Donorbox Reviews

I like its accessibility most. Between the price, the pay options available to donors, the multiple notifications for contributions, and then the fast and friendly customer service, it was definitely a great choice for the needs of our organization.

I do wish the donor-facing page for individual campaigns would have more styling options. A few more font options and a few more background options would do it for me. I think that wouldn't be too much to change, while still recognizing the service I used was free. Additionally, though I received a quick and thorough response about this from a Donorbox customer service representative, I also wish the information about Paypal and Stripe fees were a little more clear during set up. This wouldn't have changed our choice to go with Donorbox but it would have given us more room to prepare to add this information to our budgeting documents.

- Best reoccurring giving. - Use of partners that do it better. Unlike other CRMs that try to do it all. Donorbox has API's already set up with Mailchimp and they use Stripe and Paypal. If you have used (and struggled with) Salsa or Network for good then you know the significance of this. Donorbox provides a powerful set of tools where the small nonprofit can thrive and continue focusing on their mission. - No annual cost or contract and low processing fee. - Forms are easy to create and customize.

You can make the crowdfunding and donation form a Peer-to-peer fundraiser. Which is cool. I think it would be better if I could just create a peer-to-peer form and be able to customize it a little bit more. Still functional but I bet it could improve.

It’s so easy to set up what is otherwise a complex set of functions to engage donors, engage your audience, manage campaigns, set up all types of giving options, and give you lots of great ideas at the same time to keep growing and engaging!

Keep more videos on how to keep growing and engaging online company! Keep the customer support as fast and knowledgeable as it currently is!

I am Totally satisfied this software,Thank you very much

One cannot say that one is good, another cannot be looked down upon

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

It’s been very easy to register, set up and deploy a form to gather donations on my website, really a child’s play but at the same time quite configurable, reliable and mobile-friendly

Not a real con since it’s almost the same as other similar apps, but the embeds load a lot of external JS and CSS that has a little impact on your page speed, albeit small and tweakable to perform even better

It was easy to set up. One glitch at the beginning that was dealt with in record time as soon as support was notified. It has been stable ever since. The organization had some questions about the way the fees work, and support went above and beyond to explain the fees and to suggest a way our nonprofit could apply for a discount with PayPal and save on fees.

I wasn't happy about the glitch that occurred that stopped the donor boxes from displaying properly on the website when I first set them up. They worked, and then, they didn't, and our account was not recognised in the system. However, as soon as it was brought to Donorbox tech support's attention, it was rectified, and the problem has never recurred. Hiccups happen, and since it has been stable ever since, I consider that a minor issue.

The ease of setting up, visual simplicity and ease of use, particularly on mobile was what initially attracted me. Also, the flexibility over cost, and how payment can be passed to donor and be adapted according to the campaign.The more I use it, the more I appreciate it's powerful reporting, ability to segment supporters and the fact it can be integrated into other packages like Zapit.We have also just started campaigns, both set up by ourselves, and also on behalf of our supporters. We can give the fundraiser access just to their campaign, so they can post update stories.

Very few cons we have come across, just a few functionality that we had previously or decided it would be useful, for example, having honorary members (currently there is a $1 minimum fee for members). But in the grand scheme of things, this is very minor. And the response came back quickly that they thought a useful function and would consider it :)

I love how customisable Donorbox is, and the donation forms especially. We used an embedded Donorbox form on our nonprofit's donate page for several years, and it worked flawlessly. It also integrates well with Zapier, which has been a lifesaver.

We eventually switched to another platform because of the fee that Donorbox charges per donation. While it's low - especially compared to many competitors - we found an alternative that was completely free. We still love Donorbox though, and have retained some regular donations on the platform.