Shelf Reviews

High level organizational capabilities, easy to use & attractive interface, the Web Clipper. The organizational capabilities are great (especially if you implement your company’s existing file structure), but the search feature is so fine-tuned that you don’t need to be overly organized to find what you need.

There's no built in messaging or chat feature but they told me that a Slack integration was coming in the future.

everything being in one place at once and the subheadings

not the prettiest to look at and sometimes you can have too may categories

Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly. Being organized with regard to digital content creates new opportunities for work, collaboration, and productivity, while also reducing stress and frustration that wasn't as visible before using Shelf.

We use Shelf as our knowledge base and onboarding tool for IT employees. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into groups and folders. It integrates well into our existing systems and serves as our main focal point for organization.

Given the expanse of the internet, Shelf is a necessary tool for keeping track of research. Shelf saves us hours by keeping us from backtracking, shuffling links and losing "that one great thing I read somewhere."

Apart from storage and organization, Shelf's advanced OCR features help us process giant documents so we can find the perfect section without reading endless pages. As we build our library of material, Shelf is replacing Google as my first place to look for data.

The easy-to-use organizational structure and web clipper are both superb for curating, organizing and tagging information items into digital libraries. OCR enabled search within all digital media including web content, documents, images, videos, presentations, media types and tags provides our users with fast and actionable views of even vast volumes of content.

I wish they had created Shelf sooner. There are very few collaborative taxonomy programs available and even fewer with the features and functionalities of Shelf.

Definitely the most user-friendly knowledge management tool out there. Good for cross-team collaboration. UX is clean, attractive, and intuitive. It doesn’t take much time with the software to be able to effectively and easily use it.

Would be great if there was a bulk tagging feature, that is probably only one of my main complaints.

The searchability is wonderful! You can search by keywords, tags, file format, date, etc. It makes it so easy to find exactly what is needed! It's clean and has an intuitive user interface. Saves everyone in the sales organization time because there is now no more searching the most up to date document of anything.

It would be nice to be able to have the same document saved in the same place, but they have discussed that this is one of the features that they are currently working on building. Overall, great product!

Ease of use. It's great for our agents to feel empowered and have knowledge at their fingertips. It helps them daily to confidently give answers to our customers.

It would be good to have a feature where spreadsheets can be embedded (for example a spreadsheet with formulas)

- Partnership with the Shelf team, especially Rick Alimov, to implement the tool into our environment was super helpful, easy to work with, very educational, quick to respond, and always on top of things.- Development, implementation, and integration were quick and easy.- Documentation provided was clear and concise.- Easy to use and navigate and administer. - Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).

- Lacks robust and in-depth reporting in GUI without the requirement of pulling APIs. Beta for additional reporting is available but when available to GA it will be a paid product. Believe all reporting capabilities should be a part of the tool and not a paid add-on.

Libraries, folders, permissions, taxonomy all work really well and allow us to create a strong one source of truth for our staff. We also love the addition of Wiki Templates this year that allow us to create new content quickly and efficiently

The review process is something that we struggle with managing. Shelf has a review process inside their analytics however, one small change on a piece of content removes it from the outdated content report. Since this is the case we have exported a list of all content and created a review policy that is manually assigned by quarter. Since you have to add all reviews into a workflow one at a time with 150-200 pieces of content to review per quarter this can be a very time consuming process.

The support and availability that Shelf offers is amazing. This is for everything, including help with the configuration, training, support and future enhancements.

The ease of use and search fonction really helped our Contact Center grow which was a big issue for us with our previous software.

Decision Tree is still new and had some bug issues but Shelf has been working very hard on improving this small portion.

I love the collaboration aspect of Shelf and the ratings. This is how we're using Shelf to keep our content current and it's extremely helpful to view the comments/ratings to see how or if the content is being used. I'm also very happy that Shelf is adding a feature where multiple items can be in different folders as much of our content can be cross-referenced.

I would love to have more control over the tags list as that needs to be constantly curated and I hate bugging the client rep to do it.

Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.

No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.

Content is easy to find and searchable for all users based on tagging system, which is easy to use; content can be shared across all of our teams; reduces duplication; affordable; syncs with Google drive and drop box; very easy to drag and drop files and folders

There is no built in CRM tool, and this would be really useful t have accessible. Would also be great if this would integrate with Outlook. Takes some time to put the content you want on the platform but well worth it once it is set up and ready to use.

It is very comfortable in usage. There a lot of functions and features.

I can't say anything about negative sides of Shelf, because I have not seen it yet.

We're an international organization, and needed a platform that would be affordable and accessible globally. The staff at Shelf.io are incredibly customer-oriented and constantly seeking feedback to add new features and upgrade the system. The library is intuitive to use from both an administrator's and user's perspective. The search function is robust, making it easy to find relevant resources. And, the ability to have specific user-groups for certain documents is a huge benefit for us. Without question, an amazing resource for the price.

I do wish we could customize the look (e.g., co-brand with logos, colors, etc.) - but really, if my only major complaint has to with aesthetics, the product certainly is working for us.