ROLLER Reviews

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Ease of use for basic daily features that my staff use daily.

The online site can not be customized for customers. It is difficult to search products.

Clear menus
Screens not super busy or flashy

I dont like how u have to swap between vm and pos when dealing with future bookings.
Events can not be swiped to get to next 1 the mobile version is impossible to use

ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution.

If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost.

I heard a lot of places are starting to use it.

Not user friendly
Can't save credit card info for parties
When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

Easy if use, setting up production and getting them online

Implementing items not needed for our venue and some reporting features with the pay more get xyz

Ease of use, easy to teach new team members. Fast and efficient in most areas. Also great support system dor learning or fixing issues

The customer search system can be poor and not find customers.
Also our find location database isn't very good for when people are entering their address.

The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from [sensitive content hidden] is like no other, she is very on top of things and always has quick response times when we email with questions.

The reporting and forms aspect I would like to see updates in.

Easy and simple to use at work. Very effective and proffesional.

I have nothing bad to say about roller at all.

Simple till system, easy to use - easy refund process too. Great for ticketing - generates a QR ticket to customers email, which can also be added to their wallet. Scan on arrival and it brings up all booking details to check them in.

Not a report option to give a business what it needs in one. Have to use multiple reports to gather your weekly takings etc. Not the easiest of systems to set up. Over the phone payments not as simple.

Easy to use for everybody. All of my employees like it

Reports can be more specified by product

Helps us organize parties and schedule them and get the customers what they want easily

Not being able to assign multiple people to orders

Easy to click a product and price. It also tells you the change and you can take dual payments.

It often freezes when it needs updating in the middle of the day

Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.

Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned.

The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.

I love roller as I can add our own graphics and text to advertise our products.
I love the ease of sending passes. the digitization is so easy and helpful.

I think setting up some of the events and schedules is pretty complex....yet I am yet to see a system that has figured this out too, so complex but after some time you can work it out.

The ease of use of this product is a key feature for our business. Combined with the onboarding support from Roller which was excellent. I felt supported throughout this journey. To be honest we haven’t needed roller since this point as the system has worked flawlessly, but I know they are there if required

None to report. The initial setup is a little pricey but long term worth it

Roller is easy to use, has loads of useful features and is very customisable to fit most requirements for visitor attractions. The integrations and API connectivity helps to link other systems.

Costly add ons such as the mobile check in device. The app should work as well with any android device.

Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!

Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

It is very easy to use, has a very good and functional design and offers a wide range of functions.

It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made.