Slaask

Customer service app for Slack users

Overall rating

5 /5
(2)
Value for Money
5/5
Features
4,5/5
Ease of Use
4/5
Customer Support
5/5

100%
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2 Reviews

Kresten Ø.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All the features we need for the right price & the best customer service we've ever seen.

Reviewed on 2017/06/08

Proving a stellar customer experience in both sales and support.

Pros

Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.

Cons

Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great solution for a small company with low CS Request Volumen

Reviewed on 2021/05/26

Pros

Customer requests go straight to your slack account, so all communication is centralized with in slack.
Fast turnaround for the customer with easy to find widget in the webpage.

Cons

Reporting and dashboards are not solid.
Hard to track interactions for quality purposes.
Managing it requires a lot of manual efforts.