Omnify

4.4 (96)
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Booking Automation Platform for Sports, Fitness & Wellness!

Overall rating

4.4 /5
(96)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.6/5

88%
recommended this app
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96 Reviews

Beverly
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Product and Support

Reviewed on 2020/07/28

I have have had an outstanding experience thus far with the Omnify. When I first signed up, I had...

I have have had an outstanding experience thus far with the Omnify. When I first signed up, I had no knowledge of how the reservation system worked. I was so happy that Omnify offered the help session sign-ups and I signed up for several.

[SENSITIVE CONTENT HIDDEN] was assigned to my training sessions and he was an outstanding teacher! Because I did not have any experience with the system, [SENSITIVE CONTENT HIDDEN] had to start from the beginning with me. Even after I had read most of the articles on the Omnify site, I still did not understand a lot. [SENSITIVE CONTENT HIDDEN] reviewed virtually all of the features with me. He was patient and explained things in a way that I could understand. After our initial session, I scheduled at least two (maybe even three) additional appointments and [SENSITIVE CONTENT HIDDEN] helped me through. Once again, he was patient, answered all of my questions and explained additional features that would make things easier for me. [SENSITIVE CONTENT HIDDEN] was outstanding and is a great representative for Omnify!

I also want to mention [SENSITIVE CONTENT HIDDEN] who was very responsive and helpful with working through the process to import our client data. I initially had problems understanding the process and [SENSITIVE CONTENT HIDDEN] sent very detailed instructions on what was needed and how to capture the data on the spreadsheet. [SENSITIVE CONTENT HIDDEN] also answered a few additional questions and had our data uploaded very quickly once I submitted it which I appreciated since we were close the scheduled pool opening date.

Omnify has an excellent customer service team!!

Pros

The Omnify reservation system has excellent functionality and has exceeded our expectations for a pool reservation system. The platform provides excellent features and is very user friendly. I especially like the calendar and check-in feature and how easy it is to see when classes are scheduled and who has checked in during a given swim session.

It is also very easy to schedule new sessions and the cloning feature is very helpful.

Cons

I like the software alot. The only thing I would like added is a feature whereby one can send a message to only one person who has registered for a swim session. Now, you can only send to all confirmed attendees or wait listed through the system and not an individual person.

Jen
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sports camp registration

Reviewed on 2022/09/20

We are able to keep track of registration trends and cities and instructors that have the most, or...

We are able to keep track of registration trends and cities and instructors that have the most, or least, activity.

Pros

We use Omnify to book registrations for our sports camp. It is also a great way to keep track of our attendees who have attended camps and clinics, those that have cancelled and those that are repeat customers.

Cons

We could use more personalized customization for our specific industry.

Alternatives Considered

Acuity Scheduling and WordPress

Reasons for Switching to Omnify

Ease of implementation

Response from Omnify

Thank you, Jen! Our platform has evolved with some fantastic new features. We’d love for you to explore it!

Ambika
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Omnify integration with quickbook

Reviewed on 2022/09/28

Technical guidance service was excellent. Very patient, clear explanation

Technical guidance service was excellent. Very patient, clear explanation

Pros

Booking the class, credit management,

Cons

Sales report doesnt come with invoice number which it has already

Response from Omnify

Thank you, Ambika! We've made some exciting improvements to our platform. We'd love for you to check it out!

Katherine
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Art Education Registration

Reviewed on 2022/09/02

Excellent!

Excellent!

Pros

Omnify is a good platform that holds members, memberships, and classes in one place; much more. The software allows for signing up as a member choosing your membership and then signing up for classes. Our instructors see in real-time how many students they have, and this makes it easier to do last-minute marketing for classes.

It's a benefit having classes and class packs hidden, we can create and then hide them until we are ready to release them. This option gives our volunteers time flexibility for creating classes. Everything doesn't have to be done all at once.

The membership benefits dashboard is easy to use and intuitive. Actually, once you understand the terms on Omnify then most of the dashboards are intuitive.

Setup help was awesome and questions get answered very quickly. Support materials for admin etc... are available and easy to understand.

Cons

Too many emails to instructors. There should be a toggle to allow just confirmation emails, not individual classes. This should also apply to class registrations. Members just want a confirmation email for a class pack registration.

Family memberships should allow each family member to receive the benefit without having to signup as a member. This could be a toggle button to switch on or off.

Response from Omnify

Thank you Katherine for your review. Our platform has evolved with some fantastic new features. We’d love for you to explore it!

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Omnify Review

Reviewed on 2023/05/15

Pros

Can manage various bookings, classes and memberships and cheaper than other membership platforms.

Cons

Some technical errors but easily rectified by the customer support team.

Response from Omnify

Thank you, Sarah! Our platform has seen some great upgrades recently. We’d love for you to give it a try!

Aidan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Omnify is a powerful and flexible platform with a huge amount of potential and it’s getting...

Reviewed on 2018/09/13

If you are a school (primary or secondary) or cooperation offering individual sessions or blocks of...

If you are a school (primary or secondary) or cooperation offering individual sessions or blocks of classes, this is without doubt the platform to use.

Pros

After spending several months exploring various other platforms, I finally settled on Omnify because of its ease of use and the many excellent features it offers.

From what I experienced, I found Omnify to be the only online software that gave me the flexibility to create and present our services in a way that was visually clear and simple for our clients to book online.

The option to create widgets enabled us to integrate the platform into our website making it even easier for clients to explore and select the services they wanted.

The Omnify team are clearly committed to the needs of their clients, updating the various features and improving the functionality of the platform on a regular basis. Their support team is 'Outstanding' and are always on hand to provide guidance in a patient and professional manner.

Cons

As with any platform, you will need to commit a little time to understand the desktop and the various features it offers but once you do you won’t look back!

Lucinda
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Re-opening Pool with COVID-19 restrictions

Reviewed on 2021/06/01

COVID-19 restrictions allow us to re-open the small pool in our 110-unit condo complex with severe...

COVID-19 restrictions allow us to re-open the small pool in our 110-unit condo complex with severe limitations. We needed a way to equitably share the limited # of reservations in a way our residents would find easy & convenient. Omnify has enabled us to do that without any real tech expertise on our part.

Pros

[SENSITIVE CONTENT HIDDEN] listened carefully to our needs & responded with a clear explanation of how Omnify plans could meet those. Then Aravind's attentive customer support throughout set-up, launch, and all customer questions provided speedy & smooth re-opening. Flexibility of plan allowed us to load our own liability waiver and Emergency Pool Rules, & can adjust as COVID-19 restrictions change over time. Ability to email specific individuals or all "clients" through the system is an especially useful feature.

Cons

We only have a week with the system at this point, so it's possible issues will come to light later. For now though, we only wish the system could handle dual restrictions, such as "Each user only 1 reservation per day subject to a maximum of 3 per week."

Rebecca
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A valuable tool for my business

Reviewed on 2022/05/25

Omnify has transformed my business enabling efficient business processes to run in the background...

Omnify has transformed my business enabling efficient business processes to run in the background with little tweaking required. I am delighted with the software.

Pros

Omnify runs itself, once set up I don't need to do much to ensure smooth operations

Cons

Inevitably sometimes things go wrong which is frustrating but the positive side is that the support is exception

Jennifer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Critical during COVID + easy to use

Reviewed on 2022/05/16

Excellent software that solved a problem we didn't ever think we would have!

Excellent software that solved a problem we didn't ever think we would have!

Pros

We used Omnify to manage our pool at our condo association during COVID restrictions. Omnify made it easy for homeowners to book their time, enabling us to keep the pool open. We continued to use it last summer and this winter to maintain a safe environment. It was mostly easy to set up and run.

Cons

Setting up multiple sessions could be easier and more automated.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

My launch has been delayed for months, Support stopped responding to me :-(

Reviewed on 2018/03/07

Nothing as of now as I have been trying to launch for months.

Nothing as of now as I have been trying to launch for months.

Pros

Ease of use, promising app, interface. This app could be the BEST if the bugs are resolved and if the support team get organized.

Cons

The system has many bugs, and the support team is not consistently responsive. I would like to see some features like showing full price scratched and showing promotion price next to it. I needed a lot of support and still could not launch becuse of the bugs I am facing on almost every feature.

James
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience working with the team at Omnify!

Reviewed on 2017/08/28

It allows links our members, admin team and our coaches through an easy to use interface. The...

It allows links our members, admin team and our coaches through an easy to use interface. The support team is excellent and really listen while continuing to improve their product.

Pros

It is solving problems for sports / activity operators that have mobile teams by linking them with a centralised booking system on a mobile platform.

Cons

In the early stages there were the normal hiccups here and there for any new service (we have tried many). Any problems have continuously been improved upon by the team listening to our (the customers) feedback.

Randi
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pool Reservations for Over 55 Community

Reviewed on 2021/04/21

The team at Omnify is fantastic!! They are always available, and I mean 24/7. They answer the more...

The team at Omnify is fantastic!! They are always available, and I mean 24/7. They answer the more complicated questions and the simplest with respect and detail. They were also available to meet via Google meet so that you got to know who was working on your account. I cannot say enough good things about their customer service.

Pros

The software is easy to set up and it has accounted for most of the functionality we needed to limit the number of people at the pool and the number of days in which they can book.

Cons

We would like to have put multiple booking restrictions in place for booking a session, but unfortunately, the system didn't allow for that.

Beth
Overall rating
  • Industry: Plastics
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good software for the price

Reviewed on 2018/09/26

Staff was extremely helpful with my small business software. Highly recommended, Beth

Staff was extremely helpful with my small business software. Highly recommended, Beth

Pros

It’s easy to navigate and they actually answer your questions. Most companies do not provide that kind of customer service

Cons

Nothing, it’s pretty straight forward and easy to use

Sherry
Overall rating
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I think Omnify is perfect for what our company needs

Reviewed on 2017/08/22

Booking program that works for our company so that we can see who has booked a class. You can also...

Booking program that works for our company so that we can see who has booked a class. You can also see who actually attended the classes as well so that the leaders of the courses can monitor who is coming. You can follow up with the people that did not attend to make sure that they are getting the help they need.

Pros

I like that it helps us with our booking of classes and enables our clients to do it easily and effortlessly.

Cons

Wish it did more in integrating booking and selling of material. We would like to sell books to go with the classes on WooCommerce...still working out how to do that.

Response from Omnify

Thank you so much Sherry! In a month our products feature will be live. Stay tuned!

Deep
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless experience and a time saver!

Reviewed on 2021/12/09

Great experience overall, no complaints as such.

Great experience overall, no complaints as such.

Pros

The packages and appointments help in scheduling and taking bookings.

Cons

Appointments and class packs can be interlinked maybe?

Alicia
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for our organization growth

Reviewed on 2021/05/06

My overall experience has been great! My questions are answered quickly, registrations are coming...

My overall experience has been great! My questions are answered quickly, registrations are coming in seamlessly, and customer service has been exceptional.

Pros

It is easy and seamless to create bookings and so simple for customers. I have also really appreciated the time Aravind, my customer success associate, has given to make sure our launch is successful.

Cons

There have been some issues with dates being incorrect on confirmations or within a booking description but they have been addressed and fixed quickly.

Verified Reviewer
Overall rating
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Appointment scheduling and more

Reviewed on 2018/05/05

Pros

I like that this acts as a store front for my business. I can set up additional employees if needed as well as choose custom schedules for services. It's pretty customizeable so you can adapt it for your business needs. It combines scheduling and billing all in one.

Cons

I would like to see more integration features available for different email marketing systems. The email system I use isn't available and it would make things easier for me to follow up with clients that way.

Ashley
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We love it!

Reviewed on 2018/02/27

Pros

Our team is really enjoyed the software it's super simple to use and really enjoy it . Hope to continue to use it for a long time

Cons

The only thing that needs a little bit of help was the training at the beginning but other than that it worked exactly as described

Ari
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HOA Pool

Reviewed on 2022/05/24

Overall, great experience with the product as both the administrator and for users.

Overall, great experience with the product as both the administrator and for users.

Pros

Easy to use for our residents, integrated into our website, easy to setup.

Cons

Cancelling group reservations was not straightforward. The user finds their individual reservation and cancels only their reservation, but the other group members remain registered.

Geoff
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Solid Product with great interface

Reviewed on 2021/05/27

Customer Service was great - [SENSITIVE CONTENT HIDDEN] was extremely helpful. Some time issues...

Customer Service was great - [SENSITIVE CONTENT HIDDEN] was extremely helpful. Some time issues with activation due to the weekend.

Pros

The product is easy to use, reasonably instinctive and logically set up.

Cons

Some of the configuration requirements are a bit murky, need to be careful to make sure you think through your operation.

Steve
Steve
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Omnify cost me 10 times more than I paid for it

Reviewed on 2018/08/27

It promised so much, but failed to deliver to the point that it harmed my business.

Avoid at all...

It promised so much, but failed to deliver to the point that it harmed my business.

Avoid at all costs.

I've been using Calendly since I stopped using Omnify and it has been seamless.

Pros

Nothing. It looked good at first but the problems far outweighed the apparent benefits.

Cons

Omnify regularly double-booked appointments on my Google Calendar to the point that I actually lost valuable clients.

It harmed my reputation because I let people down due to missed appointments.

As others have said the Support team simply stopped responding to support requests.

And, to top it all, I just received notifications of a number of cancelled appointments by email, some from last year, even though I haven't used the software in months.

Verified Reviewer
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great for class-leaders. Not so much for 1:1 appointments

Reviewed on 2018/02/06

Pros

Very straightforward and useful for those teaching classes in a physical location. Really easy to set up schedules, email reminders, etc, and the developers are continually improving the software.

Cons

For the coach or consultant seeking to replace Acuity or Mindbody as a scheduler for 1:1 sessions, Omnify has a ways to go. Currently, there's no ability to block out specific times or days for the solopreneur with a flexible schedule, and no automated appointment reminders via email or text. The developers say this is on their roadmap. Until these options are available, I'm sticking with what works.

Rebecca
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helping me set up my yoga store online

Reviewed on 2019/05/24

I'm a yoga teacher, new to using software to run my business. I'm loving Omnify so far!

I'm a yoga teacher, new to using software to run my business. I'm loving Omnify so far!

Pros

I love all the features and how I am supported as I learn to use them.

Cons

I've just started using this software, and so far it does everything I need it to do.

Darryl
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Program

Reviewed on 2021/05/04

Overall a very good experience

Overall a very good experience

Pros

This program fulfilled our need for implementing a reservation system.

Cons

We had some issues in the original setup

Claire and Joan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing!! Every time we had a problem Vikram messaged us right away and helped! Like right...

Reviewed on 2017/08/24

It is easy to use and a great design

It is easy to use and a great design

Pros

Easy, coast effective, and the costumer service is quick, nice and reliable. The app is amazing value for money.