Post Server World: Multiple Vendors. One Login. One Price
Very helpful during the migration as well as training and implementation.
tab32 allowed us to move us off of our server while not losing any key workflows that we needed. We even saved on our monthly payments by consolidating all our different vendors we were using by moving to tab32. From patient texting, free updates, estatements with online payments, unlimited eclaims, online booking, reporting, digital x ray studio, and many more, tab32 had everything we needed to keep growing our practice and move to a post server world.
Change management is always difficult, but after using the software for about 2-3 weeks my staff became very efficient.
I have a lot of recommendations, but I ultimately like this product a lot. I think it has potential to be much better. I hope that this company lasts because I really don't want to have to transition my charts again.
It is great to have everything in one place and to be able to access everything remotely. The software is intuitive and comprehensive. Its also nice to be able to communicate easily with patients.
Some of the features are unnecessarily disorganized. It would have been ideal to copy the features of other EHR's that are doing their thing well. For example, the chart notes are not organized at all- just copy Open Dental. The billing is also not straight forward. The reports are easy to run, but there is no option to compare things. It would be great to be able to compare monthly production for date of service and monthly collection for date of service. Also, why would anyone need to know when a date a service was entered? This is an unnecessary report option. I think you need more dentists and billers to consult with and to implement these changes.
Lastly, you need to develop a phone app, at least for the doctor. For example, I had a patient text me yesterday and I couldn't respond until late last night; then she texted me back at 7 am this morning but I didn't check the site until 9 pm tonight and I'm pretty sure she is going to be angry about that. But on days when I'm not in the office it isn't always possible for me to get on my computer. Patients expect a response earlier when its a text. And this app should not be an added fee.
Cloud is the way to go!
Tab32 is a very strong asset for our Dental practice in terms of operational and patient communications - reminders, appointment confirmation, automated recalls & surveys. Being Cloud software, it has provided me the flexibility to finish off day early sometimes and get back to it later in the evening or week ends, has complete auditing. The User Interface is a total upgrade and intuitive compare with traditional server based age old software.
Nothing major to gripe about but they are working on some small enhancements that we've requested like customized reporting, timesheet management. Again, their customer service is easy to reach and accommodative in case of any help / issues.
Company is adaptive to recommendations and are very quick to respond to any issues and work with you
Ease of use. The all inclusive nature of the software - appointment reminders, verifications, billing -- it's an all in one experience.
The periodontal charting could use further improvement as it tends to lag behind as you are inputting clinical findings. The radiographs cannot be fully manipulated once uploaded.
Very easy platform to learn with great features.
The effort the team puts in to making it fit the individual practice needs. Over the top customer service!
I haven't found anything to date that I dislike. We are working out the links. The chart doesn't put the teeth in numerical order and molar root canal treatment only shows on one root instead of all three. Again they are working to fix these little things.
Awesome & Very Helpful
Great Software even for the beginners
Despite the initail hurdles of transition from another PMS, overall it is a positive change.
It offers a lot of efficiency to the overall workflow. All features that we required for the daily functionality are present. Easy to learn for new hires without previous PMS experience.
Speed could be improved. There is lagging here & there. It requires a lot of clicking. We arelocated on east cost & they are on west, so time difference is an issue when we need trouble shooting.
Everything you need in one place
Using the system I am able to run a teledentistry operation, which is a big win. The software is able to handle our processes and the way we interact with patients as well as hygienists and dentists working asynchronously. Customer Rep did a great job in responding to any questions we have in a timely way. I would highly recommend them.
The software includes many features that I need and is highly configurable, which makes me feel like I can do anything and allows me to make processes unique to my company. My favorite feature are the ability to link clients customized forms and not require them to make an email or password, which helps reduce the obstacle of patients booking with us while still capturing all the needed data.
There are very many icons, which requires some upfront training.
BEST DECISION I MADE FOR MY PRACTICE
Aaaamazing !!!! You guys are the BEST IN BUSINESS
Helpful, well trained, approachable and Awesome. Trust me, I texted these guys on weekends and they got back to me in matter of minutes. True professionals. 5 star Team.
I worked with Dentrix and Eagle soft so there are features which still need to be implemented. But these guys are on it. I am sure that tab32 has a bright future.
new client loves it
Excellent Customer Service
Fantastic! You won’t regret it.
No need for IT company
Great customer service
Able to get a response from the [SENSITIVE CONTENT HIDDEN] (true)
There is a trade off when using cloud based software of fewer rich features vs server based products.
However, there are work arounds and the benefits are huge.
Using Tab32 for over a year
Works well for and it's constantly improving, it's a great software to get into and grow with.
Amazing features that need to be connected and easier to use.
They do listen to your concern after a while and will try improvements.
Everything in one place and many features that would cost more than a single app.
No updated given, bad customer support as it takes way too long to get back to you.
There are way too many steps to do simple tasks. Appointments have 3 step work to be done.
It's improved by miles in the last year but still needs work.
Great New Dental Software
I have been using tab32 for 3 1/2 years now and would definitely recommend it. I have worked with all other major dental softwares, but found them too expensive when I branched out with a new practice. I had thought that I may need to change software in the future as my practice grew, but have not even thought about it since my initial shopping for office program.
Having anywhere access is essential to my practice. I don't have to be tied to the office with office functions. They are constantly upgrading and improving their already great product.
Technical support is readily available if needed.
The perio charting is a little awkward with having to use the mouse and not the keyboard. I have been told that this is soon to be improved.
An elegant all-inclusive program
Tab32 is successful at keeping all patient related tasks within the program - from communication to billing to advertising. Some features take multiple steps to perform and can be difficult to manage in a busy dental practice. Overall I see the the potential to be a great product
I like that you do not have to leave the program to perform tasks
setup is difficult. The training does not really emphasize the real time setup and workflow
Overall, Tab32 is very easy to use & very self explanatory. However , unfortunately the system slows down tremendously at 3 pm when the internet starts to get slow . Also, the appoint scheduled box (in orange) always gets frozen on the screen so you have to go back to the schedule to remove it .
This software system is very easy to use . I enjoy the router slips to help all staff members be on the same page as of what’s being done for the day & what doctor is preferring for the next appointment. It’s pretty self explanatory if you’re new to the system , and making new features easy to find and use .
There’s a few features I wish the software system had , for example; something we can use to dictate who’s on a cancellation list & who’s not , to see how many appointments a patient has no called / no showed , rescheduled, etc. without having to look into their appointment history . It would also be beneficial to get the insurance information on the appointment pop-up so We wouldn’t have to go to the patient profile to see what type of insurance they have .
Simple, Easy to Use, Effective
Tab32 is extremely simple to learn and use. The workflows are well thought out making the program effective for straightforward office management. The clean look and easy to navigate pages make it a joy to use compared to Dentrix and such.
The reporting could be more robust, however, the CEO has assured me that this is coming soon. The only other thing would be it takes a few too many clicks to complete treatment and subsequently bill to insurance. Also, it would be nice if you could stay on the schedule with another module open so you could toggle back and forth during tasks. Not a dealbreaker by any stretch but in a perfect world...
This saves me so much time and I didn't even need a front desk person for the first year of my start up office because I could do it all very simply.
I love absolutely everything about this software. It saves me HOURS of administrative work. Treatment planning is simple, submitting claims is a breeze, reports are easy. I love it all.
I can't think of much. They come out with updates and new features all the time so I'm always adjusting to the new options.
treatment planning functions
The customer support with Tab 32 team and the messaging patients from the software.
As treatment coordinator I work with time management and the new update to input treatment plans is over whelming especially when you have differ options.
Not able to filter the codes to pull the report on the production produced by provider.