Cross-platform Patch Management for all sizes of enterprises
4.4/5 (39 reviews)Pros
Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly
Cons
While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.
Hello Luke,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you. We are sorry to hear about your
experience with UK support time. We do have a team exclusively working in the UK time
zone to address tickets.
Patch Manager Plus is now brimming with a lot of features to enhance your patching process.
Do let me know if you'd like to have a personalized session briefing you about the
enhancements.
If case of any queries to be resolved, you can let me know or drop in mail to
[email protected]
Cross-platform Patch Management for all sizes of enterprises
Pros
ManageEngine Patch Manager Plus is easy to implement solutions for patch management for Windows system works quite well.
Cons
I think that the technical support model can be improved. The system also has too few reports and dashboards with aggregate information.
Hello Rafael,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you. We have also taken your feedback and
are working on the report module. Also, the 'All Patches' view will offer different reports
based on patches, vulnerability status, health of systems, etc.
If you are not satisfied with support, do let me know if you'd like to have a personalized
session to resolve your issues fast or for a small briefing of all our new features in Patch
Manager Plus.
If case of any queries to be resolved, you can let me know or drop in mail to
[email protected]
Cross-platform Patch Management for all sizes of enterprises
After a bit of a learning curve to get setup and deployed, I set a daily job to roll out updates. After a few days I found that it had got through the workload and updated the clients effectively. It continues to manage the patching with little involvement from me. The only niggle is that it does leave servers pending a reboot, on occasion. This is not a slight on the product however, and it does empower you to do the reboots through its interface.
Pros
Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.
Cons
Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!
The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.
Cross-platform Patch Management for all sizes of enterprises
This has helped us manage our patching, servers have been awesome, end user workstations can use some improvement.
Pros
Great product for patching servers. Solid list of supported products and related patches.
Cons
Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.
Cross-platform Patch Management for all sizes of enterprises
Pros
ManageEngine Patch Manager Plus very well updates Microsoft software like WSUS, but also allows us to automatically update other software. Software installation is also great.
Cons
There really is not much that I do not like about ManageEngine Patch Manager Plus but technical support is at a very low level.
Cross-platform Patch Management for all sizes of enterprises
Great all around. The program has been out for a while and it very polished. There have been instances where I needed support and was able to get it very quickly, which is very nice.
Pros
It is very easy to setup and use and it costs next to nothing which is a huge plus. It does 3rd party updates which WSUS does not do, so it is a great package.
Cons
I cant think of any deal breakers. The software doesnt constantly need to be updated and seems to be rock solid from my experiences.
Cross-platform Patch Management for all sizes of enterprises
Have all control of the devices
Pros
Do you have all whole pictire of the status of your device, the straight forward setup and function is very easy, you can have the status of romaing users and can patch many brands
Cons
Don have a kind of liveupdate to apply service pack to the server
Cross-platform Patch Management for all sizes of enterprises
PMP has become an essential administrative application which improves security and saves time and energy.
Pros
Automation tools. The 'Automate Patch Deployment' mechanism of the software is instrumental in maintaining secure infrastructure without sinking time into manually managing updates.
Cons
The setup, teardown, migration and maintenance of the software in an on-prem installation using built-in binaries and tools can be clunky and hard to understand.
Cross-platform Patch Management for all sizes of enterprises
Pros
It is very easy to set up and once you do, it pretty much runs itself. We are a smaller company so it took us about 2 days to set it up.
Cons
We tried to run it in AWS and had issues with downloading patches. We moved it to an on-premise server and it worked much better.
Hello Steve,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you. If you are still interested in running it on AWS, do let me know. I'd be happy to set up a personalized session briefing you about the setup and also about the enhancements we've brought to get the best out of Patch Manager Plus.
If case of any queries to be resolved, you can let me know or drop in mail to [email protected]
Cross-platform Patch Management for all sizes of enterprises
Pros
Management of devices. Adding clients. The GUI/web interface is great. The listing of patches needed is great too.
Cons
Support is very slow to respond. Considering it’s email. The product feels clunky when deploying software and configuring. Not very straight forward and again. Support is virtually non existent.
Cross-platform Patch Management for all sizes of enterprises
Pros
Easy to use and setup
Easy to upgrade
Latest Security News is very helpful
Cons
Problem with missing patches by severity
Hardly to know the network computers is up to date
Deployment Failed
APD policy recently changed but I will need to know more
Cross-platform Patch Management for all sizes of enterprises
Our business was using WSUS for patching, we found that it was lacking in major key areas. The reporting was lacking and hard to navigate, it did not support third party applications, and was not reliable for on the spot patching. ME Patch Manager Plus took care of all of these problems, the deployment was simple, automation was built in with no reliance on group policy updates, and we could install critical patches immediately.
Pros
Ease of automation and 3rd party patches.
Cons
Nothing other than having to pay for it.
Cross-platform Patch Management for all sizes of enterprises
We used to use WSUS which required constant fixing/uninstall/reinstall. It was a total waste of time. We installed Manage Engine and once setup it found many patches which WSUS didn't find and updated them without an issue.
Love the product.
Pros
Easy to use and setup.
GUI of overview of current status is simple and easy to see.
Many other features as remote control was very nice. It has saved us with the ability to connect to servers when RDC would not connect.
Cons
I had one support call which took longer than expected to get resolved. Once the remote session was done however the problem had magically fixed itself.
Cross-platform Patch Management for all sizes of enterprises
It has saved us a lot of time with updating our computers. It is nice to have one place to manage all updates for Windows and OSX.
Pros
Easy deployment of clients. Updates 3rd party apps such as Chrome and Firefox. We are now able to manage the updates of our Apple computers as well. It has made keeping our computers updated much easier while taking less time by the technology staff.
Cons
Takes a little while to get use to and figure out the interface. Not a real con as I just was trying to figure it out without any tutorials.
Cross-platform Patch Management for all sizes of enterprises
Pros
Remote Distribution servers, very easy to set the IP ranges for remote offices
Cons
nothing really. Everything is easy to use and understand
Cross-platform Patch Management for all sizes of enterprises
Windows update and software third party application
Pros
Patch and update the system
Cons
They cover a lot of software update
Cross-platform Patch Management for all sizes of enterprises
Pros
What I like best about the tool is the searching and testing of applicable patches.
Overall, ease of automation and third party patches.
Cons
Start up time was a little longer then expected (support was great for it).
The user interface throws a lot at you and can take a while to learn to navigate.
Cross-platform Patch Management for all sizes of enterprises
Pros
Support is great and the product is very straight forward.
Cons
Some functions can be clunky or not obvious.
Cross-platform Patch Management for all sizes of enterprises
Pros
Relatively straightforward to setup and there's a decent amount of functionality built in. Room for expansion but we can get the results we need with what's there currently
Cons
We did come across a few intricacies that weren't documented and came about because of the way we were trying to set things up. There were solutions to everything, however, it feels like this product just needs a little refinement to be top notch
Cross-platform Patch Management for all sizes of enterprises
Once Patch Manager Plus was properly tested and configured my only need is to review the reports that are in my inbox each week. If there are problems (windows related 90% of the time) I get pointed in the right direction from support and get the issue resolved.
Pros
A set/forget type of system!
Lots of flexibility
Great support
Cons
Took a bit to configure as there are a lot of options, not really a con, but worth considering for the less experienced.
Cross-platform Patch Management for all sizes of enterprises
Pros
patch management become very easy
online deployment for remote non joined domain
Cons
too many menues and required a direct access from selecting patch to deployement to pcs
Cross-platform Patch Management for all sizes of enterprises
We 1st time implemented the PMP in the production, as we used use Microsoft WSUS services & no third party patches were updated. Once we started using PMP, we could achieve less complaint systems in the production. Guess in another few months every systems will be 100% patched.
Pros
Easy way of deployment patches for client & managing the same.
Cons
Turn around time when we raise any issues with support.
SLA should be set.
Cross-platform Patch Management for all sizes of enterprises
Pros
Autimated Patch management using Cloud based technology
Cons
Just started using, so can decide the cons yet
Cross-platform Patch Management for all sizes of enterprises
Pros
This product is so easy to use. It has so much functionality and gets the job done.
Cons
The only thing at present, i would like to be able to initiate a software update scan from the web base gui. This has been submitted to the Manage Engine team.
Cross-platform Patch Management for all sizes of enterprises
Pros
The software lets you test patches before deployment to mitigate security risks as well as scan an detect endpoints to detect missing patches.
Cons
After testing and using this product their are no cons about it. It does what it says and is very easy to use.
Hello Brian,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you.
Patch Manager Plus is now brimming with a lot of features to enhance your patching process.
Do let me know if you'd like to have a personalized session briefing you about the
enhancements.
Also, in case of any queries to be resolved, you can let me know or drop in mail to
[email protected]
Cross-platform Patch Management for all sizes of enterprises
Make sure it's complaint with Cyber Essentials, as I'm not sure it is yet. That's a UK regulatory thing.