Excellent Customer support, easy to use software
Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.
Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).
Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).
You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.
Single use sites should be fine but chains may find this is frustrating.
The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
Essential business tool
We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.
*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.
I LOVE THAT IT IS WEB BASE SO I CAN USE IT AT HOME OR ANYWHERE I GO. IT ALLOW ME TO BE THERE FOR MY TEAM EVEN IF I'M NOT AT THE OFFICE.
VERY USER FRIENDLY, EASY TO MAKE CHANGES, AMAZING HELP CENTER ANY QUESTIONS YOU CAN THINK OF IT THERE WITH STEP BY STEP INSTRUCTIONS ON HOW TO.
NOTHING TO BE HONEST. KEEP ON DOING WHAT YOU DOING ROLLER!
Roller was the right choice.
Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.
Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.
Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.
Cant get better than this!
Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!
This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!
Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!
Even better than we hoped for!
ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!
It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.
I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.
The Leader In Entertainment Centre POS
The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.
The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome
Response from ROLLER Software
Thanks for your feedback, Matthew. We appreciate it.
I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.
Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.
For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.
Good system, although missing a few features
Great system, amazing customer service, with the lack of features letting down the software. Overall, I like the system.
Ease of use - Roller is very easy to use.
Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc.
Some basic features are lacking and the time frame and price for new features is too much.
Roller Software Review
Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.
It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.
Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.
Using Roller as a trampoline park
If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion.
Especially the customer service (support and integration) does an ace job
- We really like the Roller support (quick responses, solution oriented feedback)
- Roller understands our business and you can experience that expertise in the software
- Roller releases new features quite often and "thinks ahead of the market"
- language translations are currently not available for every feature (Roller is working on that)
- some stability issues with the payment providers (Adyen in our case)
A simple and easy intergration!!
I'm so glad we chose Roller as our software provider. They provide excellent customer support and i would recommend Roller to any business.
Very easy to use. Products can be uploaded within minutes. You can start selling instantly!
It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.
Great solution network wide!
Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner.
Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.
Basic features are considered additional, a lot of these would be unnecessary with the development of an API.
Response from ROLLER Software
Hi Steven. Thank you for your feedback.
Roller Software - Go Air Cardiff
Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too.
Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it.
Roller has been a revelation.
An excellent system that makes our business run a lot smoother and more professional.
Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too.
Sometimes the waivers coming through to the system is slow
Overall great product and company to deal with.
I feel the benefits of being able to produce gift cards and track balances now we have implemented it.
The customer support are exceptional. Always a pleasure to speak to and always find a rapid solution to help you out.
Easy of use. Able to train up staff very quickly. Not a complicated system.
Very little I don't like as they are always on the other end of a phone call for advice.
Easy, Fast and efficient
Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!
Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!
Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.
Easy to use
Easy to teach others how to use
Good support (online & over the phone)
Web browser instead of application
Flexibility of Roller to improve for your business
There is not a lot to complain about when it comes to Roller. Even if you have an issue they can most likely make an update to accommodate it.
FOBX - Marketing Manager
Really enjoy using it.
I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes.
I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc
Great Management system
Roller has wide range of services from booking, reports, integrations with Google analytics, etc.
Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite.
Loyalty cards which they are working on it
Great software with some deficites for individual improvements
Easy to learn and use!
Roller Software has been great for our business. I can access it from anywhere to make any necessary changes/edits. It has enabled us to check in guests quicker than our previous software, which makes the customer experience even better!
Love that it is a web-based software program! The POS is easy to use and train employees on. It enables us to check in guests quickly and provide a great experience for our customers!
Cash out procedure in POS is not as simple as other programs.
Powerful software with ease of use and productivity at the forefront
We have been thrilled with making the switch to Roller. They listen to us as clients and our ideas are valued and have been put to action to improve their software and our end user experience!
Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations
Gift cards need to be categorized as a product that can be discounted like any other.