Bird Reviews

Easy to use and fantastic customer support

Can sometimes take a while for funds to be added to account.

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

sometimes there is an delay in delivery the txt message (SMS)

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

The documentation can be a little unclear. However, their flexible SDKs make up for it.

We like the response times of the sent sms (instant)
The use of the API is dead simple

Of the limited use of messagebird , we see no cons.

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Comprehensive tool, lots of options. Excellent flow builder.

Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time.

The JAVA API is very good.
Suppoert for SMS and VoiceMessage is excellent.

The flow builder is a bit complicated to understand

Automation in sending SMS
Easy to use
Nice platform

None

- Well built api
- Cheap rates globally
- Great customer service
- Well documented help / tutorials
- analysis / statistics available

There isn't anything I don't like so far.

what i like most about this software is the messaging and the way the software is set up

software is great nothing is need to be improve at this time

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Easy to use
Works as you want it to
Reliable

I cannot think of anything i like least.

It’s easy to use and have great prices to send SMS.

We have some deliveravility problems with some phone numbers.

Easy api implementation
Competitive prices
Text to voice solution is awesome

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production

Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Does exactly what it says on the tin! Easy to use software with good support.

There is very little not to like about the software.

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

It's super simple, quick to use, mobile or desktop, love the scheduling facility

I hate the 'are you a human' check at login - I understand it's for protection from machines trying to access my account, but really seems overkill.

Implementation is straight forward using the extensive API docs and SDK's.

The sub accounts are a bit confusing sometimes, could use some UI improvements.
Works fine though.

Customer service response is quick (in working hours).
Message sending is quick and reliable.
The web pages responds quickly and balance display is real-time.
Supports Chinese characters and supposedly other languages encoded in UTF-8.
Competitive price in the Australia market.

Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR.
Not too many user permission control (all users are administrators)
First-time recharge takes a day.
Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

Easy to use. Great functionality which makes my life easier

The UX could be improved. Not always easy to go through the flow.

MessageBird nailed it: they built the perfect tool for sending SMS messages through their API, allowing us to integrate their platform into ours and automate the whole process. 10/10!

I'm sorry but can only think of great things, as everything workes as expected and also very reasonably priced.

The API is really clear and easy to implement.

When sending high volumes it would be nice to get recommendations on pricing benefits.

+ easy to use
+ good overview
+ comfortable

- bad overview, with several users
- no connection to, for example, whatsAPP, weChat and so on
- no Windows or Apple OS app