So simple to use & customer friendly it has given us much more free time to focus on other aspects...

So simple to use & customer friendly it has given us much more free time to focus on other aspects of gym & sports life

Pros

Team Up is so easy to use - from the very first meeting the Team Up team have were welcoming friendly & informative. They handled everything with the switch over from our old software, & guide you through how to work the system, as well as there being a full written support guide that answers pretty much any question you have.The customers & staff are so happy with the software, we had constant problems with our old system, this is so simple to use .

Cons

No real cons. Team Up is built for membership management & fitness class bookings - our facility also hires out multiple pitches courts & indoor facilities, which it is not really built for - but - the guys still helped find a way to make the software work for us.

Jonathan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Couldn't do without it

Reviewed on 2022/04/05

It has been very good over the years. They've improved year on year and were very quick to adapt...

It has been very good over the years. They've improved year on year and were very quick to adapt when we were all hit by covid which helped myself keep many customers happy and engaged in their training.

Pros

Team Up has had a massive impact on the growth of my business over the past 3 years. The ease of taking members payments, follow-up and booking in, it really does upgrade your business and customer experience.

Cons

Customer communication could be better - email is just a bit dated and more accessibility to sending out group notifications/sms would be great.

Lucy
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fabulous system

Reviewed on 2020/04/13

I've been using TeamUp for 7 years now and I continue to be very happy with it. I recommend it all...

I've been using TeamUp for 7 years now and I continue to be very happy with it. I recommend it all the time as I feel it is not only excellent software but also a really great company and team to work with.

Pros

The customer service is the stand-out feature of this software. It has loads of great functionality and does all the things I need it to, to be able to run my independent yoga business. But the customer service is really the most impressive thing. When Covid-19 hit they had a guide produced for their software users immediately, with information about support for fitness businesses and how to use the system to adapt. They then produced new features and integrations within a week, which has meant I have been able to pivot my business to being online very easily.

Cons

I find the system really adaptable and I there isn't anything I have needed that I haven't been able to do. I would like to see a bit more development around the Courses feature as I am using this more and it doesn't have quite the same level of functionality as Classes, but it's a minor issue.

Zoe
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Team Up is an integral customer management tool

Reviewed on 2022/04/10

The experience is positive - simple to use for myself and the coaches. It does everything I need it...

The experience is positive - simple to use for myself and the coaches. It does everything I need it to do with our limited membership of 50.

Pros

Team Up is easy to use, to navigate around, to run reports and to manage income. It links with Zoom for online sessions. The Customer Service team are very helpful and knowledgeable. The chat function works well. As a scheduling system it is easy for our members to use too and to have on their home screens to access simply.

Cons

It works well for what I need it to do on a laptop. However It occasionally doesn't load from my mobile home screen.