Pure Chat

4.6 (338)
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Live chat software for SMBs

Overall rating

4.6 /5
(338)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.5/5

95%
recommended this app
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338 Reviews

Anurag
Anurag
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Free chat software for organization

Reviewed on 2018/09/24

Pros

The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see.

Cons

Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat

Hannah
Hannah
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live chat made easy and affordable

Reviewed on 2021/01/06

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of...

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it.

Pros

I thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website.

Cons

I can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners.

Leticia
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Why offer an app when it doesn't work?

Reviewed on 2017/01/25

I am away from my desk a lot, so I use the app so that I am still available to chat with on my...

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Pros

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Cons

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Adriahnna
Adriahnna
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Definitely recommend

Reviewed on 2017/12/07

Pros

With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.

Cons

Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.

Melissa
Melissa
Overall rating
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Make's livechat so simple

Reviewed on 2018/11/22

Pros

Super easy to use live-chat software. Seamless integration between PC and mobile

Cons

I've yet to find any cons to this software.

Sahil
Sahil
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pure Chat for Business

Reviewed on 2020/04/30

I have using it in my organisation so it is very good software for chatting between the employees.

I have using it in my organisation so it is very good software for chatting between the employees.

Pros

Pure chat is the chatting software that is mainly used for businesses . It is very efficient and effective software that is very helpful in business organisation to securely chat.

Cons

It's free version is for limited time and someone has o buy after free trial is completed so small organisation is not afford it.

Jorge
Jorge
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

The free version is great for a small startup

Reviewed on 2019/01/15

It's great if you have a small team of operators (up to 3). I think the paid mode is only justifiabl...

It's great if you have a small team of operators (up to 3). I think the paid mode is only justifiable if you have more than 8 operators.

Pros

The unlimited chats for the free mode are great! As a startup member, we found this tool really useful since the free version allows you to have up to 3 operators.

Cons

The paid version is kind of expensive for us. Maybe if there was an intermedium plan we could afford it.

Daniel
Daniel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Have a Website? You NEED Purechat

Reviewed on 2018/12/28

We use this software to maximize website traffic. Instead of people having to email us during peak...

We use this software to maximize website traffic. Instead of people having to email us during peak hours, we can now chat in real time!

Pros

The overall idea of the software is awesome. The chat system works well. The AI bot system works well too. App on iPhone and iPad work great! PC dashboard is easy to use and clean.

Cons

At the time of writing, I have not encountered any cons.

Kyle
Kyle
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pure Chat Review

Reviewed on 2019/03/26

Moving from Slack to Pure Chat has helped our productivity in the office.

Moving from Slack to Pure Chat has helped our productivity in the office.

Pros

The ease of use for this program is so great. We've been looking for alternatives to Slack in our office, and we landed on Pure Chat.

Cons

Like most programs, there is a small learning curve when using something that is new. After that though, it's rather smooth sailing.

Jessica
Jessica
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very useful chat platform great for small businesses!

Reviewed on 2019/04/15

Pros

This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions. On the paid version you can remove their branding for a fully branded tool for your company.

Cons

I haven't found anything I don't like on this software thus far.

Niral
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2023/07/21

In a nutshell, I see it to be a fantastic software for client conversations.

In a nutshell, I see it to be a fantastic software for client conversations.

Pros

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Cons

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Anvita
Anvita
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pure Chat is User Friendly

Reviewed on 2019/09/11

Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or...

Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Pros

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Cons

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Purely made for chat using intelligence

Reviewed on 2022/08/20

For the cost, this is really good product for any time of team size. They have free trail version....

For the cost, this is really good product for any time of team size. They have free trail version. Go ahead and try it once and take a call. You will like.

Pros

I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc

Cons

Not at all happy with their analytics, mobile applications. This could be improved

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helpful Communication Tool

Reviewed on 2018/12/13

Pros

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Cons

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Connect directly to your customer

Reviewed on 2019/10/15

Bridging the gap between user and server. Helping to constantly improve the customer experience...

Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication.

Pros

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Cons

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Jose
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Real time interaction with customers was a game changer

Reviewed on 2018/08/20

Pros

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Cons

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great live chat option for free!

Reviewed on 2018/11/23

It's been a great low cost option for introducing live chat into our website

It's been a great low cost option for introducing live chat into our website

Pros

Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up

Cons

The interface could be a little more user friendly and more options to customise front end would always be appreciated

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Purely amazing!

Reviewed on 2021/08/15

Pros

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Cons

There is honestly nothing I didn't like.

sander
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The review of the Pure Chat

Reviewed on 2021/07/07

Overall, i am satisfied with this software, and this has helped save out company a create amount of...

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Pros

Pure chat is a software which allows you really easily add live chat feature to your website. This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

Cons

In the beginning, it might be bit difficult to understand and combine this solution to your website, but usually with time you get a hang of this software, and everything smoothens.

Lance
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Pure Chat for Customer Service

Reviewed on 2021/12/09

Pros

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Cons

What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once.

Greg
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Switched from another company and very satisfied with the Change

Reviewed on 2017/01/17

We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive...

We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive service and performance work. Pure Chat has sped up our efficiency in online chatting allowing us to answer customer faster, on the go if we need to, and track analytically where out customers are coming from and when the height of the day is for viewers. This has become more of a tool than just an online chat. We save all of our transcripts too which we weren't able to do before so we can look back and refer to prior conversations. For the money we are very satisfied with the amount of capabilities PureChat gives us to help our customers faster an easier.

Pros

Easy of Function, layout, user experience is easy to figure out, allows multiple users

Cons

Have not found a dislike yet!

Response from Pure Chat

We're so glad to hear Pure Chat is helping you reach customers even faster, Greg!

Lucas
Overall rating
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Sauce!

Reviewed on 2017/01/17

The people at PureChat are very knowledgeable with their service, are very prompt, and the overall...

The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software!

Pros

The ability to chat with my customers and see where they are located throughout the world.

Cons

I can't really say there's anything I'd change; it's awesome.

Response from Pure Chat

Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D

Belinda
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

PureChat | Powerful Professional Live Chat

Reviewed on 2018/07/10

PureChat was a nice surprise when I was looking for an easy chat service for clients who only have...

PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

Pros

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM).
The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions.
You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Cons

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

Ben
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use & Support is Great

Reviewed on 2018/10/03

Pros

It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up.

Cons

It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so.

Darla
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pure Chat review

Reviewed on 2017/01/17

I have worked with Pure Chat for about 9 months now. I have enjoyed using chat to communicate with...

I have worked with Pure Chat for about 9 months now. I have enjoyed using chat to communicate with our customers and be able to help them quickly and efficiently. During that time I can only remember 1 or 2 times that there was an issue with not being able to access Pure Chat because of technical issues. The Pure Chat usually works very well without any issues and the 2 times that there were issues I feel like it was taken care of very quickly.

Pros

The ease of using it.

Cons

I wish I could see the chat transcript from the other operators when helping a customer that they have already helped.

Response from Pure Chat

We appreciate the great review Darla!