Oasis Insight

4.3 (146)
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Client intake & reporting solution for food banks

Overall rating

4.3 /5
(146)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.4/5

90%
recommended this app
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146 Reviews

Marie
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Very Useful

Reviewed on 2018/11/02

So far so good,love the ease of generating reports.

So far so good,love the ease of generating reports.

Pros

Ease of use and versatility of number of things I can track.

Cons

Search. I have discover when a search brings up nothing, if I add the person’s birth date and search again, it finds the info. Why is this happening?

Sharon
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this program!

Reviewed on 2020/05/07

I am now able to flag families that use the same address which helps alleviate shortage of food.

I am now able to flag families that use the same address which helps alleviate shortage of food.

Pros

I love this software. Checked out a lot of different software programs before choosing this one. I love being able to get info on clients quickly. Some people dont like adding dependents, but it is helpful for me to flag potential duplicate names and addresses

Cons

Sometimes I have trouble printing reports, but the support team is always quick to respond to my problems.

Lori
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Review

Reviewed on 2018/11/05

It has allowed us to streamline our data, and made it more accurate and more accessible than the...

It has allowed us to streamline our data, and made it more accurate and more accessible than the Excel spreadsheets we were using previously. It has also allowed us to enter data a point of service, instead of manually after the fact.

I can't obtain data with multiple inputs - I know the data is there but it's impossible to pull out.

I would like to have a map of where each report is pulled from.

Pros

Customer service is by far the best feature of the software

Cons

I can't pull out the data in the way that I need it; also, the data retrieval methods are confusing. In addition, the data entry fields are not custom to our individual organization's needs (we are using the software contracted with the GBFB )

Carolyn
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Format Change Suggestion

Reviewed on 2019/02/01

I work specifically with identification and resolution of duplicate cases. It would be helpful if...

I work specifically with identification and resolution of duplicate cases. It would be helpful if the case numbers used would appear anyplace the names are written. OI is a good program and works well for our purposes.

Pros

It generally works well although there are times when the program is sluggish.

Cons

The on screen format could use some updating please. The background of the screens for clients is grey and the writing for words in that area is white. It is very difficult to see clearly. In my opinion, a simple writing color change co9uld make it so much easier to read and much clearer. If the writing was darker in color it would be much better.

Evie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Super easy to use

Reviewed on 2018/11/02

Overall Oasis is great for the price and need that we have. I would love to see different levels of...

Overall Oasis is great for the price and need that we have. I would love to see different levels of users and the ability to bulk upload data.

Pros

Oasis allows you to train your staff quickly on features and use. They keep client information safe and secure!

Cons

Customization is pretty limited and reports are sometime slow. Data can't be pulled all together; ex. case report and application report info do not talk to each other.

Shelly
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oasis Insight is such an intuitive software, easy to implement with Food Bank Partner Agencies.

Reviewed on 2017/08/10

Using Oasis Insight gives the Food Bank the data it needs to drive program development and track...

Using Oasis Insight gives the Food Bank the data it needs to drive program development and track funders' requests for information.

Pros

The ability to query reports customized to the needs of the Food Bank. We can filter to get the date ranges or specifics we need. We can detail the aggregate numbers we need. If we need to go deeper, we can export as a CSV file and manipulate through Excel.

Cons

A few little areas for improvement, but the Simon Solutions team is very open to feedback and makes improvements whenever we suggest something.

Beth
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Value in the Market

Reviewed on 2018/11/02

Oasis has been a phenomenal partner in our work. When we present an issue with tracking they are...

Oasis has been a phenomenal partner in our work. When we present an issue with tracking they are always willing to take as much time as necessary to help us figure out a solution or explain potential work around.

Pros

It is simple and easy to use. It is easy to generate reports, input client data, and see information about clients. Compared to others in the market the cost is very low.

Cons

It's hard sometimes to change something if you have been doing it a certain way for several years. Also the ability to import large amounts of data can be limiting.

Luke
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great Tool to Have

Reviewed on 2018/11/05

With our volunteer base, it is not easy to train new users with this program. Making some changes...

With our volunteer base, it is not easy to train new users with this program. Making some changes that will make it more user friendly would be very helpful. For younger, tech savvy individuals, it is easy to figure out if time permits.

Pros

I like that we are able to connect with other agencies using this software. If you know how to use it properly, it can be a great tool to have!

Cons

It is not the easiest to use. There are too many ways to have a duplicate case. Running various reports can be confusing. It is too easy to get lost in the information.

George
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to track clients and their benefits

Reviewed on 2018/05/14

Pros

Queries and Reporting. This is a relational database, so most fields are can be selected. The database is used to gain important information on years of clients, active and inactive, who receive monthly assistance of food. Reports are often run to see how many are under 60 or how many receive federal assistance in several different areas.
The data entry is easy, but the resulting information is what make this a very valuable database to our organization.

Cons

There is not much wrong with this software. Limited training was required, though online help is available. The Greater Boston Food Bank oversees all use.

chuck
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

great inventory management software

Reviewed on 2019/12/06

this software works great for the company and works for amy size

this software works great for the company and works for amy size

Pros

very easy to manage and teach others how to use
can customize each user to specify things there able to do

Cons

wish this software was mobile friendly other wise nothing i would change works wonderful works well on tablets

Janie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Software Review

Reviewed on 2018/11/08

Not very good.

Not very good.

Pros

I like that fact that we have some sort of software to attempt to track the clients.

Cons

The software is not "user friendly". All food pantrys/banks have access to all clients' data and can change the data. Clients move around frequently and go to various food banks. I recently had a food bank "delete" the client number that was given by our food pantry. It took me an hour to figure out why the number in our records had been deleted. There should be an auto notification in the software to related food pantries where the client has visited that the number was deleted/changed. Relationships are linked to clients and the cross linking from client to client causes issues. The software will not accept income changes when the two clients are linked through relationships. This is only one of too many issues I encounter. I spend so much wasted time trying to "figure out" what is going on in the software. Also, the Pantry Intake Form questions do not match the fields to fill in on the software. The software is also very slow. Searching for a client number takes too long.

Jim
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

oasis

Reviewed on 2019/01/18

Pros

Very easy to use and keep track of all our customer information. Great for setting reminders and staying on task.

Cons

Easier to use on some browsers over others.

Beth
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

EASE OF USE

Reviewed on 2018/11/06

FINDING DUPLICATE CLIENTS WITH MORE THAN ONE CASE #.

FINDING DUPLICATE CLIENTS WITH MORE THAN ONE CASE #.

Pros

WE LOVE THE EASE OF CHECKING CLIENTS STATUS.

Cons

HOWEVER, WHEN WE NEED TO MOVE SOMEONE TO ANOTHER ACCOUNT, IT GIVES THAT PERSON ANOTHER CASE #. THIS CAUSES CONFUSION WHEN WE ARE LOOKING FOR A PARTICULAR CLIENT. WHAT WE DO IS US THE FIRST CASE # FOR ANOTHER CLIENT.

Joe
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oasis Review

Reviewed on 2019/04/17

Pros

Love using oasis. It really helps keep me on track when it comes to client management, quotes, etc.

Cons

Initial learning curve was a bit tricky, but once you learn the basics it's a very easy system.

Response from Simon Solutions

Thanks so much, Joe! We're honored to serve you.

Sarah
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oasis for SNAP Applications

Reviewed on 2018/11/02

They have amazing customer service.

They have amazing customer service.

Pros

All of the various reports that can be generated with the data that has been input.

Cons

that there is not a feature to track scheduled appointment date and times when it comes to SNAP applications

Danielle
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Oasis Insight

Reviewed on 2018/11/02

Overall, I think this is a great software. I do hope that speeds increase, but if the software...

Overall, I think this is a great software. I do hope that speeds increase, but if the software remains unchanged, I think it will still be satisfactory. It may be nice to have a way to communicate with client base about closings or special announcements via the Oasis Insight software (for clients that volunteer contact information.

Pros

I love how easy it is to navigate this software.

Cons

The only frustration I ever experience is when I am on the phone with a client trying to access their information in a timely manner in order to use their time as efficiently as possible, but the program has a significant delay when accessing specific client files. It can be frustrating on both ends when it takes longer than expected for information to come up.

Lucero
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Oasis Insight Review

Reviewed on 2018/11/13

I use is because I was asked to.

I use is because I was asked to.

Pros

Nothing yet. I use is because I am a partner agency and was asked to use it.

Cons

Very cumbersome. perhaps I need more training

Jacob
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for data tracking

Reviewed on 2018/11/02

Pros

Oasis insight is great for tracking data on clients over an extended period of time. The reports that can be quickly generated have proven to be extremely valuable for our team.

Cons

I would like to see some type of check in process added to the software, that has been our only negative.

La Rae
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great Tracking Tool

Reviewed on 2018/11/09

It’s been a great tool for collecting data to provide the required reports

It’s been a great tool for collecting data to provide the required reports

Pros

Easy and quick to input transactions for our church food pantry. Allows multiple users. Allows us to generate reports to fulfill regional food bank required reporting

Cons

Point of use does not allow data reports or generation of listings for us to use. For instance, a list of weekly users by name, list of all clients for a certain period with how many times by date assistance was provided.

Ivette
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2018/11/02

Pros

Easy to use. It doesn't take too much time to enter a new person's information and demographics. I'm able to locate client's data with easiness.

Cons

Generating reports to specific data when trying to narrow down to one or two options.

Luz G
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2018/11/09

We use Oasis with our mobile market and overall it has been great to use, navigate with barely any...

We use Oasis with our mobile market and overall it has been great to use, navigate with barely any issues at all.

Pros

I like that Oasis "remembers" tasks that you have been doing consistently. I also like the fact that it is easy to use, very user friendly, easy to pull up reports.

Cons

I have had some slow down issues recently and I remember one time during the mobile market where the system crashed, but it was resolved quickly.

Patsy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Slow

Reviewed on 2018/11/09

It just takes up my time
It's to slow

It just takes up my time
It's to slow

Pros

There is nothing to say about the site except it's entirely to slow

Cons

It is entirely to slow
I hate that I even have to do entry

Glenn
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Works well for the price

Reviewed on 2018/11/02

It has been fairly reliable and stable for us.

It has been fairly reliable and stable for us.

Pros

Ability to search using different approaches to the client information.

Cons

The drill down process to generate reports is cumbersome.
Adding a barcode reader has been a challenge and we have not been able to get it to regularly operate.

Patrick
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Oasis Review

Reviewed on 2018/11/02

Overall the program is fairly robust and easy for average user to get around in.

Overall the program is fairly robust and easy for average user to get around in.

Pros

Ease of use for most users to understand and use.

Cons

That i have to put the barcode scanner down to use the mouse to confirm. Would be much easier if I had a barcode on the wall called confirm, that could be scanned.

Tanya
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GASBOL

Reviewed on 2018/11/02

Pros

The software is very user friendly. It works great with the barcode scanner, and the signature pad. Our clients are able to go through the line much faster.

Cons

When our clients have to sign the Release of Information form we also have to sign it. It would be nice to have our signatures automatically show up. It would make the process a little faster.

We should be able to delete duplicate clients.