MoeGo Reviews

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229 Reviews

- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great pet grooming solution for businesses
Reviewed on 2022/08/11
Moved from another grooming software package that went horribly wrong with an update. Moego took a...
Moved from another grooming software package that went horribly wrong with an update. Moego took a little getting used to as it was so far ahead of the other you could do so much! The migration was made so simple with the team at MoeGo, it took a few days to get all the data sorted - including adjusting phone numbers all for me when they lost the zeros. Since migration no-shows have dropped, I can manage the app much simpler and I have put a PC in the front of the shop to help the girls who do not use the app. Everything works perfectly. I 'd like to see more development on the integrations with things like Quickbooks, and will potentially trial online booking soon.
Pros
Amazing support teams
Really comprehensive mobile app
Easy transition from other software
Web page works well for bookings
Confirmation / reminders are always sent on time
Features constantly added
Ability to control multiple groomers calendars with varying dogs with ease
Cons
Quickbooks integration not for sole traders
SMS messages seem expensive for the UK
A lot of nice features such as review boosters and salary calculations require next level of pay service - which feels expensive when you're a small shop
Alternatives Considered
DaySmart PetReasons for Choosing MoeGo
Dreadful customer service at Savvy, broken app during "upgrade", price increases.Switched From
Savvy Pet SpaReasons for Switching to MoeGo
Team were responsive at helping migrate. Tested all apps and was easily the best.- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful Customer Service
Reviewed on 2023/07/06
It is very user friendly and saves me a lot of time
It is very user friendly and saves me a lot of time
Pros
I love the repeat scheduling options and auto reminders. It saves so much time
Cons
I do wish there was a option for a auto reminder one hour prior to the clients schedule. Some clients still forget even within 24 hours.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very unsatisfactory for clients - they have to pay to book!
Reviewed on 2023/04/07
Pros
Easy to book appointments. Lots of different functions
Cons
Clients have to pay to book. It is for everyone's benefit to book online but Moego discourage this by making the customers pay to book. We already pay a monthly fee to use the software as well as elevated stripe processing charges. We are actively looking for a better option that doesn't try and squeeze money from all corners.
Response from Moement
Hello Ryan,
I am sorry for the unpleasant experience. Just want to clarify, the booking fee is only applicable if you are using the prepayment feature. It is entirely optional, and the only purpose is to mitigate the risk on online transaction.
Of course, we are open to any feedback you might have and are very willing to improve our product accordingly. Please feel free to message us in the support chat or send an email if you have any further questions.
Thank you for your support and understanding.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best booking program
Reviewed on 2023/06/19
Out of all the booking programs I have used and tried, Moego is by far the best out there.
Out of all the booking programs I have used and tried, Moego is by far the best out there.
Pros
I love the fact that Moego is very user friendly and allows me to customize all aspects of my business needs from pet grooming to retail.
Cons
freezing up issues or unavailable network
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long time client, can’t imagine leaving
Reviewed on 2023/05/22
Pros
I love the fact that MoeGo streamlines everything for me. It’s simple to use and helps me stay organized.
Cons
Honestly, there’s nothing I don’t like about the program… Every time I’ve ever asked for a feature to be added they have been over backwards to do it. The customer service is amazing.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love ❤️ it
Reviewed on 2023/07/04
Moegoe saves me money with less staff, organization. Tax and payroll reports. Us stripe, square &...
Moegoe saves me money with less staff, organization. Tax and payroll reports. Us stripe, square & quickbook intragration! They rocken the software. Well done!
Pros
Pretty much everything, the moegoe team is very helpful and consider every request like they really care. 🙃
Cons
That I can't have the highest subscription at the rising star price
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
When you only want the best
Reviewed on 2023/05/20
very positive. We throughly examined all the options, we know we wanted to the best service because...
very positive. We throughly examined all the options, we know we wanted to the best service because we intend to have the best pet grooming service ourselves, so quality is critical. Nothing comes close to Moego in terms of quality, functionality and reliability.
Pros
Everything! And it gets better all the time. I like that I can reach a live person and have a real conversation about what we need or how to solve a problem. And they are continuously improving and adding to the service.
Cons
There are a few features we wish they had and we're waiting for them to be developed.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MoeGo
Reviewed on 2023/06/27
I have had MoeGo for 6 years and wouldn’t change to anyone else
I have had MoeGo for 6 years and wouldn’t change to anyone else
Pros
Drive time calculator it helps figure out how many appointments I can put in a day.
Cons
Desktop isn’t as user friendly as the moblie app
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MoeGo
Reviewed on 2023/06/28
Overall I have loved having MoeGo, my stress is much less and easier to run my business.
Overall I have loved having MoeGo, my stress is much less and easier to run my business.
Pros
MoeGo has made my job as a owner/groomer so much easier and less stressful.
Cons
MoeGo app doesn't always load fast, or it seems to have issues loading all the pet/client info when I don't have full phone reception.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Moego is a great system
Reviewed on 2023/06/19
I use Moego daily (all day) in scheduling, etc. for our 8 full time groomers. It is an easy,...
I use Moego daily (all day) in scheduling, etc. for our 8 full time groomers. It is an easy, functional & user friendly system.
Pros
Moego is very user friendly. We use it daily for our mobile grooming business.
Cons
I do wish that the app and the desktop version were exactly the same. As the admin I use the desktop version the most, but when training new groomers (who solely use the app) it is difficult to show them many things without using the app as well. There are also many little things that I hope are implemented soon that would make my daily use better.
- Industry: Newspapers
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MoeGo
Reviewed on 2023/05/21
I love it , has helped me a lot and get organized. Thank u Morgo
I love it , has helped me a lot and get organized. Thank u Morgo
Pros
This program has helped me a lot , it’s really organized , easy to use , love the fact that the program helped me a lot to get connected with my client
Cons
The part that I don’t like from the software is that I’m not able to download a picture or a flyer for the mass test
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10 out of 10
Reviewed on 2023/05/18
Pros
The whole thing. The system is very user friendly. I’m not a tech savvy but I can use it without stress. Such a professional team when I have a question they respond back so quick.
Cons
I wish if they have an unlimited text so I don’t have to keep tracks on messages.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great App for pet industry
Reviewed on 2023/06/02
Great, will use this product for a long time
Great, will use this product for a long time
Pros
How easy it is to figure out most of time.
Cons
You can't change the message and save it for future use when you send someone an invoice through message. Not a big deal though
- Industry: Veterinary
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Moego is the way to go!
Reviewed on 2023/05/18
Pros
What I love about Moego is that it is easy to use. It sends reminders, agreements, and scheduling to customers, and you can have the option to book online.
Cons
I honestly haven't found anything I don't like.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2023/05/19
Wonderful
Wonderful
Pros
Ease of use! Extremely user-friendly and easily integratable with Square
Cons
Needs to be more customizable as far as running reports, and only being able to use excel. Would like to be able to use or integrate with different programs.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software
Reviewed on 2023/05/21
Pros
So easy to manage the calendar, I love the online booking system which made my life so productive, Two ways text messaging. And the system hasn't been down not a single time.
Cons
Absolutely nothing. The system covers all my business needs
- Industry: Veterinary
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Moego
Reviewed on 2023/04/19
Moego is my virtual assistant. It saves me time by weeding out people who would waste my time...
Moego is my virtual assistant. It saves me time by weeding out people who would waste my time making appointments that they have no intentions of keeping. People that don't confirm get cancelked. If yhe program would that part, I would be a happy camper!
Pros
Online booking, and reminders. This use to slow me down trying to make reminder calls at the end of an exhausting day.
Cons
I would like to know my analytics,but that is an additional fee.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Total Game Changer
Reviewed on 2023/05/18
Amazing!
Amazing!
Pros
Ease of scheduling, reminders for clients and message service
Cons
I would like to see when one of my employees schedules an appt. This option used to be avail but with upgrades it went away
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MoeGo! A must to run your whole Grooming Business!!
Reviewed on 2023/05/11
Pros
MoeGo is the very best software for dog grooming! We own a grooming salon and are growing so fast. MoeGo is having no problem keeping up! We recommend it to any groomers in our groups who are looking for a new way to organize and run their grooming business. AND...The customer service is excellent. I have never had to wait for more than a minute for my question be be answered! Use MoeGo...You will not regret it!!
Cons
There is really nothing that MoeGo does not do wonderfully!
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MoeGo helps my business
Reviewed on 2023/04/29
MoeGo has been very helpful for my business. I like the appointment scheduling and tracking, auto...
MoeGo has been very helpful for my business. I like the appointment scheduling and tracking, auto reminders, payment processing and seeing everything for my clients/business in one place.
Pros
I like the ease of setup, online demos and demo walkthrus, quick customer service, and most of all the ability for online booking and appointment management.
Cons
The messaging feature. I pay for the mid-grade level of the app and you only get 900 SMS texts a month which include all automated messages from your business to the client and all two-way communication (singular or mass texts) to the client as well. If you go over the 900 you are forced to buy more texts. This is my first month on MoeGo so we'll see how it goes.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Product!
Reviewed on 2023/05/11
This app is a life saver, I can't imagine running my business without it.
This app is a life saver, I can't imagine running my business without it.
Pros
The auto-reminders make my life so much easier!
Cons
I wish there was a way to auto text the customer the receipt after checkout (instead of email).
- Industry: Architecture & Planning
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unorganized to organized
Reviewed on 2023/04/28
Pros
This has helped me keep all my appointments in one area. I love the features that keep improving,the customer service is amazing.
Cons
I don’t have anything about MoeGo that I don’t like
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MoeGo is Awesome!
Reviewed on 2023/05/04
Pros
MoeGo makes it so easy to make appointments, communicate with clients through text and check clients out to pay.
Cons
The main thing for me is I would like to be able to select the amount of dogs and time slots I book in a day, but MoeGo's features make it so I can work around that.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software
Reviewed on 2023/05/09
Pros
SMS t clientsReportsOnline booking capabilities
Cons
Could be a bit cheaper. There has been bugs before but they have fixed them
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MoeGo
Reviewed on 2023/05/10
Pros
MoeGo is very helpful in organizing employees days on a calendar for the team to review and scheduling customers.
Cons
Every time I look at a message it automatically "reopens" the message and sends it to the inbox. I wish it was only opened if there was something necessary to complete for the client.