Gymdesk Reviews
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139 Reviews

- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Why MaonRails is the best solution for a Martial Arts Studio
Reviewed on 2020/02/10
Excellent. As a martial arts studio owner you NEED a billing system, MAonRails is built specificall...
Excellent. As a martial arts studio owner you NEED a billing system, MAonRails is built specifically with martial arts studios in mind (Brazilian Jiu Jitsu is my discipline) which is important. It allows me more control over my accounts then other solutions as well.
Pros
I have actually used a number of products and competitors in the past, and I feel the customer service is top notch, ease of use and the right features are in place. (this was clearly built by a martial artist for martial artists
Cons
I haven't used the offered website as I already had my own. MaonRails has definitely grown since I first started using them and I am eager to see what new and useful features they plan on integrating.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good and convenient software for business management
Reviewed on 2024/08/07
We are totally satisfied and would recommend this business solution
We are totally satisfied and would recommend this business solution
Pros
User friendly and manageable, able to get comprehensive reports
Cons
Easy to understand and work with
A lot of different options, including marketing
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Not bad for the price.
Reviewed on 2022/10/01
It’s ok. Easy enough to use but I’m used to using Spark and I feel like some of the features are...
It’s ok. Easy enough to use but I’m used to using Spark and I feel like some of the features are lacking. For the price, I’ll stick around for now.
Pros
Mostly easy to use once you figure it out.
Cons
1) You can’t send out waivers to multiple people at once. Would be nice if you could have them fill out the waivers without having to individually assign them to each person.
2)Wish there was a more detailed way to sort through leads, students etc. for example using tags for things like events, or to separate different types of leads etc.
We have only used this for a month and haven’t even quite started using the full functioning yet so there may be more later.
Alternatives Considered
Spark MembershipReasons for Switching to Gymdesk
I really wanted to use Spark Membership but chose not to based on their pricing.Response from Gymdesk
Thanks for reviewing us Sharla! We're sorry to hear you did not have the best experience with our software. There is an option to assign documents to members in bulk, using our bulk member operations, and there's plenty of filters you can use for the leads, including custom fields you can add. We'd be happy to help you utilize the software to the fullest extent - please reach out to our support and we'd help you get set up!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Triple Seven Jiu Jitsu - Ventura, Ca.
Reviewed on 2024/03/19
So far it has been Great! I would just like to be able to call and get a question answered.
So far it has been Great! I would just like to be able to call and get a question answered.
Pros
I liked the Convenience and Price of Gymdesk.
Cons
Not being able to speak on the phone directly to customer service.
Reasons for Switching to Gymdesk
Quick and Easy - they also helped me set up! Price and Ease of Use .- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent! Highly Effective Gym Management Tool!!
Reviewed on 2023/07/21
Overall, I am VERY happy with the decision to begin using GymDesk for our membership management. It...
Overall, I am VERY happy with the decision to begin using GymDesk for our membership management. It is easy for us and our members, the price is very reasonable, and the value is DEFINITELY there!
Pros
We struggled to find an effective tool for tracking our members, memberships, and leads within a single tool. The ability to input leads and walk through the onboarding process with them and follow them through to membership and renewals has been a game-changer for our administrative functions. Additionally, the ease with which we were able to integrate our existing payment processing systems has been nice (since we don't need to get multiple processors). The website templating is also a nice tool. We are not particularly skilled at making and managing websites, so having this template has been super nice. Well done!
Cons
There are only a couple of tools that don't have quite the robustness that I would like. Specifically, the skills tracking tool is a great idea, but I would like to be able to customize it a little bit more that I can now.
Alternatives Considered
Zen PlannerReasons for Switching to Gymdesk
The primary reason for trying Gymdesk first was the cost difference. We wanted to try the lower cost one first and reserve the option to upgrade if necessary. We have been pleasently surprised with our experience and have no intention of switching to another tool if we do not need do.- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gymdesk Review
Reviewed on 2023/06/28
Great so far, customer supper is excellent!
Great so far, customer supper is excellent!
Pros
Modern interface and features are good. Many automations available which is also great.
Cons
I find the main navigation and page navigation could be simplified and made a little better for the user experience - but still better than all other softwares! Some issues with setting up family-plan flat-rate pricing for limited class memberships.
Alternatives Considered
KicksiteReasons for Choosing Gymdesk
Because Zenplanner is terrible :DReasons for Switching to Gymdesk
It seemed Kicksite was more popular, I assume because Gymdesk is still newer. However I liked the modern interface with Gymdesk and for me it seemed a more promising platform.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
'Martial Arts on Rails' is worth your attention. Try it out!
Reviewed on 2021/09/30
Overall experience to date has been very good. I have received excellent customer service. Due to...
Overall experience to date has been very good. I have received excellent customer service. Due to COVID-19 temporary shutdown of my gym/dojo, I had some time on my hands to do a detailed review and trial of this software. I have looked a several systems over the past couple of years in detail and used another system for 12 months prior to moving to Martial Arts on Rails. Although it doesn't do 100% of what I wanted, it is very close and improving all the time. Remember there is no such thing as a perfect system. This software does a good job of majoring on the majors and is growing and adding new features and feature improvements continually based on user feedback. Keep up the fantastic work Martial Arts on Rails!
Pros
- Ease of use.
- Ability to easily communicate via Text Message or Email in bulk to members/database without leaving the system or having to export to another system.
- Member Portal very useful.
- Overall features combined equals a great product.
- Support has proven to be very responsive.
Cons
- At time of writing, there are limited integration options e.g. No 'Zapier' integration. However, for most users I believe you won't need another system. That's one of the benefits of this software.
- There are work arounds, however at time of writing there is no customised tagging system for member database.
- Even though I believe they have an easy Family management feature. At time of writing there is no easy way to communicate directly with a parent/guardian of a child student. For example, currently the email would be addressed directly to the child, not the parent/guardian.
Reasons for Choosing Gymdesk
Previous solution was lacking easy direct bulk communication with members and online member content area was not as flexible.Reasons for Switching to Gymdesk
- Looks good. - Easy to use. - Easy bulk communication via text or email. - Online Member Portal is more flexible than other solutions I reviewed. - Handles most things I require to create a complete solution for my gym/dojo.- Industry: Sports
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software For Martial Arts Schools
Reviewed on 2021/08/29
Nothing but a positive experience with Martial Arts on Rails, highly recommend it
Nothing but a positive experience with Martial Arts on Rails, highly recommend it
Pros
There are so many great things about this software, the depth of features is fantastic and covers pretty much everything a martial arts school would need! The technical assistance is another massive plus point, you always get a prompt polite response to your queries and everything is resolved super quick. Another plus point of this software is that is is super easy to use and navigate through, a lot of thought has gone into the layout and ensuring the most important features are right there at your fingertips. Another positive about this software is the developers are always updating it with new features, which is fantasict, they really are determined to provide the best possible software out there. I wouldn't hesitate to recommend this software to any other Martial Arts Clubs based on my experience using it!
Cons
One of the biggest cons with this software, if there are any, is the lack of an app. I feel this would be the icing on the cake.
Alternatives Considered
NEST Student Management SystemReasons for Switching to Gymdesk
I liked the look of it and it offered everything i was looking for, plus the addition of a free trial meant it was easy to try out the software in full before fully making the switch from paper admin.- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quality Product, easy access and spot on to work with.
Reviewed on 2024/10/02
Super easy to install, fast interface and integration for my needs. Love it.
Super easy to install, fast interface and integration for my needs. Love it.
Pros
Easy to work with, great interface, like the flexible options!
Cons
No real complaints… Maybe customized belt test promotion option!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great ongoing support
Reviewed on 2024/07/12
Great, highly recommended. I've used it for over a year and plan to continue on it as my gym grows...
Great, highly recommended. I've used it for over a year and plan to continue on it as my gym grows and expands.
Pros
The support is great. I usually will receive email replies within the day if not within 1-2 hours if enquiry is sent in their timezone. This is extremely important sometimes as members may be waiting to make payment or book classes etc. Also it is web based so I can pretty much do everything with my smartphone browser. They provide a pretty decent website along with the monthly subscription which is vital to small business owners like me as I didn't want to sink in website design and start up cost.
Cons
There are some functions which cannot be personalised or changed but can find ways to work around it. For eg, credits are deducted upon booking and not attendance. Just have to adjust our policies around it.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Factory Dillsburg - GymDesk Customer Review
Reviewed on 2022/02/28
10/10 amazing experience
10/10 amazing experience
Pros
I absolutely love this software. The customer service, how user friendly the software is, the troubleshooting support, and all of the different functions that the software offers is amazing. Based on all of the things each software pricing level offers, Gymdesk sets itself MUCH higher over other software programs available. I would recommend to anyone.
Cons
There are some features i wish there would be more options for customization.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Software
Reviewed on 2021/10/20
Fantastic so far
Fantastic so far
Pros
The ease of use is what I like most. Everything is easy to use, even our members have mentioned how much easier it is for them to use.
Cons
Would be great if you had an App version for members also. Also an Event section, i.e putting on an internal comp or grading and our members could register for the event through this program.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and User Friendly
Reviewed on 2020/09/03
Onboarding was easy, tutorial videos/FAQ was helpful, but it was already easy to navigate prior to...
Onboarding was easy, tutorial videos/FAQ was helpful, but it was already easy to navigate prior to even watching them.
Pros
I really enjoy the simplicity of setting my academy up on the software, the positive feedback from my students who use this for class reservations, and how easy it is to navigate day to day operations.
I really wish I discovered this sooner so I could've saved myself from the headaches I experienced using other software platforms.
Customer service is great and very responsive which helps for troubleshooting on the fly.
Cons
I think it would be great if there was a feature within the software to interact with members where they would be notified if an admin user posted something under the content section or even a community board where we can also post updates.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software for managing a martial arts gym.
Reviewed on 2021/08/02
Pros
I like the customer service the most. [SENSITIVE CONTENT] has been most helpful and promptly responded to any questions or concern that I have had. Beyond that, the breadth of capabilities of the software is really great and I discover new functionality of the software almost weekly.
Cons
There are very few cons with this software. There are little things that have come up here and there, but [SENSITIVE CONTENT] has resolved them quickly or helped us find a workaround.
Alternatives Considered
Zen PlannerReasons for Switching to Gymdesk
The user interface is what drove me to choose MA on Rails initially. After looking deeper I found that the functionality our gym was looking for is here and is an all in one package. Great product.- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software for us
Reviewed on 2019/10/25
Pros
This software is very easy to set up and manage. Our members can quickly and easily sign up and update their information at anytime. What’s even better is that there were no annoying sales calls from people trying to sell us of features we didn’t need.
Cons
K
Alternatives Considered
MindbodyReasons for Switching to Gymdesk
Martial Arts on Rails had all the features we needed! It’s affordable and easy to use.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Gym Management Software
Reviewed on 2024/09/10
Pros
Super responsive customer service through the set up process!
Cons
So far there isn't anything I don't like! I haven't been using that long- but its been a breeze!
- Industry: Sports
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dojo, Done Easy!
Reviewed on 2024/06/24
Its been an absolute breeze to run my Dojo from start to finish. My experience has been wonderfull...
Its been an absolute breeze to run my Dojo from start to finish. My experience has been wonderfull and I would definitely recommend Gymdesk to any Dojo or Fitness business.
Pros
Gymdesk allows me to automatically send my invoices and generate new ones without me needing to amend or change anything.
I save so much time through Gymdesk and I love that i can do everything from a mobile device.
Cons
Honestly, I am yet so see anything that I dont like.
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Must have for Gym Owners
Reviewed on 2023/10/01
Gymdesk is a lifesaver. I am able to organize all of my work flow in one system. I love the...
Gymdesk is a lifesaver. I am able to organize all of my work flow in one system. I love the membership renewal, the personalized website, the group text message marketing, the online store for selling our products, and so much more!! It’s definitely a must have for all gym owners. There are so any features to use. I love Gymdesk and will never change. They are truly the best!!
Pros
I absolutely love Gymdesk memberships management.
Cons
I really cannot find anything that I least like at this moment.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must have for gyms and studios training students.
Reviewed on 2022/07/17
Overall this really help boost your dreams. Getting this software management application is a must...
Overall this really help boost your dreams. Getting this software management application is a must have, even when starting up!
Pros
Effortless and easy for management of your school as a manager. Easy process for your students to sign up .
Cons
I would like to have an application (App) on my mobile via Google Play, or AppStore. No complaints.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome and Easy to Use Software at a Solid Price Range
Reviewed on 2021/06/17
Very positive experience overall. Customer service is amazing and I have no plans on changing...
Very positive experience overall. Customer service is amazing and I have no plans on changing software.
Pros
I really enjoy how easy it is to set up memberships, schedules, personal training and other sales using Martial Arts on Rails. Loads of flexibility for payments and how you choose tot run your business. We're a small, not for profit boxing gym so flexibility was absolute key.
Cons
I would like if there were a way to track athletes progress more a long with coaching plans so I could keep everything in one place more efficiently. Also, I know its not in the cards and it's not a huge deal- but would be amazing if there were an app.
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product with excellent service!
Reviewed on 2022/10/04
We handled all of our members, monthly payments, POS, leads, etc. with multiple spreadsheets and...
We handled all of our members, monthly payments, POS, leads, etc. with multiple spreadsheets and several different products. It saves us so much time and give us peace of mind to know that almost everything we need is in one place!
Pros
Aside from the ability to customize this software to meet our school's needs, the team is very responsive and always willing to answer any questions we have! They have even been able to implement some small new features within a few weeks to make our experience that much better!
Cons
There aren't many things negative about this software; the only thing may be integration with more apps. However as fast as they are improving, I wouldn't be surprised if that happened soon!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Martial Arts on Rails is THE Best Management Tool for Martial Arts Schools
Reviewed on 2021/07/07
The services provided by Martial Arts on Rails are amazing. We use it every day whether we check...
The services provided by Martial Arts on Rails are amazing. We use it every day whether we check for renewal dates, attendance tracking, belt promotions,
Pros
-Student/Attendance Tracking
-Billing/Invoicing
-Memberships
-Easy to set up and import data
-Affordable pricing for the software
-Amazing customer service
-Interactive portal for students/parents
-Highly customizable
+ So much more
Cons
There are little to no cons to Martial Arts on Rails. Even if there are bugs or questions contacting them will you get you a response very quickly and you'll be guided to a resolution.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Almost satisfied
Reviewed on 2022/08/13
I'm enjoying the experience. The software is making our business routine easier.
I'm enjoying the experience. The software is making our business routine easier.
Pros
Attendance tracking:
- Pros: you track everyone on the class that they belongs
Punch Card:
- Pros: We found a way to create a membership as "Punch Card" and it's working the remaining class pretty well.
Check In Report:
-We can see every student that checked in and their dates.
Cons
Attendance tracking:
- Cons: Some teenagers are attending adults class and there's no way to track their attendance on adults class counting attendance for new stripe or promotion on their belts.
Punch Card:
- Cons: We can't take the expiration date for future charges. We have to select a date for the next payment even if the remaining classes are not done.
Response from Gymdesk
Thanks for the positive review of our product, Yan! We're glad to hear you found it useful for your business. There is an option to have a session apply towards promotion in multiple programs by setting it to "All Programs" - if you need more help with setting that up, please reach out to our support and we'll be happy to assist you!
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Software and Amazing Customer Service
Reviewed on 2019/10/25
My experience has been great. We've grown to extremely quickly, and a big part of that has been...
My experience has been great. We've grown to extremely quickly, and a big part of that has been through our website contact forms. I can't say enough about the customer service and the simplicity of the software. Both are fantastic.
Pros
I chose this software because of the ease of implementation. Other companies wanted weekly conference calls to train me on the software. MA on Rails was very intuitive. I had no problems setting up my school. Any issue I have has been resolved immediately. Eran offers fantastic customer service. Customer service really sets them apart from larger companies.
Cons
I'd like some added features. You have everything you need to run your business, but there are a couple of things that would be nice to have. Expanded reporting and an app would be top of the list. The positives vastly outweigh any negatives.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommended Tool
Reviewed on 2019/08/09
Overall experience has been great with Martial Arts on Rails from the staff all the way through to...
Overall experience has been great with Martial Arts on Rails from the staff all the way through to the system itself, the support is phenomenal and you're dealing with real people so it makes communication much easier... I would highly recommend this to anyone no matter how small or large the organisation it makes sense to invest in something that captures your payments and manages the data for you so you don't have to do it manually!
Pros
The ability to tailor the belts to suit my academy and secondly that once setup its easy to get people registered and actively using the system.
Cons
None - I have no issues with the software or its capabilities!