Toky

4.2 (106)
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Virtual phone system for business sales and customer support

Overall rating

4.2 /5
(106)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.5/5
Customer Support
4.4/5

82%
recommended this app
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106 Reviews

Ramanan
Ramanan
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The best virtual number service you could have!

Reviewed on 2019/03/23

Am fairly convinced its a great service with all the integrations being offered. I didnot like the...

Am fairly convinced its a great service with all the integrations being offered. I didnot like the fact that I cannot choose numbers from areas of my choice. Its limited in number and also the fact that some carriers (supposedly) donot allow for sending and receiving SMS to the US numbers proposed by Toky.

Pros

The ease of onboarding and the ability to quickly define agents etc.

Cons

The confusing subscriptions. The initial subscription didnot involve credits. ideally it should and the n later on people can be advised that this is free credit and they have to buy more for SMS and calls. This was not clear.

Juan Pablo
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great phone solution for sales and customer support

Reviewed on 2019/03/11

Our sales agents need to call customers in several countries, and we also wanted to have local...

Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.

Pros

Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam)

Cons

Right now there is nothing i can say I don´t like about Toky service.

Response from Toky

Hello Juan Pablo,
Thank you so much for your review. Our team at Toky feels gratified when our customers are having a great experience with our product and our customer service. It's good to know you find our Salesforce integration very useful and our team is always working on improvements in this one and the other integrations available, we know they help boost productivity. Please feel free to contact our customer support if you have any further comments or suggestions you wish to share. Again, thank you for taking the time to review Toky!

Regards

Denym
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The VOIP system makes you feel like you've got terminal cancer

Reviewed on 2019/02/26

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer....

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

Pros

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Cons

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

Response from Toky

Hello Denym,
We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

Verified Reviewer
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using for a a few years

Reviewed on 2020/09/17

We have been using Toky for over 3 years, we use it for multiple businesses all in one account and...

We have been using Toky for over 3 years, we use it for multiple businesses all in one account and it works great. It does everything we need.

Pros

Features are good, integration was simple, adding new users is easy. Very easy to use both in browser and phone. Support is great, what's not to like

Cons

Nothing, Toky is great. In the early days we had some teething problems but that was over 3 years ago and the system is much improved since then

Gonzalo
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it

Reviewed on 2019/04/03

It's great, I'm a happy customer that's paying a fair (even low) price

It's great, I'm a happy customer that's paying a fair (even low) price

Pros

It's the easiest way to set up your own call center with local numbers, IVR, etc.
You can have, in an hour or so, a top tier call center platform

Cons

It relies on a good data connection, and over here (south america) you can't guarantee that 100% sure for all teams and sales reps

Keith
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Best Zapier Integration in it's Class

Reviewed on 2019/04/08

As a real estate agent utilizing Zapier to automate my sales pipeline and CRM (Pipedrive), Toky is...

As a real estate agent utilizing Zapier to automate my sales pipeline and CRM (Pipedrive), Toky is the only available service providing all of the functionality necessary for me to streamline my workflow, convert leads and retain clients. My primary mode of communication is via SMS and the option to send SMS messages based on a variety of Zapier triggers has allowed me to gain a significant advantage over my competition in the NYC rental market.

Pros

It's feature set is more robust than any of the other services I tried in it's class and their support team is top notch.

Cons

It's voice service is a bit buggy and the UI leaves a lot to be desired.

Justin
Justin
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Supreme Support

Reviewed on 2019/10/02

Great, best customer support I have received in years

Great, best customer support I have received in years

Pros

Prompt and more than adequate customer support

Cons

To be honest, there is nothing i can complain about.

Avesta
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use + intercom integration

Reviewed on 2019/06/03

Pros

The intercom integration lets my support team see texts when they come in.

Cons

Not too much to dislike, I think they can add some more features to intercom integration including combining all txts from one person into 1 conversation, instead of opening new conversations on each reply.

► Eidner
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

relationships with our Customers every day

Reviewed on 2019/03/15

Pros

Easy to use, intuitive tool that helps us to close many sales and create relationships with our Customers every day

Cons

On occasion the communication is cut in a call, and the support I would like to be more immediate.

Matt
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy phone system with powerful features

Reviewed on 2019/05/15

They have been helpful every step of the way to get my account to where I want it to be

They have been helpful every step of the way to get my account to where I want it to be

Pros

The ease of customization compared to other phone services

Cons

The process to porting over a custom number

Pere
Pere
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reliable IVR

Reviewed on 2019/02/25

They are very friendly and reliable, when you need them, they help you, and this is something that...

They are very friendly and reliable, when you need them, they help you, and this is something that happens naturally, no stress at all.

Pros

Having everything connected from one site

Cons

Sometimes are not easy to use, especially the IVR settings

Response from Toky

Hello Pere,
Thank you so much for leaving us your opinion about Toky, and your positive experience makes us proud, We know some features could be confusing at first, but our customer service team will be always ready to help you. Please contact us at [email protected] if you have more comments or suggestions.

Melissa
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy-peasy

Reviewed on 2019/03/13

Very good, and great value.

Very good, and great value.

Pros

The support team is very very very responsive to any chat requests for help. The software itself is easy to use, easy to learn, and fairly intuitive. Great for someone who's never had to administer an office phone system.

Cons

We still experience poor call quality on occasion, particularly at one of our office locations that's in a coworking space. We've checked with our internet service provider, and we have excellent service, so it's likely not our ISP. Also there were previously some issues with the dialer feature not reading entries/numbers correctly when working with numbered selections on a recorded line.

Ted
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Simple Solution for Small Call Center Operations Tied In with Pipedrive

Reviewed on 2019/03/18

They were very responsive to my set up questions, and have remained very responsive to any...

They were very responsive to my set up questions, and have remained very responsive to any questions I've had since.

Pros

The integration with Pipedrive is what got me started with Toky. I was looking for a simple, cost effective and scalable call center solution, and after looking at several options, Toky met my needs perfectly. I really like the responsiveness of the team when I have questions.

So easy to use through Pipedrive. My reps only ever have to use Pipedrive, as Toky is integrated on the back end and a simple click makes the call and details are saved in the appropriate record.

Cons

For the price point, there is nothing that I dislike about the software. Pretty darn easy to use, and that's what really matters for me and the folks I have making calls.

Jesus
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best value, service and support.

Reviewed on 2019/09/05

after reviewing other providers, Toky is the most flexible and affordable tool out there. I am very...

after reviewing other providers, Toky is the most flexible and affordable tool out there. I am very happy with the service.

Pros

The flexibility, user friendliness and definitely the price.

Cons

At the beginning some features were not available but they have done improvements over time.

Leo
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy to be a Partner of Toky

Reviewed on 2020/09/04

Pros

Toky is a easy going and cery useful tool. The customer Support is really helpful and if there is a problem or if you need a new feature, Toky does the best what they can do to update the software to be perfect for your company.
It is easy to get in contact with their customer support! Big thanks to [SENSITIVE CONTENT HIDDEN]!

Cons

Toky isn´t perfect but also always willing to improve their product with you as a customer together!

Victor
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great phone system , works well with Zoho CRM

Reviewed on 2020/05/06

Pros

The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team. They offer a solid solution that will grow with our company. The support they offer is almost spotted on

Cons

At the moment, the system is offered all i need

Adelino
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great support team

Reviewed on 2020/09/15

keep a better control on our toky users.

keep a better control on our toky users.

Pros

Ease to use and great customer support.

Cons

Sometimes we have so issues, but support team are quicly to sort it out

Yi Er
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Satisfied overall

Reviewed on 2021/03/19

The very first reason we chose Toky out of all the similar products is because Toky is the only...

The very first reason we chose Toky out of all the similar products is because Toky is the only platform that allows calling to China. There was some issues that we encountered in the beginning when we used it, but the Toky team has been nothing but helpful. It took both sides some time, but eventually we solved the issue. Their CSR are very efficient, even when it's midnight on their side. Of course, there is still a big space for improvement, but with this attitude and dedication, Toky will stand out among the others in no time.

Pros

1. Enables calling to China
2. Records all the calls
3. Notifies missed calls
4. Multiuser platform

Cons

1. Connection might be unstable during some calls
2. Might be not easy to understand why my calls are not getting through sometimes

Sean
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Simple and inexpensive but buggy and bad service

Reviewed on 2020/03/19

Liked the product first but we then had issues with integrations and timing and the customer...

Liked the product first but we then had issues with integrations and timing and the customer support was horrible.

Pros

Simple. Priced well. Clean user interface. User experience was done well too. A good number of integrations.

Cons

Customer support and many bugs with apps and integrations. Calls were being missed. We made many attempts to rectify to no avail.

Kelvin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It just works

Reviewed on 2019/03/17

Pros

Availability of app on desktop and web app

Cons

No official mobile application, relies on 3rd party

Juan
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelent experience. Whenever there is a problem, customer support takes action.

Reviewed on 2018/04/23

Pros

The things I like the most are the attention their customer support team gives and the ease of use of the app in general.

Cons

Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary.

Richard
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect Fit for International Startup

Reviewed on 2019/03/18

Pros

I looked at all the various competitors to Toky and there was no question that Toky was the clearest path toward accomplishing our goal of connecting half a dozen people in several countries into one cohesive point of contact. It's incredibly simple. Interface is perfect. Tons of options, but easy to understand and get everything set up. The Android app works flawlessly too. Customer support is almost immediate.

Cons

I can't honestly say that I've found anything that I don't like. So far, so good!

Pedro
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use. Sales reps love it

Reviewed on 2019/02/19

Pros

The platform is very easy to use and implement.

Cons

The integration with our CRM (Hubspot) is not very good. Does not support conferences (3 or more users on call)

Response from Toky

Hi Pedro,

Thanks for the feedback.

We are constantly working to improving our integrations, and the conference calling feature will be ready soon.

Alexandru
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service and top notch customer support

Reviewed on 2019/07/08

The service works perfect and the customer support is very supportive and customer oriented

The service works perfect and the customer support is very supportive and customer oriented

Pros

Customer support
Pricing
Low cost / minute

Cons

Nothing to dislike
The service is really working well

Tiffany
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Toky User Review

Reviewed on 2019/06/10

Pros

Visually seeing the different agents who are online, each one's statistics in terms of how many calls they have done and how long they have been on the phone.

Cons

How the agents are all able to see each other's sales phone number and use each other's numbers if they wanted to. The sales rep should solely only see their phone number and no one else's.