Bookinglayer

The software suite designed for adventure travel businesses.

Overall rating

4,7 /5
(72)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
5,0/5

97%
recommended this app
Sort by

72 Reviews

Andrey
Andrey
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Power tool

Reviewed on 2018/11/01

Pros

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Cons

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

Theresa
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changing

Reviewed on 2019/10/04

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and...

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.

Pros

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

Cons

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

Alternatives Considered

Mindbody and Retreat Booking Guru

Reasons for Switching to Bookinglayer

Bookinglayer listened to our needs and answered our questions. Their customer service and tech support has been exceptional since the beginning.

Response from TimTim

A valid point Theresa. Bookinglayer provides a lot of functionality around booking management and scheduling and it stays a challenge for our dev team to keep things as intuitive as possible. We have planned a number of updates that will improve the overal user experience in the Backoffice and we're playing with the idea to provide more shortcuts in the Backoffice to Knowledge Base-articles.

Lisa
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great set-up, place for improvememt

Reviewed on 2019/10/07

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels,...

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc.

Pros

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

Cons

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future.
There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

John
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great booking platform for small scale tourist business!

Reviewed on 2022/11/01

I simply love BookingLayer! After many years, tired of many other 'promising' and expencive booking...

I simply love BookingLayer! After many years, tired of many other 'promising' and expencive booking platforms, I can now work excactly how I want. The first setup takes time. But with the fantastic support team you will quickly get along with the system like a pro. The personall support team is absolutely great. They always listen to your questions and solve actually the most problems by giving you the right feed back.As small scale tourist company I really recommendate BookingLayer!

Pros

Most impactful is that you can easily combine your accommdations with other products. The magic happens in the creative 'package-'module, where you can combine all kind of your products like activities, guidning, rental, classes, services and other add-on's that the guest want to book in just one single booking.

Cons

The 'Look & Feel' module is really great! But, it could have more modern style widgets according to daily standard web design. It is a little outdated, especially the media features. But if you have good knowlegde about CCS, HTML and JS you can easy work this around.

James
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easily number one for surf camps/hostels/lodges etc

Reviewed on 2022/10/06

For us it was to automate our reservation system, instead of me taking emails for bookings. I was...

For us it was to automate our reservation system, instead of me taking emails for bookings. I was super concerned about making the process as easy, pleasant and simple for our clients and this product delivered exactly that. I really enjoyed learning how to use the software and slowly realising that they had thought of pretty much everything I could want of plus more. The team were super welcoming and helpful. If you want the best booking software for your surf camp/ hostel/ lodge I believe this is it.

Pros

The automation of all reservations and payments was a game changer for me. Saves lots of time, stress, and removes human error. The daily use of the app is very pleasant and easy to use. The online booking engine is clean, slick and intuitive for our clients.

Cons

I guess the price, but you get what you pay for. Its the best in my opinion. I did spent alot of time researching other options and this was a clear winner for me.

Niall
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We have had a great experience with Bookinglayer - I would highly rate the support which we...

Reviewed on 2017/08/01

- confidence about our booking engine
- no need to build our own
- quality suport when we needed...

- confidence about our booking engine
- no need to build our own
- quality suport when we needed it
- working with a company who clearly care about their product and their customers
- lots of front and back office functionality
- ability to grow into the software functionality as we scale our business

Pros

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated.
2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business.
3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Cons

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated.
2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

Anna
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Bookinglayer experience since the beginning.

Reviewed on 2015/10/26

We started with booking layer as one of the first. In general we are happy with booking layer. Of...

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it:

Some advantages are:

* Good customer management
* Good overviews with regards to the bookings
* Email templates to quickly answer your customers and save time
* Really clear booking form and procedure, changed this year to meet the newest internet hypes etc.
* Lots of options for payments and good control of payments
* Allows you lots of detailed info about how your bookings are going compared to previous seasons.
* Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made)
* The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all.

That already brings me to one of the disadvantages:

* It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it.
* For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you.

Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business.
From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.

Kevin
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system, great service

Reviewed on 2020/01/04

Excellent. The system works brilliantly & the support team are fantastic

Excellent. The system works brilliantly & the support team are fantastic

Pros

Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries.
The back office is pretty easy to use in order to add new rooms / packages / services.

Cons

It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue

Nico
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Happy with Bookinglayer!!!

Reviewed on 2021/10/19

Pros

One of the things that i most like is:

- easy to use
- new staff learn quickly
- i can charge by differnt platforms (stripe, bank transfer, debit cards...)
-i can send easy link to guest to check in or pay
- support agent respond very fast
- they have a nice support page to see clear the steps to solve problems
-i like some staff alaready worked with Bookinglayer in other surf camps

Cons

I know they try getting an app but it didnt work i think. maybe soon will be out the app

so will be nice that from my phone is a bit more friendly as sometimes can be a bit difficult to do all by phone.

Eduardo
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software for accommodation + activities hospitality businesses

Reviewed on 2023/04/24

Pros

BL provides adequate tools for the niche of accommodation + activities hospitality businesses that other software doesn't. Plenty of metrics, an easy and intuitive backend and most importantly a great booking engine. After trying several other competitors we definitely are settling for BL.

Cons

Our main feedback would be to improve financial metrics, such us daily and monthly income data, which are now there but need some improvement to add more value.

Thoams
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2019/10/08

amazing!

amazing!

Pros

Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else.

Cons

Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;)

Craig
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bookinglayer allows me spend more time with guests and less on the laptop

Reviewed on 2021/05/17

Great customer support and a really professional looking template that improves our guest experience...

Great customer support and a really professional looking template that improves our guest experience whilst giving me more time on the aspects of the job that I really enjoy.
I also get the feeling that Bookinglayer isn't content to stand still, they listen to their user needs and are looking to improve their product with a timeline of new features in development.

Pros

- The automation of guest replies and payment options.
- It organises all the bits and pieces into one place.
- It saves time!
- The support team are great!

Cons

- I'm not a tech guy so the set up was quite challenging for me. I understand the idea that through my involvement in the set up process I've become much more comfortable navigating the product.

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our experience with Bookinglayer

Reviewed on 2017/03/28

We have had exceptional service from start to finish (and ongoing!) with Bookinglayer. The team...

We have had exceptional service from start to finish (and ongoing!) with Bookinglayer. The team could not be more helpful and what we are currently loving about them is that they are continually developing their software, so anything we feel we need to work differently for our unique market - a quick chat and they look at ways to find solutions. I have worked with many booking management packages over the years, but in a new role as Business Development manager for a Retreat business in Ibiza, I put Bookinglayer to the test. My product and packages are not the easiest to decipher, or formulate, but the team at Bookinglayer made it beautifully simple and massively effective. I highly recommend you invest in the set-up package they offer. We had Daniel - one of their 'Support Heros' to come and stay with us on site, and the way he grasped our business model and made it work for us within the programme was exemplary. So much so that I have other friends in other rental / reservation businesses on the island of Ibiza that now want to go with Bookinglayer. Don't buy some 'off the shelf' reservation package with minimal after-care or post purchase support. These guys are great, and I am so happy I have used them (and am continuing to use them) for their after-care service and excellent online 'Knowledge Base' to move my business forward in such a stress-free and friendly way. No hesitation in singing their praises so highly!!!

Pros

Adaptibility

Cons

Nothing so far!

Evert
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great bookingtool and super userfriendly!

Reviewed on 2019/05/06

We started using Bookinglayer beginning of December 2017 and have spent one entire year-cycle with...

We started using Bookinglayer beginning of December 2017 and have spent one entire year-cycle with it. Beginning to end we are very pleased on the results and I would recommend Bookinglayer to all who are looking for a pleasant booking software for their business!

Pros

Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file.

Cons

- Limited in rule setting for automated emails, but apparently more progress on this soon
- Not yet the possibility to create reseller accounts.

Tono
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can't imagine using any other system!

Reviewed on 2019/07/05

Bookinglayer is the most suitable booking software for my kind of business. It doesn't only help me...

Bookinglayer is the most suitable booking software for my kind of business. It doesn't only help me to manage my logisctics, but also get many more bookings.

Pros

It's amazing how they adapt their features to the real needs of these types of businesses. The booking experience is ideal and helps us get many more clients.

Cons

At first it can seem a bit difficult to configure but once you get some experience with the system you realize how thoughtful its configuration is.

Joanne
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great bookingsystem for our surfcamp!

Reviewed on 2018/09/21

Every employee can login and check the guest details, payments and calendar. Saves work as you...

Every employee can login and check the guest details, payments and calendar. Saves work as you don't have to check payments or send reminders or extra information, as this is al system generated.

Pros

It's easy to use. Lot's of different ways to see the data, the calendar and info about guests. But also easy to use for a employee.

Cons

When you're setting up the packages you really have to got some experience, otherwise mistakes are being made.

Fernando
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love bookinglayer software and team

Reviewed on 2022/07/26

Bookinglayer brought us professionalism and time savings. I'm sure our clients look at us differentl...

Bookinglayer brought us professionalism and time savings. I'm sure our clients look at us differently than they look at other charter companies just because the service is all online and in a professional manner. In addition to all the time savings generated by the platform.

Pros

In the beginning i found it not easy to use, but after months of use (lets say more than 1 month) i got used to it and now it helps and facilitate my work.

Cons

Sometimes i feel that our customers have some difficulty on making a booking. To solve that, i send them a voice message or a phone call explaining that they need to click in the link, select a surf trip date, insert their data, etc. and it works well.

Sana
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We re happy to work with Bookinglayer with personalized follow up and continuous improvements!

Reviewed on 2017/10/11

Pros

- Attractive Design
- Intuitive use
- Family like business with high customer service
- Precious Help and advices on the set up
- flexiblity to adapt to our business needs
- Reactivity on all requests
- good app support
-Dynamic team behind this tool: they keep improving the software considering the different specific requirements
- the team s high knowledge of the surf/kitesurf camp business needs

Cons

not that much all my feedbacks have been taken into consideration to improve the tool in a short time.

Sophie
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use and lot of features

Reviewed on 2019/02/07

It gives us a very clear overview of our guests, their bookings and daily tasks to organise...

It gives us a very clear overview of our guests, their bookings and daily tasks to organise transfers, payments etc. The customer service is quick and helpful. Also the developers keep improving and tweaking the system to make it better.
We are happy with the system, using it now for 1,5 year and will continue using it.

Pros

Clear bookingsystem. Easy to add items, packages, discounts.
Good overview of the day/month/year
Integrations work well with gmail & mailchimp

Cons

There a few minor bugs, but when i point them out to the customer service they mostly fix them.

Eric
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great software for our company

Reviewed on 2019/05/08

This software saves us time and headaches. Customer service is great and they continue to develop...

This software saves us time and headaches. Customer service is great and they continue to develop with the feedback from the clients.

Pros

The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems.

Cons

Reporting could be better, b-to-b options could and will be improved

Karim
Overall rating
  • Industry: Sports
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very efficient and user friendly booking system

Reviewed on 2016/11/23

As a surfcamp manager I needed an efficient booking system without having to design it myself as it...

As a surfcamp manager I needed an efficient booking system without having to design it myself as it would have been a costly and time consuming process. I found bookinglayer through colleagues who recommended me trying it. I was very positively surprised when Tim took me through the tool as I discovered it featured pretty much all I needed. I decided to suscribe for the supertubos formulae which perfectly fits the needs of a surfcamp of our size (7 rooms - total capacity 17 pax). The tool is very well designed and user friendly. The setting up was relatively quick, and Tim and Alycia have been very helpful to finalise the process. The booking plateform is working smoothly and clients seem to appreciate this feature on our website.
Our backoffice has clearly become more efficient as all the information on bookings is clear, centralized, ans safe, as well as client information. Mails and automatic replies is also a good manner to save precious time. I strongly recommend bookinglayer for businesses who need a well adapted booking plateform, taylor made to their needs, easy to use day to day, staff and client friendly, and which provided value for money. The quality of service during implementation is also remarkable.

Pros

User friendly, efficiency, quality of support

Cons

.

Julika
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freetime and no stress Thanks to Bookinglayer

Reviewed on 2017/03/20

I work with Bookinglayer since the beginning and love it. The new version is even better and makes...

I work with Bookinglayer since the beginning and love it. The new version is even better and makes your life and organisation of your camp easy, easy, easy. They are a bunch of helpful open minded people who work quick and detailed. Always open to help and to think with you.

Pros

It is easy to use and is very logical in handling. In a few clicks i get all the informations i am looking for and can handle my bookings and timings in 5 secound...

Cons

It takes a bit to set up your way of business but it is well worse it.

Carmel
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Booking Layer

Reviewed on 2019/10/03

Throughout the set up of Booking layer to the operation of the system we have had a very good,...

Throughout the set up of Booking layer to the operation of the system we have had a very good, positive and supportive experience. The team are very friendly and available to answer our questions in a timely manner. We have had a very positive experience since moving to booking layer.

Pros

Booking Layer system is very easy to use and is user friendly. The support from the Booking layer team is very supportive and are available in a timely manner. The soft wear set up for our business has worked well for us

Cons

I don't think there is anything that didn't work for us. The system is very good

Laura
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2023/01/13

Pros

The software and the back-office is very intuitive. It makes it very easy for anyone new to the team to get used to it!While doing check-ins you can quickly access a guest profile and see the status of his booking.Being able to create different user’s accounts with different levels of access is also really helpful for our business.Our customers also really like the new booking interface.

Cons

Cons : The mobile version is , so far, not the easiest to work with.

Lars
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome booking system

Reviewed on 2017/04/04

Tim (owner) is a legend. Since 4 years he is been building this state of the art booking software...

Tim (owner) is a legend. Since 4 years he is been building this state of the art booking software for our surfcamps. It's a big USP for our business so if you are a competitor please don't use :)

Pros

Amount of options

Cons

2.0 version booking form could be more easier