Moego goes with me everywhere
It Has improved my productivity and scheduling immensely I’m able to schedule the whole year out
I like I can keep up to date on my schedule and clients wherever I go. My files are with me, I can communicate with my client. I can fill a spot easily if there is a cancellation. I can easily move appointment from one groomer to another.
If I Im in a dead spot no access. I can see when clients communicate other my groomer but not what my groomer says without opening it up
If I wanted to take a week off I wish my repeat appointments would drop down one eeek to avoid holidays and vacations
It doesnt notify me when someone cancels their appointment when it asks to confirm appointments. Need a tab for Veterinary contact and place to write medical issues
my personal assistant !
i really enjoy the app and how responsive the cudtomer service is when I need it.
I had just opened my Mobile dog grooming business. I was the only one there to start up my company. I cant begin to tell you how thankful I am that this app was outy there I tried several with only added frustration to my stressed life. I couldn't seem to keep up with everything. I found Moego through Googling "Mobile grooming app" OH MY GOSH!!! This app saved my life and got me to 5 employees strong now! This app does everything from schrduling in the same area so I dont drive all over the state lol to reminder CALLS and texts get sent out to avioid cancelitions due to the customers forgetting.
The price to add another Bus is a bit pricey for it to do the same as it has been doing. I was hoping it would keep track of the mobiles I use. Like mileage and maintenace. Whos in what unit for that day etc
I love how easy it is to make appointments.
Deletes notes and not sure why. Some of my clients, expecially clients with multiple dogs, I have to remember what I have done on them. Very frustrating.
Response from Moement
Hi Frances, we are sorry that our app delivered such bad experience for you. our team is working hard to track issues you reported here to stop this issue from happening again! we keep updating features to meet clients progressive demands so that there might cause some issues during the process. Please also feel free to contact Lily, she's always there and will support you along the way. we appreciate your trust and your business with us:) Thank you!
Could be better
I switched from 123 Pet thinking this would be a better program. As I feel 123 Pet is outdated however, this program is costing me more than 123 Pet. It could be really great! But I feel they are not groomers, and do not get what we need or do. I took 3 years to find another program, and I wish I would have done more research on Moe go. As I'm starting to think I should have gone with someone else.
I like how easy it is to use. I like the online booking, and app for my clients.
1. You can not book multiple dogs with different groomers. With that if you break up the appointment with multiple groomers, you can not check out with one ticket.
2. You can not split payments, meaning 2 different CC or CC and cash payment
3. It is hard to fix time clock mistakes meaning if a employee forgot to clock in
4. Support is through email, and by time you get a response you have moved on
5. The calendar is very boring, and hard to see a difference between blocked gray and the white of the calendar. I know that I can color code those but who has that kind of time.
6. When you check out with a CC on file you have to ask if they want to tip the groomer, before you process the cars. The client should be able to tip after they see the price.
7. If clients want to rebook multiple appointments, once you have rescheduled all of them you need to go back and make sure you haven't double booked yourself. There should be an alert that there is already someone schedule at that day and time.
So simple but full of features
I’m very happy with this software. I tried another that has been around a long time and they fell short! I don’t know how I survived without MoeGo.
The ease of use! It’s very simple and quick to enter in new client information or to create an appointment. I love that there’s a place for vaccinations and a reminder option.
The price jump for 2 way messages is pretty steep. I don’t send too many so $30 is a lot. But it’s so handy to stay in one app instead of switching to my phone to message a client.
The whole package
Great experience with MoeGo so far. No need to always back up our information, or go to multiple places to find it. Great that all my employees can view their schedules and I can empower them to take ownership of their grooms.
I like that it is designed for groomers. Everything in this software is useful for my business. It has scheduling, messaging, client information and storage, appointment information, employee management, and more. It's very comprehensive. Easy to transfer over all our customer info. The customer service is phenomenal, responding quickly to questions or concerns. The development team is always taking suggestions and adding them to the software. I highly recommend.
There are few cons because every time a groomer expresses something that is difficult, they work to fix the problem and make the program easy to use. Like any new software there is an adjustment period for it to be used fluidly, but now that we've been using more than a year I don't know how I did without it!
Convenient, does it all
Overall experience has been really great. I have saved time by not having to call clients myself to remind them of upcoming appointments. The software is user friendly and easily taught to new employees
I was looking for a software that could send out reminder texts and phone calls to my clients. I love being able to see when someone confirms or cancels an appointment.
A few minor issues: I hate having to go back and forth between screens when messaging a client and trying to find the best appointment time for them.
Amazingly helpful app!
I like that I finally have a lot of free time because I don't need to send the reminders about tomorrow's appointments or make a booking for a client as it can be done online or looking & calculate the day/week/month sum or see who is lapsed client etc
The customer service is great too & very helpful! Thank you guys!
I would like also to have an option to see all bookings when you look at the monthly option (not individual groomer bookings) & maybe to see in reports the pay slips for the workers.
Great foot stylist
I absolutely love MoeGo. My clients appreciate the automatic reminders I can set up and I enjoy the daily summary email. Overall, I’m so glad I found MoeGo.
None. So far I have found that any potential issues can be handled with faq or customer service.
good reliable product
Use of MoeGo for our growing business
By far, MoeGo is a step above and beyond my manual ways of trying to manage my schedule via google calendar excel spreadsheets!! I love the mapping, route, messaging features that allow my staff to do their jobs really well. From a Command Center point of view (using mostly the desktop version), it is seemingly neglected. I've worked my way around it and still enjoy the features it provides. And I know that down the line, update and changes will be made to improve as I've seen in the past.
The software keeps me and my staff organized better by assigning appointments to certain staff. Allowing me to interchange the appts between staff is a breeze and I LOVE the fact that everyone messages from the same system and phone number so it keeps the communication internal.
As I grow, I find the functionality of the desktop version (which i use to manage all the staff from our headquarters) is somewhat lacking. Our hours are 5am-8pm and the calendar view does lot let me see 5am.
Also, I have 4 mobile units and 13 staff members and the software shows every staff member every day whether they are "open" or "closed" I have some staff members who only work once a week but show up every day on the calendar view. Since I have so many employees, I now have to scroll left and right to see my appts on a single day, which makes scheduling quickly a hinderance. I would recommend having staff members ONLY show up on days they are labels as open under their staff profile. That way I see the whole day on one screen.
Small frustration, since I am at headquarters on the desktop while my staff are out on the mobile app, if I am in the appointment creation screen and anyone messages through moego, it clears out the appt mid-selection. I've learned good and bad times to create or adjust appointments, but its a frustration nonetheless.
As a mobile groomer, this app is worth more than every penny spent and customer service phenomenal.
It saves me time which saves me money. Above all it keeps me organized, professional, and sane!
They actually listen to their customers, upgrading the software to fit our needs as requested. Saves time with smart scheduling, doing confirmation reminders for you, and condensing everything you need to run your business in one app, which saves you money and sanity. They have different plans to fit your needs and you can switch it up on busier or slower months. Literally everything is in one place- calender, map/directions, messaging, client info and work notes, invoices made paperless, and now they even offer online scheduling. You have full control of every setting customization. You can also check out reports and charts to help optimize your business. And it will send out a "rate our business" which will direct clients where to leave great reviews or help fix any issues before they become problems. Any mobile groomer is seriously losing out without this program.
My only issue had nothing to do with the software, but more so with me moving from completely paper to technology. There was a learning curve for me, but it's easy to catch on when you get in and pay around on it. They offer to transfer all your client info from one program to another, but mine was only on paper, so it was a long and tedious process to add everyone. Once that was set up, it's been a breeze. There's so much this app offers, I'm sure I don't even use everything yet to its fullest potential.
Response from Moement
Hi Heather, we will always be your side to help you get familiar with MoeGo!
it's great for accessing a LOT of info on your clients and their pets quickly. Rescheduling and rebooking are a breeze and the notifications feature is great for keeping clients in the loop.
I bit the bullet and PAID for an app for my mobile grooming business. I'm glad I did! Both the desktop and mobile versions are very robust, but I prefer the mobile version. I like that you can access notes on your grooms, upload a picture of the pet, and add notes to both the record and the individual appointment. I like that you can text or call via the app and the ease in changing an appointment or rebooking is unsurpassed! I'm new to mobile and still filling my client list but I look forward to utilizing the automatic scheduling feature that will locate upcoming appointments in the same area and drop the appointment I'm booking into a slot that makes the drive more economical. I'm sure there will be a lot of data generated once I fully utilize all of the features, and I can't wait to see how my business grows in real numbers! Thanks guys!
The desktop version requires appointments to be made for each pet separately, where the mobile app lets you pick and choose the pets from a list, as well as the services each of those pets will receive, prior to setting the date and time and automatically factors in all of the times needed for all services in 1 fell swoop.
Response from Moement
Hi Kay, Thank you for taking your time leaving us a review! We've allocate more resource to desktop product and will make it much better soon to make it as great as our mobile apps!
The best mobile grooming software available!
MoeGo has been fantastic. I started my business and initially went with a different software-it was right before MoeGo came out. I tried contacting that company to suggest things that I needed. There was no response. I was using a pencil and paper book and that other software. With MoeGo, I was able to ditch the paper book and have everything I needed right in the app. It’s very easy to use, you can get directions and contact the clients right from the app. And customer support is amazing.
It’s very user friendly
Customer support is amazing, they listen to what their users need and accommodate.
I wish there was a space next to the pets name after you check the pet in for grooming notes. Or if whatever pets at that house were selected, the pets name would automatically drop down to the ticket notes for that day. It would help with multiple pet households.
Love this software
Moego is a great value. It has saved me from a lot of work that I used to do manually like appointment reminders. I like that I can organize clients & routes so easily. The electronic signature capture for my policies saves me from having to keep up with paperwork.
There's really not anything that I don't like at this time.
Finally an easy and quick scheduling app for mobile users!
From the start everyone has been prompt and pleasant in answering my questions. The ease of use, time saving. I don’t have to do reminder calls and spend time texting the clients of their appointments on my time off. Major organizational and time saving app!
I love this app! I was able to start booking and tracking routes the very first day on the road. Start up was fast and easy. Was able to import contacts and start booking right then. I can move between functions with ease. Was able to book with out a bunch of steps. And being able to send an agreement of polices to be signed amazing! Love this app.
Cell service providers can cause slow downs of app. Bouncing between towers can cause frustration, but that’s the same with any app. I would say that there is nothing wrong with this apps programming.
MoeGo is a great choice for Mobile Groomers on the go !
Overall my experience has been good. Would love to see more in depth “how-to” videos. Sometimes we as users find the answers to our questions via the Facebook users group, versus contacting MoeGo. Would love to have a reward program for enhancements that users suggest, if and when suggestions implemented the user get rewarded with a month or months of subscription fee credits. This fee credit would be based on the value their suggestion has improved or brought ease of use or value to the software end users.
Ease of use ! I choose to import my customer from my iPhone contact. Then simply add the dog information. Right then you can add an appointment. Checking in a clue is a breeze! Then when you’re ready to check out your client simply click “check out”. The software walks you through the process. Then you can email the invoice rebook the appointment and ask for review all with a press of a button.
Working with the mapping is a challenge. I’ve experienced long delays in response to a question, problem or challenge at times. In addition there is a language barrier when it comes to explaining problems, glitch challenge I’ve encountered.
The best app for groomers. Now booking is so easy and efficient.
Easy to schedule with the pease of mind the our appointment are close to each other
Have record of each conversation with my clients
Be able to charge the client at the moment to increase my cash flow
Be able to see my last appointment date and notes for each client in the main page
Find clients around with one click.
After using this app, I cant believe how easy it was to schedule my clients. I was able to book clients more accurately. Using there map it shows the distance between each client and about how long the travel time will be. If I am running late or early i'm able to communicate by messenger, with a fast response time. I've been able to book more clients within my day. My clients are happy and so am I.
Response from Moement
Thank you Nelson!
You are Great!
I don’t have to worry about calling back to remind customers appointment. Just you click and the message goes through. It will be nice to do the same thing with a line home phones...
When you check out and try to reschedule because the customer decided to cancel the appointment at the last minute or for any other reason you need to check out without doing the service and not charging. This happened to me I check in with a customer and he wasn’t there so I Check out but I wasn’t enabled to reschedule for the next week.
Mobile grooming success
No more missed reminders, it’s stopped my no shows by 98%. Live the book online option too
I started using Moego over a year ago and today I don’t know how I ever lives without it. It saves me time from doing reminder calls, routing the appointments for efficiency and replaces client cards if they get lost or damaged. My groomers know their schedules, can block off days and keep track.
The only con was putting all the client info in when we started. It was a bit time consuming. But not entering info for new clients is easy!
We would not be as successful as we are without the use of MoeGo. They have helped us understand the importance of routing, rescheduling, and client communication.
We like MoeGo because of their ability to improve their functionality coming from patron ideas. They are constantly “under development.” This shows that the business is investing in themselves.
Is wrong to say that they are always “under development?” There seems to be a laundry list of improvements, and some take more time than other. The payment options should occur through MoeGo. Rather than going out of MoeGo to Square, then back to MoeGo when the client pays. Our Multivan business is posing some concerns with MoeGo.
For dog grooming, there is none better
There is no better app available to use for mobile grooming. Just a pity, we in Australia do not get the same benefits as everyone else.
How easy it is to find what you need and using that function. The overall features, making it the perfect dog grooming app.
Not all features on the app, are available in Australia even though we pay the same as countries it does work in. Texting via the app, is available but then you can not utilise all the same in app functions like the 'ask a review' option which has follow up auto prompts.
Easy to reach clients
Overall learning this program was easier than I thought and I like the 24 hour reminder.
I really like having my schedule on my phone. I can message my clients to change appointments and it’s so easy to use.
I’m not fond of making appointments on the laptop. It takes a lot longer to navigate then it does on my phone.
Extremely quick response from customer service, and an extremely encompassing software!
The software (as it is web driven) works based on your internet connection... however it is extremely responsive, easy to format, intuitive, and easy to use. It is also extremely easy to customize your pricing and services.
The rep has been extremely accessible to help me fix glitches etc. which have happened usually largely due to my own error.
Still some growing pains, but the support team is extremely responsive. It is geared largely towards mobile groomers, however, its features tailor easily to storefront.
Response from Moement
Thanks Chris. Your support will always be our biggest motivation!