HoneyBook Reviews

We can conduct all of the business we need to within one software. We can create contracts, get them signed and get paid, all within HoneyBook. Our team can communicate with clients straight from HoneyBook. It will even allow us to communicate from emails within the website. Love it! Makes our jobs so much easier. It allows our creatives to create and not have to worry about all of the details associated with the business practice.

We don't have any complaints. We book 40ish weddings a year and I strongly believe HoneyBook pushed us up to the next level with professionalism.

It's clear that the developers of HoneyBook have really focused on making a product that is perfect for every element of running a business. It's very customizable, yet, the initial setup is very helpful. Everything from the forms that are easy to integrate into your website for lead collection to workflow to billing has been well thought-out and runs very smoothly.

The setup is a slight bit confusing at first. It takes a little time to understand what the File system is and how to implement. Just took a little exploration to understand.

User friendly for both myself and my clients, ease of set up (love that they do most of the upload work & it’s easily changeable!), the community it’s created, & the “opportunities” section.

1. I wish there was more internal automation, like the workflow applied just sent out the emails and not prompted me to act.
2. While “linked” with Calendly, it’s not linked in the correct way. I wish when someone signed up for a slot in Calendly, it could generate an automatic proposal that I could look over before sending, or sent automatically. When adding my “Calendly link” to a honeybook email, the link always fails. I don’t use Calendly enough to have this be a major issue, just a nuisance.
3. More flexibility in personal branding & branding the contact form. I don’t currently use the form on my site because of this.

The ability to work from anywhere at any time is one of the best features. I can access all the information for our clients from home and answer any questions. Since leads go directly to this program, all emails are attached to each project so you have a record of everything you said. The Library stores all our documents and handouts. I love the report section--last month the owner was starting a project to see what months was our best months for bookings. He said he was going to have to dig through Quickbooks for the information. I pointed out that the information was already in the Honeybooks!

The only thing have to say that is bad about this program is when there is an update of change. Opening up the program to do something and finding that things have changed with no notice is frustrating.

Honeybook is essential to running my business and now that I've been a user for more than 2 years, I can't imagine not using it. As a photographer, it is important for me to keep all of my scheduling, contracting, payments, and details as organized as possible so that I don't miss a meeting, or special detail for a wedding or photo session. Every part of my business is streamlined now that I use Honeybook. Reporting on Honeybook is made very easy from being able to see what % I've booked based on the number of signed contracts, where most of my clients find me, and how much money in taxes I need to pay for the quarter. Additionally, Honeybook has an opportunity board where creatives can post about need for associates, styled photo sessions. Finally, if you refer 2 people per year to Honeybook, your cost for the entire year is covered.. can't beat that!

There are times when I donate photo sessions to non-profits and want to be able to send an invoice showing how much the session would have cost, then adding a discount to show a $0 invoice but there is not a way to send that without charging the invoice and refunding. I wish that I could do more on the mobile app, but new features are being added frequently.

Task automation
Easy to use invoice management with built in payment link
Modern and easy to read brochures and proposals
Contract integration with E signature capabilities
Easy to use platform
Manages all client communication with Gmail integration
Unbeatable customer service
AFFORDABLE

Difficult for clients to find current versions of proposals when looking for it from emails
Some shortcomings when working with teams (sharing proposals / contracts / invoices)

When I was drowning in emails in my inbox, HoneyBook was the place that everything was in one place. No emails were being looked over anymore, my contract and invoices were easily accessible (no more unprofessional word doc), easy to accept payments and HoneyBook made it so easy for me to do my taxes this year. I contemplated hiring someone to help take the load off the back work but HoneyBook does that for me with easy to use templates, reminders and automated email responses. I can't recommend HoneyBook enough!

I have very few negative things to say about HoneyBook. The couple things I did note that may be helpful in the future, HoneyBook wants to know about. They offer surveys and take users suggestions to possibly implement in the future. All things were very minor and don't take away from the overall experience of using HoneyBook.

Honeybook has everything we need to run our two companies (and we use it for both). Support has been absolutely excellent, and we love how they're constantly adding new features and templates. HoneyBook is easy to use and they take security seriously, which we value.

They're stuck in the Stripe system for payments with zero other options. We run our businesses using PayPal and the lack of paymention options pales in comparison to a couple of the CRM competitors out there. The app could use with a UX/UI redesign for the new decade. It's easy to use, but could be much better.

Automating my payments and collecting for me. Using the app i don't have to be in front of a computer to check on customers contracts.

no scheduling within the software in which I heard they were working on this. The ability to add someone that works for you and not see contract just logistics.

Clean interface
automation assists small businesses to ensure great customer service.
Can add more than one company if you're like me and run different events and services.

still has some growing pains, but they are really receptive of suggestions.
Would like to be able to have email coro come from a chain, and not have to send new emails from the system each follow up.
The brochure maker is limited at the moment. Would like to see it more customizable.
In Canada your clients can't pay you with online bank transfers, only available for US businesses.

The BEST feature of HoneyBook is transitioning from paper and emails to a completely online system.

Maybe if we could go back to old proposals to duplicate them? I know when you start a new proposal, the last few pop up to duplicate... I would like to be able to duplicate any. I have return customers and though it's minimal, it would save time entering their data.

There are so many things that I love about Honeybook, but what I find to help me the most is the pipeline structure and customizable email templates! Keeping things stream-lined and easy to flow through is key when running a small business by yourself!

I don't have much to dislike about Honeybook! The only thing that I think could use improvement is the mobile app functionality, but it is mobile and therefore limited. I also wish that I would've been exposed to team workflows early on, but it's not hard to figure out once you have a general understanding of the software!

This platform is so easy to use and gives my clients one of the best and easiest experiences they could have. It’s a polished platform that’s lets me easily help my clients and give them the best experience possible for their wedding or event.

I would like a more robust Archive management, and a comprehensive workflow automation system, but I know they are working on it.

Its so efficient, easy to use and so professional looking. I love the Library, the Contracts, Proposals, client interface page with everything kept in one neat organized place fro the client, my team and the Wedding planner. Its brilliant. Brilliant. It is the answer to all my difficulties before finding HoneyBook. I thing every Wedding processional needs to be using this product.

Love it all. Seriously! I haven't had one problem that wasn't addressed or fixed by a customer service representative.

Integration of CRM, Calendar, and Billing all in one as well as the ability to run multiple businesses at no additional charge.

I'd cannot attach a file to an email which means I sometimes have to send 2, but they're working on it.

It is easy and (dare I say it?) fun! Easy, guided templates for emails, brochures, contracts, and workflows keep my company moving forward!

That I don't get alerts via email when tasks are due and that I can not delete the sample templates

Everything you need is integrated right into the software in a really bold and easy interface. I love the integration between my email on even my phone, into the project on the site. Everything is all in one place and I can see the entire email chain. Invoices and getting paid is seamless, and being able to send pre-made template emails with attached contracts and invoices makes it so I am the fastest responder and get all the business!

There's really not much I don't use or don't like. I would like for my call scheduling to be able to automatically sync to my iCal for my iphone, and maybe some personalized help on automating workflows, but these are wish list items!

Helps keep me organized, and is very user friendly. Clients love using it too!

I've been with Honeybook since they launched. At the time, I had wished there was a little more functionality/bells and whistles, but they're continually adding/modifying features, which has been great!

I love how easy it was to learn. I have also used Dubsado, and it has more of a learning curve. I love how HoneyBook helps me keep all my client information in one place, so I don’t have to worry about losing anything. I also like how I can integrate it into my google calendar, so I have one less step when booking clients.

I wish it had the option to schedule two or more sessions under a single project. For example, my wedding packages include an engagement session. However, I have to put the engagement session in as a separate project, which adds a step to the process. It’s only a minor inconvenience.

Integration of all my systems was so smooth. Honeybook is easy to use and my clients appreciate it!

I can't think of anything I have wished was different

Honeybook changed the way I run my business. I love the fact that it comes with templates for e-mails, contracts and proposals. Don't even get me started on the brochures. The fact that I can get an inquiry and send over a brochure with all my pricing info in just 1 minute is amazing to me.

I don't like the fact that I don't have all of the features on the mobile app. But that's not really a big deal. I usually have my computer on hand.

Everything! All of the features are perfect for my business. It’s easy to use and if I run into trouble there is some available to me within minutes or I can hop onto YouTube to find a quick tutorial.

Can’t think of anything I don’t like about this software.

I love that HoneyBook allows me to get paid faster! The templates feature is amazing. Everything about this software makes the user a better, more organized business owner.

I wish HB wasn't so laser-focused on wedding professionals--I'd love for them to provide more features for other creative professionals as well.

The best part about this system is the payment assistance. It reminds my customers when payments are due, takes their payments easily and gets me paid fast! Also, HoneyBook helps me keep track of all of my projects in an organized way which I really appreciate!

I wish the system was able to better track email correspondence in a long tread that was readable by both the customers and the user.

I love having all of my business documents, clients, time tracking, project tracking, etc. in one place. It saves so much time because I'm not constantly jumping from program to program to keep myself organized.

As much as I love the tool, it is not intuitive! None of the settings are where you think they would be and it's very difficult to find help documentation. I can't wait for them to add the feature of attaching a file like a PDF to a triggered email.