Textmagic

4.6 (248)
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Business text messaging platform for companies of all sizes

Overall rating

4.6 /5
(248)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.5/5

91%
recommended this app
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248 Reviews

Richard
Richard
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool

Reviewed on 2023/03/20

I've found it pleasant to use: I've had no issues with the product so far.

I've found it pleasant to use: I've had no issues with the product so far.

Pros

I enjoy ease of use. Once the contact list is created, using it to send is a breeze..Not to mention the ability to embed it in my website & have customers opt-into alerts..

Cons

Nothing comes to mind at present: I've been using it for approx 10 months

Jerica
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great product. Good price. Simple and versatile.

Reviewed on 2024/07/05

I have been very happy overall! I don't think I've ever encountered an outage. My outgoing number...

I have been very happy overall! I don't think I've ever encountered an outage. My outgoing number stays the same so customers can text me and also have a text history on their phone. Very happy and have recommended it to lots of other small business owners like me!

Pros

I love that I can use it from a PC or from an app on my phone. I like that I can pay as I go instead of having to pay for subscription. That makes cost for my very small business controllable since I only pay for what I actually use.

Cons

Sometimes the app can be a little buggy and slow to update sending info. It also often rearranges my imported contact list (which is alphabetized) and puts the new contact list in a rather random order. Not a big deal since I don't usually need to text individuals, but when I do, it's an extra step to have to search.

Suean
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Great platform, poor support!

Reviewed on 2024/11/22

Unfortunately by the time we had transitioned our business to the software it was too late to...

Unfortunately by the time we had transitioned our business to the software it was too late to change. I would reccomend you research your options. This type of platform is great but any business with poor support is a very risky investment. I've since seen other platforms that look to run a better service.

Pros

The interface is great, have made some great updates which have made it even easier to use

Cons

Often have messages that don't get delivered and there's no way to know or check. Makes it very difficult to use for business communications. Support had no interest in helping, just gave me unrealistic requirements to be able to even look into it.

Response from TextMagic

We are sorry to hear your experience with our support team has not met your expectations so far. We will strive to do better whenever you need any assistance with our service in the future.

Steven
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fits my needs and budget nearly perfectly

Reviewed on 2024/07/05

Pros

There are a lot of offerings out there now for SMS texting with a phone number that can also be called and received on your cell phone with your app. I have tried a few and looked at several others. My needs are simple and I don't want to be locked into paying a monthly fee that is many times my usage needs and with a lot of features I don't need. I have found Textmagic to be nearly perfect for my needs. It is reliable and easy to use and for me the pay-as-you-text model has been perfect as my needs vary from month to month. I highly recommend this product!

Cons

You used to be able to set up a group and send a group text, say to a group of past customers in your contacts that you want to give a special offer to. However, this feature was removed in the latest version. I really want that feature back. Other than that, I think this is a great product.

Justina
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Public School

Reviewed on 2024/06/03

I like this app for the school. Many families don't want to call or talk to a person so texting is...

I like this app for the school. Many families don't want to call or talk to a person so texting is sometimes easier.

Pros

lots of families don't have minutes but can text

Cons

can't seem to delete a contact proper they still show up

Kamran
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Text Magic service has dropped in past few years

Reviewed on 2023/11/27

Exprerience has been very horrible.
1) Everyday there is delay in sending the sms to users (MFA...

Exprerience has been very horrible.
1) Everyday there is delay in sending the sms to users (MFA SMS)
2) Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic
3) Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.

Pros

Have used Text Magic for our MFA SMS service for more then 5 years

Cons

Textmagic has lost its reliblity which we got three years ago

Response from TextMagic

Thank you for sharing your concerns and for being a long-term user of TextMagic.

We are sorry for the issues you've faced with our service, especially concerning SMS delays and the lack of effective support.
We understand the importance of reliable and timely communication, especially for MFA purposes. Please know that we take your concerns seriously and are actively working to address these issues to prevent future occurrences.

Helen
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not that great anymore

Reviewed on 2024/07/08

not too impressed, thinking of finding another provider.

not too impressed, thinking of finding another provider.

Pros

At first it seemed stable and easy to use, however it now does not feel that way.

Cons

constant instability and very delayed messages, sometimes messages do not reach the recipients until it is too late, often 24-48 hours later

Response from TextMagic

We appreciate your feedback and apologize for the inconvenience. Please reach out to our support team so we can address these concerns directly.

Raffi
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Text Magic is the best choice

Reviewed on 2024/11/09

I looked at 5 other different SMS companies. What Textmagic offers was perfect for our needs!

I looked at 5 other different SMS companies. What Textmagic offers was perfect for our needs!

Pros

Simple-to-use with both classic and modern mode, has everything you need, competitive price, easy to use and everything is organized.

Cons

Nothing. It's perfect. All works brilliantly.

Brigitte
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dog training school using Textmagic

Reviewed on 2024/11/22

It has been a good send to have TextMagic for my dog training school.

It has been a good send to have TextMagic for my dog training school.

Pros

Love the ease of using it. I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.

Cons

Nothing, have no complaints about this software

Jenny
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ideal for new SMS marketers and small budgets

Reviewed on 2024/10/31

Our small professional association wanted to incorporate text marketing into its marketing mix....

Our small professional association wanted to incorporate text marketing into its marketing mix. Textmagic was the perfect solution for where we are now. The pay-as-you-go model is ideal for our small budget and limited usage. It was very easy to set up, and very intuitive to use. The only thing we don't like is that it doesn't integrate with our shopping cart or email provider. But for the limited amount we're using it right now, we're able to make it work.

Pros

Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive!

Cons

We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it.

Roger
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Textmagic review

Reviewed on 2024/07/08

Excellent. Could not function effectively without this service being available

Excellent. Could not function effectively without this service being available

Pros

Keeping historical Texting logs, scheduling texts, for future dates

Cons

My local number I utilized is no longer supported

Skip
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Satisfied user for nearly 10 years.

Reviewed on 2024/07/05

Exceptional! We set it up years ago and have only had to call in once when they were having an...

Exceptional! We set it up years ago and have only had to call in once when they were having an issue debiting replenishment payments.

Pros

Everything works seamlessly. It's fast and easy to program on a per need basis.

Cons

Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in.

Amanda
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

title title

Reviewed on 2024/07/10

Pros

The app and ability for students to text me without having to use my personal number.

Cons

Setting away messages and importing groups could be easier

Response from TextMagic

Thank you for your feedback. Your suggestions are valuable, and we'll consider them in our updates.

Kingsley
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

very active app

Reviewed on 2024/01/23

It is very seamless to use and very effective way to get your message across sharply

It is very seamless to use and very effective way to get your message across sharply

Pros

very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don't need to be writing all the time

Cons

It takes less that a second to sent and will also send you a report if the message is delivered or failed

Yann Holger
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Missing features, app difficult to use

Reviewed on 2023/11/06

Pros

Nothing in particular, Just need to work with it.

Cons

Missing search function in chats. Lazy support.

Response from TextMagic

Thank you for your feedback. We're working on enhancing the app, including adding a search function in chats.
Your comments on our support and pricing are noted and we're actively addressing these issues.
We value your input and are committed to improvement.

David
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buggy

Reviewed on 2023/11/16

Pros

cheap price, unlimited calls . support does respond fairly quickly

Cons

buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful

Shawn
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Valued product for streamlining our business.

Reviewed on 2023/05/09

It's a non-intrusive way to speak to a client without the time consumption of a call.

It's a non-intrusive way to speak to a client without the time consumption of a call.

Pros

It's a quick and easy way to reach out to our clients.

Cons

It would be nice to more more pricing options.

Cassidy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

texts are never received

Reviewed on 2023/03/14

not good

not good

Pros

It's great when it delivers messages. But as of late the messages have not gone through. Please make necessary changes and updates.

Cons

Our members do not receive our messages. When they do they don't get them until days later. This is not functional for our business, and causes confusion/delays in appointment reminders

Response from TextMagic

Thank you for your feedback. Our records show you experienced message delivery problems because you were not compliant with a new industry-wide 10DLC verification process. In 2022 we notified you by email that the 10DLC verification was missing on your account. Message delivery cannot be guaranteed under these conditions.
We now see you switched to a verified toll-free number, as we recommended.
For your information, we will soon disable sending texts by any user who is not compliant with 10DLC or who has not completed toll-free verification. The industry's goal is 100% traffic registration.

Matt
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very easy to use

Reviewed on 2023/02/27

Pros

It enables me to contact my customers in a professional manner, with my business name at the top of each text, and for a very small financial outlay.

Cons

There are no features that I don't like.

Orby
Overall rating
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Text magic helps my golf game

Reviewed on 2023/02/20

It’s helped me automate my job.

It’s helped me automate my job.

Pros

Easy to use. Responsive customer support.

Cons

No problems at this point so no comments here.

Marisol
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent SMS Reminder Product

Reviewed on 2023/02/06

We use TextMagic everyday to remind our contractors of their shifts. It works perfectly for us and...

We use TextMagic everyday to remind our contractors of their shifts. It works perfectly for us and stops any cleans being missed. The contractors also enjoy being remindered where they are going each day.

Pros

Ease of use with many features to suit your needs.

Cons

We like all the features. There is nothing that we need to add.

Judi
Judi
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Necessary & Unnecessary features

Reviewed on 2018/10/10

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my...

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros

Ease of setting up and using templates!!

Cons

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Response from TextMagic

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: [email protected].

Nicole
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use!

Reviewed on 2019/03/18

TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance...

TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.

Pros

I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Cons

This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions.

I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list.

Is TextMagic going to incorporate mass Email one day?

Response from TextMagic

Thank you for sharing your feedback.

It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here:
https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/

We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.

Nate
Nate
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TextMagic is there when others aren't

Reviewed on 2018/08/30

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of...

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue.

The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters.

We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier.

We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning.

I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Noah
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Text magic is Fantastic

Reviewed on 2023/01/13

Fantastic

Fantastic

Pros

User friendly, love the email prompts when a text is received

Cons

It cant receive images or files. Will be using emails and texts separately which clients can find annoying.