ipapi Reviews

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11 Reviews

- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and GREAT support
Reviewed on 2022/04/07
Pros
This API is incredibly useful for anyone trying to get quick location data, especially for customizing a web experience based on location. Ran into an issue and tried to troubleshoot myself for about 40 minutes before finally reaching out to support. I had expected it would be a day or two before receiving a response, but it was literally minutes and the issue was immediately resolved.
Cons
There was a small issue where my local development environment got flagged as suspicious activity. It was quickly resolved though!
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive Experience with Ipapi
Reviewed on 2024/09/24
Pros
Very flexible services, affordable pricing, fast customer support and efficient help. It helped us with re-directions for the website
Cons
Everything was perfect. There is nothing to complain
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible service
Reviewed on 2021/08/10
The customer support is really bad. I have sent 4 emails and made 3 tickets with reply.
The customer support is really bad. I have sent 4 emails and made 3 tickets with reply.
Pros
It does the job but there are cheaper options out there
Cons
The customer support is really bad. For the prices they charge, you would think you would get a reply when facing issues
Response from Kloudend
Hi James,
We take pride in our support and not responding to support requests has NEVER happened. Is it possible that you are confusing us with someone else (our domain is IPAPI.CO - note the .co in the end, it isn't .com). Customer confusion happens due to other services with similar names.
Our internal investigation shows :
- 99% of support requests received an initial human response within a few hours & 100% within a day (for our paid customers).
- We haven't missed any email and never stopped responding to subsequent followups.
- It's impossible that we would ignore 4 emails from a customer. Please see the other reviews here or on our website ipapi.co or on twitter.com/ipapi_co
To show our commitment to customer satisfaction we wish to dig deeper. We politely request you to share your invoice number at https://ipapi.co/contact/ . If we find that your support requests were unanswered, we would REFUND that month's charges.
We look forward to resolve this.
- Industry: Education Management
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service
Reviewed on 2023/06/23
10/10
10/10
Pros
The service they offer is exceptional. But even more so is their customer support. Rest assured that if you have a problem that they will fix it.
Cons
I guess just the error message I got in the first place.
- Industry: Market Research
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support team and quick implementation
Reviewed on 2023/06/07
We had some issues with the implementation, and the IPAPI team were incredible in helping us...
We had some issues with the implementation, and the IPAPI team were incredible in helping us resolve them. The issues were 100% on our side, and the team worked to ensure that we could quickly solve it.
Pros
Very simple and has a free tier that is quickly able to be set up. The support team is incredible and are very helpful to try to get solved. Easy to implement API calls.
Cons
We had to do external development since our team needed to create an API that we were able to use. This is just an additional cost that needs to be noted.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Superb support even for Free tier!
Reviewed on 2023/07/10
So far, so good. Will test it soon.
So far, so good. Will test it soon.
Pros
Responsiveness for a free account! Kudos guys
Cons
the API doesn't feel RESTful enough. Would've loved an OpenAPIv3 based documentation (swagger style)
- Industry: Information Services
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Online IP Geolocation services
Reviewed on 2021/02/08
Been an excellent experience. Customer support is top notch even with the free trial.
Been an excellent experience. Customer support is top notch even with the free trial.
Pros
Tried this product with free trial. It definitely suites my dev needs. Was running into an issue with query limits and reached out to [SENSITIVE CONTENT HIDDEN] @ ipapi who quickly resolved my issue. It's an awesome service for me as previously I was using outdated command line tools to do the same job which did not lend itself well to running in isolated environments. IPAPI made all these problems go away and even provided support to me even with the free trial which you don't really see anymore these days (most companies want subscriptions/etc before helping you.) If you need reliable geolocation data for IP addresses, these folks win hands down.
Cons
Haven't found any problems yet that couldn't be resolved either on my own or with the help of IPAPI support.
Response from Kloudend
We are delighted to know that you've found our service useful.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
IP Tracking Rating
Reviewed on 2022/08/26
Good so far, Since I only use the API feature, will research other features you are offering.
...
Good so far, Since I only use the API feature, will research other features you are offering.
10/10 for the support!
Pros
It's been long enough in finding some hard code functions on different tech stacks, and most of them are not meeting my requirements. I'm happy to find this API for faster development.
Cons
none so far since I am using this software in a short time
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect solution for up lookup
Reviewed on 2021/02/12
Perfect.
Perfect.
Pros
Lots of information is available for the ip. Also when I had the slightest issue they were overly responsive and solved it immediately. Very rare for an API that gives 1000 calls/day for free.
Cons
Documentation. I wish there was a page that gave you more information about all the potential results. Like what are all the country codes?
Response from Kloudend
Thank you for the feedback Konstantinos. We've started by adding a data repository with country, continent & currency codes here https://github.com/ipapi-co/data .
- Industry: Fine Art
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ChapleArtI_papi_Review
Reviewed on 2023/03/07
Ipapi Api interface allow me to get the information needed to properly market my products.
Ipapi Api interface allow me to get the information needed to properly market my products.
Pros
Integration with my existing software. Easy to use. The excellent customer support, even for the free version
Cons
I can't expect more, from this product, it is the exactly fit, I was looking for.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accurate, fast, and excellent customer service
Reviewed on 2021/04/23
We need to identify OUS users so that we don't email them with information about drugs that are...
We need to identify OUS users so that we don't email them with information about drugs that are approved only the US. This tool is great for that, and again, their customer service is superlative.
Pros
I find that the accuracy of this product is excellent. Other IP lookups had errors, but IPAPI does not. I found it easy to use, and did its lookups very quickly. And the customer service is amazing - they are super responsive and helpful. I over estimated how many IP addresses I would be processing, and they are giving me a refund. Can't recommend them more highly.
Cons
If you're not using an API, you need to use an executable, which could cause problems in corporate environments that lock down external software usage.