Therabill Reviews

Having all the demographic and clinical information in one site.

Complicated setup involves many different web services that apparently don’t communicate with rah other. Lack of immediate feedback for questions. Often have to wait 2 days for email to be answered. Phone calls rarely are answered. I’m on the East coast, service works with Central Standard Time! , so patient reminders are based on that time line. Also to set up text appointment reminder, you need to know the phone carrier of the patients phone service. They also say they don’t guarantee the text will go thru and suggest a ‘express text service’ at an extra fee per text...it takes a long time to set up because all insurances have to be reconnected with their clearing house so it takes a lot of paperwork back and forth with every insurance plans to set it up.

I am a counselor in private practice and cannot recommend Therabill highly enough! I had not previously done electronic billing and am thrilled to discover how easy it is with Therabill. Therabill is very easy to use, very intuitive and simple. Therabill has the best technical support on the planet! All of my questions are answered very promptly and clearly. Therabill staff are also open to my suggestions for improvement. My life has truly changed as a result of this product. It is so easy to use for scheduling and billing, and at the tail end of the billing process it seamlessly enters payments and adjustments from the insurance companies into my clients' accounts. Creating statements is also easy. Therabill also allows for charting, and while I have not used this feature, I'm sure it is first-rate as well. Therabill is an attractive program that is easy to use and has saved me a lot of time and money. Well worth the monthly fee!

I cannot find any downside to this product.

All the billing is in one place and I can edit patient information in the program without going in to another program.

The program is a little hard to navigate at first (as with any new software) but the flow seemed hard to get used to. But now it is great.

The main dashboard page offers a lot of information. Especially helpful is the box that will show any electronic EOB's that have been rejected.

This product is not user friendly. There are a lot of tabs that are not needed or applicable. When looking for something that should be obvious, it is not easy to find. For example, to apply payments to a patient account, you would click payments->enter payment->batch client. Therabill could improve their user friendliness by using terms that match to the task.

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Once the product is set up and you figure it out, it works fine and consistently. It is easy to apply payments.

This product, while effective, is NOT user friendly. It is not intuitive whatsoever, so it does take some time to figure out how to do things.

We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature!

The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor.

Therabill website gives me the ability to bill insurance companies for services provided, keep track of what has been paid, print out statements for clients who pay out-of-pocket, schedule appointments, write client notes and many other things that I have not yet explored. Therabill offers technical support like no other site. The IT guy will get back to me within 15-30 minutes if I have a question or problem. They go above and beyond and they truly care about the people who use the website. They are continually updating the site and adding improvements and new options. You can't go wrong with this web site, it makes billing a pleasure. Therapists who work for me find it very beneficial for maintaining their schedules, and it was easy to train them on how to use the website.

No cons, that I have found.

I like that I can write notes on WebPT and it automatically gets put into therabill and I am able to bill in 5-10 m inutes

When you make a mistake, it can be complicated to figure out what to do to fix it and sometimes the call back support can take a while to get back to you.

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Just wish it wasn't as expensive, compared to other's.

They have incredible customer service! When we signed up with them, we were on the phone several times a day. Their representatives knew us by names and were always courteous and extremely helpful. And there were no wait time to talk to a human being - never!
I also like how intuitive the software is for a therapist to use; there are several things that we are still learning, but everything works for our small practice so far.

Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the financial reports was a bit tricky, but this is more because we are therapists not accountants. Still, there are a few things in the reports I would like to change like calculating payments coming from different sources in order to pay biller vs therapists.

Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently.

I honestly can't think of any.

I am an independent therapist with a small private practice. I have been using Therabill for many years. It is simple to imput your client information and get started. It allows you to easily bill insurance companies and early intervention. Therabill is extremely user friendly and has excellent customer service.

I have had a very positive experience using Therabill.

This is not a real review. I am the owner and developer of Therabill. I listen to all Therabill members to determine their needs and will do whatever I can to make sure Therabill meets those needs.

Not enough healthcare providers know about Therabill.

The scheduling and billing pieces of the software are amazing and very intuitive. Our counselors and staff learned it quickly. Our counseling practice is private pay, so we cannot speak to any of the insurance parts of the program

The payments piece is somewhat awkward, especially since we offer a sliding scale to a third of our clients.

Features
Ease of Use
Customer Support is Excellent and Responsive
Timely Updates
User Friendly

Some workarounds are confusing, but the software is always being updated and the customer support so responsive and helpful it has minimal impact on use

I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow.

The explanation of the Eval process is difficult to understand.
The program is glitchy especially during non peak hours when you need it!
No customer service available after or before 9-5 hours
Now it has been bought out by Web PT an expensive company that is geriatric PT driven
with rude customer service.