ROLLER Software Reviews

Pros

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Pros

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Cons

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Pros

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Cons

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Pros

VERY USER FRIENDLY, EASY TO MAKE CHANGES, AMAZING HELP CENTER ANY QUESTIONS YOU CAN THINK OF IT THERE WITH STEP BY STEP INSTRUCTIONS ON HOW TO.

Cons

NOTHING TO BE HONEST. KEEP ON DOING WHAT YOU DOING ROLLER!

Pros

Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.

Cons

Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

Pros

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Cons

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Pros

It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Cons

I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Pros

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Cons

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Pros

Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.

Cons

For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.

Pros

Ease of use - Roller is very easy to use.
Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc.

Cons

Some basic features are lacking and the time frame and price for new features is too much.

Pros

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Cons

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.

Pros

- We really like the Roller support (quick responses, solution oriented feedback)
- Roller understands our business and you can experience that expertise in the software
- Roller releases new features quite often and "thinks ahead of the market"

Cons

- language translations are currently not available for every feature (Roller is working on that)
- some stability issues with the payment providers (Adyen in our case)

Pros

Very easy to use. Products can be uploaded within minutes. You can start selling instantly!

Cons

It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.

Pros

Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.

Cons

Basic features are considered additional, a lot of these would be unnecessary with the development of an API.

Pros

Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too.

Cons

Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it.

Pros

POS and Reports. Flexibility in customising products.

Cons

Sometimes the system is a little slow.

Pros

Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too.

Cons

Sometimes the waivers coming through to the system is slow

Pros

Easy of use. Able to train up staff very quickly. Not a complicated system.

Cons

Very little I don't like as they are always on the other end of a phone call for advice.

Pros

Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!

Cons

Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

Pros

Easy to use
Easy to teach others how to use
Good support (online & over the phone)
Intuitive
Fast
Web browser instead of application
Flexibility of Roller to improve for your business

Cons

There is not a lot to complain about when it comes to Roller. Even if you have an issue they can most likely make an update to accommodate it.

Pros

I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes.

Cons

I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc

Pros

Roller has wide range of services from booking, reports, integrations with Google analytics, etc.
Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite.

Cons

Loyalty cards which they are working on it

Pros

It is very easy to use, has a very good and functional design and offers a wide range of functions.

Cons

It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made.

Pros

Love that it is a web-based software program! The POS is easy to use and train employees on. It enables us to check in guests quickly and provide a great experience for our customers!

Cons

Cash out procedure in POS is not as simple as other programs.

Pros

Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations

Cons

Gift cards need to be categorized as a product that can be discounted like any other.