Fusion

4.6 (90)
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EMR software for OT, PT, & SLP

Overall rating

4.6 /5
(90)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.7/5

98%
recommended this app
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90 Reviews

Christy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We are so thankful for the support of the entire Fusion team.

Reviewed on 2017/05/12

Pros

As a mom who started a nonprofit for children with special health care needs, and no background in the medical field, we needed an EMR software that is easy to use, self-explanatory, and cost effective. Fusion has fit our needs for both staff and therapists, and the ability to schedule, maintain records, and bill from one source, all for a low monthly fee, is beyond comparison. We started with a billing company to manage our claims processing, and when we were not receiving reimbursements in a timely manner we knew it was time process our claims "in house". It was a difficult and overwhelming experience, but the Fusion customer service staff was top notch in making sure that we felt supported and confident in the change. We are saving thousands of dollars and can track our reimbursements in real time. Thank you Fusion Team.

Cons

There is not much we don't like! The therapists wish that they could customize the SOAP Note more, but appreciate the thoroughness it requires.

Yael
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  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Fusion

Reviewed on 2020/07/14

It was great! I like the way billing is so easy and organized.

It was great! I like the way billing is so easy and organized.

Pros

I love the calendar feature which allows you to put in each appointment and then once you check in, the automatic note it creates to hep with billing.

Cons

There were quite a few times when there are multiple patients at a time when I didnt see that one or two students werent checked in. Then the note wasnt generated and it was only noted later that some appointments werent billed for.

Richard
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  • Industry: Biotechnology
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

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  • Ease of Use
  • Likelihood to recommend 7.0 /10

Electronic documentation of services

Reviewed on 2019/05/13

Pros

The software allowed for the clear organisation of schedules and makes the billing of services easier.

Cons

The software was fairly complicated to learn to use and slightly unintuitive.

Amanda
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  • Used Daily for 1+ year
  • Review Source

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  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use. Streamlines aspects of a therapist's job.

Reviewed on 2018/07/16

Pros

I love how easy it is to use. The goal bank makes adding goals very easy. The SOAP note makes it very easy to record and track data. I love being able to see goal progress in charts as I complete a SOAP note. Progress notes are simple with all of the data at hand. Easy to view the progress of clients for both myself as the therapist and parents/doctors.

Cons

Setting up different appointment types has to be done manually. For example if you need a progress note every 3 months there is no way for Fusion to automatically generate a progress note appointment every 3 months, the user has to go in and change appointment type manually. This isn't too time-consuming but it seems like the system should be robust enough to have that capability.

Barbara
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  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support

User friendly, pediatric sensitive, promotes efficiency in documentation

Reviewed on 2018/07/10

Efficient documentation in my daily work

Efficient documentation in my daily work

Pros

I have been a pediatric PT for 37 years. I have never used a system that is so geared to pediatric documentation nor have I used one that is easy to learn and utilize. Although the system allows for efficiency with documentation, the finished reports are comprehensive without being redundant and well organized. I love using FUSION.

Cons

I have very little to complain about. It would be nice to have a feature that would keep track of number of visits in a given time.

Diedra
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  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fusion has helped me significantly decrease the amount of time I spend dealing with billing.

Reviewed on 2018/07/13

Document management, insurance payment/payment tracking management, scheduling management. Fusion...

Document management, insurance payment/payment tracking management, scheduling management. Fusion also has extremely good customer service, so when I do have a problem, I am able to get a solution quickly.

Pros

The ability to bill insurance, track payments by payers and clients, and create invoices based on those payments within the same program saves time and decreases errors.

Cons

Some processes for dealing with payments and corrections are not intuitive. Fusion will have a process, but it is not always easy to figure out.

Emily
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  • Used Daily for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
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Fusion has been easy to use as a therapist and the layout is very functional.

Reviewed on 2018/07/10

Pros

I like the ability to use the drop down arrows for soap notes and assessments. This helps me be more efficient in documentation. I frequently use the mastery setting in goal writing as well. This helps me keep track of my data and when goals are being met.

Cons

My least favorite aspect is the template for feeding therapy. It's not as efficient for me, as I don't see many infants. I would like something a little more general or sectioned off for different ages.

Wayne
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  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficient but expensive.

Reviewed on 2020/03/14

Pros

I enjoy that Fusion is pediatric software. I enjoy the ability to complete all my documentation and billing in one space

Cons

If your practice is small (1-2) with one therapist providing part-time services, fusion is expensive. I wish they had different price points for small clinics like some of the other EMR products out there. I find myself often searching for a software that fits my budget.

Danielle
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  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient and easy way to document and schedule.

Reviewed on 2018/07/18

Pros

I like how it makes writing therapy notes quick and efficient. The drop down options for daily notes save me a lot of time. I also like the set up for evaluations - how you can customize and organize your evaluation. I also like all the reminders for plan of cares/evaluations.

Cons

There are some minor little glitches that bother me. I don't like that it requires you to put in am and pm for the appointment times. Also I cannot add in "other appointments" the same time there is a canceled appointment onto the schedule (for example, paperwork.

Maddie
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  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use. Helpful team if there are questions or issues. No software crashes

Reviewed on 2017/05/03

Scheduling, messaging between team members, billing, documents, reminders, insurance authorizations,...

Scheduling, messaging between team members, billing, documents, reminders, insurance authorizations, insights. I'm probably forgetting something because there are so many awesome features to benefit from.

Pros

There are so many helpful features and the software is easy to use and navigate. If you have any issues or questions the support team always responds quickly and helps to the best of their ability. I have never had a negative experience while working with the support team. With the messaging feature, it is also easy to collaborate with your team.

Cons

While working with Fusion, I cannot think of a bad experience that I have had. Great features, no crashes and wonderful team.

EMILY
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  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is the third EMR system I have used and by far it is superior to the others.

Reviewed on 2018/07/11

The billing process was streamlined as well as documentation was much easier and accurate.

The billing process was streamlined as well as documentation was much easier and accurate.

Pros

The ease of billing and applying payments. The reminders on the dashboard of incomplete notes or which charges have not been billed.

Cons

The inability to run certain reports. It is also annoying that a progress update is created with a re-evaluation and it cannot be deleted.
It would be helpful if a document could be reviewed by a peer before it is completed.

Courtni
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  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We've been very happy with Fusion Web Clinic. The more I use it, the better it gets!

Reviewed on 2018/07/14

Pros

Integrated insurance billing, soon-to-come credit card processing, and simple scheduling/note writing.

Cons

Credit card processing isn't active yet. We can't wait until everything gets set up for this new service!

Patty
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  • Review Source

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Fusion is a Great Choice!

Reviewed on 2015/03/16

Fusion has been a great choice for our occupational therapy practice. It makes the therapy billing...

Fusion has been a great choice for our occupational therapy practice. It makes the therapy billing process seamless from scheduling appointments, to documentation, to billing, to invoicing. The support staff is outstanding! They are very professional and friendly and are there to answer any questions we may have no matter how small. The only aspect I would change with Fusion is that there would be a user manual to help with learning the ins and outs of the program when getting started. The videos are helpful but a manual would provide a quick reference when questions arise as they always do when learning a new program. Overall, we are more than pleased with Fusion and would highly recommend it to anyone looking for a therapy billing software.

Response from Therapy Brands

Patty,

First of all, thank you for the wonderful review! We appreciate your business very much.

We also wanted to let you know that we have recently hired a new employee in the support area. She is focused on creating more documentation and videos, and the overall improvement of customer education. We've passed along your comments to her and hope you will see positive changes in this area very quickly.

As always, don't hesitate to reach out to us if we can help you with any troubleshooting!

Aileen
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  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very easy to use.

Reviewed on 2018/07/17

Pros

Very easy to use for the most part. I personally have not accessed a lot of the other features like patient goals and documents etc but from what I currently use scheduling, billing and documentation it is quick and easy for a therapist.

Cons

I am not sure if there are any cons for me for software. I know I am not utilizing this to full potential and I am not sure about the cost of the system.

Regis
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

System that simplifies the scheduling, notes and claims process, which increases my efficiency.

Reviewed on 2017/05/07

Increased efficiency by saving me time, allowing me the ability to focus on other ends of the...

Increased efficiency by saving me time, allowing me the ability to focus on other ends of the business requiring attention.

Pros

System is very intuitive, with great on-line Help and Customer Support. They have helped me navigate some non-standard situations.

Melissa
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  • Review Source

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The pros and cons of Fusion from a therapist viewpoint

Reviewed on 2015/03/12

As a physical therapist I have used several electronic documentation systems and Fusion is by far...

As a physical therapist I have used several electronic documentation systems and Fusion is by far the easiest to use. It is web based which is nice being able to access it without downloading special programs. The goals are tracked and graphed making progress easier to document. The system is occasionally glitchy and freezes on one graph while reviewing goals. This is easily corrected by refreshing the page. Fusion reminds you of up coming progress notes and re-assessments as well as an up to date to do list of any unfinished documentation. Reports are easily generated with the ability to customize what is reported (i.e. musculoskeletal, developmental, or neurological eval templates and subsections of the reports). There are some gaps in the evaluation templates as far as orthopedic special tests not being listed but new features are being added. The customer service personnel are quick to respond to emails and bug reports. Fusion handles it all from scheduling to documenting to billing and I highly recommend it for individuals working in the pediatric setting.

Traci
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Fusion is a very user friendly, easy to navigate, software for billing purposes.

Reviewed on 2015/12/17

Pros:
Having all payers set up with ERA in Fusion makes posting payments very quick.
Being able to...

Pros:
Having all payers set up with ERA in Fusion makes posting payments very quick.
Being able to submit secondary claims electronically after the ERA is posted really has increased the turn around time for secondary payments.
Being able to view claims and make any changes on the claims, before they are submitted, saves denied claims in the future.
Cons:
No Accounts Receivable report broken down by age of accounts .
I have heard from the therapist that Fusion could use some updates when in putting documentation from evaluations.

I have worked on many medical billing software systems and I feel Fusion is one of the easiest to learn and navigate in. Fusion is quite capable of doing what I need it to do in order to get claims submitted promptly which allows for expedited insurance payments.

Response from Therapy Brands

Hi Traci - We have updated "Insights" to include the Accounts Receivable and Aging Reports, which you will be able to customize and pin to your Insights Dashboard.

Monica
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Excellent Program!

Reviewed on 2016/01/04

I have had experience with 3 different kinds of documenting software and have looked into many...

I have had experience with 3 different kinds of documenting software and have looked into many others before choosing Fusion Web Clinic. The program is wonderful and assists therapists in creating efficient and timely documentation. Our company has been using Fusion Web Clinic for almost 2 years now. We have 10 therapists using the program and I repeatedly hear how much they are enjoying the program. Several of the therapists have used other programs and prefer Fusion Web Clinic above the others. There is a learning curve (as to be expected with all programs). When questions arise the customer service is top notch. I rarely experience customer service as fantastic as what Fusion Web Clinic provides. I highly recommend this program. They have gotten everything right from price, scheduling, documenting, report writing, personalizing, and the sense of humor every time you log in!

Lindsay
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Best private practice decision I have made

Reviewed on 2015/12/17

Before I began using Fusion, I had an outdated billing system that was becoming too much to handle...

Before I began using Fusion, I had an outdated billing system that was becoming too much to handle and keep up with. I researched several options for software specific to pediatric speech therapy so I could stay above water. I decided to go with Fusion for the following reasons:

1. User-friendly layout of the site
2. Ability to keep all of my patient information and billing in one place
3. Customer service is outstanding
4. Online training videos
5. Price
6. Error-free claims submission
7. Knowledgeable staff
8. Data tracking graphs
9. SOAP notes that automatically generate claims when completed
10. Documentation printouts you can give to your clients

I wouldn't be able to keep up with my growing practice without Fusion! It has absolutely changed the way I do business for the better.

Patricia
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Fusion has been a godsend for our startup OT business!

Reviewed on 2015/12/16

Fusion takes the stress out of insurance billing. It is easy to use and multi-faceted, from...

Fusion takes the stress out of insurance billing. It is easy to use and multi-faceted, from scheduling patients, to writing patient notes, to submitting claims, to posting payments. It is very user friendly and if there is a question, Fusion's support staff is amazing! They are very professional and always helpful. We are so grateful to have found Fusion when starting our business. Insurance billing can be overwhelming to say the least, but Fusion can make the process much easier.

Response from Therapy Brands

Thank you for the encouraging feedback, Patty! Taking the time to write a second review about our software and team is going above and beyond..

As always, we are here to serve you and your patients...

Oneta
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We have had great experiences with Fusion Web Clinic. The customer service is wonderful!

Reviewed on 2016/01/04

Customer service is kind and very helpful.
When using Fusion, sometimes can be confusing with...

Customer service is kind and very helpful.
When using Fusion, sometimes can be confusing with billing and doing invoices. When we print out invoices for our patients, they get confused by the "total charges, total credits, and balance." Most patients think they owe the total credits. Sometimes when patients need receipts of their payment, the only thing we have is the invoice that says paid, it doesn't seem like a receipt.
Fusion makes scheduling patients very easy.
Overall Fusion Web Clinic is easy to use or is quick to learn. Could use more helpful tips or things to make billing, insurance reminders or document reminders easier.

Marilena
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Great customer service and very happy with the sofware

Reviewed on 2016/02/09

I recently switched to Fusion Web Clinic from another practice management software. While the task...

I recently switched to Fusion Web Clinic from another practice management software. While the task of transitioning to a new system is never easy, the staff at Fusion has done an impressive job toward making it less daunting. I have been highly impressed with the customer service and with the help I have received every step of the way. Any technical issue I encountered, as I am learning to use the software, has been addressed promptly and resolved quickly. I don't recall having an experience quite like this before. I do not typically write reviews, but thought this was worth sharing.
I highly recommend Fusion Web Clinic.

Frances
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Great EMR for smaller offices

Reviewed on 2015/12/19

Fusion has proven to be the perfect EMR and billing software for our small therapy office.
The...

Fusion has proven to be the perfect EMR and billing software for our small therapy office.
The System is easy to learn and the billing program is very efficient. There are some limitations regarding billing protocol for some payers but they are working on that. We direct bill Medicaid and Tricare and bill other payers using Fusion. This has worked very well for us. I would recommend Fusion to any private practitioner or small therapy office. It is a great value given the reasonable monthly cost. I'm sure it works well for bigger offices, I just have no experience with anything but small practices.

Diana
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  • Used Daily for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Amazing and very efficient software

Reviewed on 2018/07/16

Pros

The efficiency! Documentation takes less time. It is also very user-friendly and easy to learn. The support staff has been amazing.

Cons

The checkout feature. I am not sure who has been checked out or not since it does not get grayed out.

Sheila
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What can I say, its been awesome!

Reviewed on 2015/12/18

Using this software has been very easy to navigate. I do the billing for my company which consists...

Using this software has been very easy to navigate. I do the billing for my company which consists of a PT, OT & ST department, so we see almost 100 patients a day. As you can imagine this program has been a lifesaver. Love, love love the program!
The only con I can think of is when I send in requested documentation for a claim, the insurance company has a hard time telling which discipline sent the information due to the fact that all 3 disciplines are at the top of the page. Even when I reference the claim number.