1 review

mspStack

Services ordering, provisioning & delivery platform for MSPs

5 /5 (1 review) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
1 review
Bart T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Day to day benefit from Self Service and Automation!

Reviewed on 2017/10/09

MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface.
This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work.

And because processes are automated and therefore more robust, we save a lot of hassle and we're able to help our customers faster and better.

Pros

MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface.
This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work.

And because processes are automated and therefore more robust, we save a lot of hassle and we're able to help our customers faster and better.

Also, as a seasoned MSP we have a lot of experience with support teams of different vendors.
The support team for MSPstack is great, they don't pressure for closing a ticket but are involved and determined to find a solution together.

In my opinion, the MSPstack functionality will benefit almost every company. Especially for companies that haven't embraced the Self Service and automation wave yet!

Cons

The User Interface design is on the basic side. This interface could be made more attractive in my opinion.