Mentionlytics Reviews

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38 Reviews

- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Must have top quality multifunctional software at a competitive price
Reviewed on 2023/01/25
Very satisfied
Very satisfied
Pros
FunctionsOne stop entry to a lot of possibiliitiesCompetitive priceGood quality real time support
Cons
Sometime slowWe do not have custom reports features but it's probably necessarySometimes it doesn't update datas
Response from Mentionlytics
Thank you for sharing your experience with us! If you are interested in our custom reports please contact us to discuss this further.
- Industry: Printing
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tracking share of voice by using Mentionlytics
Reviewed on 2024/07/24
We truly recognize the importance of tracking online brand performance to create successful...
We truly recognize the importance of tracking online brand performance to create successful data-driven strategies in multi-regional markets.
With Mentionlytics Share of Voice insights, we can demonstrably prove the effectiveness of our marketing activities to leadership, ensuring continued support and resources. Also, this data-centric approach helps us stay focused on outperforming competitors in every region.
Pros
-Social listening across all social channels
-Performance by country/channel/keyword
-Measuring share of voice against competitors
-Analyzing industrial trends
Cons
-Irrelevant matches and needed optimization
-Few missing platforms like Line (Japan), WeChat (China), but they're in progress.
- Industry: Management Consulting
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mentionlytics is a great way to monitor web and social media presence.
Reviewed on 2023/03/09
Mentionlytics is an effective tool to monitor mentions and engagement across multiple sources. It...
Mentionlytics is an effective tool to monitor mentions and engagement across multiple sources. It provides insights in one place and is very easy to use. However, the lack of sentiment analysis and hashtag tracking features is a limitation.
Pros
I liked the fact that it provides insights from multiple online sources in one place, which helps in understanding the bigger picture and getting an overall view of the conversations. It is also very easy to use, which makes it ideal for both beginners and advanced users. Furthermore, the real-time analytics feature is quite impressive as it provides up-to-date insights about the conversations.
Cons
I wasn’t very impressed by the lack of features such as sentiment analysis and hashtag tracking. These features are quite important for understanding the sentiment of the conversations and analysing the effectiveness of campaigns using hashtags.
Response from Mentionlytics
Thank you for taking the time to share your experience with us. I would like to let you know that the platform supports sentiment analysis (in every language!) and it is available in trial accounts and of course in every subscription plan. Sentiment analysis is one of the primary features of the platform. Furthermore, a keyword you can enter into the platform can be anything, a brand's name, a product, a competitor's name/product, a public figure's name, a hashtag, a topic, etc. We'd be happy to contact us and show you how to enter a hashtag as a keyword and how to view your sentiment analysis.
- Industry: Chemicals
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The brand reputation management tool that you should rely on
Reviewed on 2023/09/15
Pros
Mentionlytics has been a game-changer for our data analysis efforts in my company over the last two years. Its comprehensive social media coverage, real-time monitoring, and advanced sentiment analysis have empowered us to stay ahead in our industry by monitoring our brand's reputation, tracking market trends, and responding promptly to customer feedback. The competitive benchmarking, customizable reporting, and user-friendly interface make Mentionlytics an exceptional tool. The outstanding customer support provided by their team has been a standout feature, ensuring a seamless experience. Mentionlytics is undeniably a must-have for organizations seeking to harness the power of social media analytics to gain deeper insights and maintain a positive brand image. Highly recommended!
Cons
As a new platform with a wealth of data and features, it did take us some time to become fully familiar with all its capabilities. However, it's worth mentioning that Mentionlytics' customer support was instrumental during this process.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10/10 the best app ever!
Reviewed on 2023/07/15
Mentionlytics is literally the best at tracking and monitoring social media which helps with users...
Mentionlytics is literally the best at tracking and monitoring social media which helps with users to gain information about a brand and automatically track mentions.
Pros
It a very cheap app that helps track and monitors your social media an easy to use.It's Very easy to navigate this tool witch is amazing.
Cons
Its a well integrated app that ..it has some quirks but thats irrelevant.it amazing.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our go-to tool for clients monitoring
Reviewed on 2023/03/22
We chose Mentionlytics over 2 years ago and keep renewing because of their outstanding customer...
We chose Mentionlytics over 2 years ago and keep renewing because of their outstanding customer service, besides the great value of the platform and service it helps us provide to our clients.
Pros
Customer service above all. They are always a call away, literally and they will bend over backwards to help. The platform: comprehensive, easy to use, visually effective, great reporting and summary
Cons
We always run out of mentions and the mentions sometimes are repeated, not relevant.
Response from Mentionlytics
Thank you so much for your kind words!

- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpfull
Reviewed on 2020/03/24
We recently used Mentionlytics to check the dissemination efforts of a European H2020 project we...
We recently used Mentionlytics to check the dissemination efforts of a European H2020 project we are coordinating. It provides helpful insights and it suggests ways to improve our online presence.
Pros
Although we had no previous experience with monitoring tools, the whole set up was pretty straightforward and easy. We are able to check all of the mentions right away and get a clear perspective of our exploitation efforts. Boolean search works wonders and the alerts and reports are a major plus.
Cons
We would like more facebook results, although Mentionlytics brings most of them compared to other tools.
Response from Mentionlytics
Thank you so much for taking the time to provide feedback!

- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Valuable insights & great capabilities
Reviewed on 2020/04/11
Pros
Mentionlytics brings much more results than other social media monitoring tools I have tested, it’s very easy to use and Customer support is awesome.
Cons
Only that the mobile app doesn’t provide the same capabilities as the desktop application. E.g. I couldn’t add a new keyword from my mobile app, I had to open it in a browser.
Response from Mentionlytics
Thank you for sharing your experience with us! Our mobile app was recently updated and you may now add new keywords from it!

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nice and easy to use!
Reviewed on 2017/12/20
Pros
The platform has a nice user-friendly design and is informative at the same time. Contains loads of info from different sources, so you get the whole picture at once. Since I made a small research before choosing mentionlytics, I `d like to highlight the huge number of features that it offers even in the startup plan (ideal for a small business like mine), compared to other similar tools, which provide those info only at their high-cost packages.
Cons
One of my keywords was difficult to monitor, due to the wide range of results, many of which were irrelevant. It gave us some hard time, but with their help we managed to optimize it for my needs after all.
Response from Mentionlytics
Thank you for your kind words!

- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Mentionlytics
Reviewed on 2020/04/02
Pros
Very useful tool for everyday tracking of your company s mentions in social media.
Cons
There is always room for improvement, but right now I cannot think of sth,
Response from Mentionlytics
Thanks so much for sharing your experience with us. We hope to see you again soon!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great Tool to Measure the Brand Social News and Mentions
Reviewed on 2023/02/07
Provides the team with a good scope of mentions for the brand and the most important competitors,...
Provides the team with a good scope of mentions for the brand and the most important competitors, and summarizes the activity beyond social media in a useful manner
Pros
It's very easy to use and provides a good summary of mentions for the brand and keywords
Cons
Sometimes retrieves mentions that are old, and/or not relevant
Response from Mentionlytics
Thanks for taking the time to review us! We appreciate it!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Mentionlytics: Definitely Worth Considering
Reviewed on 2023/03/15
The tool provides a user-friendly interface that is easy to navigate, making it simple to set up...
The tool provides a user-friendly interface that is easy to navigate, making it simple to set up and start monitoring social media activity. The Mentionlytics team is knowledgeable, responsive, and always willing to help. If you're looking for a tool to help you monitor your brand reputation and engage with your audience on social media, Mentionlytics is definitely worth considering.
Pros
Ease of set-up and deployment. Great customer service.
Cons
The user interface is visually cluttered.
Response from Mentionlytics
Thank you for taking the time to share with us your experience!
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good, but need improvement
Reviewed on 2023/02/01
Need effort to set to collect accuate data. Quick response and assistance help.
Need effort to set to collect accuate data. Quick response and assistance help.
Pros
To see the collected mentions and customer service is quick and careful
Cons
Data collection that is not costomuzed. I would like to designate the priority of the category we collect
Alternatives Considered
MentionReasons for Choosing Mentionlytics
Historical data collectionSwitched From
Brand24Reasons for Switching to Mentionlytics
Value for priceResponse from Mentionlytics
Thank you for sharing your experience with us. Depending on the keyword/s, further optimization may be necessary. For this reason, our customer support is there to help you and advise you on how to enter the right keyword/s, since every platform out there has its own unique way to function.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Wish I could filter the mentions by hour
Reviewed on 2023/01/25
Pretty good. It's an easy-to-use tool to analyze data for social media.
Pretty good. It's an easy-to-use tool to analyze data for social media.
Pros
It's simple and easy to use for social media monitoring.
Cons
Wish I could filter the mentions by hour so when doing monitoring reports, mentions don't overlap in two different reportsd.
Response from Mentionlytics
Thank you for taking the time to share your experience with us, we really appreciate it. You can use labels or tags to download daily reports and avoid having the same mentions in different reports. Please contact us and we'd be happy to show you how you can avoid having the same mentions in more than 1 daily report!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service
Reviewed on 2023/01/25
The communication with the customer support is exemplary!
The communication with the customer support is exemplary!
Pros
The software is easy to use. Product features are quickly implemented. If you want to reach out to a client's help it is outstanding! Great Support! Excellent features!
Cons
There is nothing I can complain about - and if there were, I'm sure they would fix it if I ask for it!
Response from Mentionlytics
Thank you so much for your kind words!
- Industry: Law Practice
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Useful social listening tool
Reviewed on 2023/02/14
Heading into year 2 and looking forward to expanding use.
Heading into year 2 and looking forward to expanding use.
Pros
Social listening and share of voice analysis are easily setup and utilized with Mentionlytics.
Cons
There are too many add-ons and functionality tiers and limited flexibility in that regard.
Alternatives Considered
MeltwaterReasons for Switching to Mentionlytics
Ideal for what I needResponse from Mentionlytics
We're really grateful and appreciate you taking the time to share your rating with us.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Comprehensive Social Media Monitoring Tool to stay up to date
Reviewed on 2023/02/14
Money well spend!
Money well spend!
Pros
Once set up, I get summaries of topics that are in interest for me. That gives me the opportunity to find out things that could have been missed.
Cons
Sometimes it gets a little too colorful.
Response from Mentionlytics
Thank you so much for taking the time to leave us feedback.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excelent service
Reviewed on 2023/01/25
Pros
Cost, designe, friendly. The reports are very nice.
Cons
Maybe the monitoring of Facebook and Instagram.
Response from Mentionlytics
Thank you for your kind words and for rating us! We understand that getting every mention out there is important for you but some channels have some restrictions that we (and every third party) must follow.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Social Monitoring
Reviewed on 2023/02/17
Pretty good
Pretty good
Pros
This has helped us with social monitoring.
Cons
Kind of slow and mention limits feel low.
Response from Mentionlytics
Thank you so much for rating us!
- Industry: Online Media
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tool for social media marketers and influencers
Reviewed on 2021/07/03
It's a good tool I can recommend to anyone running social media marketing company .
It's a good tool I can recommend to anyone running social media marketing company .
Pros
Actually if you are an influencer or social media marketer you will like this tool , I use this like dairy , I can't compare it with another tool , it is easy to use and for sure you don't require a lot of experience everything is direct and straightforward .
This platform is even good for anyone with a startup company ,I am able to view all my social media analytic and I use this platform to check and monitor competitors performance.
Cons
I don't have much to say about this tool except they should try to reduce cost it's slightly expensive .
Response from Mentionlytics
Thank you very much for sharing this with us! We really appreciate your kind words.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An intelligence easy-to-use tool!
Reviewed on 2020/03/31
With the features and social intelligence advisor, it's super easy for an organization to monitor...
With the features and social intelligence advisor, it's super easy for an organization to monitor and manage its online image efficiently.
Pros
Boolean operators, a social media publisher, and social intelligence advisor are features that allow us to have a trust-worthy and efficient social media monitoring.
Cons
I don't have something that I dislike until now
Response from Mentionlytics
Thanks for sharing your rating with us and the community.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Your Social Media ally
Reviewed on 2022/11/11
Pros
Easy to use with many features that help analyze sentiment, reach and engagement.
Cons
Sometimes it lags when you load too many mentions.
Response from Mentionlytics
Thank you for taking the time to rate us, we really appreciate it!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent reports!
Reviewed on 2020/03/24
We use Mentionlytics in the marketing department and we are very pleased with the tool. It’s very...
We use Mentionlytics in the marketing department and we are very pleased with the tool. It’s very easy to use, the support is excellent and they is nothing we are not able to perform with it. Also the feature that lets you label a mention and assign it to one of your team member is really helpful, totally works for us.
Pros
Within a simple dashboard everything is there.. mentions, hashtags, share of voice. All the important info that my colleagues and I are interested in, without losing a single mention. I really like the email alerts and the reports that are being delivered. They are well integrated and make our monitoring life easier.
Cons
So far, so good! Everything work as they should.
Response from Mentionlytics
Thanks so much for sharing your experience with us!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mentionlytics Review
Reviewed on 2020/03/31
Pros
It's very useful because you can get many insights for your brand just by putting your brand name.
Cons
I haven't experienced any negative side yet. It's useful, easy to use, cheap and with great customer support.
Response from Mentionlytics
We are so grateful for your kind words!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Opened a window to the overview of our internet reach
Reviewed on 2016/03/02
When we started our evaluation of Mentionlytics we were looking for an efficient tool to help us...
When we started our evaluation of Mentionlytics we were looking for an efficient tool to help us track our reach on the web in general. What we needed was to be able to easily have a detailed overview of who talks about us and our products in the internet, either in the web or in the social media echosystem.
Mentionlytics did exactly that. Once we registered and added the keywords we wanted, it took about 15-20 mins to scan and bring up all the mentions for the last month! All the info we wanted was there and presented in an easy to use and understand manner, plus it had the infographic which is both really helpful and a tool to use with our customers. What is more important it showed us a couple of ways that users are using our products for, that we weren't aware of and was really fascinating to find out.
It is an excellent choice and it has already become an important tool in our shed!
Response from Mentionlytics
We're really grateful and appreciate you taking the time to share your rating with us.