S2K has met our expectations bringing our company efficiency and savings through dispatch functions.
Workflow efficiency and real time work orders/invoices from field staff using tablets. Paperless processes have improved our operations greatly and increased profitability and communications.
The dispatch board and use of the remote field functions allows our daily operations and workflows to be efficient which is critical to meeting customers needs quickly. Having real time data import into our software makes our communications precise. There are times when we need guidance with the software and Davisware support is excellent. Their response is quick and helpful with friendliness. We have gotten to know some support staff personally and have built friendships due to their genuineness.
The only challenges we face are simplifying the payroll entries processes with labor tracking since S2K does not have a payroll module, but we make it work. Also, the Agreements function works very well, but field entries can be sensitive and detailed especially when setting up for amortizations and making adjustments/credits. However, support staff is always willing to make sure your entry is correct and show you how to correct.
LOVE S2K Dispatch Software
We have been with S2K Software for 7-years now and LOVE IT! Customer Support is always great and very responsive! We were working with paper work orders before and it was always a struggle to locate work orders and customer files. Now all we have to do is look up the customer in S2K and with the auto attach feature all their files are there! HUGE time saver! Just one of the many things we love about the software. S2K has been great for our company!
The ease of looking up customers and their work orders for each location
Can't think of anything at the moment. When we run into issues that we need, they usually get them fixed or added as an option within the software.
Very poor customer service.
Repeat issues, the products do not work the way we had been told they would. Constantly having to ask their support about issues with field service, and the response is slow at best. Updates or new versions usually cause some sort of issue. Typically their support team states, whatever the issue, that it is a problem on our end and then we have to enlist our IT team and pay additional money just to be told by out IT people that it is a software issue.
none come to mind
purchase orders are frustrating and cannot be edited after entry. We always have to find some kind of work around most of the issues that come up.
The latest and the greatest!
We went live on Davisware in May, 2012 and have never looked back. Being able to put daily and monthly reports on a scheduler makes it much easier to balance and close out month end. AP and AR functions/reporting is great. Our customers like the convenience of getting an invoice sooner rather than later. We all have issue with our computer system at times, but, the friendly customer service/support staff makes dealing with those issue easier.
A lot! The totals for AR and AP. The data it collects for service and parts. Reporting on the scheduler. Activities.........
I get worried when I see an update in the morning and hope that we have no issues during the day.
Over the past 7 years our Davisware experience has been a game changer for our Business, very good.
Office Automation, Integrated process between Departments. End Customer process is great.
Ease of use, Automated features make the process so much more valuable to us. The time saved retrieving reports alone makes a big difference in productivity.
Need more obvious solutions for issues, easier to decipher solutions. I have created issues before simply because I could not find in the program where to solve my problem. I know this is eliminated with more training, but sometimes simple fixes need simple Tab Names.
The conference has been amazing thus far! Look forward to spending some more time with Davisware
The ability to have service agents create their own claims and have central location for this portion of our business to take place.
The inability to customize to our needs on the fly. In our ever changing industry we need the flexibility to add or delete certain fields and we'll as customize our layout. Wish we could see the status of information from Global Edge on the Global warranty platform.
I always have a great experience with Davisware. People at Davisware are so pleasant.
Being able to customize the system to fit your daily needs and Daviswares great support
The software has so many options the user can tailor it to their exact needs. Davisware is always working to improve and work in options users need and want for daily operations.
Truly this biggest Pro at times can be the biggest Con. Having so many options a user could get lost in the system.
Davisware is constantly developing the software to make it better
That it continues to grow with the industry. They are constantly developing the software to ease use and be able to better report numbers and needed information. Also like that we can capture electronic files in file room
A lot of 'quirks' that we have to work around. There is not a preview in the file room - meaning you have to open actual document to view. FIle room does not allow to sort/separate into 'drawers' within customers/jobs
Davisware has helped our business
The fullness of the software in all facts of our business. We have been using this software for years.
I wish things could be delevoped more in some of the software, so we need less customization. I'm at the conference to learn how to improve my processes.
Great time saving software
Davisware review from user
Davisware is structured to capture the most important data with the least number of keystrokes. The amount of data stored is deep and is easily extractedd to provide managers with the info they need to run their business
Data captured efficiently
Product updates can be messy
We have been with S2000 now since 1986. The software is easy to learn and gives us all the tools to run our HVAC business. We rarely have problems and when we do, the Davisware support is right on top of helping us. I highly recommend S2000.
Davisware Global Edge - Remote Field Service - E2 Web Site - Global Warranty
Change is good!
Streamlined dispatch to invoicing process. It is a very user friendly system. We are learning!
We have been live on the system for about a week and I like how everything for one customer is easy to look up and the information is easy to work with. We have had to utilize support in working out some bugs but everyone has been quick and very helpful in our requests and teaching us. The on-site training up to going live was excellent (Rich fit right in here!) with about 6 days of training and 2 more days of him being onsite while we started using the system. Great experience.
So far the least liked part of this software is more to do with our previous software... the connection to Quickbooks doesn't flow through as we had anticipated from the start but we are still working with them and they are very open to our suggestions.
I love Davisware and the support around it
Great relationship building between software team members!
Slow to do anything. Poor customer service.
Very slow to get set up, updates don't work half the time, and when you try to contact their support department, you never know if you'll get someone to answer their phones. If you email them, you never know if your even get a response. RFS (remote field service) has several glitches, such as not emailing tickets to customers, not saving information that's entered.
Lack of support
S2K and RFS
I've been using S2K and RFS for close to a year now and enjoy it's multi-functional usage. I am in charge of the RFS software that we had deployed in the field. Although I always have questions about the software, the staff are very helpful and knowledgeable. Not to mention the software is always being improved for better functionality and per customer's input. I'm looking forward to going to the yearly user conference soon so I can learn even more!
Everything you need in one package for dispatching.
We have been using Davisware for 29 years. Davisware is the software that combines everything we need in one package to operate our HVAC / R company. This includes Dispatch, Billing, Inventory and Quotes. In addition to that we have added the RFS program which allows our techs to complete their work orders on tablets. It is a pleasure to receive work orders when the tech leaves a job freeing the techs from having to fax their forms into the office .