CustomerHero Reviews

It is great to make questionnaires . When all the questionnaires are done, we have full report that provides useful data

I don't like high fees. At the main page you don't see the information that you can see only 20 questionnaires without paying

StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

I think the rules for displaying questions could be a more intuitive feature.

Easy tool, good for fast, ad hoc projects.
There is always a help desk that responds very fast.
There are articles/blog where you can learn new things, findexamples about project that you are planning to do.

Sometimes I receive requires for changes in the survey from my customers and implementation is not always easy. Sometimes the survey uploads them quite long and it doesn't go smoothly.
It would be also good to have more graphic possibilities like pictures for example.

Easy to use.
Access to a quick report that you create yourself. Ability to cross questions and answers.
Possibility to use ready-made survey designs.

So far I have not found anything that I do not like about the tool.

Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.

I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.

The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.

What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

Help on your part in case of any problems. The help of your [SENSITIVE CONTENT] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with [SENSITIVE CONTENT]) and you are open to user comments.
The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most.

Lack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics.
However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform.

My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report.

A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.

I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.

We're working for the solution which may be implemented on all our markets- startquestion is the tool, which may be implemented easily. Highly recommended for international communication.

I don't have cons. Every issue was solved by client service.

User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics.

I wish this tool was for free:) Can't find negatives.

Simplicity and intuitiveness of use. Responsive and helpful support.

When we have more projects on the account I miss functionality of grouping them into folders.

It is very easy to create survey from the scratch.

I would like to have the sms-based quick poll option to be used for the meeting summary.

Tool is really easy to use. Give more possibilities of creating surveys and managing data from it.

I used this software for a long time, and did not have any problems with using it or any errors.

A lots of possibilities of creating tests, surveys and so on. Easy to handle and extra effective.

Everything is fine i did not met any of problems in my working time.

Transparency and ease of creating surveys. Ability to share with other employees.

Surveys on the list are not arranged alphabetically and I have been looking for the right one for a long time.

I like that everything has been thought out. You can create a professional script that looks like a research agency

The possibility of automatic versioning of the question content by gender.

Intuitive operation, clarity and "visibility" hints

Ways to import results could be improved.

I like ease of use and a lot of options for creating surveys + the ability to generate automatic xls reports.

There is no possibility to preview more advanced transitions between questions and pages in the survey. This is useful for more complicated questionnaires.

Intuitive and simple process of creating a survey.

It's hard to find something I don't like. Sorry.

Simple automation of sending regular, daily invitations to surveys. Both the automation process and its' implementation vere tailor-maide to suit our needs.

Some functionalities regarding setting the logic of showing questions in surveys could be further developed, I am convinced that these functionalities will be further developed.

intuitive system, helpful survey templates, suport from Startquestion, easy to use, easy to collect opinions, easy to create reports, saves time

was not such a thing, beacuse all was useful

Ease of use and clarity of the interface.

Unable to embed a downloadable file in the survey

The product is easy to use, you can easily adapt the survey to your needs. There are lots of various options and posibilities when ic comes to data implementation, collecting, analyzing and reporting. Great customer support.

Everything is ok, in case I have any questions I contact with the customer service officer who always helps.