RepairDesk Reviews

Phone and QuickBooks integrations work well and save me a bunch of time.

Verbage and lots of issues where products and services are only for specific models or repairs.

I like how easy it is to use. I also like how helpful all the representative always are

Sometimes there can be glitches, it is not very often, but can sometimes occur.

Modern interface and in-depth ticketing and inventory system fantastic support from the team in particular Shakeeb my point of contact for training, All in it represents an excellent product & service.

Any missing features that are connected to the Jewellery business like specific labels, Although they are in there development team as we speak so still a positive !!

I've been using RepairDesk for over 5 years with 5 locations/stores, and I highly recommend it to any phone repair shop owner. RepairDesk is the best solution available—there’s really no comparable alternative.

The customer service is excellent, too; it's rare to find support at this level. For instance, I accidentally imported the wrong Excel file and needed to restore the system to a previous state. Despite it being a Sunday night, Usman and the team resolved the issue overnight, which was a huge relief.
I also use the PhonePro system in 4 stores, and after 5 months, I can say it’s been worth the investment. Although there are some issues, it generally provides great value. I’m able to centralize phone calls, SMS, customer history, quick quotes, and more. Plus, it helps me gather more reviews, which has been a great benefit

While the pricing may seem high, it's understandable as it supports the ongoing improvements and new features that make the platform even better.

Easy way to use, user friendly. Always good customer Support. Like the way inventory is done, easy inventory transfer and you Can see inventory across stores very fast.

Price i think is a down side since now with 5 stores i am paying a significant amount a year. Maybe you Can have a Store bundle per year to Save some money

RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat.

It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number.

Simple for tech to use. They are improving the software

Accounting errors and small glitches in the platform

New interface, the ability to choose in bulk. PhonePro, 3CX Communications

Outdated app and no clear ability to schedule jobs

Support, Community, Responsiveness and partnership attitude.

Not yet integrated with Apple's GSX API.

Their software system is very easy to use, Highly recommended

Honestly they are always helpful when you need them ,so I don’t have any problem so far

The setup and daily use of the software is very straightforward and easy to use

Mostly the experience has been good. I don't have any cons as of now.

ease of access. great feedback from customers and great online feature

It would be great if the end user (the business), could customise the layout and look of the feature.

It would be great if we could customise the way the feature looked when publishing this on the website.

I've been using this feature as my main purpose of Repair Desk and I think it STILL looks the same way it did when I first started using it 3 years ago.

Like Wix Bookings, they have changed the options for layout, colours, sizes, options of their booking system which is free of costs, yet Repair Desk haven't changed anything abou Appointment Calendar since I've used it. It's starting to look a bit retro in comparison to other online booking systems where things look more "blown up" and easier on the eyes (more so in mobile view on mobile devices)

Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help.
As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use.
We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using.
Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets.

Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info

Works great as a general purpose POS software as well with items having many options for each items customization.

THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

There are definitely some bugs here and there but support staff handles them very quickly.

iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

RepairDesk is the best POS software for Repair Industry, It helps in streamlining all basic operations like Creating Ticket, Creating Invoices, Managing Inventory , Managing Employees and Managing Reports. Also the Support team is great and always provide 10 Star Customer Experience. Specially the Team Lead [SENSITIVE CONTENT] is the best resource and has always helped us in best possible manner.

Setup is sometimes time taking however we always recommend to get training session from dedicated Trainer and Customer Success Manager

Easy to use and figure out, training new staff is simple

Integrations are terrible. Integrated with two suppliers, but if hinders purchasing from them unless you are using it in the only one way that RD is designed. Zero app support for iPad and 2 tax jurisdictions and seemingly no interest by RD to actually resolve it. Updates are released randomly and without warning. Hope that they don’t screw with any features you use as they may change or disappear without warning. RD 2.0 was promised Q2 2021 since they weren’t fixing some other issues, nothing released as of yet