9Lenses Reviews

9Lenses

Digital client engagement platform

5/5 (3 reviews)
Davin H.

A high-powered tool for market research and stakeholder engagement

Used Monthly for 1+ year
Reviewed on 2017/08/15
Review Source: Capterra

Pros

9Lenses is a highly flexible tool for stakeholder data collection.

Their collection tool is on-par with the other leaders in this market, but they lead the pack in customer support and reporting. They have an extraordinary customer support team that can answer questions from both research pros and novices.

Their reporting tools are great for experienced researchers who work with more junior team members: 9Lenses will work with you to develop customized reporting that your team can learn easily. The expert designs, the analysts execute, and the 9Lenses team always helps you along the way.

Cons

The lack of detailed reporting on email delivery, open rates, and clickthrough rates was a source of frustration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Marcus S.

Robust service from a great team.

Used Other for 6-12 months
Reviewed on 2017/08/29
Review Source: Capterra

Very effective and efficient survey management tool, with flexible data output for analysis outside the platform as needed.

Pros

Great customer service from the start. The team is exceptionally helpful in working with us to understand our needs and solve problems. Good training to get us set up and running. The reporting and analytics are very flexible and straightforward.

Cons

Before 9Lenses updated the service, the process to publish, test and distribute a survey was a little complex, but they have streamlined it now to solve those issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jc Q.

The best solution for conducting digital interviews

Used Monthly for 2+ years
Reviewed on 2017/09/20
Review Source: Capterra

Low cost. Fast implementation. Multiple uses for customer, employee, technical, and business objectives.

This tool is really as good as advertised with a low cost of entry and integrated suite of tools.

Pros

9Lenses allowed our practice to deploy digital interviews across multiple geographies without the need for expensive integrations. Huge value to our clients who can get immediate insight with minimal investment. Having one tool for digital interviews AND business analysis is a major plus.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10