Ovatu Reviews

The software has completely taken me out of the loop for booking appointments, saved me a huge amount of time

The help guides could cover more troubleshooting, but once I got used to how the system works it got easier.

Customer rep. responds to software issues so promptly. I've never had to wait more than a few hours to get a reply.

Ease of client use. Significant reduction in time spent on the phone. Integration with payment system prevents no shows. Continual development and improvement of the software. Tech support is fantastic. Adaptable

Invoicing and receipts: It would be great if the send invoice or receipt option on the app included the full business header complete with tax numbers etc. At the moment, in order for the receipts or invoices to have enough information on them for taxation purposes, I have to login to my account on my computer, find the customer, select the appointment individually, open full sale, select print, select view full sale, select open pdf in my Preview application and then email each sale individually from Preview.

Many of my patients request receipts at the end of a course of treatment so they can claim from their insurers. At the moment I can only send them individual receipts, which means I may have to send up to 10 emails per person if they had 10 treatments. It's time consuming and can't be done during clinic time. It would be great to be able to send one email for a date range that has all their payments, itemisation of sales and all my business header and tax info.

It would be great to be able to get more specific Waitlist info from patients i.e specific dates and times e.g Jo Bloggs waitlists for Tues morning, Wed after 5pm, Thursday 1-3pm

Ovatu is amazing. It makes managing bookings a snap and is very user friendly. With the option for me to book in patients or for patients to use the mini site as well as options of emailing campaigns, sms reminders and even taking payment. It is the only way I would want to run my clinic as it has been the smoothest system I've had the pleasure of using in the last 5 years (at other clinics and my own). It is also worth mentioning that the tech support and customer service are phenomenal. The Ovatu team really cares for their customers and are always on hand to assist with any problem I have had.

The minisite was a bit of a nightmare to set up (I have zero tech ability) but with the new updated site and also the constant customer support - this soon became one of the best features of Ovatu.

Having the option to send reminder texts/emails to clients is such a life-saver ! If I had to spend all my time after work texting & reminding people I would be exhausted. It is so nice knowing that a personalized reminder is always sent on time to them so that I don't have to! I also love the feature to save their formulas or pictures of my client's hair. The re-book feature is also great! No more counting weeks on a calendar, just hit 6 weeks and it tells you to the day where that is. I also love that everything is BACKED up! I had a phone crash on me years ago with all of my client's formulas and info on it, that was awful, never again!

A few things I've noticed that could be tweaked are, on the app it doesn't say the month in the header and when rebooking or looking ahead for an appointment it would be nice to know right away which month it is. Also, not sure if this is available & maybe I haven't utilized it yet but it would nice to have a report of which clients haven't made an appointment in (insert time requirement i.e. 12 weeks) and be able to send specifically those clients a personalized "we miss you, here's %10 off" message. Something along those lines.

ease of use for my patients, simple for me. i don't have reception so it helps me with my time. i don't book many appointments by phone anymore.

making the forms was a bit of a chore, i don't understand all the terminology so I'm not sure what some of the stuff is for. But that's a me issue i think.

The best thing about Ovatu is that clients actually use it. They speak of how easy , simple, and straightforward it is to engage with. These are individuals aged 17 to 71 from all different technological eras. This says something about the design and implementation. The biggest compliment to it's interface is that throughout the booking process, a client doesn't have to leave the experience to verify their email (and then re-log in). They see a booking, enter their details, and they are done. Customer support has always been stellar. High marks all around.

Would like to have certain elements (specifically on screen instructions during the booking process) be personalised. Would like to see the review system was better integrated with Google review guidelines.

Ease of use : Very easy to navigate the app. I love the reporting. Easy to see my profit for the day. I also get a quick response from customer support. My client enjoy receiving their reminders.

I find it easier booking clients using the app on my phone than on my computer. Too many boxes to click through before I can place the booking. I don't like the way the date is set out that I need to confirm a booking next to each time. Sometime it pushes times out to eg: 2:05pm instead of 2pm. It would be easier to put in a time at the top of the booking instead of scrolling down to find the time. Hope this makes sense!

It is extremely easy to set up. Even if you are not good with computers the step by step guides are really easy to follow and the support online and over the phone is amazing!! It makes life so much easier as customers can book their own appointments online rather than messaging back and forward trying to organise a time that suits both of us. Customers are never waiting for me to get back to them as they can see everything they need to online and I can enjoy my days off. Also the new app is brilliant!!

Only bad thing about it is that it charges for sending texts to customers. If there was a way for it to link up to my own network provider and use my own allowance then it would be perfect.

I have been with Ovatu for years.
I am very impressed with the software and all the features that make running a salon much easier.
The Ovatu team goes above and beyond to make the Ovatu experience easy and effective. Any assistance that is needed, not only are they more than happy to help but the speed in which they do this always amazes me.
You won’t be disappointed in Ovatu!

So far Ovatu has addressed all my needs.

It has only been a couple hours of use and after numerous trials and use of other booking software, I am very pleased with Ovatus setup! Best in comparison, in my opinion.

It’s a huge bummer there is limited integrations/no fields for client reference photos in the intake forms. That’s a huge ding for me, but I will settle for using Jotform as another service in addition to Ovatu. Would be awesome to have it all in one place though.

The fact I could keep everything in one place. I could link a payment method and email customers direct.

Took me a little getting used to when I changed over but I enjoyed using it.

I like that I can manage all appointment scheduling and products for all aspects of my business. I like that the app is available on my phone as well as iPad. I love the automatic sms confirmations sent to my clients.

I would like to see a way to integrate my products with my webpage, so that I did not have to manage 2 product systems. I also would like to see Ovatu integrate the Square payment system. It would make the system even better if the web-based version and the app had the same functionalities.

easy to use and set up to your needs. well done A++++++
Particularly, for hairdressers I think, when it comes to colour services, being able to set it up so you can automatically have your colour application time and processing time and finishing time all automatic once you have easily set it up Super!!

That its not linked directly to square. Square is great and easy to use without the monthly fees!! It would be amazing if Ova2u could link up with square to we didn't have to jump out of one program and into another, as all our prices are set up in ova2u it would totally top it off if it was supported by square.

Easy to use
Great reporting
Ovatu You app
So many great features and functions at a great price for small businessess

Only set to weekly roster , fortnightly would help us greatly
Waitlist feature is great but if it had an automated reply feature to the customers when appointments became available that they requested it would be a great help

I think I have been using Ovatu for approximately 10 years, I had a couple of problems and contacted them they got back with me and fix my problem with in 24 hours. It was very easy to contact them and very easy to work with him.

The thing that I do not like is when my customers respond to a text it does not come to me in the form of a text it comes to me in the form of an email.

Reliability!!!!hardly ever had a problem and when we have it's been sorted out very quickly. We would not change to another product because this is 100% the one for ourselves.

Nothing at all love it, so easy to use and all my staff would not want me to change to any thing else.

Easy to use, and user friendly. A app for my iphone! I can book appointments anywhere. Happy clients, happy me!

Would like more options like paying for services and gif certificates on-line. My clients find if they don't save there reservations emails they can't rebook or review my service.

The support from Ovatu is world class. Questions are prompltly responded to, training is great. The sotware is easy to use for salon and clients. Ovatu generates detailed information which has literally have my admin time. The reminder and follow up emails are invaluable to my business.

Android app takes a bit of getting used to and is less user friendly than iOS or desktop versions. Some procedures in android app require several steps which can be a little time consuming. However Ovatu are very responsive and are working towards shortcuts.

I like that it works consistently well. I have had no real problems. When I have had a small problem or was unsure of how to do something, the customer service has been good and fast.

I use it for scheduling golf lessons. I wish that it had some features that made scheduling groups easier.