Paycor Reviews

Our previous job posting and applicant tracking system was quite old and the user experience for both recruiters and applicants was far from ideal. Newton greatly simplified the job posting process by integrating with Outlook for interview scheduling, allowing mobile feedback from hiring managers (so that they did not need to enter the platform if they did not want to), and having dashboards which quickly showed status of jobs for the recruiters. The application process for job seekers was fast and easy, resulting in our receiving far more applicants per job than the previous tool. Overall, Newton was a perfect fit for our needs as it allowed our recruiters to focus more on seeking candidates (since entering jobs was much easier) and we are getting more/better candidates given the expanded reach and ease of use that Newton provides our job seekers.

The main thing that we did not like was that the analytics dashboards and tracking were all Flash-based, but that was updated in the most recent platform update, so now our recruiters do not have to worry about Flash plug-in issues. Otherwise, we are quite happy with Newton.

I like the ease of use and the ability to onboard users. Very straightforward. Non-technical folks can use this product easily.

Integration options are somewhat limited. The site often times out and time cards have to be manually adjusted often.

There are several benefits of using Paycor as your human capital management solution, including:-Streamlined HR processes: Paycor's platform is designed to help businesses streamline and automate their HR processes, making it easier to manage and track employee information, payroll, and benefits.-Compliance support: Paycor helps businesses stay compliant with various regulations by providing tools and resources to ensure that they are following all relevant laws and guidelines.-Employee self-service portals: Paycor's platform includes employee self-service portals that allow employees to access and update their personal information, request time off, and view their pay stubs.-Customizable reporting: Paycor provides a range of analytics and reporting tools that allow businesses to track and analyze their HR data.-Mobile app: Paycor's mobile app allows users to access the platform from anywhere and at any time.-Dedicated support: Paycor offers a dedicated support team that can help users with any questions or issues they may have with the platform.-Scalability: Paycor's solution is suitable for businesses of all sizes, and it can be easily scaled up or down as needed.-Integration with other systems: Paycor can integrate with other systems such as accounting and time tracking software, making it easier to manage all aspects of human capital management.

The cons of using Paycor include:Cost: Paycor's pricing model can be expensive for businesses with a large number of employees or those that require a comprehensive feature set.Setup and implementation: Some businesses may find the setup and implementation process to be time-consuming and complicated.Limited customization options: The platform may not fully meet the specific needs of some businesses.Limited international support: Paycor primarily serves US-based customers and may not have the same level of support or compliance for other countries.Limited integrations: Paycor may not integrate with other systems or software that your business is already using.Limited features for specific industries: Paycor's features are tailored to general HR needs, some industries may have specific requirements that are not covered by the platform.

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)

1. Comprehensive HR and payroll management features: Paycor offers a wide range of HR and payroll management features, including time and attendance tracking, benefits administration, compliance management, reporting and analytics, and more.2.User-friendly interface: Paycor's software is designed to be user-friendly, with an intuitive interface and easy-to-use navigation that makes it easy for businesses to manage their HR and payroll processes.3.Customizable solutions: Paycor offers customizable solutions that can be tailored to the specific needs of businesses, allowing them to choose the features and services that best meet their needs.

1.Limited integration options: Paycor may have limited integration options with other software solutions, which could be a drawback for businesses that rely on multiple software solutions.2.Pricing: Paycor's pricing may be higher than some other HR and payroll management solutions on the market, particularly for small businesses.

Paycor is a highly effective payroll and HR management platform that offers a wide range of desired features and benefits. The platform is incredibly user-friendly, making it easy for HR teams to quickly navigate and utilize all of its features. The integration with other HR-related apps and tools makes it possible to streamline HR processes and improve overall efficiency. Paycor also offers robust reporting and analytics capabilities, allowing HR teams to gather insights and make informed decisions. The platform is highly customizable, making it possible to tailor it to specific organizational needs. In short, Paycor is a top-notch solution for payroll and HR management that offers excellent ease of use, integration, and desired features.

Paycor is a payroll and HR management platform that has some desirable features, such as integration with other HR-related apps and a user-friendly interface. However, it also has several shortcomings that may make it a less appealing choice for some organizations. Some users have reported issues with the platform's stability and performance, which can impact productivity. Additionally, the platform's customization options may be limited, making it difficult for some organizations to fully tailor it to their needs. While Paycor has the potential to be a good solution for payroll and HR management, its limitations may make it a less desirable choice for some organizations.

It was very easy to get started. The customer service behind this software is outstanding. I have called into the customer service line and gotten a helpful human several times. I have also used the online video tutorials and they are on point. We run payroll on a biweekly basis with a small staff of 10. It's versatile and very quick to go in and make changes. Payroll takes me less than 5 minutes.

Sometimes it is difficult to figure out how to edit an employees profile or pay rate. The prompts to make edits are not super intuitive. (But, calling someone up for help is a quick option.)

We replaced our paper-based onboarding system with a digital one, so this program has helped us save a significant amount of time and money. Our Learning Management System, Onboarding, Time and Attendance, Performance Reviews, and Benefits all make use of it.

We don't have our Applicant Tracking System because it isn't customizable enough to allow us to add multiple businesses with different logos to the home page. More customization options would make it more useful.

It's ease of use and how intuitive it is

I would prefer for it to have a more appropriate design

I like the ease with which I use PAYCOR and detect all the problems linked to its operation and then the solutions that it proposes to me to resolve these errors

I hate the very high price especially for beginners

Paycor is relatively intuitive and easy to use on a base level. Compared to ADP Workforce Now, it's really simple to find what you need.

We were promised a dedicated support team, which we were never provided due to a switch to a centralized support model. Our "senior" implementation specialist was awful and did not fully set our system up. It took 4 months (2 of which were after we began processing our payroll) to have our PTO plans set up and then they weren't even set up correctly. Their tax handling leaves a lot to be desired. Their customer support might as well not exist, despite having multiple ways to contact them. Submitting support tickets on their website doesn't work, emailing their support department is useless, and calling them will end up resulting in 5+ hour wait times. It took 5 months to get PTO set-up on a different client and the only reason I was able to have that occur is because I literally searched for people on LinkedIn who worked as managers in CS, guessed their email, and happened to be correct. They are extremely expensive for what you get and do not offer transparent pricing. One of our client codes is our non-profit arm and would randomly have taxes added on to our bill and then never refunded. Paycor has done the exact opposite of everything we were promised and the only reason we are still with them is because I cannot get someone on the phone to cancel our contract. There is also minimal control of company-settings so you're forced to rely on non-existent help to ultimately do nothing. Do yourself a favor and avoid this company at all costs.

Processing payroll is relatively straightforward. The ability to add new employees manually is laid out very logically and the steps are easy to follow.

The reporting functions and user permission functions are by far the worst part of Paycor. The filtering capabilities and tags associated with the filters in reporting is very confusing and often the information you need to view in a report takes several additional steps of manipulating data to view. Setting up users with different permissions is extremely cumbersome! There are almost 200 different customizable permission settings. When a setting is updated the user has to sign out and sign back in and often nothing has changed with their actual access even though internally it may show the user has access to a selection. The customer service representatives often just email you user guides instead of walking you through how to do something or fixing it for you (which they have the capability to do). It has literally taken several months of back and forth to get our [SENSITIVE CONTENT] access to Benefits Advisor, which can be done in minutes.

It's extremely robust in setting up objectives, connecting those to 1on1s with employees and then giving tools to keep track of them. They've also recently rolled out great tracking tools for career and succession planning.

The software can be a bit clunky to figure out and isn't the prettiest solution out there. We found those tradeoffs are more than worth it for a more robust solution.

- Keeps our leaders on track to have consistent conversations that are well documented
- Asks for both parties to provide notes which is helpful to ensure we have a full capture of how a meeting went and what was discussed
- Reviews process is great for Annual Reviews - makes it so much easier
- Feedback function we use ALL THE TIME for surveys and anonymous feedback

There are some opportunities for improvement in a few functions, but 7Geese has been super responsive on my feedback and is actively working to continually improve their software

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions.
2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues.
3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique.
4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

We went with Paycor because from a payroll processing point of view it is very easy and perfect for a small manufacturing company. The implementation process was well thought out and with one exception went fairly smoothly.

The How To's aren't easy to follow and are often out of date to what the platform currently does. The reports are hard to figure out-I've had to call for support to create what I needed. There are no instructions that I've found that help learn how to configure one of their reports to give you the information you need.

We heavily depend on Ximble for our scheduling and time clocking system, and more for the latter. Ximble has features that other similar platforms do not offer which we mostly use: the automatic deduction of unpaid breaks in the payroll report, automatically generating timesheets/payroll reports, and the time clocking app for tablets and smartphones.

The interface is beautiful, looks fresh and modern. It seemed well thought of and well planned, considering the ease of use and an overall pleasant experience.

Customer Service: I think this is the BEST feature. Customer service seems to be the top priority. There is always someone available to talk to for questions and support. I never had to wait so long for a response and the responses are always thoughtful, accurate, courteous, professional and satisfactory. I have had some really BIG issues with Ximble (and NimbleSchedule) in the past but my concerns were taken seriously and immediate actions were done. It really is very important for us to be able to connect with someone when issues arise.

Overall: Ximble is ever-growing and always open to changes and suggestions. It's not a system that is set in stone and it is willing to accommodate users to make the best experience and offer the best service possible. I am impressed with the quick responses and support it gives users. I think it's worth the money to have this kind of support than just handing me a software and have to deal with it myself!

The switch from NimbleSchedule to Ximble wasn't as smooth as I hoped. I expected at least the bare minimum of having all NimbleSchedule features in Ximble and then more. I loved NimbleSchedule but there were issues that Ximble was able to fix so I'm not complaining! Every new software needs some adjustment period and I think I've overcome this and has learned to like Ximble so far.

Because we heavily rely on the payroll reports that Ximble generates for us, it is a pain to print each report for all of our 64 employees one by one. IT would be ideal if there is an option to print all timesheets with just one click of a button (like NimbleSchedule did). We prefer the layout of the reports through the website and not the exported CSV version which looks a lot more cluttered and not easy to read.

I would also prefer for fewer pages to load when clicking on buttons to save on time. (Saving time is always a plus for me). Example: When clicking "add clock in", instead of having to open a whole new page, it would be beneficial if the same page enabled a box to add this information.

The "notes" section feature on the payroll report was removed but this is a vital component of our payroll reports. I requested if they can consider returning this feature.

A few bugs here and there that I would always bring to Ximble's attention to get fixed and they get on it quick!

Could be more user-friendly and intuitive.

We can use our own benefits broker - supposedly.

Capabilities
• No onboarding as discussed during sales and signup. Sales promised the World.
• Timecard approvals are meaningless because it does not prevent the timecard from being changed afterward. Even after it was approved by the employee, the employee’s supervisor, and the company administrator. There can be no quality control over the accuracy of timecards.
• Nobody (employees, supervisors, etc.) can approve or lock timecards until after pay period, which is normally on a Friday for most companies. This is very impractical for alternate work schedules, holidays, vacations, etc.
• The company Document Library for employees will only accept PDF files. Even though Excel and Word are two of the most used document types in business, they cannot be stored on our Paycor “Document” Library because they are not PDF.
• Tracking and paying our Contractors/Consultants/1099NEC’s is still not working after several weeks and has cost us much money, stress, confusion, frustration and time. Registration questions and interface are confusing and sometime not applicable. The system tries to pay them as employees and tax them the same way, etc.

Implementation
• Implementation Team forgot to include some deductions from paychecks.
• Several items not imported by Implementation Team, then “we” were told to “just” go in and manually correct it for all our contractors and employees.

Self-service is simple for employees. Payroll processing is reliable with import functions available. Onboarding allows new hires to complete paperwork electronically before first day. Benefits is able to be connected across multiple vendors. Talent development functions are easy to use for 1:1's, objectives, and evaluations. LMS has nice built in automatic reminders. My favorite part has to be the consistent enhancements that are delivered monthly.

No master reporting capabilities. Have to merge reports together across multiple modules which is a minor issue if you are familiar with excel.

The ability to run custom reports, the ease of the software

User-friendly interface: Paycor has a clean, intuitive interface that is easy to navigate, reducing the learning curve for new users.Comprehensive HR management: Paycor offers a wide range of HR management tools, including payroll, benefits, compliance, and time and attendance, making it a one-stop shop for HR needs.Customizable solutions: Paycor allows customers to tailor its offerings to fit their specific needs, including the option to add custom fields and reports.Integration with other systems: Paycor integrates with other HR and business systems, such as time and attendance systems, making it easier for organizations to manage their HR processes.Exceptional customer support: Paycor provides excellent customer support, with knowledgeable representatives who are available to help with any issues or questions.

Steep learning curve: Although the interface is user-friendly, there is still a steep learning curve for new users who need to get up to speed on all of the features and functionality of the platform.Limited customization options: While Paycor does offer some customization options, there are limitations on what can be tailored to meet specific needs.Cost: Paycor can be expensive, especially for smaller organizations that may not need all of the features and functionality offered by the platform.Technical issues: Some users have reported technical issues with Paycor, including slow load times and system crashes, which can be frustrating for HR teams.Limited international support: While Paycor is available in multiple countries, its support for international customers is limited, which may be a concern for organizations with a global HR presence.

The product is easy to use. They have great tutorials to help you with areas you are not familiar with. If you need to call in, the customer service is exceptional. They are always friendly and work to the resolution of the call.

Navigation between the areas is a little rough. There are times that I have to maneuver to another area for information and once the information is obtained, I have to maneuver back to the area I was in. If all the areas could be interconnected that would be helpful. Also, it would be helpful to designate hours and pay to a department. Currently, all hours and or pay have to be allocated to the different departments.

The most impactful features of a product depending on what the product is used for and how it fits into existing business processes. Generally speaking, features that are easy to use and that have good integration with existing processes have the most impact. Features that allow for customization and optimization of processes, such as automation, also have a great impact. Finally, features that provide insights into data and metrics are very important to help businesses make better decisions.

Features - I feel that the product could be improved by allowing users to customize their dashboards and reports to better suit their individual needs. Additionally, I feel that the analytics feature could be improved by providing more in-depth insights and allowing users to better visualize their data.Difficult to use - The product can be difficult to use for users who are not familiar with the platform and its features. Additionally, some of the features can be difficult to understand and use properly.Integration - Integration with existing business processes can be difficult as the product does not always provide a seamless transition between the two systems. Additionally, the product does not always integrate well with third-party software and applications.

Much of the software is quite intuitive. I have used other payroll software as well, but this simply makes sense. General area for profile, pay, deductions, with several areas for specifically coding org codes and working with allocations. It seems to be able to do what we need. Questions are dealt with fairly quickly, although during tax time the wait for a live person can be 15-20 minutes.

We had set up several different codes for 401(k), which the software did not combine for a total amount, so it was necessary to manually track for a couple employees. This was unfortunate, but didn't affect us too bad. The report writing is better than many companies I have worked with.