HoneyBook

4,8 (568)
Client management for freelancers & SMBs

Overall rating

4,8 /5
(568)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,8/5

96%
recommended this app
Sort by

568 Reviews

Carlos
Overall rating
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must for busy event people

Reviewed on 2019/10/31

Customer service is great, they get back to asap and help you with anything.

Pros

Automating my payments and collecting for me. Using the app i don't have to be in front of a computer to check on customers contracts.

Cons

no scheduling within the software in which I heard they were working on this. The ability to add someone that works for you and not see contract just logistics.

Alternatives Considered

17hats

Reasons for Switching to HoneyBook

I was on the forefront of it and they walked me into it , I don't think there were many alternatives as there is now

Response from HoneyBook

Happy to hear you are enjoying the HB app Carlos! Please keep an ear out shortly for more news on exciting up coming features!

Taylann
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best business decision!

Reviewed on 2022/07/30

Incredible. I can't see us using any other program.

Pros

Integration with gmail for scheduling, payment processing and mobile app! Also, how easy it is to use and how it maximizes the client experience.

Cons

For our industry, it is lacking an edidable document such as a BEO or Event Details Sheet - I wish this type of document would be an option.

Alternatives Considered

Dubsado

Reasons for Choosing HoneyBook

Smaller company management and better fit for our current business.

Switched From

Caterease

Reasons for Switching to HoneyBook

Mobile app and integration with Gmail for scheduling tool.
Paige
Overall rating
  • Industry: Photography
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Not User Friendly - Difficult Learning Curve

Reviewed on 2018/06/07

Pros

Keeps contracts in one place, able to accept credit cards. You can network with other vendors, and they seem to really concentrate more on this than actually developing software that works well.

Cons

I am a "founding" Honeybook user and bought the lifetime membership. At first, HB was very convenient. The learning curve was very frustrating as the online software had many MANY bugs. It still does. The entire premise behind the software was to free up your time, have all your projects in one place, sign contract, get paid, etc. Yes, great idea! However, the software has so many glitches! You're not able to even edit a person in your contacts. Their customer support team used to be great you could actually message a real person - now you have to wait a day or two to get an email answer and most of the time they just send you a link to deal with your problem. Once you email your client the contract, everything goes down the Honeybook "rabbit hole". My clients are tech savvy and they can't even figure out Honeybook - the emails that I've received from frustrated clients is numerous. Save your time and money and get another online software that will actually do the job - like Sprout Studio or Dubsado. Wish I would have done that from the beginning. Regretting my purchase since my lifetime "membership" isn't transferrable and Honeybook continues to make money off of me by accepting credit card payments. I looked at 17hats, which also didn't have great reviews before I purchased Honeybook. Moving on, however, I'm assuming that the process will not be easy transferring existing contracts and other office files.

Alicia
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HoneyBook - One Stop Shop for New entreprenuers

Reviewed on 2022/12/02

Overall, I am willing to grow with the project since it has been so amazing so far!

Pros

I just love that everything that is needed for a online service business is there, The contact form right until the feedback request can be automated and processed.

Cons

I am not too crazy about not being able to have one client on multiple workflows and the calendar feature is not as robust.

Alternatives Considered

Dubsado and ClickUp

Reasons for Switching to HoneyBook

So much easier to use, that simple.
Ariel
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honeybook is AMAZING!!!

Reviewed on 2022/05/25

My overall experience with Honeybook has been incredible. I use the program for contract, invoices, payment processing, reports, automations, client contact, calendars, questionnaires, and so much more!

Pros

What I love most about Honeybook is that most of my business needs can be handled through them! Aside from client galleries- it’s all done here on Honeybook. The program is organized, intuitive, and includes so many features! It’s easy to learn and use. I can’t imagine running my business without it!

Cons

I have no cons. This meets and exceeds all expectations that I would have for a CRM.

Alternatives Considered

Dubsado and Pixieset

Reasons for Choosing HoneyBook

I made the switch from my previous CRM due to countless recommendations from others in my field. After my trial, I was hooked!

Reasons for Switching to HoneyBook

Honeybook is so much more user friendly and easy to use!
Dan
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Studio Management Software for Photographers

Reviewed on 2022/05/26

I am still relatively new to HoneyBook, but the customer service is top-notch. There is a lot of support, esp. in the set up of your business on their platform. They offer lots of help at every level. There are also weekly webinars to help users at any level, that save time for Q&A.

Pros

Being able to integrate this program/system with the other parts of my business is great. HoneyBook allows me to integrate a booking calendar into my website and to integrate financial software.

Cons

The learning curve is a little higher than other applications, but I think it is because it is so unique in its mission - to help organize multiple parts of a photography business.

Alternatives Considered

SimplyBook.me

Reasons for Choosing HoneyBook

It was not as integrated and helpful as HoneyBook.

Switched From

Google Docs

Reasons for Switching to HoneyBook

HoneyBook gives you full access, where as SimplyBook charges for each part you use, so it adds up to be more expensive for the same services and feature.
Penny
Overall rating
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honeybook gave my LIFE back!

Reviewed on 2022/06/02

Honeybook has revolutionized my business and given my life back! I run a successful, cleanly administrated business and offer my clients a first rate experience thanks to HB.

Pros

I love that HB gives me ONE PLACE to run my entire business and my side hustle, too!

Cons

I wish it had better financials. More comprehensive reports and the ability to auto populate expenses into their categories.

Presley
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Putting your mind to ease

Reviewed on 2022/07/07

HoneyBook is an all in one platform that I would recommend to anyone who is anxious or nervous to do manage their business. They provide all the necessary tools for anybody to get started quickly. If you have some for your literature already created, you may present those to the HoneyBook's team and they will create the generic templates for you to get started very quickly. From there you can customize it or scrap it completely and start a different template of your liking.

Pros

I enjoy customizing the templates they have for each customer's individual needs. I love giving my customers a quick payment platform so they do not have to jump through different websites or accounts for access.

Cons

I have not experienced any glitches on the platform that was not solved very quickly. One glitch I had recently was that the project page was not loading, but they had a notification on the side stating that their team is already working on this issue before I noticed it.

Alternatives Considered

Google Docs, Google Drive, Microsoft Teams and Google Sheets

Reasons for Switching to HoneyBook

I chose HoneyBook because they had a great first year pricing. This was important to me at the time because I wanted to test different products until something fit perfectly for my business.
Maria
Overall rating
  • Industry: Public Relations & Communications
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small business or freelancers!

Reviewed on 2022/09/17

Honeybook is perfect for a freelancer/contractor or small business that wants an easy to use invoicing system. It allows me to make templates for future use and set up automated invoices that get sent out to my clients!

Pros

Invoices are easy to create and send and even easier for your clients to make payment!

Cons

There is nothing I dislike about this software.

Victoria
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

One stop project management

Reviewed on 2022/06/13

It's been pretty great for me. I'm runing a freelance business with just myself and it provides all the tools I need to give my clients options on my services and get them booked.

Pros

Honeybook is easy to use, customizable and easy for my clients to use as well. I like the projet portals so everything is there for my clients, emails go directly to them. Invoicing is easy and provides my clients with a clear concise copy for their records.

Cons

Sometimes editing things for a client when they don't like it is more difficult such as payment dates or legal terms if you include the contract with the invoice in the proposal template.

Alternatives Considered

Dubsado

Reasons for Switching to HoneyBook

The price was better. My trial period went well and I understood the video tutorials and how to work everything the first time thorugh so I didn't see a need to switch.
Jennifer
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

HoneyBook is the right CRM for you!

Reviewed on 2021/01/23

I love HoneyBook. I have looked at switching just because I’m interested in seeing what else is available & how they compare, but I think my loyalty & the overall satisfaction with HoneyBook will keep me here!

Pros

HoneyBook just overall has so many great features that will help you run & maintain your business every day. During the onset of Covid & with so many of us experiencing cancellations & such, they were the only CRM I knew of that rolled out any help with legal documents to help you convey the right words to your clients to not only help you stay level headed & in charge of your business, but also helped your clients realize that cancelling should be a last resort & that we business owners are here for them!
I am also a big fan of most all of the templates that they provide for you to help set your business up for success! Aaaand in the Winter, I love the little Snowman icon that sips hot cocoa & makes the computer screen be a wintery scene. Adorable!
HoneyBook is very easy to use, & their customer service & tech departments are da bomb!

Cons

The only things I wish that HoneyBook would improve on the most would be trying different variations with the project pipeline, with adding more availability or being able to choose between pipelines for different project types, & working out some kinks with the scheduling system between what we intend for clients to see in availability & what they actually see; & for the client to be able to go in & change their selection of date & time immediately afterwards & up to half an hour later.

Alternatives Considered

Dubsado

Reasons for Switching to HoneyBook

The hype & the partnership to the Rising Tide Society.
Alyssa
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using HoneyBook is like having a personal sales assistant helping me run my business 24/7

Reviewed on 2020/09/01

Wow, just keeping everything in one place for my business and the way HoneyBook automatically saves everything that I've been working on has been absolutely transformational. I feel like HoneyBook is 5-10 apps all in one. I also like your customer support and the overall vibe of your company that I get from using your product. I feel like you truly care about your customers :) Also, I'm currently on the $1 per month plan for 6 months. Keep offering that, because that is what made me commit to HoneyBook!

Also, your pre-written proposal legal contract is AMAZING! So professional and easy to customize.

Pros

Honeybook is incredibly intuitive and easy to use. Luckily, I started using it when I began my business, so I didn't need to transfer any existing CRM or sales data over. When I was onboarding, HoneyBook's support staff loaded in a bunch of pre-designed templates specific to my industry. They also took images I sent them of my products and prices and turned them into usable sales proposals. That alone has saved me WEEKS of time that I would have had to spend learning how to use HoneyBook and manually inputting my content.

Cons

The time tracker does not function to the extent that I need it to. I currently use Time Doctor to track my time, but it would be nice if I could keep everything in HoneyBook.

Also, I oftentimes don't see my reminders for following up with "tasks" for clients in my projects pipeline. If there's a way to have those notifications automatically sync with my personal google calendar and send me an email reminder, that would be helpful. Pipedrive's CRM and sales pipeline does a really great job of showing urgent prospects to follow up with. I think it color-codes them too.

Also, the email feature within HoneyBook can be a bit confusing. Sometimes, I can't tell if an email sent or not. The notes are also not displayed in a way that's very easy to read. It would be nice to add bullets, bold text, underline, etc. Pipedrive does a really great job of showing all of the email threads and notes between clients and multiple team members in their CRM.

Also, the first time I sent an invoice, HoneyBook automatically included a place for gratuity/tip. I've now figured out how to turn that setting off, but I couldn't see that it was automatically included in my invoice ahead of time. With my business (and I think most), they will never need gratuity, so I think that's kind of an odd setting. Maybe instead of having to click and review the settings in the left side bar of invoices, there could be an extra prompt to review those settings before the user sends the proposal to their client.

Alternatives Considered

Jira, Pipedrive, Proposify, Ignition, HubSpot CRM and Qwilr

Reasons for Switching to HoneyBook

Price, ease of use, everything being in one place, support staff to help with onboarding, good UX and UI.
Cori
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best CRM Software EVER!!!

Reviewed on 2019/12/04

I am keeping my workflow seamless. I am not falling behind with not knowing what i have and havent done. I get notifications in my app on my phone to keep me up to date when i am not at a desk. Saving templates keeps me from having to re-do contracts and brochures to send to clients. And honestly the BIGGEST thing is it keeps me on top of clients and either closing things out if they arent interested, booking them if they just forgot to get back to me, or making sure they are seeing things.

Pros

I love how seamless and easy to use it is. It may be a transition at first but once you get changed over you will NEVER go back. The workflow is so easy to use and very customizable. Other softwares i've tested are not even comparable to how simple honeybook is to use.

Cons

The only thing i wish were better is the calendar system. It would be nice to be able to block dates out on the calendar to avoid booking, like if you had planned a vacation. I also with it would sync directly to ical. I hate having to make it use google becuase if google runs out of space it doesnt tell me and then i have a calendar issue.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing HoneyBook

I switched because i was wasting time manually making contracts each time, and i was lacking in the workflow department. I was hardly booking because it wasn't a professional look before honeybook

Switched From

Square Point of Sale

Reasons for Switching to HoneyBook

This is geared more towards photographers and that is hard to find something that works so well that is build for us
Janelle
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Organize My Squirrel Brain

Reviewed on 2020/08/09

Pros

Everyone kept telling me, "Honeybook is great, but there's a learning curve." So I was a little intimidated. They were wrong, I could jump in face first and start using it exclusively immediately. Even in the middle of a terrible time for my little business, I will pull all the strings I can find to be able to afford Honeybook. It's easy for me, easy for my clients and keeps me focused. It saves me time and energy and thats the most important thing!

Cons

The only thing I'm having issues with right now is making a brochure. It probably user error, but I wish it there more extensive editing capabilities within the brochure making operation. I will play around with it some more though.

Alternatives Considered

Dubsado

Reasons for Choosing HoneyBook

Honeybook had more features to help me stay organized, email integration etc.

Switched From

Dropbox Sign

Reasons for Switching to HoneyBook

I got a referral code and everyone kept telling me how great the customer service was.
Michelle Simmons
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The BEST investment for my business

Reviewed on 2021/05/25

Love love LOVE HoneyBook! I've been using it for several years now, and can't imagine using anything else instead. And their customer service is QUICK and helpful for the few times I haven't been able to figure out how to do something.

Pros

It keeps my business organized and on track! From digital contracts and invoicing, custom brochures and questionnaires, to email tracking and a simple way to see what step I'm at with each project, HoneyBook keeps me on track.

Cons

The worst part about it is getting started, but even THAT is pretty simple with their "concierge service" where you can send them your current forms and they'll digitize them for you!

Sarah
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Definitely a game changer!

Reviewed on 2020/10/01

Pros

I love how organized I feel using this product - I can see at a glance where I am in the process with all of my clients and it is amazing to pull up all the correspondence with each client in one place. It has made a world of difference and I am beyond happy with it!

Cons

The thing I like least is the limitation when building templates for contracts, proposals, questionnaires, etc. - I am in the business of photography and delivering beautiful images is what sets my soul on fire! I wish I could add some of my images into some of my documents and have full control over the size and their location in the document. The way it is set up right now is a square crop on any image which can only be left, center, and right page. Dubsado has the leg up on Honeybook in that regard but otherwise I am totally happy with Honeybook.

Alternatives Considered

Dubsado and Pixieset

Reasons for Choosing HoneyBook

Interface appearance, cost of the software.

Switched From

Dubsado

Reasons for Switching to HoneyBook

Pixieset does not yet have a CRM option - although it sounds like it's in the works. It ultimately came down to price when I decided to go with Honeybook - they had a really good deal for the first year.
Kristin
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HoneyBook Changed our Business!

Reviewed on 2019/09/22

HoneyBook has mastered the CRM for the event industry (and useful for many other industries)! We searched far and wide for a platform that would manage our client communication and task management and HoneyBook has that on lock down. We have been impressed with their constant improvement and development and their customer service team is A+!

Pros

Task automation
Easy to use invoice management with built in payment link
Modern and easy to read brochures and proposals
Contract integration with E signature capabilities
Easy to use platform
Manages all client communication with Gmail integration
Unbeatable customer service
AFFORDABLE

Cons

Difficult for clients to find current versions of proposals when looking for it from emails
Some shortcomings when working with teams (sharing proposals / contracts / invoices)

Response from HoneyBook

It is fantastic to hear that HB is working so well for your business, Kristin! Our Concierge Team is world class and I will be sure to share your feedback with them. Thank you for being a HB member!

Rae
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM!

Reviewed on 2021/06/25

Honeybook has given me the confidence to run my business like a boss. When I send clients proposal, contacts and invoices I look and feel professional. The user interface is clean, easy to use and navigate.

Pros

I really like how well thought out everything is. Honeybook meets my business needs on multiple levels. It's given my business the structure that it needed. My business looks good every step of the way with custom brochures, questionnaire and well drafted contracts. I started using Honeybook at the start of the pandemic and was amazed at the customer service. Honeybook stepped in to provide it's community with webinars and resources on how each business could navigate the pandemic. They went above and beyond and for that I am grateful.

Cons

I have nothing bad to say about Honeybook

Jessica
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HoneyBook is a lifesaver!

Reviewed on 2020/07/28

I love HoneyBook because it's easy to use and if I can't figure something out, I can easily ask! The customer service and care is golden!

Pros

I love the brochures and proposals features. It makes things SO easy for me and my clients! I also love that I can use HoneyBook for project specific emails, so I have everything in one place!

Cons

It's not really a con, but I don't use the community aspect of the platform. I'm sure it's amazing too though. 😄

Bray
Overall rating
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Business Decision we have made

Reviewed on 2021/03/16

Great! Fabulous! Wonderful! Customer Service is awesome and the website is NEVER Down. I have business friends that are always complaining about their systems not working. We can't say that about Honeybook. Reliability is HUGE in the profession. It's very reliable!

Pros

We can conduct all of the business we need to within one software. We can create contracts, get them signed and get paid, all within HoneyBook. Our team can communicate with clients straight from HoneyBook. It will even allow us to communicate from emails within the website. Love it! Makes our jobs so much easier. It allows our creatives to create and not have to worry about all of the details associated with the business practice.

Cons

We don't have any complaints. We book 40ish weddings a year and I strongly believe HoneyBook pushed us up to the next level with professionalism.

Alternatives Considered

Iris Works

Reasons for Switching to HoneyBook

Your branding is much better! Honeybook markets themselves better. Also, ease of use. I tried out Iris and it seems hard to navigate. I recommend Honeybook to all of my friends!
Natasha
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Natasha Rae Artistry Review

Reviewed on 2022/03/02

Very user friendly

Pros

Streamlines workflow, templates are either already perfectly set up, or if not, so easy to make changes.

Cons

Con mentioned in previous question when asked how can you improve

Corbin
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can’t do business without it!

Reviewed on 2020/04/04

It’s streamlined, helpful beyond what I can write here. I would absolutely recommend it to anyone with a small business with multiple clients.

Pros

The workflow feature helps me keep track of everything from inquiries down to executing the final details before the event. It’s easy to use and customer service is quick and helpful when I do get stuck!

Cons

I wish the deposits and payments made were a little clearer on my end so I don’t have the check the bank and HoneyBook at the same time to cross reference. That being said, I JUST started using the payment feature and it could be that I’m just not used to it yet.

Alternatives Considered

17hats and Curate

Reasons for Switching to HoneyBook

It fit more of my needs as an event venue owner
Meredith
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honeybook - a game changer for my company

Reviewed on 2019/11/19

Honeybook is the perfect CRM for our company! It's so easy to use, and it has truly changed the way my company streamlines the booking and communication process. I would never switch to a different CRM.

Pros

I love the ability to use Honeybook in place of standard email. It makes the process of searching for specifics discussions significantly easier. I also really love the proposal templates, ease of invoicing, and the ability for my proposals to double as contracts. I LOVE the app!

Cons

I wasn't able to easily use connect to Quickbooks online.

Alternatives Considered

Quickbooks Online

Reasons for Switching to HoneyBook

Price, ease of use, and having the ability to use it for communication with my clients.
Alyssa
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honeybook Has The Best Customer Service I've Ever Found On A Platform

Reviewed on 2019/09/24

The fact that they take all your templates and do the onboarding for you alleviates the excuse of not wanting to transfer systems.
The customer service is bar none. They are always quick, pleasant and offer advice and solutions when I cant find what I'm looking for.

Pros

Clean interface
automation assists small businesses to ensure great customer service.
Can add more than one company if you're like me and run different events and services.

Cons

still has some growing pains, but they are really receptive of suggestions.
Would like to be able to have email coro come from a chain, and not have to send new emails from the system each follow up.
The brochure maker is limited at the moment. Would like to see it more customizable.
In Canada your clients can't pay you with online bank transfers, only available for US businesses.

Response from HoneyBook

We are very proud of our Concierge Team and we're so glad you agree, Alyssa! Thank you for being a HB member and sharing your feedback. I will pass along your comments to our product team!

Deborah
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This Product is a Must.

Reviewed on 2021/11/04

This software organizes our contracts, our proposals, our payments and essentially preps all our accounting in such a quick easy way. Our business became so much easier. We don't have to sit over paperwork for hours and that gives us time to give it our clients...which in turn gives us more clients. Our clients have never had to ask how to pay through the software because it is easy. The system even sends out payment reminders to our clients so we don't have to...which is definitely a major plus. I have already recommended HoneyBook to several other businesses who were struggling with all the paperwork and payments for their companies. This software makes that much of a difference.

Pros

The complete set up of contracts, invoices and legal portions was so quick and easy. Now we don't have to struggle with creating new proposals with each client. The auto population of products previously used is a huge time saver and makes it really easy for new employees to get the right price with the right product.

Cons

The only thing I would like to see, and truly, I haven't asked, so it may even be there already; the monthly report of income shows the total of all contracts that came in during the month. We only collect a deposit from each. We would like to see the income report reflect just the deposit total of the month for our accounting purposes.