1 review

Slaask

Customer service app for Slack users

5 /5 (1 review) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
1 review
Kresten Ø.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All the features we need for the right price & the best customer service we've ever seen.

Reviewed on 2017/06/08

Proving a stellar customer experience in both sales and support.

Pros

Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.

Cons

Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.