5 reviews

Tangoe TEM

Telecom expense management, consulting & support

3,8 /5 (5 reviews) Write a Review!

Overall rating

3,8 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
60%
recommended this app
5 reviews
Jeff S.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Fixed TEM Services

Reviewed on 2017/02/24

Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

Brandi M.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 5 001-10 000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.

Reviewed on 2017/06/07

We were able to get a basic insite into our Telecom spend overall.

Pros

Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

Cons

We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

A Middle of the Road TEM

Reviewed on 2019/02/08

Pros

We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Cons

Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

Jayne W.
Overall rating
  • Industry: Textiles
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tangoe Rivermine TEM Review

Reviewed on 2017/02/17

We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Pros

I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

Cons

When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

John M.
Overall rating
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Tangoe TEM

Reviewed on 2017/02/24

We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

Pros

Quick access to invoices and billing information.

Cons

Would desire more comprehensive and easier to use reporting tools.