WellnessLiving Reviews
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528 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Business tool
Reviewed on 2023/10/12
Works well for our company
Works well for our company
Pros
An all-inclusive tool which allows us to manage everything in one place.
Cons
Can be a bit overwhelming in some areas and can take some time to figure out.
Response from WellnessLiving Systems
Hey Jennifer,
Thank you for taking the time to share your thoughts about WellnessLiving. We're absolutely delighted that you made the switch to our software and that it's serving as a great business tool for your company!
At WellnessLiving, we're constantly improving our all-in-one solution with the goal of providing more value and reliability for our customers to help manage and grow your business. From online booking and automated marketing tools to our White Label Achieve Client App and predictive reports, we have everything you need to attract, convert, and retain more clients.
We understand that transitioning to a new platform can sometimes feel overwhelming, but we're here to make the process as smooth as possible. Our goal is to ensure you get the most out of our software, so don't hesitate to explore our community-driven resources, like our Knowledge Base and Community Forum, for any inquiries or concerns you may have. I've included the links for each platform below for your reference.
Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Community Forum: https://community.wellnessliving.com/page/home/
Should you ever encounter any issues or simply have questions, our dedicated Customer Solutions Team is just an email away at [email protected]. We're committed to providing the assistance you need.
Thank you once again for choosing WellnessLiving. Your success is our priority, and we look forward to continuing to support your business.
Best regards,
Logan M. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Been with WL for 2 years
Reviewed on 2024/12/23
8/10 - Every software company has pros and cons. WL has more pros for us. There are many options...
8/10 - Every software company has pros and cons. WL has more pros for us. There are many options that help us to serve our clients better and we enjoy the easy to use platform.
Pros
The onboarding was great. We learned different ways to set up options that provided more opportunity for us.
Cons
Continual price increases. I expected to make it atleast a year without a price increase.
Reasons for Choosing WellnessLiving
cost - I hate that I have to put more characters in the answer when it is an easy short response.Switched From
MindbodyReasons for Switching to WellnessLiving
cost and platform-- seemed easy to use and offered different options for clients/usResponse from WellnessLiving Systems
Hi Emily, thank you for your 5-star review and for being a valued part of the WellnessLiving family for two years! We’re so glad to hear that the platform has provided many options to help you better serve your clients and that you’ve enjoyed the easy-to-use interface. It’s also great to know the onboarding process introduced you to setup options that created new opportunities for your business.
We appreciate your feedback about pricing. Our goal is always to provide value that outweighs costs by continuously improving the platform and adding features that help your business thrive. If you’d like, we’d be happy to explore ways you can optimize the software to get the most out of it.
Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wellness Living Review
Reviewed on 2024/11/04
Very poor, if a zero-star review was possible that is what i would give. It is very unfortunate...
Very poor, if a zero-star review was possible that is what i would give. It is very unfortunate when in a customer service-based situation, that the customer has to put in as much work as you do with WellnessLiving. The cost of the subscription does not relate well to the service you receive. In every situation I have ever experienced with wellness living, I have had to call back every single time I was told I would be contacted about important matters, and when I mentioned the times it would work to be contacted, those were rarely respected.
Pros
At face value, it looks like wellness living has all of the services that would make up a great company
Cons
- Very poor inter-company communication
- support workers promise things they can't actually promise
- Inconsistency between merchant teams and support workers in terms of action and communication
- there is always a chain of command problem, every issue needs to a "managers review", no employee you talk to on the phone seems to have the authority to tell you anything or do much for you other than tech support.
- Very difficult to communicate via english with anyone that i get connected with through the company (i believe this is where most of the errors and breakdowns occur)
- Severely overpriced considering other options out there (the subscription costs are very high, currently saving over $1000 a month with new system and software that includes app, website, backend software for client data etc.)
- Issues and concerns do not get dealt with in a timely manner, call at inconvenient times no matter how often you tell support workers your schedule (speaking as a business owner wearing every hat of the business)
Response from WellnessLiving Systems
Hi Jared,
Thank you for sharing your honest feedback. We’re genuinely sorry for any frustration you’ve encountered with our support and communication. Our goal is to provide a reliable, all-in-one solution with accessible support, and it’s clear we fell short in your experience.
We’re continuously working to enhance communication across departments and streamline issue resolution for our clients. A senior member of our Customer Excellence team will be reaching out to provide additional support and ensure your concerns are addressed.
Your insights are invaluable, and we’re committed to improving your experience with WellnessLiving.
All the best,
Anthony S.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good software, but beware the processor, Paragon.
Reviewed on 2024/11/08
We've had our issues with them, but have found work arounds. The way they do financials is a bit...
We've had our issues with them, but have found work arounds. The way they do financials is a bit frustrating. (e.g. if a members dues of $20 doesn't go through 2 times and clears the 3rd time it'll show a total of $60 and not $20)
Pros
The product does everything you need it to do without having to pay for features like mailing members. There's a small cost for texting members. It's easy to let members signed up for a class know of any changes.
Cons
The biggest detractor is their processor, Paragon. They treat debit cards the same as credit cards even though it's against Federal regulations (The Durban amendment). With the software I find it odd that a member on a month to month membership has to have an end date for their membership. The only time there's an end date is when they decide to cancel.
Response from WellnessLiving Systems
Hey Carl!
Thank you for your feedback! We’re glad WellnessLiving has been easy to use and that features like class notifications help your business run smoothly without extra communication costs. Our goal is to provide an affordable, all-in-one solution that simplifies client management and supports growth.
We understand your concerns with Paragon as the payment processor, especially regarding transparency in fees. Please know we’re here to support you and can provide guidance on any billing complexities.
Switching from Mindbody is a big step, and we’re dedicated to offering reliable, 24/7 support. If you’d like to discuss any issues further, feel free to reach out anytime to [email protected] – we’re here to help.
Thank you for choosing WellnessLiving!
Anthony S.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid Software Performance.
Reviewed on 2025/01/06
Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!
Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!
Pros
Easy to use and pretty intuitive. The learning curve is small. Love the way you can personalize your back office.
Cons
The learning curve takes some time. There are some features that are a little clunky, but I can tell they're working hard to update their software. All things considered, a very small concern.
Alternatives Considered
MindbodyReasons for Switching to WellnessLiving
First, it was price. Then it was easy of use. Now it's consistency of competency.Response from WellnessLiving Systems
Hi Sharon, thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with WL. It’s fantastic that you find the software easy to use, intuitive, and enjoy the ability to personalize your back office. We also appreciate your positive feedback about our customer service and the helpful seminars! We truly value your thoughts on the learning curve and certain features. We understand that some aspects can take time to master, and we’re constantly working on updates and improvements to enhance the overall experience.
Your feedback helps us stay focused on delivering the best possible service, so thank you for sharing it with us!
We’re always here to assist you—please feel free to reach out to us at [email protected] if you need to discuss the features so we can update you. Regards, Benjamin K.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy client
Reviewed on 2024/12/22
Wellness Living has been incredibly helpful in my longstanding business over in England. The...
Wellness Living has been incredibly helpful in my longstanding business over in England. The software is easy for my staff to use, the branded app is beloved by my clients, and the support service over email is wonderful. I’m moving back to Canada and opening a new business and I’ve already gotten in touch with wellness living to set up another account with them as I wouldn’t think of using anyone else!
Pros
the branded app is the best part of the package for me!
Cons
There really aren’t any, they exceeded my expectations!
Alternatives Considered
MindbodyReasons for Switching to WellnessLiving
Cost and the fact that wellnessliving is a Canadian companyResponse from WellnessLiving Systems
Hi Chantelle! Thank you for taking your time and sharing such a glowing review of WL! We’re excited to know that our software has been a valuable part of your business in England and that your clients love the branded app as much as you do. It’s incredibly rewarding to hear that we’ve exceeded your expectations, feedback like yours inspires us to keep doing our best every day!
We’re also so excited to hear about your upcoming move to Canada and your plans to open a new business! It’s an honor to be part of this new chapter with you, and we’re here to ensure your next setup is seamless and just as successful.
If there’s anything you need along the way, please don’t hesitate to reach out. at [email protected] We can’t wait to support you in continuing your journey with us!
Wishing you all the best in your move and your exciting new venture! All the best, Benjamin K.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wellness Living is the BOMB!
Reviewed on 2024/12/18
Pros
My yoga studio has been using Wellness Living for 3 years and we love it! So easy to navigate and very intuitive. My teacher love the ease of use and my students love our branded app too! Highly recommend for price, support and overall functionality.
Cons
Customer Service takes a while to get back to you.
Response from WellnessLiving Systems
Hi Pamela, Thank you for your amazing review! We’re happy to hear how much you and your yoga studio love WellnessLiving. It’s wonderful to know that the platform’s intuitive design, ease of use, and branded app have been such a hit with both your teachers and students. We genuinely thank you for taking your time and sharing such a positive review.
We appreciate your feedback about customer service response times. While we strive to provide prompt support, we’re always looking for ways to improve. Your insights help us do better, and we’ll ensure your experience continues to be a positive one.
As you may already know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best Regards, Benjamin K.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
These Hands Massage review
Reviewed on 2024/11/27
Has been positive and I highly recommend it to the chaotic business owner
Has been positive and I highly recommend it to the chaotic business owner
Pros
I love how organized it helped me to become. with the scheduling along with the phone app. and all the back office tracking.
Cons
I don't have a complaint about wellness living
Response from WellnessLiving Systems
Hey Jenifer!
Thank you for your 5-star review! We’re thrilled to hear how WellnessLiving has brought organization to your business with scheduling, the Achieve Client App, and back-office tracking. Our all-in-one solution is designed to simplify operations and help businesses like yours thrive.
It’s great to know we stood out as the best fit for your needs. With affordable, reliable tools and 24/7 support, we aim to make managing your business stress-free.
Thank you for recommending us to other busy professionals! We’re here to support you every step of the way.
Best regards,
Anthony S.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fits my studio needs well
Reviewed on 2024/12/20
Easy to use and they are responsive to my needs.
Easy to use and they are responsive to my needs.
Pros
WellnessLiving has helped my yoga studio function and grow for years now. They've been a one-stop shop for my scheduling, payment processing, and website needs, and the program is easy for my staff to use.
Cons
Sometimes their customer service is on the slow side.
Response from WellnessLiving Systems
Hi Jason, thank you so much for taking the time to share your experience with WellnessLiving! We're glad to hear that our platform has been a valuable one-stop solution for your yoga studio’s scheduling, payment processing, and website needs. It’s truly rewarding to know that we’ve been able to support your growth over the years.
We also appreciate your candid feedback about our customer service. While we strive to be as responsive as possible, we understand that there’s always room for improvement. Rest assured, we’re continuously working to enhance our support processes to better serve you and your team.
We’re grateful for the trust you’ve placed in us, and we’re committed to ensuring our platform continues to meet your studio’s unique needs. Our 24/7 support team is always here to assist you and reachable at [email protected] If there’s ever anything more we can do to assist you, don’t hesitate to reach out, we’re always here for you! Best regards, Benjamin K.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So glad to make the switch
Reviewed on 2024/12/03
Trifecta has really had a wonderful experience with Wellnessliving. They meet our needs as a small...
Trifecta has really had a wonderful experience with Wellnessliving. They meet our needs as a small business, giving us the benefits of having features that most other small businesses don't. From online scheduling to custom apps and reminder texts, the software is very client-centered.
Pros
They are always improving. If you stay active among the community they listen to your needs and 99% of the time they act upon those requests
Cons
Sometime those amazing updates come with a learning curve and tiny changes that can be annoying
Response from WellnessLiving Systems
Hey Hanna!
Thank you for your thoughtful review! We’re thrilled to hear that switching to WellnessLiving has been a positive experience for Trifecta. It’s great to know you value our commitment to listening to customer feedback and delivering meaningful updates. Your input helps us continue to grow and improve.
We understand updates can sometimes come with a learning curve, but our 24/7 support team is always here to assist. Unlike other platforms, WellnessLiving is built to grow with your business, offering features like online scheduling, custom apps, and automated reminder texts—all in one reliable, easy-to-use solution.
Thank you for choosing WellnessLiving! We’re excited to keep supporting your success and look forward to seeing Trifecta thrive.
All the best,
Anthony S.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wellness Living allows me to spend more time with my staff and students.
Reviewed on 2024/10/29
I've used Wellness Living for my swim school since 2016 and recommend it to every business similar...
I've used Wellness Living for my swim school since 2016 and recommend it to every business similar to mine that I come across. My must haves to switch from the other wellness type platform were 1. Customer Service, 2. the ability to have family profiles 3. all inclusive functions such as email, mobile app, financial reports, POS and scheduling. Wellness Living does it all and helped me automate many parts of my business so I can spend more time with my staff and students all while providing quality customer service.
Pros
1. Customer Service, 2. the ability to have family profiles 3. all inclusive functions such as email, mobile app, financial reports, POS and scheduling.
Cons
No ability to schedule staff meetings/trainings within the schedule. Hopefully it is coming in a future release.
Alternatives Considered
Jackrabbit SwimReasons for Choosing WellnessLiving
Mindbody was not as user friendly and they didn't offer family profiles.Switched From
MindbodyReasons for Switching to WellnessLiving
Wellness Living had the price, design, and family profiles I needed for my business.Response from WellnessLiving Systems
Hi Kelly,
Thank you for your fantastic review! We’re thrilled that WellnessLiving has supported your swim school since 2016, providing the customer service, family profiles, and all-in-one features—like email, mobile app, POS, and scheduling—that make managing your business easier.
We’re glad WellnessLiving met your needs for an affordable, user-friendly platform after switching from Mindbody. Unlike other systems, we’re dedicated to delivering a seamless solution that saves you time to connect with your staff and students.
Thank you for recommending us, and we appreciate your suggestion on staff scheduling. We’ll share it with our team as we continue to improve! Remember to check out our Community Forum to view our product roadmap, recommend new features, and influence future updates. Access it here: https://community.wellnessliving.com/page/home/
Thanks,
Anthony S. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top notch customer service!
Reviewed on 2024/08/01
Wonderful! They really listen and care about their clients.
Wonderful! They really listen and care about their clients.
Pros
Customer service is top notch! They are not only responsive but very caring and friendly. They really listen and provide excellent support.
Cons
Reports are clear but sometimes unsure of the accuracy after refunds are applied or billed to client accounts.
Alternatives Considered
SquarespaceReasons for Choosing WellnessLiving
Easier to use, MUCH BETTER CUSTOMER SERVICE, more affordableSwitched From
MindbodyReasons for Switching to WellnessLiving
Features and customer service primarily.Response from WellnessLiving Systems
Hey Chanda,
Thank you for your wonderful review! We’re delighted to hear that our top-notch customer service has made such a positive impression on you. Our team is committed to being responsive, caring, and friendly, and we will definitely pass on your feedback to our Customer Excellence Team.
We’re thrilled that you found WellnessLiving easier to use and affordable. Our goal is to provide an all-in-one solution that saves you time, streamlines operations, and constantly improves your experience. Your decision to switch to us highlights our commitment to delivering superior features and unparalleled customer support.
Regarding your comment on report accuracy after refunds or billing adjustments, someone from our team will reach out to you to offer support, or you can reach us at [email protected].
Thank you again for your feedback and for choosing WellnessLiving. We look forward to continuing to support your business!
Best regards,
Anthony S.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
happy custom
Reviewed on 2024/05/01
I am a happy customer and would recommend to others.
I am a happy customer and would recommend to others.
Pros
Once it is learned and understood it is pretty user friendly.
Cons
Learning curve and setup was intimidating.
Alternatives Considered
MindbodyReasons for Choosing WellnessLiving
needed more features for studio. reviews were good and they offered me a discount to sign up.Switched From
Acuity SchedulingReasons for Switching to WellnessLiving
same offerings for less money. didn't like the customer servies sales teams at MB.Response from WellnessLiving Systems
Hi Melissa,
We appreciate your feedback and are thrilled to hear you're a happy customer! At WellnessLiving, we're committed to providing a user-friendly experience while offering robust features for your studio needs.
WellnessLiving was built by our customers spreading the word, so as you mentioned please do recommend us to all your peers. Not sure if you know, but we have a partner program where we pay you every month for every customer that signs up. We even have some customers that get four-figure checks from us each month, and we would love to do that for you as well!
Choosing us over competitors like Mindbody means getting the same great offerings at a more affordable price, without sacrificing quality or service. Our reliable platform, coupled with 24/7 customer support, sets us apart in the industry.
We're delighted to have you on board and look forward to supporting your success every step of the way!
Warm regards,
Anthony S (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Good for your dollar
Reviewed on 2024/10/02
Have used 4-5 different gym scheduling programs over the years and this one was somewhere in the...
Have used 4-5 different gym scheduling programs over the years and this one was somewhere in the middle. Might work better on a larger scale fitness center
Pros
affordable scheduling tool for fitness centers
Cons
Tough to make changes for specific categories etc.. used help desk multiple times
Response from WellnessLiving Systems
Hi John,
Thank you for sharing your experience with us! We’re glad to hear that WellnessLiving has been an affordable solution for your fitness center’s scheduling needs.
Sorry to hear about the difficulty in making changes for specific categories. For quick assistance, you can reach us via email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. Just click the help icon in the bottom right corner of your dashboard, and Isaac will provide instant answers from our Knowledge Base.
We understand that transitioning from other software, like Mindbody, can be challenging, and we’re pleased that you’ve found our pricing, user-friendly interface, and better support a positive change. WellnessLiving offers custom-branded apps, built-in marketing tools, and seamless payment processing to streamline operations and boost revenue.
Thank you again for your feedback! We’re excited to support your continued success.
Thanks,
Anthony S.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wellness living review
Reviewed on 2024/04/09
Overall we find excellent features in the product and it makes running a busy business much more...
Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.
Pros
The features suited my business needs 95% and it was cheaper than my previous package which did similar things.
Cons
Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.
Response from WellnessLiving Systems
Dear Jason,
Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform.
It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience.
If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help!
Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey.
Warm regards,
Anthony S (Marketing Specialist)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All in one software makes running growing my business doable.
Reviewed on 2024/04/11
Customer service has always been responsive and friendly. As they have grown, I've noticed that it...
Customer service has always been responsive and friendly. As they have grown, I've noticed that it is much more challenging to reach them by phone for emergencies. But, overall, better experience than we have with most other businesses in general.
Pros
I love that WellnessLiving is an "all-in-one" solution. Having all client information, marketing, and financials in one place saves hundreds of dollars in software and admin costs.
Cons
Though WellnessLiving offers most features I need, it is not possible for one company to do everything well. Their constant updates are great for the most part, but I wish they made an API available for integration with other software & services. They recently released a Zapier integration and that was HUGE, but it needs a bit more work. Marketing capabilities, in general, are okay, but I don't believe it is possible for WL to update marketing cababilities at a speed that is comparable to a software company that is solely focused on marketing.
Response from WellnessLiving Systems
Dear Tori,
Thank you for sharing your experience with WellnessLiving! We're thrilled to hear how our all-in-one solution has made managing your business easier and more efficient. Having everything from client information to marketing tools in one place is indeed a game-changer.
We appreciate your feedback on our updates and Zapier integration. Rest assured, we're continuously refining our platform and integrations to better serve you.
Our customer service team is dedicated to providing prompt and friendly support, though we understand reaching us by phone can sometimes be challenging. Remember, you can always reach us via email at [email protected] for assistance.
Thank you for choosing WellnessLiving as your business partner.
Warm regards,
Anthony S (Marketing Specialist)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A critical tool for our business
Reviewed on 2024/04/04
We have had a positive experience with WellnessLiving and it is a critical part of our business. ...
We have had a positive experience with WellnessLiving and it is a critical part of our business. The customer service support is excellent when we have encountered issues or had questions. The functionality is intuitive to use and is robust, even for special uses. Highly recommend!
Pros
Easy to configure
Intuitive to use, both on the back-end and client interface
Robust functionality
Excellent customer service
Extensive reporting capabilities
Cons
Subscription rate increases
Some features, such as events on the Achieve app, only available with upgrades
User forums a bit confusing to use
Reasons for Switching to WellnessLiving
Mindbody is expensive and poor user interface StudioGrowth had nice features and interface, but not as robust as WellnessLivingResponse from WellnessLiving Systems
Dear Ruth,
Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use.
It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course, we're honored that you've found our customer service to be excellent—we're always here to help whenever you need us.
We appreciate your feedback regarding subscription rate increases and feature availability. Rest assured, we're constantly working to enhance our offerings while keeping them affordable for our valued customers like you.
If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to ensure your experience remains exceptional.
Warm Regards,
Anthony Spagnuolo
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Cancellation
Reviewed on 2024/03/29
Terrible and it takes multiple people to cancel the subscription. Still waiting for someone to call...
Terrible and it takes multiple people to cancel the subscription. Still waiting for someone to call me back. Customer service is terrible!
Pros
Never was effective for music school and when we needed help it would take days for someone to reach out
Cons
Scheduling was quirky and we always had difficulty reaching someone for assistance. It would take days for someone to call back.
Alternatives Considered
Website ToolboxReasons for Choosing WellnessLiving
Choose a system specifically for music schoolsReasons for Switching to WellnessLiving
Terrible mistake because you can’t make changes quickly without reaching someone.Response from WellnessLiving Systems
Dear Marisha,
We sincerely apologize for the frustration and inconvenience you've experienced with our services.
We understand the importance of timely support and efficient scheduling, especially for music schools. It's disheartening to hear about the difficulties you faced in reaching our team and the delays in response time.
We're actively addressing these issues internally to ensure smoother communication and faster resolution times. We acknowledge the challenges you've encountered with cancellation and are committed to streamlining this process to be more user-friendly.
We would like to extend our apologies for any inconvenience caused and assure you that we're here to assist you promptly. Please let us make things right; a senior member from our Customer Excellence Team will help you.
Thank you for bringing these concerns to our attention. We value your business and hope to regain your trust in WellnessLiving.
Warm regards,
Anthony S (Marketing Specialist)
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Find another system! this review is from a user of 8 (long) years with WL
Reviewed on 2024/02/08
they are not the best software and we have tried to love them tried to give them time to fix the...
they are not the best software and we have tried to love them tried to give them time to fix the issues (8 years long enough, you think?), but they are slow moving to fix things and fast moving to add upgrades that are untested and don't work when you try to implement them anyway.
You have to pay for services you don't use nor plan to ever use and you cannot trust that any part of their system will work on any given day. its hugely unreliable.
Sometimes appointments show up as paid and sometimes they don't. Sometimes you can send an email and sometimes you can't. Some days everyone gets their texts and the next day the same students don't. sometimes the classes are deducted from the pass and sometimes they aren't.
The worst is when you call support they act like your issue is false and that it's not happening on their end and the system is perfect.
oh-but since you are experiencing an issue (they don't believe is happening) here is a time consuming and confusing workaround to use. They will never fix the issue. and if they do, trust me the fix is temporary! it will be messed up on the next update.
we hold our breaths (that's actually funny when you teach yoga) when WL says hey- update coming! we are like OH NO, whats going to go wrong this time?
and how many hours will we have to use to fix it, workaround it and convince support hi, there is a major issue with the system...again.
I am writing this review right now because there was another update last Tuesday and a patch fix today and I needed to send out a timed email at noon today, and the system wouldn't even give me the option to send an email at all today.
LOL , my partner was like, well what did you expect? and I was like but the email looked so nice, too bad no one will ever see it. :(
and I don't want another business to go through what we have been through. Life is too short to use a software that works only when it feels like working. find something else.
But if you like troubleshooting and that makes you happy, then this is your best bet for that - you will be very busy! LOL
Pros
I like that I can take care of class passes, appointments. and sometimes it works, when it works its great, when it doesn't-well, the rest of the story is later.
Cons
emails don't work when you need them, updates are not tested at all and cause huge issue upon release. Sales reports are consistently a few dollars off. depends if are you using 2 different computers, different browsers maybe a phone...
we crack up. I always ask my partner can you give me the approximate sales today? Its never accurate, ever. Sales tax report is no longer accurate. it was for a couple of years, but the latest update changed that too.
Merging duplicate clients and the ability to keep a current client data base is impossible. Updated clients is the heart of a small business. and our poor little biz heart is totally outdated.
1/3 of our client list is outdated because WL won't update their merging system. you must pray (if you pray) that your future clients have never used WL elsewhere in their past..
that old account will be a forever account even if the client WANTS you to update their info. you can't. you will either have duplicate clients or outdated lists. its your choice which style of confusing client lists you prefer. at least WL gives you a choice there, LOL.
Response from WellnessLiving Systems
Dear T,
We apologize for the frustrations you've experienced with our platform.
We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports.
Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area.
Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed.
Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly.
Warm regards,
Joanna S
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The software did not work for my company
Reviewed on 2024/01/25
waste my time and money they do not offer free trial because the company have a lot of services...
waste my time and money they do not offer free trial because the company have a lot of services they do not stay.
Pros
The deposit payment for services with automatic remaining.
Cons
Can not do multiple services check out the client have 5 services have to do one by one, and the reports. It's too big all the software on the screen. The filter the calendar it's to big can not see the apply on the screen have to scroll down and disappear have to start all again.
Response from WellnessLiving Systems
Dear Shirley,
We are genuinely sorry to hear about your experience with our software. Your feedback is valuable, and we appreciate you taking the time to share it.
We understand the frustration you've encountered with the limitations on multiple services checkouts, screen size issues, and calendar filter difficulties. We are continuously working to improve our software, and your insights will help us address these issues more effectively.
Regarding our trial policy, we understand how challenging it can be for businesses with a diverse range of services. We’ll consider your feedback in revisiting our trial options.
Please know that your satisfaction is our priority, and we're committed to making the necessary improvements to provide a better experience for you and others.
In accordance with our service agreement, a senior member from our Customer Solutions Team will be reaching out and providing you with additional assistance.
Warm regards,
Isabelle S.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Endless Possibilities with Wellness Living Software for Studios
Reviewed on 2023/09/21
The onboarding process was fabulous! My dedicated specialist would find the answers to any...
The onboarding process was fabulous! My dedicated specialist would find the answers to any questions I had. I also utilize the "help line" quite often and I'm always surprised by the quick response and level of concern from the agents who are on call.
Pros
The ability to create classes, events, and appointments for my new yoga studio is the part of the software that I use the most. My clients can easily choose from purchase options and book a class from their phone or computer. I also enjoy the varying degree of permissions I can allow for instructors and future employees.
Cons
When I create an Event, it seems like there are too many settings on the event set up page, and then the purchase option ticket that has to be created to go along with the event. Especially the purchasing rules and use of the early bird discount. Also, the Elevate Staff App does not always refresh class count numbers without a manual refresh from the instructors.
Reasons for Switching to WellnessLiving
A studio nearby had recently switched to Wellness Living, and I liked the way it functioned from the user end. I also liked what the sales agent and demo specialist had to say when I was researching products.Response from WellnessLiving Systems
Hey Katie,
Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio.
We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to [email protected], or leave a voicemail when you call, and our team will promptly assist you.
We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/
Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together.
Warm regards,
Adam S. (Customer Advocate)
- Industry: Recreational Facilities & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WellnessLiving was a game changer!
Reviewed on 2023/11/06
Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations...
Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations and for our virtual offering.
Pros
The ease of use, for both our members and our staff. It is extremely easy to work with, even for those that are not very tech savvy, and if you have a question the Support team is always there to help and they generally reply with a video so you know exactly what to do!
I really like that videos, marketing, etc., are all a part of the software and do not rely on third party subscriptions and integrations.
I also appreciate that they are open to enhancement suggestions from their users.
Cons
Nothing. I really appreciate everything they offer and that they are open to improvement suggestions as well.
Reasons for Switching to WellnessLiving
Features, ability to request enhancements, costResponse from WellnessLiving Systems
Hey Matthew,
Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that we've been a game-changer for your business.
Your appreciation for our openness to enhancement suggestions means a lot to us. We are committed to continuous improvement, and your insights contribute significantly to our growth. If you ever have more suggestions or questions, remember, we're here for you. Whether it's through our 24/7 support, webinars, or our Knowledge Base with hundreds of articles, we aim to provide the resources you need. We invite you to explore our vibrant Community Forum, where you can engage with other users, share your ideas, and stay informed about our roadmap.
Here are the links to our community-driven platforms below:
Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Community Forum: https://community.wellnessliving.com/page/home/
Warm regards,
Karina B. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience with WellnessLiving
Reviewed on 2024/10/25
Our experience has been very smooth and has helped us streamline our operations allowing us to grow...
Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving.
Pros
The flexibility that Wellness Living offers to our business and the customer service also being very easy to reach!
Cons
We currently have no complaints with WellnessLiving.
Response from WellnessLiving Systems
Hey Enrique!
Thank you for the awesome feedback! We’re thrilled to hear that WellnessLiving’s flexibility and easy-to-reach customer service have helped streamline your operations and support your growth.
Our goal is to provide an all-in-one, user-friendly solution that makes managing your business simpler while helping you attract and retain clients. We’re dedicated to keeping the platform evolving with your needs, so it’s great to hear it’s making a real impact for you.
Thanks for choosing WellnessLiving—we’re here to support your success every step of the way!
All the best,
Anthony S. (Customer Advocate)
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Better Solutions are out there
Reviewed on 2024/09/06
It is a poor experience overall unfortunately, there are much better business management software...
It is a poor experience overall unfortunately, there are much better business management software solutions out there
Pros
The scheduler functions pretty well for selecting classes
Cons
Aside from the scheduler for selecting a class, the other features are objectively very poor. The store for merchandise and the redemption of member points literally has never worked for me and I have to utilize a workaround for redeeming my points.
Response from WellnessLiving Systems
Hi Renne,
Thank you for sharing your feedback with us. We’re sorry to hear about your frustrations with the merchandise store and member points redemption.
For quick assistance, we offer several ways to get support, including email at [email protected], phone support at 1-855-651-1115, and live chat through Fin, our 24/7 AI assistant—just click the help icon in the bottom right corner of the screen.
We understand how important these features are for your business, and we sincerely apologize for the inconvenience. Please know, we’re actively working to improve these functions for all users.
Thank you again for bringing this to our attention, and we’re committed to turning your experience around.
All the best,
Anthony S.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy navigation
Reviewed on 2024/04/09
Pros
Functional
Easy navigation
Tutorial is always available
Cons
Nothing that I can think of.
All is working okay
Response from WellnessLiving Systems
Dear Maria,
Thank you so much for sharing your positive experience with WellnessLiving! We're thrilled to hear that you find our platform easy to navigate and functional. Our team works hard to ensure that our tutorials are always available to assist you along the way.
We're delighted that you haven't encountered any issues, and we appreciate your feedback. Should you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or give us a call. We're here to help make your experience as seamless as possible.
Thank you once again for choosing WellnessLiving.
Warm Regards,
Anthony S (Marketing Specialist)
