Great platform with flexibility for unique projects
The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.
We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.
No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.
Integrated dialer and survey platform, but interface is clunky and slows agents down
Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing.
You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities.
The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing.
Can't think of one.
I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.
Extremely simple surveys can be done quickly.
Importing a second language into an existing survey can be fast.
It is time-consuming to program anything beyond the most simple of surveys in it.
It lacks many basic features.
Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.
Many of the "features" do not work.
You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.
Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.
It is difficult to re-use answer lists unless they are 100% identical.
There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.
I had more cons but ran out of space but you get the idea.
Voxco CATI Software
We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.
The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.
Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.
Voxco Saved Us!
Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions.
We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.
How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.
There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.
Long Time User
We are able to meet any need of our clients from the simple to the very completed in both the CATI and CAWI environment. Like I said above the people are what makes this software so special.
The technical support you receive during the course of working with the platform. We use both the CATI and CAWI functionality. Many of our projects are very complicated and Voxco's system meets the challenge every time. If we have any problems, Voxco is there to assist and help us get back on track. The software is great but the support is the best.
The environment takes a bit of effort to feel comfortable in.
Voxco Survey Platform Review
I've used a dozen CATI programs over the past 26 years, and for CATI, Voxco has been the best. I've never used a CATI platform that didn't have some shortcomings, but Voxco CATI is the best of the products I've used.
The CATI software is the most advanced available, and the Voxco team provides significant support, and work as partners with their clients.
Wish the A4S product was more robust and had more integration with command center for multimode work.
Great tool for the market research industry
95% of our research projects are fielded using the Voxco platform. It is our default software and the one with which we are most comfortable.
Voxco has great flexibility and features for the market research industry. The integrated dialers and online interviewing modules make working different kinds of surveys much easier than using multiple platforms.
Some programming and reporting can be a bit complicated.
my experience as a beginner with Voxco Survey Software
creation of market research for clients.
data processing in several formats.
from my experience with Voxco CAWI & CATI:
Flexibility to create survey
Powerful and more detailed reporting
Quality of support help
possibility to create complex quests
support for multiple data formats for exported files
the highly flexible quota system
from my experience with Voxco CAWI & CATI:
the difficulty of creating a nice ergonomic questionnaire
Use HTML4 instead of HTML5 which makes it difficult to integrate new components.
the builder "DESIGN" is not well optimized
the worst is the incompatibility with other browsers Chrome, Firefox
Voxco takes the cake in data collection software
Excellent experience overall. No need to look elsewhere!
Ease of use. For those working in the industry, it's a much more user friendly (to learn) software than other popular ones on the market. It covers most all angles of what a research company needs to collect sound, quality data.
Hard to find anything, but in the past there have been iterations of new releases that were a little buggy. The good news is that their R&D team jumps on the issues to find a fix and will patch it quickly.
Voxco Online Review
The updated interface is easy to use, and the new look has greatly improved the overall experience. It makes it much easier to navigate, and it encourages the use of tools in a more cohesive manner. Tech support is frequently available to video chat to navigate issues in a very timely manner.
The "help" section only provides very basic answers regarding the functionality and purpose of certain tools. Examples would help new and experienced users optimize their usage of all available features. Additionally, sometimes the tech support services do not meet expectations. For example, the toll free help line is understaffed, as representatives are not always available during work hours to answer quick questions. Furthermore, on occasion I am encouraged to open a support ticket via email when I believe that my question could be answered quickly with a phone call. Lastly, when I clarify in a support ticket that X is not an issue, help representatives periodically suggest that X may indeed be what is causing my issue, though I have eliminated that possibility before opening my support ticket.
Response from Voxco
Thank you for your feedback. We're glad you enjoy the new interface!
We are actively working on rounding out our Help documentation to include more user tips. We take pride in our high quality support services. To make sure your request gets routed as quickly as possible to the appropriate technical specialist, it's best to reach our support is via our support email ticketing system!
The few things voxco lacks, it makes up for in customization options.
The drag-and-drop interface for editing questionnaires is extremely easy to use. The Look and Feel editor affords a very wide breadth of options. Distributions are very easy to manage. What I like most is the ability to augment the native features of voxco using html, css, sql, etc., as well as the ability to create entire custom questions and integrate them into your survey.
It would be extremely useful if Voxco projects could communicate with each other. For example, being able to implement a skip pattern in one survey based on a respondent's answer to a question in a different survey (obviously contingent upon the presence of a common user-defined unique identifier in both surveys). As it stands I've been able to get around this with the use of an external table and SQL commands in both surveys, but it would be much more convenient (and I imagine less error-prone) if it were a native voxco feature.
Another shortcoming is the lack of a "clear" (CLR) function in voxco online, where it is present in the Design software. Again, there are ways around this, but since the function already exists elsewhere in voxco, it would be nice to see it in voxco online as well.
the best survey software
the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .
the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.
Response from Voxco
Thanks for the review, Said.
FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :)
Tim at Voxco
best survey tool
i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it
the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device.
Response from Voxco
Thanks for using our software and for your review. The newest version of Command Center supports multiple browsers including Firefox, Chrome, IE 11, and Edge. If you have any questions, please contact our technical support department. The Voxco team.
Versitile and funtional software that is easy to use!
Acuity software has a lot of versatility and complex functionality, yet is easy to understand and very user friendly.
The acuity software is not as widely used as other web survey systems. This requires extra training for all staff in our office who want to learn to use the software.
I like the reliability and performance consistency of Voxco's products the most. We have utilized their software for many years, and have supreme confidence in its ability to deliver. Voxco's entire team at all levels is also fantastic to work with.
The reporting features and capabilities are not a great match for our database/project setup (we have over 1,000 projects).
Voxco Survey Platform
Voxco has been stellar to work with and the survey tool is sublime. The SAML authentication was perfect for our requirements.
Flexibility. The software allows us to ask a vast array of questions.
No JWT authentication mechanism. This would help our project immensely.
VoxCo has allowed us to continue to operate a phone center is a way that is both efficient and cost effective
This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules
It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!
Complex data collection MR software
Voxco - you think it you can do it.
Numerous departments are sending all different types of surveys. Working well for many different use cases (email, iframe embeds, etc).
I like that Voxco allows for almost anything that you can think of when it comes to survey software. You can create almost any type of question, use anonymous or identified survey sends, setup sample groups, and so much more. You have to see a video or demo to begin to see the full power and flexibility it has. It has API extensibility and is able to silently pass through any data you want.
It has a bit of a learning curve, primarily because it has so many options. It is a bit difficult to fit every option they offer into a platform but they do a reasonable job.
Voxco valuable partner!
Call Center operations were a new venture for our production group. The team at Voxco have been great to work with and really have treated the relationship as a true partner. They are invested in our future success and go the extra mile to make sure we have everything we need to provide a great service.
Ease of use and the robust dialing rules.
There are very little training material like youtube videos.
Voxco CATI & Web
I like having to ability to program complex skip patterns and data calculations within the software. Some of the calculations we do for clients are complex and no other software package has shown the capability to do this.
The software has lots of parts to keep track of. The latest version installed at our site (6.3) has made great strides to help with the setup and maintenance of projects.
Multimode surveys using Voxco Online
A4S has been a flexible tool capable of managing the complexity of our industry surveys.
A4S has enabled us to provide additional (automated) services to our clients such as:
- copy of survey responses delivered via email
- certificate of completion delivered via email
Really appreciate the level of customer service experienced with A4S!
Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.
Working with Voxco
We use the software for CATI and CAWI surveys and it works well.
It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool.
Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.