Showing 6 reviews of 3

9Lenses

Digital client engagement platform

5 /5 (3 reviews) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
Showing 6 reviews of 3
Davin H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A high-powered tool for market research and stakeholder engagement

Reviewed on 2017/08/15

Pros

9Lenses is a highly flexible tool for stakeholder data collection.

Their collection tool is on-par with the other leaders in this market, but they lead the pack in customer support and reporting. They have an extraordinary customer support team that can answer questions from both research pros and novices.

Their reporting tools are great for experienced researchers who work with more junior team members: 9Lenses will work with you to develop customized reporting that your team can learn easily. The expert designs, the analysts execute, and the 9Lenses team always helps you along the way.

Cons

The lack of detailed reporting on email delivery, open rates, and clickthrough rates was a source of frustration.

Jc Q.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best solution for conducting digital interviews

Reviewed on 2017/09/20

Low cost. Fast implementation. Multiple uses for customer, employee, technical, and business objectives.

This tool is really as good as advertised with a low cost of entry and integrated suite of tools.

Pros

9Lenses allowed our practice to deploy digital interviews across multiple geographies without the need for expensive integrations. Huge value to our clients who can get immediate insight with minimal investment. Having one tool for digital interviews AND business analysis is a major plus.

Marcus S.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust service from a great team.

Reviewed on 2017/08/29

Very effective and efficient survey management tool, with flexible data output for analysis outside the platform as needed.

Pros

Great customer service from the start. The team is exceptionally helpful in working with us to understand our needs and solve problems. Good training to get us set up and running. The reporting and analytics are very flexible and straightforward.

Cons

Before 9Lenses updated the service, the process to publish, test and distribute a survey was a little complex, but they have streamlined it now to solve those issues.