SalonBiz Reviews

The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.

It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.

I love the reports, it allows me to see what's going on in my business.

- I was expecting premium service as I was told this was premium software.
- The system has went down several times in the past 2.5 years we have been using it.
- Service providers often don't get their notifications.
- Support is lacking, especially for us on the east coast.
- Can't call to get "real time" support. If you do get someone on the phone, they are usually very polite though.
- Takes forever for them to get back to you and when they do, they want you to do more work. Give them "more examples of the problem".
- As a Canadian client, I don't like paying in US$ as it fluctuates. Honestly, I wouldn't even mind that so much if we didn't have so many little problems.
- At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!!

integrates with AVEDA reports and supports the functions in our business

recent upgrades have been hard to navigate & system runs slow or crashes

Easy to navigate. Organizated client base with appointments and reminders. Its mobile so you can check on your business while you're running errands. Helps me understand my expenses better.

The price is quite high but its worth it if you're able to squeeze in your budget.

Different functionalities, great for reports.

Mobile use is not the easiest for users.

pros, easy to use common sense
easy to make transactions

everytime salonbiz updates there always a glitches,

It is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes.

Does not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone.

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

The CUSTOMER SERVICE/SUPPORT is the BEST hands down! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz

That it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did

Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.

1. features not working in Canada
2. becoming a bit of a # (having to re-explain my situation every time I call in or email)
3. launches of new features not working/ not coming/ delaying/ crashing

i like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier

i dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues

SalonBiz is easy to use, once you know what you're doing...

It is very outdated, definitely could use a facelift to make use and appearance easier.

I LOVE the integration with Aveda, Aveda+ Rewards!

Lots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry.

Accessibility is nice to have when looking at schedules.

Freezes a lot and times out when your in the middle of doing something, does not save it.
It is hard to get a hold of technician support.

I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly.

Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege

I really like the new updates such as moving appointments, creating waitlists and customizing employee schedules.

I do not like that there is not a two way texting option

Salonbiz was extremely user friendly and easy to teach to new hires.

The system would continuously crash. Customer support was very helpful but after a while it became redundant.

SalonBiz is very user friendly, I appreciate the support and knowledge that everyone has when I am needed assistance.

Apps are needing work, those are being worked on.

I like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work.

I dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues.