Perfect Reviews

Very easy to use. And also love the reports

Customer support is at time not timely with problem solving, causing us to make call back s to resolve the issues.

Unlike many other programs, there are a lot of free type areas painting a better overview and picture of the patient that is often lost in the endless check box sea in other programs

Does not pull over your goals. More difficult to assess progress in goals between assistants and therapists tx the same patient. Doesn't pull over the reason for home bound, precautions, doctors, etc. Areas that are a large waste in documentation time because once they are in the evaluation they don't change. Having to use mobile data on my phone to use the program as no companies reimburse you for that. I work in a rural area where there is no cell signal on my service resulting in increased paperwork on my end and more time doing documentation that isn't point of service.

Can add what ever tools you need, can change and remove anything you'd like. Pretty easy to find anything.

Their is always glitches, sometimes the system is very slow. Would be good if when adding a communication note you can add an attachment.

The user interface for this program is clean and functional. Everything is easy to find on the main screen for each patient.

They changed the server hosting the program and response time is frustratingly slow. Several agencies that used the software moved to other programs since the server response just hangs.

It is super easy to use and not time consuming like some of the other home health programs I know. I love that I don't have to spend hours documenting with this program.

The physical therapy section needs improvement. The evaluation form especially has areas for strength and ROM testing that aren't accurately tested according to all university standards learned in school.

Its easy to use. The calendar feature is easy to use and can see the scheduled visits

At times there are glitches, there are errors and it is slow to load at times

The fact that it is web based and can log in anywhere is the main reason you would want this, but besides that that is it.

The user interface and user unfriendliness of this software is ridiculous. The only thing thats making this software keep on going with other offices is the price as it is cheap and the customer service is good.

100% best customer service, from training to updates to glitch resolutions.

Sometimes it freezes. It is a little complicated to customize and set up at the start.

That we can call customer service and if there is a glitch in our software, the IT team corrects the problem. Also we are allowed conference calling with a member of Perfect to correct any of the glitches. Perfect also keeps us updated on any changes made to the system.

Not really anything bad about the software that I can specify. I will say that sometimes the IT people do not return my calls on an issue I may be having.

User-friendly, easy to navigate. Easy to understand and learn.

too many steps to add/edit information about patient when it can be edited directly

What I love about the software is the Ease of Use and User Friendly Functions. I can easily find the ones I am looking for

I dont think I have anything negative about the software except the page loading when I navigate from one screen to another

The app setup appearance is easy on the eyes. Is fairly simple to chart with in the field.

Its hard to use. Cant change meds on app.

Customizable forms and reports
mobile app for foolproof verification of visit
ease of pushing documents to doctors for signatures

extra charge for fax capability

ease of use ..

recent technical difficulties; complicated medication profile update system

Very easy to perform quality reviews. Software is intuitive and documentation is easy to find. However, we only use the system to enter dx codes and do a review of the OASIS, so our use is relatively limited.

We don't have any specific issues with the software. Again, we are limited in the use of the software as our focus of work revolves around reviewing documentation, providing dx codes, and making recommendation for correction on OASIS answers. We just wished more of our customers used Perfect.

The best part about Perfect is the administrative and the back office information. Great for running reports. Makes it easier for budgeting. Getting help from the software team on how to maneuver the software and also update the software as needed.

Some work on some of the pages. Some information does not populate to some pages that should be! In some cases , it does populate but not easily found. Generally speaking its an efficient software.

Very simple to use. Easy to navigate, Customer Service reps are nice. They have been very helpful during our transition.

I think there can be improvement on the Insurance TAC so that there are no visits left uncounted for.

I don't like anything about it. There is not one thing nice I can say about the software

it is missing a lot of functionality I've seen in other agency software. It's very hard to navigate. Always issues with eligibility checks. I don't like anything about it.

Big data very helpful for answering questions on the fly with a simple login. Would like to see some menus to hide to access if more info were necessary.

Too much information to process and weed through sometimes to find simple answers. Can be overwhelming to log in and try to get through the clinical and administrative tasks as they seem blurred together.

Organized patient information. Easy way to communicate with disciplines

Network is always down. Very slow. Doesn't save work at times.

this software has an answer to all the quetions and needs of the company especially day to day reports that has to be generated everytime

the data presented on the screen is overwhelming to the eyes, you really have to acquaint yourself first which data you are going to zero in

It’s the ease of use... it makes it easy for user to understand....

None at this time. I will update once I find something...

I like that I can create any kind of report that I need and that I can add as many contacts as I need.

Customer support is overseas in the Philippines and it sometimes takes a while for them to get back to me.

The software is very well structured and straightforward

I cannot think of anything I do not like about the software