Pet Sitter Plus Reviews

I am a sole trader in Dog Training and Behaviour. I used to have to write out my invoices by hand, had a personal address book for my clients and was stuffed if I didn't have a client's details on me when I was travelling because I couldn't access them easily. Not only does PSP fix all of these issues (invoices automatically, easy client look up, access via mobile) they offer incredible, friendly and prompt customer service when needed. They also were happy to save my details for later when I needed to take a step back for monetary reasons during the COVID crisis, even though I wanted to continue with the product when my business was back up and running. (Did not hold me for ransom!)

It has its ups and downs and promises not kept. It's good on the budget side of things and hits the basics needs

Fantastic experience with PSP!
Free trial - excellent option to spend time figuring out if the system is for you.

The customer service support you get is second to none!
Very quick to help you, very patient, friendly & understanding.
Can’t rate [SENSITIVE CONTENT HIDDEN] CS high enough!

Excellent.
Daunting to begin with, especially considering we are mostly non-technical people; but after we took the plunge and got on with it, we would not be without it now.

Overall we are very happy with the service.

Saves a ton of time, helps us focus on new client acquisition and employee training rather than the rote back-end stuff

The team at Petsitter+ are awesome!
I owe my sanity and the health of my pet care business to them.
Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water. I was beginning to hate the business I had loved for 17 years. And tax time was a nightmare I dreaded to contemplate.
In desperation I had approached a tech savvy guru who had created a very successful software system for a cat rescue organization here. He asked me for my wish list'what the perfect system could do for me. I was excited about the possibilities. This wonderful man, a savior, decided not to reinvent the wheel and after some extensive searching and research to compare the systems available he put me in touch with Richard.
That was the turning point. I was apprehensive to get started, I am technologically challenged (a dinosaur to my teenage children) but after one email and then a chat on skype I trusted I was in good hands. Since that day I have not looked back. Getting started was a piece of cake. The software is super user friendly and, surprise, surprise'the Help tab is actually helpful!! And given all that, if ever I have needed a hand, the customer service has been spot on. Friendly,fast and efficient. My wish list has been provided to me on a platter and some! There are features in Petsitter+ I didnt even know I wanted. And the team are always coming up with improvements and happy to hear our suggestions.
Now I have trained a staff member to operate Petsitter+ and can take time away for some R and R. And even when I am not on leave, I can feel a sense of freedom with the portability of a system which can be operated from my phone or IPad. I recently accompanied my husband on a two day business trip and had the luxury of overseeing PetFriends while relaxing on a beach in Broome. Now that's my kind of office.
Thanks guys, I love you!
Sharon, Pet Friends, Perth, Western Australia

My sanity, more sleep, less stress.

my overall goal is to spend less time at consultations and at the computer updating client information. It has only been a month and we are still dealing with adapting. So, it may be too soon to tell if I am 100% happy I switched to PSP. But so far what I appreciate most is the customer service, specifically Becky Eberly. She has been such a great support in helping me learn the system. Without her, I would have been a wreck.

The company is very receptive to adding in features that will benefit their clients. Several times each year they release new updates to continually better the software. Their willingness to listen to their clients and implement their ideas is what sets them apart from their competitors.

Bookkeeping, diary, invoicing online, customer portal, terms and conditions agreed, visit update for owners.

When it became clear that my pet sitting business needed serious administrative help, I looked into the top softwares on the market. After several trials, Pet Sitter Plus stood out as the perfect fit for my pet sitting business. For the first couple of months, I used it for scheduling only, parallel with my Google drive documents. I was afraid to rely solely on one system. My PSP rep would train and council me with lengthy phone calls on a weekly basis. Becky was so patient with me as I tried to juggle the day to day business as well as learn how to use the software. I think the great tutorials would have answered most of my questions, but Becky put up with me in such a professional, friendly and helpful manner. She gave me the confidence to let go of my old documents and rely completely on the PSP scheduling features. They never let me down! This wonderful experience made moving on to using the invoicing and client portal features a stress-free process that went without a hitch. I get wonderful reviews of the client portal from my clients and am so happy with the payment processing features. My sitters are thrilled to have the app on their phones when they are out in the field. Everything they need is right at their fingertips and the server has never failed us. Several new releases every year keep the software providing continuous improvement, although I am at a loss to recommend what more I may need! Invoicing and payroll used to take 2 full days and now I can process both in minutes. PSP has the flexibility and functionality that made running my business fun again! This software pays for itself quickly and adds the professional image and peace of mind that my company was looking for. I highly recommend Pet Sitter Plus!

I run a small but successful dog walking company in the UK. We have over 100 regular customers and typically schedule 250 bookings per week across 3 walkers. Before using this system I had tried various others however none were as intuitive or had the required features to do the job quickly and easily.

PSP makes managing bookings simple by allowing me to attribute dogs to particular areas for each walker. This means that doing my weekly scheduling takes less than half an hour!! It allows customers to have a central point of contact - managing their own bookings - eliminating the need to try and manage calls/texts/emails for bookings/amendments and cancellations. All this used to be a real headache.

As completed jobs are all logged on the system, completing my monthly invoicing run takes maybe less than 10 minutes. All I need to do is sense check the customer orders to ensure there have been no human errors made (multiple orders for the same customer, only bookings for that month included in the order etc), change the text for the e-mail and off they go.

I don't use other software, however, if I did, this allows the system to reconcile all payments directly - saving, even more, time. A really good feature however it's one for the future for me.

The system is extremely robust, holds all the information you and your walkers may need, has multiple interfaces for mobile/tablet and desktop. The system can also be edited/adapted to suit individual needs with editable fields. Downtime is non-existent and support is absolutely top quality.

Users can feedback directly on ideas for future function development and new features/updates are released regularly.

My customers use the tracking functions to see exactly when their dogs were collected and dropped home - fantastic for providing peace of mind when they're at work. They also, without exception (even the technophobes!) pick up and use the system with minimal effort or training.

I haven't even scratched the surface for what this system can do and cannot recommend it highly enough. Simply superb

My favorite thing about Pet Sitter Plus is the personal customer service you get for free! [SENSITIVE CONTENT HIDDEN] is a Rock Star Professional who will meet with you online anytime you need help!!

After having this program for over a year- it has completely changed my business and personal life as an owner. No second guessing, credit/debit payments are so easy, tracking and email of sitters and the updates to clients are a hit. Customer service is always so nice and guides me through questions when they come up.

We are a local City business in Brighton & Hove (UK) with over 570 registered customers who we provide cat feeding & sitting visits for. We are a small team of 3 + 1 seasonal staff but we deliver over 11,000 home visits a year. Pet Sitter Plus (PSP) literally changed my life in giving me back hours of time that was spent on a manual diary and manual invoices. Our customers love PSP, they feedback such great reviews to us about using the system. For us, it's been an amazing transformation for our business and we also realize that customers have joined us for the very reason we have such a sophisticated booking system in place. Customers feel they have great control over booking as well us updating procedures or requests on their account. PSP is more than a booking system it has many facilities which have help us as a business. The support that we have been given from Richard & Team at HQ has been more than a 5+Star experience. If we have ever needed support we receive a reply within minutes, amazing response time, customer support and service given. PSP has so many great tools to use and my small team love using it. We can highly recommend PSP, I can not believe how I coped without them. Simon @ Toto Pet Services

Scheduling, Billing and payments are so much easier. I could not imagine running my pet sitting business without this software!