Bizagi

4.4 (141)
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Digital transformation & business process management (BPM)

Overall rating

4.4 /5
(141)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.1/5

91%
recommended this app
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141 Reviews

Rafael
Rafael
Overall rating
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bizagi - a simple and efficient BPM tool

Reviewed on 2019/10/09

Bizagi helps me and my company to model all main process of our business. This is extremely...

Bizagi helps me and my company to model all main process of our business. This is extremely relevant to identify weakness and improvements to our business.

Pros

Bizagi is an excellent Business Process Management tool. All the resources you need to model your business process are there. You can create simple and complex fluxograms for any process of your company.

Cons

The interface could be better. I think the interface is a little bit old.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very agile business transformation tool. Transform your business process into applications on...

Reviewed on 2018/07/13

Rapid process automation deployment

Rapid process automation deployment

Pros

Forces a structured documentation of the processes / data and controls execution of yout operation. Business monitoring in real time.

Cons

Let me think about it...
Simple business rules are easy to implement even for business users but for complex business rules the scripting tool (editor and debugger) is complicated to use and needs improvements.

Mark
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Bugs galore - when using Suite, not be to used without good project governance

Reviewed on 2018/05/08

Unpaid overtime to get things working, sleepless nights doing work-arounds.

Unpaid overtime to get things working, sleepless nights doing work-arounds.

Pros

Modeler. Hands down the better and faster than with Microsoft Visio.
You'd think that Suite has all the solutions worked out in advance, there are so many options.

Cons

Trying to build a large project with Suite - 150+ forms, 100+ master tables, 80+ parameter tables.
That's a true test of the platform - and it disappoints constantly. Either because of bugs that take so long to get fixed, you end up doing scripted work-arounds.
Or having to do ETL and Bizagi master tables are not Identity fields. So you must use their REST service to create records - at a slow speed of 1-2 per second (xml format for uploading an entity).
No inheritance - so you end up doing things over & over again.
No variables - everything needs to be an entity attribute. Attributes are SQL columns, and entities SQL tables.
Scripting is JScript - there is no debugging, only tracing.

Matt
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bizagi a rising star

Reviewed on 2020/08/14

Working with Bizagi is easy, support is amazing
(we only left because of missing SaaS functionalit...

Working with Bizagi is easy, support is amazing
(we only left because of missing SaaS functionality, but reevaluation now)

you must have this solution / vendor an our radar and check them out if you are in the BPM space

Pros

Easy to use
Modeler and SharePoint integration is free
Extreme powerful Workflow engine
Data Integration
Support (best support I personally had in the software area - honest and relay able)
constant improvement of software
Customer have a say on road map
They underproduction and over deliver (and are honest)

Cons

missing Dictionary function
@ the time we moved away - no SaaS (but reevaluating @ the moment as they have a good cloud offering now)
Modeler a desktop solution
Portal function not there -> but they have it now

Verified Reviewer
Overall rating
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy Modeling Tool

Reviewed on 2018/01/31

Helped me to model with users in a friendly manner

Helped me to model with users in a friendly manner

Pros

It's really intuitive, i have used it to model processes with business users and it's really amazing how they get to understand easyly the way they have to model the preocesses, besides it's standard compliance and for that reason it's a great tool to model the process even if you are going to develop in a different one.

Cons

It's really closed software, so it's really hard to integrate with different database and software other than the basic ones provided with the tool

Response from Bizagi

Thank you for your glowing review! Just so you are aware, openness is actually a huge benefit of our software. When you've got your process model ready in Bizagi Modeler, you can rapidly turn that model into an application using Bizagi Studio, and we've got a whole host of free REST API Connectors, and even a browser-accessible SDK to guide you through creating your own connector for any service.

You'll find all that here: https://www.bizagi.com/en/community/connectors-xchange

Thiago
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A valuable tool for the process management of the company.

Reviewed on 2019/05/23

Bizagi is a simple but valuable tool. You can easily draw flowcharts of business processes, with...

Bizagi is a simple but valuable tool. You can easily draw flowcharts of business processes, with which we optimize our process management.

Pros

Simplicity and ease in creating process flowcharts.

Cons

The poor simulation platform of the operation of the designed process.

Ricardo J
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bizagi modeler: A powerful BPM tool!

Reviewed on 2019/05/01

I've been using only the Bizagi modeler to map and document the key business process of my company.

I've been using only the Bizagi modeler to map and document the key business process of my company.

Pros

Very user friendly software, very intuitive. You don't have to be a BPM guru to use it. I love the documentation features. Being able to easily create a process document derived directly from the process map is a great advantage.

Cons

It doesn't have a model versioning feature, where one could see how the process has changed over time.

Carlo
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Very useful product

Reviewed on 2019/05/17

Pros

This product is very useful in shaping our business processes. The use is very intuitive and simple and the construction of the flow diagrams is carried out in a short time. Having a product like that helps you save a lot of time.

Cons

At the moment I haven't found things that I don't like.

Mohammad Sadegh
Mohammad Sadegh
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great and expensive

Reviewed on 2020/02/15

Pros

It's easy to use, beautiful and good for beginners

Cons

It's expensive so pared to other modeler and platforms

Jouly
Overall rating
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bizagi is a tool that allows you to create processes efficiently

Reviewed on 2018/05/22

Pros

It is a powerful tool because it allows you to quickly and effectively map the processes and sub-processes of your business, as well as allowing you to differentiate all the activities you need to describe, it is really easy to install, has a very intuitive interface and has great online documentation .

Cons

Sometimes it stays the same and it takes a while for it to work again but in general terms this software is quite complete and practical.

Nihilkumar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bizagi Review

Reviewed on 2023/02/27

Pros

It is very useful in creating workflows / flowchart and wireframe for the process / applications. We can export the workflows that are created which can be used in Visio. The drag and drop functionality makes the job easier.

Cons

I don't have anything to like least about Bizagi.

Daniel
Overall rating
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Nice and useful, very elegant on the most part. However, leaving much room for improvement.

Reviewed on 2017/07/05

Our company managed to have our entire process modeled thanks to this application!

Our company managed to have our entire process modeled thanks to this application!

Pros

Easy to learn and also very concerned about BPMN good practices, driving the user to learn more and more about the BPM standards. The customer service is also extremely helpful.

More on the pros I know how seriously they take their business and how much they care about their customers - so I'd like them to consider my regards on their cons. I'm sure they would at least hear me out!

Cons

It doesn't really seem prepared to withstand large scale processes and gets sluggish quite easily. It tries so hard to be a sturdy and powerful tool, but it can't help but to feel quite feeble in handling complex processes.

It eats up a lot of RAM, probably because it can't handle its data in a lightweight way - if you use your clipboard a lot or makes big changes in the design, it won't be long until it eats up your all your memory and you'll be forced to restart it.

It cannot handle moving several elements at once:
- If you choose to move them with the keyboard arrow, it will take forever to move them just a few pixels;
- If you choose to move them with your mouse, it will keep up with your cursor speed, but it will mess up all your arrow design and its labels will wreak havoc on your screen.

The arrows are very glitchy. Can't predict their behavior. And now we can also move them around, which would be great - if that didn't cause them to magically disconnect from the elements every now and then. The arrows also try to predict that we're trying to connect elements to them as we move them, only they never get it right.

Many features also feel more like programming bad practices:
- Now we are forced to login;
- We can never turn process validation off - wouldn't be a problem if things didn't disconnect by themselves;
- We can't turn the splash screen off;
- I'd write more but I hit the char limit.

Daniel
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

POC project complete, proceeding with Pilot. Also reviewing corporate-wide implementation.

Reviewed on 2017/05/17

Rapid implementation of a previously stymied workflow project. Great platform for future Business...

Rapid implementation of a previously stymied workflow project. Great platform for future Business Process Modeling and automation.

Pros

I was predisposed to reject Bizagi, as I was well along developing a workflow solution on another platform and considered reviewing it to be yet another distraction and delay of my project. But it was one of the best demonstrations of a software platform I have ever seen.

Using the workflow sketches, form sketches, and database models/tables I'd already developed, with the help of Bizagi's excellent consulting team, in TWO DAYS we had a demonstrable solution that met my whole list of requirements. All with no programming.

The architecture is exceptionally well sorted out. Table structure in the back-end SQL Server (also allows Oracle) database is exposed within the design environment, so any data-centric configuration or tasks can be managed completely within the Bizagi environment. The User Interface is better than any other product I can think of. Try it and see for yourself. For example, sketching a workflow is easier than any other product I've used, and the workflow is fully functional when completed.

Both on-prem and Cloud are supported. Integration with other systems is a strong point. Online information and training are great. Cost is reasonable, especially for what you get, and especially for this software segment.

Cons

I suppose that other databases could be supported. This does not affect us, but some users might prefer to have PostGRES or MySQL support.

Response from Bizagi

Thank you for your review Daniel. Your concise words really ring true with what we often hear from our customers. You are certainly not the first to be surprised by how powerful and intuitive the Bizagi platform is. Right from our product development cycles to our professional services we pride ourselves in making it easy for people to do complicated things in a short amount of time. At the end of the day it is all about delivering results for your business fast. That is what matters.

Sebastien
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Fast results and easy deployment. Customer service is excellent.

Reviewed on 2014/04/28

I've been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before...

I've been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes ' we consider this the most valuable feature of Bizagi.)

We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi's unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are.
Once the first stage of this process is complete, we were then able to learn more about our organization.

In terms of ROI, we save about 50% on the amount of time it takes us to deliver.
Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I'm a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment ' it was quite efficient, and nice collaboration!

If others were looking to implement this product, I'd advise them to start small and make a prototype so they can better see how the tool will help them. You don't have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that's running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You'll find that it's easy to industrialize such workflows and see direct benefits!

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best BPM platform on the market

Reviewed on 2019/01/03

We have modeled and virtualized dozens of processes in a few months. We highly recommend Bizagi for...

We have modeled and virtualized dozens of processes in a few months. We highly recommend Bizagi for transformation programs.

Pros

Bizagi manages to be intuitive and detailed-oriented at the same time, which is not the case of other platforms (either simplistic or too complicated).
The product is very reliable and the support team is always responsive and available for help.
Documentation is extensive.

Cons

It's not open source, so it's more expensive than some available platforms on the market. But it's very good value for money anyway.

Verified Reviewer
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It's an easy to use tool, very friendly, it allows to easily model and implement all the...

Reviewed on 2018/07/24

Pros

The cost. It's free, the interface I very friendly and intuitive, it allows to easily understand it, it also has a web community very active that always delivers improvements or understanding of the tool.

Cons

The tool loses performance with complex workflows, it gets heavy for these kind of tasks, besides, it consumes too much resources in the machine and has no integration with other programs, which affects its usage in large organizations.

Verified Reviewer
Overall rating
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It is an agile and easy to use tool, it allows to model the processes through flow diagrams

Reviewed on 2018/05/07

To know about another tool that allows me to model diagrams in BPMN

To know about another tool that allows me to model diagrams in BPMN

Pros

I practice what allows me to diagram, document and simulate processes through the process diagrams under the BPMN format (Business Business Modeling Notation), also allows processes and their documentation to be exported to word, PDF, Visio, the web or SharePoint to share and communicate

Cons

I think that should have a greater number of symbols in your library, It is a bit limited when you want to see several roles within the flow, it should give zoom options

Verified Reviewer
Overall rating
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Modeling process easily and with almost no knowledge

Reviewed on 2018/07/26

Pros

What i love the most about bizagi is that you open this software and almost in the same instant you know that to do it's really intuitive

Cons

The developers always say what i provide my model is not that useful because they can't import it and start developing on top of that

Response from Bizagi

Hi. Thank you so much for your glowing review. What's really interesting is that you've mentioned importing your model and using it to develop an application, which is exactly what Bizagi Studio is for. The free Studio software enables you to build based on your model, hooking up the business rules, data, integrations etc. The end result is a web application that's based on your model - so the biggest benefit is that it's easy to change the application once it already exists - all you need to do is change your model. You can deploy your application in the cloud or on premise. For more information simply visit our studio page and feel free to download studio for free. http://bit.ly/2vahfV4

Lopamudra
Overall rating
  • Industry: Utilities
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Worst software i ever used

Reviewed on 2019/04/05

We use it to send notification across group of people who span across multiple companies .

We use it to send notification across group of people who span across multiple companies .

Pros

Nothing to like about this software.very frustrating to use.

Cons

This is one of the least robust software i ever used in 20 yrs of carrier.
We have no choice because our partner company uses it .
this creates cases if you click anywhere accidentally , you won't be able to delete it.calling it will still be in your profile .the over all features are worst .very non-user friendly .
they have big improvement to make .

David
Overall rating
  • Industry: Human Resources
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Digitalization Path

Reviewed on 2018/10/18

We are now addressing the GDPR compliance with the automation process and going digitaly and...

We are now addressing the GDPR compliance with the automation process and going digitaly and paperless.

Pros

The easyness of use the possibilities in glueing all the different software are a corporate landscape!

Cons

Some more technical features when you are a real technical developer seems less deep, probably beacause of its easy of use.

Eduardo
Overall rating
  • Industry: Human Resources
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BPM made easy

Reviewed on 2018/10/18

Pros

If you already know the ins and outs of process mapping, automating process with Bizagi is a very small step away. It’s really that easy, fast and intuitive.

Cons

If you’re a technical guru you’ll feel the need for some advanced features, but other than that, nothing else to say.

Tamer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tools for many functionalities

Reviewed on 2017/08/26

Great analysis tool for complex business processes

Great analysis tool for complex business processes

Pros

We use Bizagi modeler since 2011, we use it for modeling business processes by our analysis team, the output model can be used by developers and also clients can validate it.
We have searched for a tool to help us generate the model, and among all tools we tested, we have found that Bizagi is the best, it give us all what we need and a little more:
1- Standard & complete set of BPM components
2- Rich components attributes
3- Easy to use GUI
4- Great documentation tool
5- Exporting to all known file types (extensions)
Bizagi is a success partner for us.

Samuel
Overall rating
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bizagi is great!

Reviewed on 2018/10/17

As a consultant I solve many problems with Bizagi over many different industries. I haven't found...

As a consultant I solve many problems with Bizagi over many different industries. I haven't found one that it can't solve yet.

Pros

It's incredibly flexible and easy to use. Makes integrations a cinch!

Cons

The UI could use some more adjustability for user experiences.

Matthew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bizagi Calalyst!!

Reviewed on 2018/10/17

GREAT

GREAT

Pros

great visibility where cases are within the process. easily configurable.

Cons

no global search. not able to customize individual inboxes. out of the box reporting could be improved.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great for Business Process Management

Reviewed on 2019/09/28

Although it took me a while to use it, now it helps me a lot and saves much of my time

Although it took me a while to use it, now it helps me a lot and saves much of my time

Pros

This tool is great to draw the business processes within a company, it has all the required elements.

Cons

it is not very user-friendly, I had to see lots of tutorials to understand how to work with it smoothly.