Kinetic Reviews

It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself

CRM is not good, also the web version has so much problems when we compare to other competitors

Has scope for customisation and works well when used as an ERP

When used as a CRM, the software is very slow
Requires technical knowledge and a lot of development time to make changes (create views, reports, etc)

Once you get to know how everything works, it gets easier to move around and accomplish your tasks.
It has many featuress that can be exploded.

The database is terrible, it has like 100 fields in every table that aren't necessary and you can not identify them in any way.
Moving around Epicor is extremely difficult, you have to do so many clicks for any functionality or any task you decide to do.
It bugs easily and you have to close it and finish the task in windows.

Epicor provides lots of useful reports where I previously may have had to manually go find the info and compile in another program.

I don't like that there isn't a way to link jobs with sales orders.

The reporting tool is what I have used the most, it is easy to use and pulls all the data fields needed.

A bit of a learning curve but works well once you're used to it

They made it a priority the last few years to transition to the cloud which was really a boon to our distributed teams. Implementation support was excellent. We have never had down times with the cloud.

When we first started using, it was difficult to get the software to "speak" to some of our supply chain software but there has been a solve for that in place for a number of years. Over time, epicor has become more industry-oriented.

if user use and enter info into system correctly, could be good data center for sales, financial forecasting and inventory control analytics.

not user friendly , not easy to integration with other application , especially if you are under multi-tenant SAAS, Took long time for the support and need extra resource to get the integration done for over 2 years .

very easy to work with our client likes a lot.

I have no issue with software at all it work great .

It has truly helped the company grow and able to analyze what works and what isn't. Purchasing and Project Management is simple and straightforward.

It isn't aesthetically pleasing and I have noticed many users like it to be sleek..

For the most part easy to use. Has a lot of modules that you can use depending on your business. Can also integrate into your B2B webiste.

Sometimes it takes awhile to get issues resolved through tech support. Costs a lot of money for maintenance, and they also charge for each module that you may need if you need it later on down the road.

Fairly simple conversion from our on-premise 10.2.300

Some of the tools IT had access to now requires Customer Support to do, which increases delays.

One of my favorite things about this program is the different levels of customization that it provides. Epicor allows for a range settings and customization's ranging from field security to changing how business objects interact this allows our company to really personalize and create our own version of Epicor (to a certain extent that is). I also really like how fast and efficient the technical support for Epicor is. Calling in to create a ticket for any issues that occur is always an easy process.

Some custimaztions are harder to make then they should be and sometimes finding clear information about how to make certian changes can be hard to find. I think the two main things I currently do not like are the scheduling module it can seem clunky. Also the limited coding that is allowed due to being a multi tenant client however this is more about what we purchased then the product it self.

The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence.

It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense.

It is user friendly , and has good basic functionality . Structure of menu modules make sense and makes it easy to move in and out of different screens. Information at your reach with a key stroke. easy to download to excel for more customized usage.

Some functionality which I feel is a basic process is complicated for the user . Some fields should default information instead of user having to key in. Needs more flexibility . Biggest issue is when a new version comes out.....something that was working before is no longer working. And its not a customization its core functionality.

User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive.

Super flexible: It's been a scalable solution that has supported our growing business.

Easy to update and integrate with other systems

Accurate forecasting

Secure cloud-based data management

Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement.

Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting.

It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well.

The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them.

There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive.