Textmagic Reviews

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248 Reviews

- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool
Reviewed on 2023/03/20
I've found it pleasant to use: I've had no issues with the product so far.
I've found it pleasant to use: I've had no issues with the product so far.
Pros
I enjoy ease of use. Once the contact list is created, using it to send is a breeze..Not to mention the ability to embed it in my website & have customers opt-into alerts..
Cons
Nothing comes to mind at present: I've been using it for approx 10 months
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great product. Good price. Simple and versatile.
Reviewed on 2024/07/05
I have been very happy overall! I don't think I've ever encountered an outage. My outgoing number...
I have been very happy overall! I don't think I've ever encountered an outage. My outgoing number stays the same so customers can text me and also have a text history on their phone. Very happy and have recommended it to lots of other small business owners like me!
Pros
I love that I can use it from a PC or from an app on my phone. I like that I can pay as I go instead of having to pay for subscription. That makes cost for my very small business controllable since I only pay for what I actually use.
Cons
Sometimes the app can be a little buggy and slow to update sending info. It also often rearranges my imported contact list (which is alphabetized) and puts the new contact list in a rather random order. Not a big deal since I don't usually need to text individuals, but when I do, it's an extra step to have to search.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Great platform, poor support!
Reviewed on 2024/11/22
Unfortunately by the time we had transitioned our business to the software it was too late to...
Unfortunately by the time we had transitioned our business to the software it was too late to change. I would reccomend you research your options. This type of platform is great but any business with poor support is a very risky investment. I've since seen other platforms that look to run a better service.
Pros
The interface is great, have made some great updates which have made it even easier to use
Cons
Often have messages that don't get delivered and there's no way to know or check. Makes it very difficult to use for business communications. Support had no interest in helping, just gave me unrealistic requirements to be able to even look into it.
Response from TextMagic
We are sorry to hear your experience with our support team has not met your expectations so far. We will strive to do better whenever you need any assistance with our service in the future.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fits my needs and budget nearly perfectly
Reviewed on 2024/07/05
Pros
There are a lot of offerings out there now for SMS texting with a phone number that can also be called and received on your cell phone with your app. I have tried a few and looked at several others. My needs are simple and I don't want to be locked into paying a monthly fee that is many times my usage needs and with a lot of features I don't need. I have found Textmagic to be nearly perfect for my needs. It is reliable and easy to use and for me the pay-as-you-text model has been perfect as my needs vary from month to month. I highly recommend this product!
Cons
You used to be able to set up a group and send a group text, say to a group of past customers in your contacts that you want to give a special offer to. However, this feature was removed in the latest version. I really want that feature back. Other than that, I think this is a great product.
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Public School
Reviewed on 2024/06/03
I like this app for the school. Many families don't want to call or talk to a person so texting is...
I like this app for the school. Many families don't want to call or talk to a person so texting is sometimes easier.
Pros
lots of families don't have minutes but can text
Cons
can't seem to delete a contact proper they still show up
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Text Magic service has dropped in past few years
Reviewed on 2023/11/27
Exprerience has been very horrible.
1) Everyday there is delay in sending the sms to users (MFA...
Exprerience has been very horrible.
1) Everyday there is delay in sending the sms to users (MFA SMS)
2) Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic
3) Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.
Pros
Have used Text Magic for our MFA SMS service for more then 5 years
Cons
Textmagic has lost its reliblity which we got three years ago
Response from TextMagic
Thank you for sharing your concerns and for being a long-term user of TextMagic.
We are sorry for the issues you've faced with our service, especially concerning SMS delays and the lack of effective support.
We understand the importance of reliable and timely communication, especially for MFA purposes. Please know that we take your concerns seriously and are actively working to address these issues to prevent future occurrences.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not that great anymore
Reviewed on 2024/07/08
not too impressed, thinking of finding another provider.
not too impressed, thinking of finding another provider.
Pros
At first it seemed stable and easy to use, however it now does not feel that way.
Cons
constant instability and very delayed messages, sometimes messages do not reach the recipients until it is too late, often 24-48 hours later
Response from TextMagic
We appreciate your feedback and apologize for the inconvenience. Please reach out to our support team so we can address these concerns directly.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Text Magic is the best choice
Reviewed on 2024/11/09
I looked at 5 other different SMS companies. What Textmagic offers was perfect for our needs!
I looked at 5 other different SMS companies. What Textmagic offers was perfect for our needs!
Pros
Simple-to-use with both classic and modern mode, has everything you need, competitive price, easy to use and everything is organized.
Cons
Nothing. It's perfect. All works brilliantly.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dog training school using Textmagic
Reviewed on 2024/11/22
It has been a good send to have TextMagic for my dog training school.
It has been a good send to have TextMagic for my dog training school.
Pros
Love the ease of using it. I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.
Cons
Nothing, have no complaints about this software
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Ideal for new SMS marketers and small budgets
Reviewed on 2024/10/31
Our small professional association wanted to incorporate text marketing into its marketing mix....
Our small professional association wanted to incorporate text marketing into its marketing mix. Textmagic was the perfect solution for where we are now. The pay-as-you-go model is ideal for our small budget and limited usage. It was very easy to set up, and very intuitive to use. The only thing we don't like is that it doesn't integrate with our shopping cart or email provider. But for the limited amount we're using it right now, we're able to make it work.
Pros
Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive!
Cons
We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Textmagic review
Reviewed on 2024/07/08
Excellent. Could not function effectively without this service being available
Excellent. Could not function effectively without this service being available
Pros
Keeping historical Texting logs, scheduling texts, for future dates
Cons
My local number I utilized is no longer supported
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Satisfied user for nearly 10 years.
Reviewed on 2024/07/05
Exceptional! We set it up years ago and have only had to call in once when they were having an...
Exceptional! We set it up years ago and have only had to call in once when they were having an issue debiting replenishment payments.
Pros
Everything works seamlessly. It's fast and easy to program on a per need basis.
Cons
Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
title title
Reviewed on 2024/07/10
Pros
The app and ability for students to text me without having to use my personal number.
Cons
Setting away messages and importing groups could be easier
Response from TextMagic
Thank you for your feedback. Your suggestions are valuable, and we'll consider them in our updates.
- Industry: Commercial Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
very active app
Reviewed on 2024/01/23
It is very seamless to use and very effective way to get your message across sharply
It is very seamless to use and very effective way to get your message across sharply
Pros
very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don't need to be writing all the time
Cons
It takes less that a second to sent and will also send you a report if the message is delivered or failed
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Missing features, app difficult to use
Reviewed on 2023/11/06
Pros
Nothing in particular, Just need to work with it.
Cons
Missing search function in chats. Lazy support.
Response from TextMagic
Thank you for your feedback. We're working on enhancing the app, including adding a search function in chats.
Your comments on our support and pricing are noted and we're actively addressing these issues.
We value your input and are committed to improvement.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buggy
Reviewed on 2023/11/16
Pros
cheap price, unlimited calls . support does respond fairly quickly
Cons
buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Valued product for streamlining our business.
Reviewed on 2023/05/09
It's a non-intrusive way to speak to a client without the time consumption of a call.
It's a non-intrusive way to speak to a client without the time consumption of a call.
Pros
It's a quick and easy way to reach out to our clients.
Cons
It would be nice to more more pricing options.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
texts are never received
Reviewed on 2023/03/14
not good
not good
Pros
It's great when it delivers messages. But as of late the messages have not gone through. Please make necessary changes and updates.
Cons
Our members do not receive our messages. When they do they don't get them until days later. This is not functional for our business, and causes confusion/delays in appointment reminders
Response from TextMagic
Thank you for your feedback. Our records show you experienced message delivery problems because you were not compliant with a new industry-wide 10DLC verification process. In 2022 we notified you by email that the 10DLC verification was missing on your account. Message delivery cannot be guaranteed under these conditions.
We now see you switched to a verified toll-free number, as we recommended.
For your information, we will soon disable sending texts by any user who is not compliant with 10DLC or who has not completed toll-free verification. The industry's goal is 100% traffic registration.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very easy to use
Reviewed on 2023/02/27
Pros
It enables me to contact my customers in a professional manner, with my business name at the top of each text, and for a very small financial outlay.
Cons
There are no features that I don't like.
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Text magic helps my golf game
Reviewed on 2023/02/20
It’s helped me automate my job.
It’s helped me automate my job.
Pros
Easy to use. Responsive customer support.
Cons
No problems at this point so no comments here.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent SMS Reminder Product
Reviewed on 2023/02/06
We use TextMagic everyday to remind our contractors of their shifts. It works perfectly for us and...
We use TextMagic everyday to remind our contractors of their shifts. It works perfectly for us and stops any cleans being missed. The contractors also enjoy being remindered where they are going each day.
Pros
Ease of use with many features to suit your needs.
Cons
We like all the features. There is nothing that we need to add.

- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Necessary & Unnecessary features
Reviewed on 2018/10/10
Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my...
Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.
Pros
Ease of setting up and using templates!!
Cons
Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.
Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.
Response from TextMagic
Thank you for taking the time to share your review. We highly value our customers and their feedback.
We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.
Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.
Should you have any delivery issues in the future, please do not hesitate to email us: [email protected].
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use!
Reviewed on 2019/03/18
TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance...
TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.
Pros
I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.
Cons
This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions.
I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list.
Is TextMagic going to incorporate mass Email one day?
Response from TextMagic
Thank you for sharing your feedback.
It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here:
https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/
We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.

- Industry: Computer Software
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TextMagic is there when others aren't
Reviewed on 2018/08/30
It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of...
It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue.
The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters.
We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier.
We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning.
I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.
Pros
The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.
Cons
I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Text magic is Fantastic
Reviewed on 2023/01/13
Fantastic
Fantastic
Pros
User friendly, love the email prompts when a text is received
Cons
It cant receive images or files. Will be using emails and texts separately which clients can find annoying.