
ManageEngine Patch Manager Plus
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229 Reviews
- Industry: Higher Education
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Year In
Reviewed on 2021/02/24
We had a huge hole in not having patches for off campus computers. This solved it by being in the cloud and can talk to clients at there homes.
Pros
This software has helped us keep our software update to date for windows and 3rd party applications.
Cons
Since we are on the cloud version we only can push the latest OS since it uses the Online OS updater. It is not a bad thing just would like the ability to push other version of Windows 10.
- Industry: Defense & Space
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cost effective and comprehensive coverage
Reviewed on 2021/09/22
Patch Manager has reduced our labour effort in monthly "Patch Tuesday" rollouts hugely, and also improved coverage as only an Internet connection is required for patch application and visibility.
Pros
The simple cloud-based deployment and management has been a major benefit for us during COVID in the shift to hybrid working. Whereas previously devices required an onsite or VPN connection for patch application and scanning, now only an Internet connection is required. This means our time to patch is massively reduced and consequently security exposure also reduced.
Coverage of third-party applications is very good, and far exceeds the other products we looked at.
Cons
The inability to precisely schedule patch timing can be frustrating, and the conversion of Microsoft hex error numbers into signed decimal error codes is annoying.
Alternatives Considered
AutomoxReasons for Choosing ManageEngine Patch Manager Plus
Needed a solution that worked well for off-site machines and covered non-Microsoft productsReasons for Switching to ManageEngine Patch Manager Plus
Better coverage of third-party applications and flexible scheduling optionsResponse from ManageEngine
Hi Nick,
Happy to hear that Patch Manager Plus helped with the transition to remote work. Could you elaborate on your scheduling requirements? You can write to [email protected]
- Industry: Mechanical or Industrial Engineering
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall Good Product
Reviewed on 2020/07/17
Very good product for Patch Management Solution
Pros
Ease of use and help in managing spoke locations patching without impacting bandwidth and third party patching
Cons
Development is very slow, customers wish list need to be prioritized
- Industry: Telecommunications
- Company size: 501–1 000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease to Patch Systems
Reviewed on 2019/09/06
It's a great tool, where my L1 & L2 Engineers also easily deploy patches, Adaptive Interface, Ease to Deploy and automate the same. Some more reporting features needed like pre & post-patch report for Selective patches.
Pros
Adaptive Interface & Automate Patch Deployment
Cons
Reporting has to enhance more, where pre & post patches report for selective patches can be taken.
Alternatives Considered
AutomoxReasons for Choosing ManageEngine Patch Manager Plus
Cost & Integration with other Manage Engine ProductsReasons for Switching to ManageEngine Patch Manager Plus
As we have other Manage Engine products in production too. It will be an Addon with easy integration and workflow.Response from ManageEngine
Hello Sandeep,
Improving pre-defined reports in currently in our roadmap. You can add your requirements in the link below:
http://tiny.cc/reports-roadmap
In case of future feedback, you can write to us at [email protected]
- Industry: Consumer Electronics
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simplified Updates
Reviewed on 2019/11/12
I have been using this to perform windows updates and third party updates for software.
Pros
Ability to update many different products.
Reporting capabilities to see which machines have been patch and what ones still need patches.
Cons
Not able to add your own updates to the software.
Response from ManageEngine
Hello,
Can you elaborate on your requirement? You can write to us at [email protected]
- Industry: Wholesale
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trial Version Review
Reviewed on 2021/11/04
There are two main attack vectors that make up 95+% of all breaches; Social Engineering and out-of-date patches. This platform will help us mitigate patch management to keep our domain safer.
Pros
Very intuitive UI with a great onboarding meeting. Way more supported third party apps than the competition with an avenue for requesting more. Support has been phenomenal with live chat being the go to for any questions. Chat solves most issues with a ticket creation and followup if necessary.
Cons
I haven't got any at this point, very intuitive with great support
Reasons for Switching to ManageEngine Patch Manager Plus
Far more third party app support, Intuitive UI, and very cost effective.Response from ManageEngine
Hi Corey,
Thank you for the feedback. Glad to know that our product is helping you streamline your IT security.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cost-Effective Automated Patching
Reviewed on 2020/11/22
Positive so far, currently undergoing a trial but will be paying for the end product at the end. Take out their 30 day trial and see what you think, there's no harm in testing
Pros
Fairly easy agent deployment, also like the test & approve patches section and the fact that the patch deployment supports a much wider range of apps than just using WSUS / Intune alone
Cons
Haven't come across many downsides yet. For some of our team, they found it difficult to get to grips with policy administration because it can be very granular. Personally, I like this feature but it may not be suited to all (i.e. the "set and forget" crowd)
Reasons for Choosing ManageEngine Patch Manager Plus
Need I explain?Reasons for Switching to ManageEngine Patch Manager Plus
Price mainly, we wanted a cost effective solution- Industry: Computer Games
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Robust and easy to use
Reviewed on 2021/12/08
Pros
The interface is nice and easy to maneuver. Plenty of data / information regarding the systems. The only support I've needed was the documentation and "FAQ's" but expect the human CS to be as helpful based on other reviews.
Cons
Initial introduction felt a little over whelming (no wizard or initial configuration help) but that's not a real issue.
Response from ManageEngine
Hi Sandra,
Thank you for the feedback. We will take it to the concerned teams. In case of further queries/feedback, feel free to write to [email protected]
- Industry: Building Materials
- Company size: 501–1 000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy Patch Management
Reviewed on 2021/08/17
Pros
Patching simplified. Covers 3rd party updates, drivers, and BIOS in addition to Windows updates. It can cover Mac OS as well.
Cons
It can sometimes be difficult to create patching schedules for our production servers.

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent patch management solution
Reviewed on 2018/10/17
After a bit of a learning curve to get setup and deployed, I set a daily job to roll out updates. After a few days I found that it had got through the workload and updated the clients effectively. It continues to manage the patching with little involvement from me. The only niggle is that it does leave servers pending a reboot, on occasion. This is not a slight on the product however, and it does empower you to do the reboots through its interface.
Pros
Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.
Cons
Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!
The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.
Response from ManageEngine
Hello David,
Thanks for the detailed review! We're working on most of the points you've mentioned in your review right now to improve the product on all fronts.
In case of future feedback, you can write to us at [email protected]
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
1 month evaluation
Reviewed on 2022/01/20
Pros
Very easy to setup and start deploying the agents. Great to have the option to test and approve patches or just automatically approve. Easy to see available and missing patches and the health of the systems.
Cons
A bit of a problem with the Mac agent deployment at a large scale, we had to come up with our own script for it, it clearly shows Macs are not the focus. Some views have a delay in refreshing so you sometimes end up seeing a computer with Patch Completed status but with Patches Missing in a different tab, only to go to the systems tab and see that it says 0 for the number of the missing patches.
Reasons for Switching to ManageEngine Patch Manager Plus
We needed a tool that allows us to deploy third-party patches and MacOS updates because our existing MDM and RMM tools fail to do that properly. This tool gives us IT control and user convenience over when to restart and install the patches.Response from ManageEngine
Hi Silviu,
Thank you for the feedback. We will take the same to the concerned teams. In case of additional queries/feedback, do feel free to write to [email protected]
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Patch Manager Plus Cloud SaaS Capabilities
Reviewed on 2020/07/21
Security posture of Microsoft Endpoints for users working from Home was a big challenge as third party software was causing security non-compliance events and disrupting the M365 Conditional Access policies.
Since deploying ManageEngine Patch Manager Plus from the ManageEngine cloud portal our security posture for both Microsoft and third party software has become much better and we no longer experience non-compliant conditional access blocks because of out of date software.
Pros
The product is very well designed for an on premises Active Directory network. It will work with remote Azure AD only devices directly from a cloud SaaS subscription but encounters some limitations around Feature Update Packs from Microsoft for Enterprise editions of Windows 10. All security rollups are deployed transparently as if users were on the corporate LAN. Overall this is an excellent product and with a bit of refinement feature updates to adjust to Azure AD only attached devices it will become a very powerful tool for security posture enforcement.
Cons
It is not yet a seamless Cloud SaaS experience when using only Azure AD with no on-premises AD.
- Industry: Computer Software
- Company size: 501–1 000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Patch Manager Plus: A decent alternative to SCCM
Reviewed on 2019/11/21
Overall, I would say the product is worth looking into. They have good customer service, and the product works really well for non-prod patching, and gets the job done for prod patching.
Pros
The customer support for this product is really great. They offer a chat support, with immediate response for your issues. The product can be scaled to your needs. The product utilizes a third-party repository (Manage Engine's repository) for patches, so there is a sense of security there for the user that the patches being put into the repository have gone through a vetting process (They allow the user to further vet the patches as well, giving the option to 'DENY' a patch at any level). Works very similar to SCCM.
Cons
We run a multi-domain, multi-location, Active/Non-Active environment, and configuring and optimizing the product for this type of environment has proven to be difficult. The Distribution servers do not pull all active patches from the main server, it only pulls patches that are being pushed, at the time you push them. Since patch downloads impact production servers, we have to push patches during a down window, which makes distribution servers in this solution useless, as it basically just adds another unnecessary step to the process. For environments where this would not be an issue (Non-production customer facing environments), this would not be an issue.
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great deal for the money
Reviewed on 2018/02/01
Make sure it's complaint with Cyber Essentials, as I'm not sure it is yet. That's a UK regulatory thing.
Pros
Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly
Cons
While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.
Response from ManageEngine
Hello Luke,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you. We are sorry to hear about your
experience with UK support time. We do have a team exclusively working in the UK time
zone to address tickets.
Patch Manager Plus is now brimming with a lot of features to enhance your patching process.
Do let me know if you'd like to have a personalized session briefing you about the
enhancements.
If case of any queries to be resolved, you can let me know or drop in mail to
[email protected]
- Industry: Computer Software
- Company size: 501–1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Patch Manager Review
Reviewed on 2019/12/08
Pros
The software is much better than WSUS. The company is on top of updates and making sure that the latest Microsoft updates are available.
Cons
The lack of understanding how the program works from their support. Many times we would call in and their support would give help that was not relevant to our Cloud Hosted product.
Response from ManageEngine
Hello Troy,
We apologize for your experience with our support. I'll pass your feedback to the support team and ensure it is further improved.
In case of any future feedback, you can write to us at [email protected]
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Great for Server Patching, workstation patching needs some improvement.
Reviewed on 2018/09/21
This has helped us manage our patching, servers have been awesome, end user workstations can use some improvement.
Pros
Great product for patching servers. Solid list of supported products and related patches.
Cons
Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.
Response from ManageEngine
Hello,
I'll pass your feedback to the concerned team(s) and work on improving workstation patching.
In case of future feedback, you can write to us at [email protected]
- Industry: Consumer Services
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exellent patch management software
Reviewed on 2020/02/27
I would say the best thing about this solution is the support. I've dealt with many software provider. overall manage engine have the best 1st contact/ level 1 support.
Pros
The interface is thought through thoroughly, every option I could imagine it is already there.
Cons
Had to think hard about this one, can't saw that I hate anything really, however that automate patch deployment and test and approve took me a few hours to fully understand.
- Industry: Information Technology & Services
- Company size: 1 001–5 000 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best in the Industry
Reviewed on 2021/07/21
I don't think so , so far i am happy with it.
Pros
I am a patch manager of my organization, i have tested this tool last one month, we are in a situation to make all systems under software compliance policy, we tested few other tools as well, at last we choose manageengine patch manager, It is easy to use, anywhere accessible, not so much complicated. The features and functionality of the platform is just awesome.
Cons
Automated patch deployment makes our life easier, such a beautiful way to make systems under compliance
Alternatives Considered
Atera- Company size: 501–1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Software update.
Reviewed on 2018/09/09
Pros
ManageEngine Patch Manager Plus very well updates Microsoft software like WSUS, but also allows us to automatically update other software. Software installation is also great.
Cons
There really is not much that I do not like about ManageEngine Patch Manager Plus but technical support is at a very low level.
Response from ManageEngine
Hello Igor,
I'll pass your feedback to the support team and will ensure we improve all facets of our support team.
In case of future queries, you can write to us at [email protected]
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful and unexpensive software
Reviewed on 2022/09/29
Our experience for us is that manage engine is a time saver as you can manage all the infraestructure updates and remote control from one place
Pros
The easy to implement and the easy to use
Cons
Nothing, this software worth every penny
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patch Manager
Reviewed on 2022/05/11
Support is great and easy to use. Chat features great
Pros
Easy to configure, like that 3rd party apps are available to update as well as windows updates
Cons
Does everything as advertised, not sure what i would say a con is
Response from ManageEngine
Hi Jack,
Thank you for choosing Patch Manager Plus. We are happy to know that it has eased your patching process. In case of any future queries, please write to [email protected]
- Industry: Logistics & Supply Chain
- Company size: 501–1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Complete panorama of your devices
Reviewed on 2018/09/18
Have all control of the devices
Pros
Do you have all whole pictire of the status of your device, the straight forward setup and function is very easy, you can have the status of romaing users and can patch many brands
Cons
Don have a kind of liveupdate to apply service pack to the server
Response from ManageEngine
Hello Luis,
Can you elaborate on your query about service packs? You can write to us at [email protected]
- Industry: Civic & Social Organization
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great idea...but still needs work
Reviewed on 2018/09/18
Pros
Management of devices. Adding clients. The GUI/web interface is great. The listing of patches needed is great too.
Cons
Support is very slow to respond. Considering it’s email. The product feels clunky when deploying software and configuring. Not very straight forward and again. Support is virtually non existent.
Response from ManageEngine
Hello Joe,
We're constantly striving to improve our support process as well as the product and your feedback will only ensure we increase our efforts on these fronts.
In case of any future feedback, you can write to us at [email protected]
- Industry: Retail
- Company size: 501–1 000 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Patch Management at a reasonable cost
Reviewed on 2019/12/09
Great experience so far during the trial. Will definitely be purchasing this product.
Pros
Various deployment options are possible which allow for great flexibility for deployment, especially for remote office locations. The product is pretty well straight forward, assign the agents, select automated patch deployment with a configurable policy and you're off to the races. Patching works pretty well flawlessly. Finally, there is price. This is the best bang for your buck for a commercial product.
Cons
Documentation could use a makeover making things easier to understand.
Alternatives Considered
N-sightReasons for Switching to ManageEngine Patch Manager Plus
Price and ease of use.Response from ManageEngine
Hello John,
I'll definitely pass your feedback to my documentation team.
In case of any other feedback, you can write to us at [email protected]
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
review
Reviewed on 2022/05/03
overall good.
Pros
cloud based and can patch a laptop that is remote and not on VPN
Cons
patches take too long to deploy at times
Alternatives Considered
PDQ DeployReasons for Choosing ManageEngine Patch Manager Plus
wsus does not work at allReasons for Switching to ManageEngine Patch Manager Plus
pdq is not cloud basedResponse from ManageEngine
Hi Steve,
Can you elaborate on the cases that took too long to deploy, so that it can be worked upon? You can write to [email protected]