ShipBob Reviews
Overall rating
Filter by
Company size
Time used
103 Reviews
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Changed my life!
Reviewed on 2019/05/05
Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on...
Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing.
The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR.
If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.
Pros
Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!
Cons
I honestly can't think of anything that I don't like.
- Industry: Sporting Goods
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gets the Job Done Right
Reviewed on 2020/03/05
My review should make it obvious that we love ShipBob. The tools they offer have been incredible...
My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.
Pros
ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.
Cons
Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mostly Good, but expensive for items over 1 lb.
Reviewed on 2023/06/08
Pros
I like the visual aspect of the platform. Orders that have issues are easy to resolve.
Cons
There is a way to view analytics, but you have to manipulate the URL, which is not right at all.
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce
Reviewed on 2018/01/18
Once it is set up and working, we will have outsource fulfillment saving in time, money, and...
Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.
Pros
Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.
Cons
Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.
Certain things require manual setup on their side, such as modifying the packing labels.
Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A good tool, but the fulfillment is a different story
Reviewed on 2019/10/29
The software is not so bad, as are the people in fulfillment - we have had products stolen from the...
The software is not so bad, as are the people in fulfillment - we have had products stolen from the warehouse, competitors' goods shipped etc. We can see who did it, but have no control over whether or not we want them still working with our product or not. The support try their best to remedy these things, and they are really great, but as long as these things keep happening, and obviously, terms and conditions don't really give you space to make up the damages to the full extent, this is not great.
Pros
I like how everything is nice, in big font and images, blue (rests eyes) and intuitive. It's really smart when it comes to WRO creation and simple to track costs. Their business model is really nice.
The support is also amazing, and makes up quite a bit for the cons.
Cons
It's missing some features that one would need when managing stock - like a quick way to view historic product count.
I would also like to see better and simpler integrations for expedited shipping. Generally, connecting stores is a drag, and should not be so complex.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
If you are considering Shipbob, don't
Reviewed on 2020/07/16
Pros
East of use, fast integration, 4 warehouses conveniently spread across the USA.
Cons
I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them...
Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen.
Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored.
Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines.
The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal.
If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.
Response from ShipBob
Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrendous Service and Constant Overcharging
Reviewed on 2020/06/23
Terrible. If I could give negative stars, I would.
Terrible. If I could give negative stars, I would.
Pros
- Easy to set-up and integrate with Shopify
Cons
- Some of the worst customer service and communication I have ever dealt with. [SENSITIVE CONTENT HIDDEN] (the account manager) sold us and was responsive then, and since then hasn't returned a single call.
- They baited us in with service until we sent our products to the fulfillment center and have been one of the worst companies I've ever worked with since then. They got out products, know it's tough to switch to a different center and stopped caring about the 'service' they were giving.
- Every attempt to communicate with [SENSITIVE CONTENT HIDDEN] has gone without a response. We are able to contact the 'customer service' line who can never do anything about the issues we have other than let us know [SENSITIVE CONTENT HIDDEN] will reach out to us, which never ends up happening. The result is hours and hours of wasted time and energy on something we were supposed to be outsourcing.
- Beyond this, we waited for weeks on a dekitting order to be processes (needed a small plastic wrap taken off our bags) - the order took 3 weeks to process and when it finally was processed, we were not notified and they removed all of our inventory. All inventory on Shopify was set to zero and our ad campaigns were still running to product pages where no inventory was available. It took us a few days to realize this as conversion rates plummeted to 0.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
If your products are breakable/fragile, DO NOT USE THEM!!
Reviewed on 2019/08/07
STAY AWAY! THESE GUYS ARE HORRIBLE. We sell sauces, marinades and bloody mary mix and hired them to...
STAY AWAY! THESE GUYS ARE HORRIBLE. We sell sauces, marinades and bloody mary mix and hired them to do fulfillment for us for our ecommerce business. Not only was the customer service terrible, they absolutely could not figure out how to ship products that are heavy/breakable so they didn't break in transit. The first go-around, they were putting glass bottles of BBQ sauce into boxes UNPROTECTED. What human doesn't have the reasoning skills to look at that and say "Gee, maybe this ought to have some kind of cushioning so it doesn't break the first time this box gets jostled." We went through this with them twice and ended up with 15 or so orders that broke in transit because they didn't pack them properly. Then, they wanted us to file an individual claim for each of the broken shipments - huge waste of time and money. DO NOT USE THESE GUYS - YOU WILL REGRET IT!!!!
Pros
Interface is very user-friendly. The dashboard is super streamlined and helpful.
Cons
Claims process is slow, onerous and overly complicated.
Response from ShipBob
Hi there, thanks for taking the time to share your feedback and we will not be satisfied in our solution until we are a 10/10 for all customers. We'd like to dive deep into your case around fragile/broken items ASAP. Your information is private, but can you please share your contact info or customer ID with us, so we can look into this? Thanks!
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor customer service
Reviewed on 2017/11/21
Pros
If you live in Chicago it can be convenient to place things in your inventory. Just started to make changes to the web interface..
Cons
4. It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why...
5. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I can't just keep them waiting. No way to escalate problems..
6. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business...
7. Sending out wrong items..
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
They will destroy your business
Reviewed on 2023/02/15
Lost stock, constant late orders, overpriced and shocking customer service. They are not a partner,...
Lost stock, constant late orders, overpriced and shocking customer service. They are not a partner, they are an enemy of your business. I wanted it to work given that on paper they looked great. Multiple warehouses, great tech, but they have caused nothing but issues from day 1.
Pros
Easy to use software and interface, this is not the issue.
Cons
Software is fine, its just that the company is utterly useless is doing anything else.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not reliable; poor customer service; relatively expensive
Reviewed on 2020/11/17
Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed...
Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers.
I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant.
The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee).
Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault).
Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.
Pros
The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward.
Cons
Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
HORRIBLE STAY AWAY
Reviewed on 2020/09/12
The overall experience is that it is a very very bad service and company. Stay away. It ruined our...
The overall experience is that it is a very very bad service and company. Stay away. It ruined our company.
Pros
It's a great concept but does not support small businesses at all.
Cons
I've been in the direct-to-consumer ecommerce industry for 10 years and ShipBob is the most incompetent and horrible fulfillment service I have ever worked with. Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to $20k+ in cash burn.
Their own employees tell us that they aren't even surprised any longer at the incompetence and issues at this company.
I won't even get into how much they overcharge small businesses on things like return shipping labels. If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business. Look at all of the reviews.
They have over $60M in funding. The exec team has laughed their way to the bank and they don't care anymore. Go explore other fulfillment options.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad Service, Can't count & Non-Transparent Pricing - "AVOID"
Reviewed on 2019/03/11
Avoid at all cost. They are terrible and basically hold your product hostage. I have been attempting...
Avoid at all cost. They are terrible and basically hold your product hostage. I have been attempting to leave, as they have become almost useless and they are making my company look bad. Your shipping facility is a representation of your company and I promise this isn't a company you want representing your company.
Pros
It kinda connects to Woocommmerce, but it doesn't bring it over automatically.
Cons
- They regularly over ship products. I had one customer receive 65 more pieces than was order.
- B2B takes 5 days to ship.
- Pricing isn't straight forward. They seem to take a percentage of what they think the sale is.
- Customer service is low level at best. It is basically impossible to talk to someone.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shipbob is so easy to use
Reviewed on 2019/11/13
Shipbob user interface is great. Their connection with our Shopify store is seamless. Their...
Shipbob user interface is great. Their connection with our Shopify store is seamless. Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products. The best option at this time is to pick up the product in person.
Pros
Shipbob has a great interface and is easy to navigate.
Cons
No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CHAARG ShipBob Review
Reviewed on 2019/11/25
Overall our experience with ShipBob has been great, and we're glad we're using them!
Overall our experience with ShipBob has been great, and we're glad we're using them!
Pros
It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful!
Cons
We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great inventory management
Reviewed on 2019/05/26
Pros
ShipBob is the best way to manage inventory and get it to your customers quickly. The software is simple. I can manage my entire business from an app. It’s really simple to load inventory. They keep you updated at every step of the process. If you have any issues the customer support is fantastic. Highly recommend.
Cons
Nothing. It’s really intuitive and have never had a glitch.
Response from ShipBob
Hi Tom, thanks for taking the time to leave a review. So glad that you can manage your entire business from ShipBob. Keep up the success!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Optimally Review
Reviewed on 2020/03/23
We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes...
We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes a nightmare in the supply chain and with angry customers.
Pros
Ease of use and automation. I also like the multiple shipping locations.
Cons
The long time it takes to load between screens.
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ShipBob has been an instrumental partner in scaling our business regarding operations and...
Reviewed on 2018/03/22
Pros
Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.
Cons
Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
ShipBob's customer service and responsiveness has made working with a 3PL a great experience!
Reviewed on 2018/01/24
Pros
I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!
Cons
I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Expediancy
Reviewed on 2019/11/04
I like that when my customers order I can be sure the product is delivered in a timely way without...
I like that when my customers order I can be sure the product is delivered in a timely way without any damage.
Pros
User friendly - efficient - reliable - on time
Cons
There is no down side to this software in my experience
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2019/10/25
We are filling the need to handle smaller fulfillment orders from our website and everything has...
We are filling the need to handle smaller fulfillment orders from our website and everything has been great.
Pros
This software is very easy to use. You can sift your way through without even really knowing what you're doing.
Cons
I really like this software but I would love it even more if there were more reporting options. This is a great tool to utilize to help analyze our business/customers that are ordering.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and great pricing!
Reviewed on 2019/10/03
I am getting my product out on time and with low cost. Who could ask for more? Love it!
I am getting my product out on time and with low cost. Who could ask for more? Love it!
Pros
As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.
Cons
It could be prettier. I would like more colors on the pages.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
easy to use and seamless
Reviewed on 2020/02/06
Pros
I like being able to see each and every order on the dashboard.
Cons
Sometimes the pricing can be all over the place, so it can be hard to predict.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Software!
Reviewed on 2020/03/09
Awesome. From the start to our current situation. We look forward to a long-time partnership.
Awesome. From the start to our current situation. We look forward to a long-time partnership.
Pros
The connection with Backerkit is ideal for us and setting up the software was easy and quick.
Cons
Sending tracking codes to customers from the dashboard would be ideal.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to get started and fast customer service
Reviewed on 2020/02/24
We've been very satisfied. We moved over all of our fulfillment to them three months faster than...
We've been very satisfied. We moved over all of our fulfillment to them three months faster than anticipated because of the ease of use.
Pros
Clean UI with easy features. It was also very easy to implement and move over all of our previous fulfillment platforms. The customer service is fast and thorough.
Cons
It can be difficult to get some SKU specific data analytics, but the aggregate analytics are solid.
