Events.com Reviews

At first our organization was quite happy with Events.Com because soon after they purchased BrownPaperTickets (which owed us money from our Spring 2022 shows) we were paid this money. This was an encouraging sign to us.

However, we are still waiting to be paid for tickets sold to shows held in December 2022. Repeated requests to be paid have resulted in nothing - we have not heard back from their customer service about the money owed to us from 5 months ago.

I like the UI, it is very clear and I am able to find what I am looking for easily.

Promo codes: The selection of dates and choosing which event the code will work is a bit hard. Selecting the date and ticket type could appear somewhere before saving the promo code. otherwise, I forget about them

Simple layout made it easy to setup and launch the events I was hosting.

Sometimes it was difficult to find certain features in the navigation homepage - the icons didn't necessarily match the category I was looking for (like tickets sold, promo codes, etc.)

It is very easy to use, but more importantly, [SENSITIVE CONTENT HIDDEN] and the team behind it is amazing.

There isn't anything that I would point out as being a "con" as the platform is very easy to use.

Events.com has the top client support. They check in on us several period to get on to certainly we didn't assert any questions and to desire our outcome well. Amazing frequent at events.com

Events.com needs to work on their strengths ,capitalised on their edge above their competitors. They cannot be in all,they need work harder on their strengths.

The extra 'add-on's' (such as swag, drink, t-shirts, socks etc) are a really nice touch.
The sharing feature to allow others to invite friends for a discount is great!

Copying past events to use for future events is not that easy. Some of the features do no 'port-over' well. e.g. the customized messages when people pursue a ticket need to manually be done again (and the cut and past URL's each need to be manually inserted). Would be nice to be able to cut and past hyperlinks for ease of reference. But most of all would be great if copying an event could also include this.

Not sure how much Events.com promotes our events to other local people who may be interested in attending similar events. (This was one of the greatest assets of Eventbrite)

Easy to use, love how you can duplicate events during set up and best part is choice of payment platform- as an event organizer getting paid within days of ticket sales is great. It allows organizers to pay vendors as sales come in.

Not much - maybe if it integrated with more email programs other than mail chimp

Clean, simple, easy to use. It is the best platform for ticketing by far.
Fair pricing.

No webpage integration.
- click-out leads to a huge drop-off
- which means less ability to track conversions.
*Showclix have a simple, but very effective integration)

No app
- app like eventbrite to check in participants / track sales would be amazing. Logging into events.com every time to check sales wasn’t great.

I love the ease of the platform. It is very user friendly and what isn't easy the customer service is top-notch. We get taken care of.

My only con is that this software does not work with iPads. Every device we have is an iPad. Our timing company also only uses iPads. It's very difficult to use this without it being used across all platforms. I don't know anyone that uses tablets. I really hope the IOS version is coming sooner rather than later. It's hard to tell other companies about needing to use this when they also can't use certain aspects.

It sells tickets. You want me to type more but that is literally the only thing we like.

Everything else. IF you skip something it won't process. Trying to retrieve customer info you have to click back and forth a million times. If you download the information it's useless and unreadable. Trying to make a list of who bought what is worthless and taking about 6 hours at this point. When there is an issue you don't fix it. You just tell me to fix it. We were told a machine would be sent to us this week to process tickets, that didn't happen. Overall a very disappointing experience that has required far more work on our part than we were expecting. I wish we had never sold tickets at all. We would have saved a ton of time.

The help staff were awesome. Took an active role and helped me get things in the way they needed to be. Great advisors. The software easily loaded into my squarespace site, with the help of your staff.

I think the look and feel of Eventbrite is nicer visually. Easier for customers/clients for purchasing tickets. There needs to be improvements in the ticket purchasers document export. The excel document required a lot of work at my end to clean it up and pull important information from. I found that experience didn't match your front end experience. It should be as simple and easy to use as building an event.

System was easy to use, great customer support and the employees we dealt with would go out of their way to help us.

The system was not geared to endurance events and it limited us in what we could do in the endurance industry.

The forward-facing UI for consumers. The simplicity of ticket purchasing and overall clean aesthetic of the design.

The back end UI can sometimes be tricky to navigate and I also trying to find the totals on each event isn't very clear

I really like the user-friendliness to it. It's very simple to find stuff and to do things on it without even having much training or knowledge. The staff are also amazing!

Honestly. there isn't really much I can think of that I don't like about events.com.

Support team was very receptive and responded quickly to our questions and suggestions as we attempted to customize our program

We run a unique program and unfortunately events.com wasn’t able to customize our registration platform exactly as we like it.

I love that when I went to register for the La Jolla Half Marathon, the entire process took less than 5 minutes. I registered on my iPhone and it was super easy and quick.

I love running events, so I am looking forward to seeing more running events on the platform. I'd also like to see which of my friends are attending different events.

That I can have the same event in french and english

That there are multiple options for the types of questions I can ask on a form

The gender question does not allow for gender non-conforming people to respond accurately. There should be options for non-binary and other.

With the multi selection question, there's no option to add other with an if other question

It completes registration and provides fund raising options. Staff support is critical for us.

set up each year - is made so much easier with your staff support

Simple to use, very easy to duplicate events to save time and details.

Not a huge fan of the fees we pay but we do understand why we pay them.