4 reviews

SightMill

Net Promoter Score (NPS) survey platform

4,8 /5 (4 reviews) Write a Review!

Overall rating

4,8 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
4 reviews
Anna L.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A really valuable insight into customer experience when purchasing through our website.

Reviewed on 2018/07/20

Pros

Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

Cons

We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

Adam W.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Multi-site integration easier than expected

Reviewed on 2018/11/27

Any problems we encountered we very swiftly resolved, to their credit.

Pros

We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

Cons

Integrating with a client custom web service was harder than expected

Ben K.
Overall rating
  • Industry: Internet
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy setup and great features - a simple choice when implementing NPS by email and at live...

Reviewed on 2017/08/11

Pros

Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

Cons

Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software and a great Company to do business with!

Reviewed on 2018/11/27

I couldn't recommend more highly. Great product and great company.

Pros

Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers.

Plus SightMill are a joy to work with - helpful and responsive at all times.

Cons

We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations