Kangarootime Reviews

Most helpful: integration with the Kisi system for secure keyless entry, easy to use tuition collection via the parent app, ability to send photos and updates of children to parents throughout the day, ability to communicate with families and staff, easy to use parent app giving parents access to all features in one place, customer service is extraordinary, continuous improvements to the product are excellent, training for implementation made adoption of the software very easy, support for centers and engagement of the team with centers is exemplary

A bit more expensive than other options but entirely worth it! Honestly, the difference in cost may have been made up by not having to purchase other tools for some of the functions Kangarootime offers

How much customer support comes with the company and how easy it is to use.

I will when we receive messages from families we received an email stating they messaged us.

That it is very user friendly. Customer service is outstanding when needing help.

Not being able to have an app for admin and not being able to get message notifications.

-Customer Service: [sensitive content hidden] was and is excellent. He has helped our company (6 childcare sites) set up Kangarootime and get everything started at each location. He is always available and has been beyond patient with us learning the new technology so we can meet our families needs. [sensitive content hidden] goes above and beyond!

-Ease of use at times for teachers in POC
-Technology disruptions within the app--cannot provide accurate info to needed personnel due to this
-Messaging feature-crashes and lose message

Customer service is top notch. We have enjoyed working with the KT team and look forward to our continued partnership. The platform is simple to use for the end user. The apps work great and the reporting is better than any we have seen.

There have been some hiccups as we work on making the system work for us. However, KT's customer support has worked with us nonstop on addressing any concerns we have.

As a childcare director - it was very important to me to have a program that the parents feel included. KangarooTime helps us communicate effectively with our parents, and organize our tuition and paperwork. We love the checking in and out feature.

There needs to be an admin / staff app instead of fully web-based. The interface of the daily reports (circles in circles) is not user-friendly. Billing is too complicated.

I like the ability to see the amount of children in the building and the amount of children enrolled.
As well as the ability to take pictures.

I don't like how outdated this software seems.
I compare to tadpoles and I like that Tadpoles is particular with the tablets that can be used for their software and the tablets take phenomenal pictures. The quality of pictures sent home are a disappointment.
I do like the way the pictures come out when teachers log into Kanagrootime from their phone. I just feel like the software is so outdated. I always think that when it comes to billing there's no way to fix a mistake. No easy way. I think it's silly to have to "credit" or add line instead of delete a billing mistake.
I don't like how glitchy the app is. If I look through my gallery and keep scrolling it crashes.
I don't like how I have to explain to parents to view the breakdown of their billing on the browser because the app does not offer it.
If a child is "tagged" in a photo with other children (group photo) that photo shouldn't be able to be downloaded. That's another thing I love about Tadpole and how up to date it is with technology. as a mother, I would be very upset if someone posted my child on their social media without my consent.

I like the ease, and the communication that we can provide to our families.

The only thing that I dislike is when you change and invoice, and its stops the auto payments from going through.

Kangarootime makes daily operations easier. I can check attendance to see how many kids I am expecting. Staff and parents can communicate during the day through the messaging app. Multiple people can be included in a message through a feature to message an entire classroom or the entire center! Billing is done right through the app; parents setup automatic payment through their bank account or credit card so weekly all I need to do is verify the charges. Parts of billing can be confusing like when charges for next week are visible to the parent. It is easy to identify children with allergies because a yellow ring appears around their "face". Parents can put contact information into the app which makes it easier for staff to contact parents.

I wish the messages part of the software could be organized, for instance sort messages into different folders; or filter by date or classroom or search word. It is time consuming to sort through an inbox to find what you are looking for.

I use the childcare aspect of the software. It is easy to use once you know how it works. The communication between the parents and teachers is wonderful. It's easy to use especially for the parents. Billing is easy to use also. I like seeing the centers and which children are in the room and how many. It's very helpful. Signing in for the day is easy and if someone forgets to punch in or out, it's easy to correct. All the different features are easy to use and very helpful. If I'm not sure how to do something Kagarootime does respond in a timely manor.

The scheduling app is not that friendly. But it is getting better. Also it doesn't update quickly when checking in/ out children, I'm always refreshing it.

I really appreciate the classroom and daily note sections of KT as well as the messaging features.

It would be nice to be able to move employees in between facilities and have the immunization section easier to input informmation.

User-friendly interface. If the report isn't there, Kangarootime will create it for you.

There could be more beneficial information in there on a 'dashboard' that pulls metrics on a daily basis. I believe K2 will be able to do this.

We can't believe how much time we have reclaimed since beginning with KT. The parents love the real time updates and the staff loves the visual cues and intuitive use. I love that parents can pay online and I now receive over 90% of tuition in the first week of each month!

Wishing I could upload a word document right into class notes so that we can upload flyers and lesson plans.

I like the ease of looking up children, family information, and all accounts are put together.

There are options that could be improved or some are missing. Sometimes (especially on the parent end), the software glitches.

I like that I can set up the billing process and leave it to run everything.

Pulling reports is a bit trying. Putting in an excel doc instead of just giving info needed. After getting the excel spreadsheet, I then have to manipulate it to get the exact info I need out of all the info it gives me.

The ability for parents to "check in" on their child in real time!

Pictures sometimes take a long time to upload, but that may be our internet speed!

As a director, I love that I have access to the families information, who is in school that day, what teachers are there, can message families, etc. all remotely. I dont have to rustle through paperwork or interrupt the teachers teaching for information that I can easily look up. The time/date stamps for attendance, the family info, the messaging everyone at the same time are my favorite features and has saved me time.

That a child cannot have another person's guardian on their pick up list. That has been a frustrating issue for parents and teachers, and have had to resort to signing original paperwork in the meantime on those occasions.

I like the simplicity of it. Lots of content and information there, but it is simple to navigate!

Some parents have had trouble logging in, etc.

Before this software, I was tracking attendance, invoices, payments, and parent correspondence by hand on paper. Kangarootime has freed up so much time and energy and made running my business go so much smoother.

I wish it was more customizable for my specific business. It would be most convenient if there was center app for my business to use because we are an aftercare service and are not in front of a computer a lot. Also, we charge a different rate one day of the week and there is currently no way to customize that and it requires me to manually add the charge every time.

That its web-based. I really like to be able to have access to everything in the app from anywhere via a browser.

Not everything is mobile responsive. Ideally, we would all pages would be designed to also be viewed on a phone, not just a 10" tablet.

It is very easy to use, simple that all my employees and parents have no problem figuring out the app/online

I don’t like having to log back in every time I leave rooming but I do understand the reasoning as to why it is that way