Richpanel Reviews

Richpanel

Customer Data Platform for Retail

5/5 (3 reviews)
May -.

Love the way the tool organizes our customer profiles! Beautiful!

Used Daily for 1-5 months
Reviewed on 2018/06/06
Review Source: Capterra

Pros

We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Cons

Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trevor Z.

We could get rid of internal tech team after moving to JetCommerce

Used Daily for 1-5 months
Reviewed on 2017/07/24
Review Source: Capterra

Pros

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Sithan K.

Custom design, Sleek backend.

Used Other for 6-12 months
Reviewed on 2017/08/09
Review Source: Capterra

Pros

Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10