LionDesk Reviews

Just started using the software and so far it seems easy to use.

Support not always great especially for someone just learning the software.

Been using this on and off for several years. It's mid level quality for a CRM. Shop around before choosing this one.

The website is not the easiest to use in my opinion. Could use more features for the money. Could be better.

Works, Functional, Fast, Easy what else can I say I use it everyday to get my business done. Not to expensive either.

A few the price. Other than that its been great. Worth it in my opinion and will get me where I want to be successful.

LionDesk is a powerful all in one CRM that offers power dialer features, video email and texting, task management and broker functionalities. It is by far the best CRM for real estate agents at the price point.

While we love the CRM for Real Estate pros, we wish they offered a solution for other professionals. With that said, they are serving their market appropriately!

Nothing good about this tracking. Way better products

Customer service is a complete joke. Whenever you need something, the person who signs you up gives you a different phone number to call because they are no longer your account person. Then when you have issues between billing, and communicating, you wind up getting the runaround and nobody ever answers emails or gets your questions answered. They need much better customer service otherwise they are not going to make it in this market. I would not recommend this product to anybody.

I love that you can easily categorize your database and that it allows you to set reminders to follow up with people. I also love that you can enable a texting option which is great.

I think it could be a little more cohesive in the way that it's laid out. It could have a better aesthetic quality.

I absolutely love that I can text from it using my laptop instead of my phone. It makes it so much faster.

Nothing yet. I have not come across any issues.

Overall, it's strength lies in the process or workflow that LionDesk provides. You input all of your clients/contacts and from there you can choose a text, phone call etc to send manually or automatically to follow thru on clients and or campaigns.

Perhaps the pre-generated messages/emails could be better. I would say that a library with more pre-written scripts would be more useful.

LionDesk is the best CRM my team has used thus far! We absolutely love the lead follow up tools. LionDesk has a feature to send mass texts to leads that we use daily! It is so easy to communicate with leads and clients.

It is a bit tricky to get the hang of at first but there are so many great customer service reps that are always available to help and answer questions it is no problem at all.

The biggest problem with this company is customer service. If you have a problem, you have to call 10x because they continually drop the ball. Some customer service people give you wrong information and none of them follow through. This past week, I was threatened by a client who was receiving messages from one of my campaigns yet, he didn’t show up on my contact list. So, I couldn’t shut down the messages. I had to cancel the account before I got reported to the realtor board. How disgusting is this!! I called repeatedly for 3 days but, the 3rd day, when it was apparent that nobody was looking into my issue, I canceled them. Don’t waste your money!!

Customer Service is the worst ever. Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list. After 6 phone calls and 3 days of reaching out, I canceled my account.

Auto-drip campaigns and the integration of leads from Zillow.

Everything else. It is so glitchy, takes so long to load each page and save any edits. Multiple issues with getting logged out and password not saving.

Ease of Use - Low Cost - Pre-set Drip Campaign's

I don't like the fact I have to pay Zapier to link my email to Liondesk in order to store/record email responses.

Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools

support is not great, hard to reach, turn around time is long for questions. Thats all I have to say

I love how you can keep up with your database by adding comments and tasks with their information. It is easy to keep up with each individual contact with setting reminders. I also love how you call can and text as well. Great features that I use everyday.

I don't believe I have anything negative to say about LionDesk. It is pretty spot on with my needs.

Hard to beat the price for single agents or agents who's companies do not offer CRM

Campaigns seemed a little outdated and seemed like I was having to purchase add on features

It gave you a good place to store all of your leads in one place.

Everyone could log into it separately to get info.

It in no way lived up to its expectations for automatic feedback
Most stuff going out automatically ended up to stock and so you knew it was a computer talking to you!

It makes keeping organized very easy. Customer service has always been quick to help as well.

I wish it was a little easier to organize/edit my standard emails.

Initially we use it to share information among rental agents about potential new clients for home purchases.
Being able to easily organize customer information was very useful

The app has some limitations in terms of sharing information and the cost is not the most competitive

Great software to follow up on leads.

A little complicated to set up follow up campaigns

Not much at all. I have nothing good to say.

The power dialer. Please do not waste your money on the power dialer, it is complete garbage and there is much better options out there. I have used several other dialers, and all others work pretty seamlessly, this one does not function well.

When I asked for a refund after using the dialer for less than 15 minutes, they refused to refund for that month.

I like the price of the product for the ammount of features it provides

I do not find the software easy to use. I think they need to make it more clear. Sometimes less is more

Automatic drip campaigns can be personalized. Capable of creating auto responses including text & video. Customer Service is very responsive. They have templates that you can customize so you're not starting from scratch.

It takes some time to personalize your campaigns but it's well worth it. Set it & forget it. Slight learning curve but not difficult to use.

It's a good real estate specific CRM. It is effective in tracking contacts and interactions and is pre-set up for Real Estate.

The support is disappointing at best. They don't seem to know their own product very well. Lots spent in marketing in sales and almost no focus on making their own customers happy.