Next4biz CSM Reviews

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17 Reviews

- Industry: Broadcast Media
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mi4biz is great for businesses
Reviewed on 2019/02/01
after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient
after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient
Pros
It is really user friendly, and detailed.
Cons
making it foolproof, made some of the porecesses longer than necessary
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User Friendly mi4biz
Reviewed on 2019/02/14
mi4biz is very fast and user friendly. According to the company flows can be edited as desired....
mi4biz is very fast and user friendly. According to the company flows can be edited as desired. Support teams respond very quickly when we need help. in summary I would recommend to every company.
Pros
I can edit the flow without the need for software developers
Cons
Version update periods in terms of technological developments are too long
- Industry: Executive Office
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
One and half years of experience with MI4BIZ
Reviewed on 2019/02/14
I have been working at my current company for one and a half years and I use MI4BIZ’s system on a...
I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.
Pros
Their efforts to develop both their company and system against demands
The approach adopted by the consultants and their willingness to help
Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers
It can be integrated with the software used in our own company
In terms of price performance, it is one of the most suitable software programmes
Cons
When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Opinion about Mi4biz
Reviewed on 2019/02/05
MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an...
MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.
Pros
Endless integration option, very fast...
Cons
No need for technical knowledge.........
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comment
Reviewed on 2019/02/04
We use it for every single customer contact for in and outbound issues and sales.
We use it for every single customer contact for in and outbound issues and sales.
Pros
Easy to use UI
Easy to use admin panel and configuration
Cons
reporting interface could be more functional
- Industry: Banking
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, user friendly
Reviewed on 2019/02/11
Despite some cons I can suggest the programme for fast technical support.
Despite some cons I can suggest the programme for fast technical support.
Pros
You can view all of your customer's information , complaints within the customers tab. It can integrate with other programmes.You don't need to have too much technical knowledge,User Friendly. Fast technical support.
Cons
Sometimes it can be very slow and some upgrades can last very long to develop.
- Industry: Banking
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Four years experience with Mi4biz
Reviewed on 2019/02/28
SMS and mail integration made it easier to access customers from many channels.
SMS and mail integration made it easier to access customers from many channels.
Pros
It's easy to use. It has sms an email integration. Also we can integrate it with our banking system with some parts. Knowledge Base Management is very efficient for both customers and users.
Cons
Developing new features can last more than we expect.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mi4biz review
Reviewed on 2019/02/14
The system we used before switching to the Mi4biz system was quite difficult. Thanks to the...
The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system
Pros
To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.
Cons
Degradation of out-of-control settings from the system after the update
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
have easy of use and user Friendly a program
Reviewed on 2019/02/01
Long story short, as a customer service department, we were having hard times with our IT department...
Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!
Pros
Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration
Cons
sometimes it has slow...no other negative detail
- Industry: Banking
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Mostly recommandable
Reviewed on 2019/02/28
Pros
We use it for getting tickets from our customers .Very flexible. I really like the ease of use . Easy to understand steps.
Cons
Reporting could be better. It can have different reports and also it needs to have a authorization check flow.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mi4biz Review
Reviewed on 2019/02/18
Thank you for your effort
Thank you for your effort
Pros
Very nice application and program. We thank those who made the program. We wish you continued success. Thanks Mİ4BİZVery nice application and program. We thank those who made the program. We wish you continued success. Thanks Mİ4BİZ. My favorite reports
Cons
no feature I don't like Thank you for your effort
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
friendly use
Reviewed on 2019/02/19
In particular, it provides great convenience in multiple operations. helps to reduce the daily...
In particular, it provides great convenience in multiple operations. helps to reduce the daily intensity
Pros
I can easily do my transactions thanks to the batch closing category
Cons
There are problems in the program work during the day.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mi4biz is great!
Reviewed on 2019/02/20
Pros
Fast, easy of use, easy task management, process management, knowledge base, no installation,SLA Management.
Cons
I didn't see any problem with Mi4biz....
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
About Mi4Biz
Reviewed on 2019/02/06
Pros
It is little easy to use. Very useful in terms of reporting. Self Service for Customers. Mi4Biz helps to Call Center for guidance.
Cons
I think, it's speed is not enough. Errors are frequently encountered. The process takes some time.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fast and Fabolous
Reviewed on 2019/02/20
Pros
Speed, Easy to Access, Notification.....
Cons
I didn't encounter any issue with Mi4biz
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer focus
Reviewed on 2019/02/01
Long story short, as a customer service department, we were having hard times with our IT department...
Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!
Pros
Ease of use
User Friendly
Process Management
Self Managed Customer Interface
Customer Issue Tracking
Call Center Guidance
Integration with Call Center
Advanced Incident Management
SMS Integration
Mobil Access
Cons
running slowly from time to timec
late turns
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Contact Channel Platform
Reviewed on 2019/02/14
Pros
Customer Interface, Notifications, Fast.
Cons
I can sa no feature that I like least...