PayHOA Reviews

PayHOA is Great

Reviewed on 2019/05/10

Great & easy to use, wonderful customer service

Reviewed on 2016/12/28

I had gotten a free trial of the program as treasurer of a fraternity. It is such an easy system to use that incorporates many different features in regards to collecting dues. My favourite part was the ability to use LegFi to send emails to members who weren't paying dues, acting as a collection agency. Keeping track of dues paid and due dates was very convinient, and they made it so you could see on your homepage what your organization's collections looked like. It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was. I had an issue and called the phone number and was able to speak directly to the president. He was extremely understanding, courteous, and very helpful. These are really down to earth people who want to help your organization, financials and beyond. If you are an organization looking to utilize a financial collections service, I would have no reservations in recommending LegFi

Legacy Financial (LegFi) Customer Review

Reviewed on 2015/06/25

I am the treasurer of me fraternity at Michigan State University and we just wrapped up our first semester using your service. We decided to employ your product for a couple key reasons. We wanted the collection support, the ability to pay charges online, and the tax help the you provide through file990.org.

Bad News first:
You failed to have the proper tax form on your website. I called numerous times between mid March and when our taxes were due in mid May. Time and time again I was assured that the form would be provided prior to tax day, but unfortunately it never was. Luckily, one of the brothers is an had just completed an internship at Grant Thornton, otherwise I would have been helpless. To be blunt, we feel like we wasted money on a service that couldn't deliver. Furthermore, your software doesn't provide enough tools, especially the budget builder. We budget on a semester -by-semester basis and I just don't have enough freedom to build a functional budget based on our needs with the current version.

Now the good news:
For the most part, your customer service was exceptional. Every call was informative and the operators did a fine job assisting me to the best of their abilities.

General tips:
- Get file990.org running more smoothly. This is one of the primary reasons why fraternities employ your service and it needs to be functional if we are to continue to do so.
- Finalize this update that your customer service told me about. He shared his screen to give me a peek at the beta and I was impressed. The earlier you get this out before fall semester begins the better.

In conclusion, our first semester with Legfi wasn't exactly smooth sailing but there is certainly potential for improvement. Hope this review is helpful.

Board President

Reviewed on 2019/05/10

We collect homeowners association fees, the intuitive system allows us to obtain data and monitor expenses and communicate with owners. The Board loves it!

Morningview

Reviewed on 2019/05/14

Payment of dues seems to be an ease with this software

Legfi Review

Reviewed on 2017/02/24

Honestly legfi kinda sucked. The only thing it was good for was ease of tax reporting. Otherwise it was a pain to keep balances up to date and often they would go negative for no apparent reason and overall was just a hassle. I would keep track of due payments on my own and moved people away from paying on the website due to high credit card fees while other vendors have lower fees. Even venmo is free for P2P transfers, not sure why this was not an option with legfi.

Fine Tuning

Reviewed on 2015/06/29

The very basic point of legfi is dues collection, that works fine. Everything else you are adding onto the service needs improved.

Pros:
Assigning dues & fines, setting up payment plans, manual payment entry all works very well and easily.

Cons:
Budgets need to be able to be viewed by directors and this is not possible in legfi. I would also like to see this section add some expense reporting add-ons such as attaching a digital receipt (pdf).

Your credit card/echeck charges are not competitive at all. We will not even be using them for events. Not allowing us to add the charge onto the purchaser in the basic account is reason enough to use another service. We previously used the event tickets, however there are just better options out there such as square.

Thank you for taking this into consideration.

treasurer

Reviewed on 2022/02/24

good produce with good people to communicate with in sorting out learning the system

Use of legfi for fraternity chapter finances

Reviewed on 2015/06/25

Love the simple and helpful website. Very easy for members to make payments and track charges, and it is also great to use as an administer. Sending out charges, recording payments, seeing an overview of each semester's finances, looking at past semesters, and easily messaging members are all available tools for chapter officers. Parents can also easily access and use legfi' website. The people at legfi are also very nice and helpful. The only issue we have had is legfi invoicing members. Many times our members do not receive invoices or they show up late.

Makes a Hard Job, Simple

Reviewed on 2015/06/26

LegFi has changed the way my fraternity works when it comes to payments. Not only does it make dues collections simple, but it also makes donations simple as well. Alumni don't always enjoy sending in cash, LegFi simplifies that; by having a charge of $100 (for an alumni event), Legfi makes it easy for alumni to put in their contribution and know exactly where it is going (Straight into our fraternities bank account). In the eyes of my chapter, LegFi has made us feel more advanced, more secure, and more reliable than ever.

Can be buggy, features incomplete

Reviewed on 2015/06/25

I frequently find bugs that set someone's payments to a different balance than actually paid after they have already made payments. Then I have to adjust the charge to reflect the amount they actually have left outstanding. Additionally, the payment plan function doesn't seem to even work and even if it does and I just don't know how to use it you cannot do custom payment plans. Not everyone can always make the same payment monthly, sometimes I need to have a certain amount one month and another a different month. So I have to keep track of that myself. Also, 3.5% is a bit much for the service that we still pay a yearly fee for. This will drive users to divert funds from legfi to cheaper services that exist like Square.

Useful, needs to be more streamlined and organized for easier use

Reviewed on 2015/06/25

some weird ways to find things. You guys really need to make assigning charges to event tickets easier, it can be a real tricky headache. Just make it more obvious and better organized and it'll be better.

Great Experience

Reviewed on 2017/12/20

Great Experience

Reviewed on 2015/06/26

I've had a great experience using LegFi. The staff is very professional and make sure that everything runs smoothly and are there to answer any questions one may have. As the former treasurer of my fraternity I was made to feel like an important client who's time was valuable, which is something that you don't experience very often as a college student. The only thing I can really complain about is that I sometimes received too many emails from LegFi that were not very important. Otherwise, great experience, great company. Thanks!

LegFi has really helped us improve our process of of billing and collecting member payments

Reviewed on 2015/06/25

LegFi has helped us add discipline to our process of assessing chapter dues and housebills. We have more immediate visibility to payments and ability to track who is later or has outstanding balances.

I like the ability to easily add changes, especially late payment fees or interest. We have also engaged their collections services for assistance when we are not able to collect ourselves.

We also use is for alumni contributions and have a link to their site embedded on our chapter website.

Great having a system where you can organize every financial aspect of a fraternity

Reviewed on 2015/06/25

The ease of use paired with the excellent services provided by the representatives has made my experience with LegFi wishing my fraternity had used it earlier. I also didn't have to worry about the original set up as LegFi did it all for me, leaving me to only notifying the parents/brothers of the convenience in the billing/payment system from in-person to online. It is also very easy for the external users (parents/brothers) to use as well.

A Definite Improvement

Reviewed on 2015/06/26

We've been happy with the move to the LegFi system. It provides us with better controls over cash collections; provides the Alumni Volunteer Corp with better visibility into the status of collections within the Chapter and with better internal controls. The only negatives I would have relate to reporting. The standard menu driven reports could be improved; by consulting with an accountant.

It has been very easy to deal with the website.

Reviewed on 2015/06/25

I have experienced amazing customer that has never been matched and the website is easy to work with. I have seen the new website and it looks like it'll be more efficient and easy to use. My biggest issue with the website is when I edit charges the system is hard to accurately change to the new total and it messes up that persons account.

It has made keeping everything organized more easier for our chapter as well as monitoring...

Reviewed on 2015/06/26

Legfi has given our chapter a great organizational tool as we can keep track of all payments and debts in one convenient location. The only con I have is the fee associated with processing credit card payments through Legfi. This is simply a must have for any organization and I highly recommend it.

Legfi has been great for my chapter

Reviewed on 2015/06/25

I really enjoy the ease with which I can view and create charges. It has helped keep everything organized. At times the servers can be a little slow, but usually it's not a problem. My organization has really benefitted from using Legfi over the past few years.

The soft ware is very easy to work with. Videos are there for instruction.

Reviewed on 2015/06/26

Pros: easy to work with. Easy to set up payments. Let's alumni donate to your organization.

Cons: Once a member is deleted from your roster it is hard to add them back. It does not keep track of which officer does adding or deleting transactions.

Complex but effective when understood.

Reviewed on 2015/06/25

I really enjoy this product but I hate having to deselect every individual or create an entire group when I just need to bill one person. There are many other qualms I have about this product but generally, it gets the job done.

Easy and Efficient

Reviewed on 2015/06/25

LegFi is a valuable tool for my fraternity. This software is easy to use and super efficient with minimal downtown or maintenance issues. Significantly better than other competitors software we have used.

Best Value, Powerful Tool

Reviewed on 2015/06/25

LegFi has an updated website with tools for fraternities and sororities to collect dues, fundraise, and manage finances. Customer service is excellence and fees are minimal creating great value!

useful and easy

Reviewed on 2015/09/24

Pros/ great account manager, easy navigation on the website, all around not much to complain about because if you have a problem someone will try and help you